Amazing customer service. I was having a few issues with using this as it is my first time however when contacting Verify through email, they were amazing and helped me. A special mention to Allen who... Ver más
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Consulta las opiniones de los clientes
Allen made it easy to use Verify Online. I told him I troubles that I wasn’t able to upload a passport photo and instead he helped me upload my driving license instead. Verified very quickly and t... Ver más
La empresa ha respondido
I would like to sincerely thank Allen for all the support and assistance he provided during my verification process for my CRB check. He was extremely helpful throughout, guiding me clearly through ea... Ver más
La empresa ha respondido
Adviser Allen in the Customer Support Team was excellent in responding to my concerns and resolving them. He answered my emails promptly and found solutions to the difficulties I was experiencing wit... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Verify Online provides an immediate and effective decision on the legitimacy of a document by using a range of specialist techniques. Simply register an account online and upload a scan or photo of your document from your smartphone, tablet or computer. It couldn’t be easier. Verify Online will validate the uploaded document by using advanced mathematical algorithms, colour wave technology and by referencing a proprietary library of document images.
Información de contacto
124 City Road, EC1V 2NX, London , Reino Unido
- 03330 300 007
- support@verifyonline.co.uk
- verifyonline.co.uk
4,7
Excelente
836 opiniones
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Very good assistance from the help line
The help I received from the helpline when I got stuck was excellent. Allen was helpful and proactive and I was able to complete the form and upload it successfully thanks to his assistance.
22 de enero de 2026
Opinión espontánea
Respuesta de Verify Online
Hi Sherie, thank you for sharing your experience. It’s great to hear that Allen was able to step in, guide you through the process, and help you get everything completed and uploaded without further issues. I’ll make sure he sees your feedback. We appreciate you taking the time to leave a review.
The respondent was very quick to…
The respondent was very quick to respond to emails and the information was very helpful indeed
21 de enero de 2026
Opinión espontánea
Respuesta de Verify Online
Hi Latif, thank you for sharing your experience. It’s great to hear that our team responded quickly and that the information provided was genuinely helpful. We appreciate you taking the time to leave this feedback.
Had an issue I needed resolving asap…
Had an issue I needed resolving asap and Allen got back to me within minutes! He was super helpful and friendly and my issues got resolved so quickly. Thank you Allen :)
19 de enero de 2026
Opinión espontánea
Respuesta de Verify Online
Hi Teá, thank you for sharing this. It’s great to hear Allen was able to jump in so quickly and get everything sorted for you. I’ll make sure he sees your feedback.
My advisor was a credit to his company.
My advisor was, fast, friendly and efficient. He dealt with my issues professionally and thoughtfully.
20 de enero de 2026
Opinión espontánea
Respuesta de Verify Online
Hi Nicola, thank you for sharing this. It’s great to hear that your advisor was able to support you quickly and with real care. We’re glad the experience felt both professional and thoughtful, and we appreciate you taking the time to let us know.
I had an urgent issue with my DBS…
I had an urgent issue with my DBS identity verification. Allen was incredibly helpful, professional, and quick to respond. They guided me through the process and ensured everything was handled smoothly. Truly top-tier customer service during a stressful time!
20 de enero de 2026
Opinión espontánea
Respuesta de Verify Online
Hi Tony, thank you so much for your kind review! We are thrilled to hear that Allen was able to provide the professional and quick support you needed to resolve your DBS identity verification. We understand how stressful urgent issues can be, and we're glad we could help get everything handled smoothly for you. We will be sure to share your feedback with Allen and the rest of our team!
The most helpful person ever
I was having technical problems partly to do with my slow internet.
Allen responded very speedily and went out of their way to make my transaction easier and catered to my own actual situation.
So many replies these days are standard replies or deflect without actually answering the question.
I wish everyone was the same.
20 de enero de 2026
Opinión espontánea
Respuesta de Verify Online
Hi Charlotte, thank you for sharing this. I’m really glad Allen was able to step in quickly and support you through the technical issues, especially given the challenges with your connection. It means a lot to hear that their responses felt genuinely tailored to your situation rather than generic. A member of our support team will be in touch to make sure everything continues to run smoothly for you.
The representative (Allen) was prompt…
The representative (Allen) was prompt to respond, polite and informative on each occasion. There have been issues relating to the interface that have occurred- was charged twice (refunded) and the verification form was not responding on completion.
7 de enero de 2026
Opinión espontánea
Respuesta de Verify Online
Hi Aidan, thank you for sharing your experience. I’m glad to hear that Allen provided prompt, polite and informative support. I’m sorry for the inconvenience caused by the interface issues, including the duplicate charge and the verification form not responding.
It’s funny how everyone has the same
It’s funny how everyone has the same
Customer service representative called Allen this website is a scam
13 de enero de 2026
Opinión espontánea
Respuesta de Verify Online
Hi Emma, I understand why that might look unusual, but I can assure you this isn’t a scam. Allen is part of our support team, which is why his name appears frequently. A member of our team will contact you directly to help resolve this and make sure everything is sorted.
Allens helpfulness.
Allen was absolutely lovely so helpful and kind really walked me through it patiently and thoroughly. Will recommend 5 stars
12 de enero de 2026
Opinión espontánea
Respuesta de Verify Online
Thank you for sharing this. It’s wonderful to hear how supportive and patient Allen was throughout your experience. I’ll make sure he sees your comments. We really appreciate your recommendation and your five‑star rating.
Support is brilliant
The advisor was brilliant unfortunately the whole process is faff so won’t be using them again but the support was brilliant and replied very quickly to my questions.
10 de enero de 2026
Opinión espontánea
Respuesta de Verify Online
Thank you for your feedback. I’m glad to hear our advisor was helpful and that your questions were answered quickly. I’m sorry the overall process felt not as straightforward as expected. We appreciate you giving us a try and will use your comments to keep improving.
Quick response and adequate help with…
Quick response and adequate help with good communication.
7 de enero de 2026
Opinión espontánea
Respuesta de Verify Online
Hi Efe, thank you for your feedback. We’re glad to hear you received a quick response and found the communication clear and helpful. It’s great to know the support met your needs.
helped enormously to rectify the problems.
there were some teething issues in trying to verify and download information but the assistance I was offered helped enormously to rectify the problems.
7 de enero de 2026
Opinión espontánea
Respuesta de Verify Online
Hi Philip, thank you for sharing your experience. I’m sorry there were some initial issues with verification and downloading, but I’m glad the support you received made a real difference in getting everything resolved. We appreciate your patience and are pleased the process ended on a positive note.
Respuesta de Verify Online
Hi Sandrine, thank you for the review. It’s great to hear that Allen was able to help. I’ll make sure your feedback is passed on.
Respuesta de Verify Online
Thank you for the review. It’s great to hear you found our support fast, professional and friendly, that’s exactly what we aim for.
Excellent service.
Excellent service.
All my difficulties were resolved.
Very customer orientated company - prompt responses to messages, full assistance in all required undertakings, friendly and professional approach.
Outstanding money returned without hesitation
Will recommend to anyone.
25 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Toco, thank you for taking the time to share such positive feedback. We’re delighted to hear that everything was resolved smoothly and that our team’s prompt, friendly, and thorough support made a difference. It’s great to know the refund was handled to your satisfaction as well. We truly appreciate your recommendation.
I had some difficulties in uploading…
I had some difficulties in uploading and verifying my documents. Within an hour of sending an email, Allen responded and solved my issues within minutes and sent me my certificate.
Thank you so much Allen for your help!!
22 de diciembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Oluw, thank you for sharing your experience. I’m really glad to hear that Allen was able to step in quickly and get everything sorted for you. Uploading documents can sometimes be a bit tricky, so it’s great to know his support helped you move forward and receive your certificate without delay.
We appreciate you taking the time to leave this feedback. I’ll make sure Allen sees your kind words.
Clear and fast responses
Clear and fast responses. Excellent customer service 👏
20 de diciembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Lisa, thank you for the great feedback. It’s wonderful to hear that you found our responses clear and quick, and that the service met your expectations. We’re always glad to help and truly appreciate you taking the time to share your experience.
Respuesta de Verify Online
Hi Maryssol, thank you for your feedback. We’re really glad to hear you were satisfied with your experience. It means a lot that you took the time to share this with us.
My issue was dealt professionally
Allen dealt with my query and resolved my issue with prompt response. I am really impressed by his professional attitude.
12 de diciembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Faiza, thank you for sharing your experience. We’re delighted to hear Allen was able to resolve your query promptly and that his professionalism stood out. We’ll be sure to pass along your kind words to him.
Fast response and helped me complete my…
Fast response and helped me complete my check quickly
11 de diciembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Stephen, thank you for your feedback. We’re glad our team was able to assist you quickly and make the process smooth. Your satisfaction means a lot to us.
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