Amazing customer service. I was having a few issues with using this as it is my first time however when contacting Verify through email, they were amazing and helped me. A special mention to Allen who... Ver más
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Consulta las opiniones de los clientes
Allen made it easy to use Verify Online. I told him I troubles that I wasn’t able to upload a passport photo and instead he helped me upload my driving license instead. Verified very quickly and t... Ver más
La empresa ha respondido
I would like to sincerely thank Allen for all the support and assistance he provided during my verification process for my CRB check. He was extremely helpful throughout, guiding me clearly through ea... Ver más
La empresa ha respondido
I couldn't, probably because of my age, complete the verify form. I became stuck when I had to scan my passport with my mobile. I was, kindly, then given an alternative method with more simple uploadi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Verify Online provides an immediate and effective decision on the legitimacy of a document by using a range of specialist techniques. Simply register an account online and upload a scan or photo of your document from your smartphone, tablet or computer. It couldn’t be easier. Verify Online will validate the uploaded document by using advanced mathematical algorithms, colour wave technology and by referencing a proprietary library of document images.
Información de contacto
124 City Road, EC1V 2NX, London , Reino Unido
- 03330 300 007
- support@verifyonline.co.uk
- verifyonline.co.uk
4,7
Excelente
838 opiniones
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My issue was dealt professionally
Allen dealt with my query and resolved my issue with prompt response. I am really impressed by his professional attitude.
12 de diciembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Faiza, thank you for sharing your experience. We’re delighted to hear Allen was able to resolve your query promptly and that his professionalism stood out. We’ll be sure to pass along your kind words to him.
Fast response and helped me complete my…
Fast response and helped me complete my check quickly
11 de diciembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Stephen, thank you for your feedback. We’re glad our team was able to assist you quickly and make the process smooth. Your satisfaction means a lot to us.
Respuesta de Verify Online
Thank you for your feedback. We’re glad you found our service useful, and we appreciate your honesty about the moments of confusion. Your input helps us improve, and we’ll use it to make the experience clearer and more straightforward moving forward.
Allen was extremely helpful
Allen was extremely helpful, courteous and prompt in his resolution of my issue.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Verify Online
Thank you for sharing your experience. We’re delighted to hear that Allen was able to assist you with such professionalism and efficiency. Your kind words mean a lot, and we’ll be sure to pass along your appreciation to him.
My experience with this company was…
My experience with this company was great, they were so helpful and nothing was too much trouble! They put me at ease after being worried and I would highly recommend them!
1 de diciembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Jodie, thank you for sharing your experience. We’re delighted to hear our team was able to make the process easy and reassuring for you. Your recommendation means a great deal to us, and we’re glad we could provide the support you needed.
Very knowledgeable and helpful.
28 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Larraine, thank you for your feedback. We’re pleased to hear you found the support knowledgeable and helpful, it’s exactly what we aim for.
Very Helpful Support
Allen from the customer support team was great in helping me revolve an issue I had with verifying my identity. Quick and concise responses that got the job done. Would definitely recommend.
24 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Thank you for sharing your experience. We’re delighted to hear Allen was able to assist you so efficiently with your identity verification issue. Providing clear and effective support is always our goal, and it’s wonderful to know Allen delivered just that. We’ll be sure to pass along your kind words to him.
Thank you to Allen Customer Support
This review is simply to praise the work and support of Allen at Verify Online. I had enormous problems using ClearCheck to get a new DBS certificate but with the valued help of Allen from Verify I have finally managed to complete the various forms. Thank you so much or your patience. Five stars for support!
18 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Ann, thank you for taking the time to share your experience. We’re delighted to hear how Allen’s support made such a difference in helping you navigate the process. We’ll be sure to pass along your kind words to him.
Easy and user friendly process
Easy and user friendly process. However, what made it possible was the outstanding help and guidance from Allen, who supported me throughout my application.
22 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Ioanna, thank you for sharing your experience with us. We’re delighted to hear that you found the process easy and user‑friendly. It’s especially rewarding to know that Allen’s guidance made such a positive difference throughout your application. We’ll be sure to pass along your kind words to him.
Great customer support
Allen, was very helpful. Since I don’t hold a biometric passport the first link sent expired and he sent a second one so I could upload the documents in a pdf format.
Also he was pretty quick in answering my queries, which was great as I have some sense of urgency.
The platform itself is user friendly, as a former UK resident having this service without leaving my house now in Portugal, made de experience smooth and efficient.
17 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Danilza, thank you for sharing your experience. We’re delighted to hear Allen was able to assist quickly and provide a smooth solution for your document upload. We’ll be sure to pass along your kind words to Allen.
I would not recommend
easy to complete verification but their system didn't update. when trying to redo it, the link no longer worked.
their phone number is wrong on the website and when called the correct number, the line is closed until further notice due to Coronavirus concerns. It is obvious it has not been updated for years.
19 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Maria, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@verifyonline.co.uk so we can look into this for you.
Quick and efficient service
I had some issues with the website trying to access the link and Allen was very helpful to resolve it for me. Very quick and efficient.
12 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Sonia, thank you for sharing your experience. We’re glad Allen was able to quickly resolve the website issue for you. It’s great to know his efficient support made things easier, and we’ll be sure to pass along your kind words to him.
Verify Online team…
Allen and the Verify Online team provided exceptional support. Their prompt, kind, and solution-oriented help was a real relief during a stressful moment. They responded quickly, offered a working alternative link, and communicated with clarity and genuine care. It is rare to see a support team so professional, compassionate, and efficient.
13 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Reza, thank you for sharing such thoughtful feedback. We’re delighted to hear that Allen and the team were able to provide prompt, compassionate, and solution-focused support when you needed it most. We’ll be sure to pass along your kind words to the team.
Great Support
I have had difficulty with their system, but their support has been invaluable and very much appreciated. Their responses have been quick and effective.
5 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Peter, thank you for sharing your experience. We’re sorry to hear you encountered some difficulty with the system, but we’re delighted our support team was able to assist quickly and effectively. Your appreciation means a lot.
Great customer service
Allen helped with my issue, he was very helpful and very quick to assist me. Thank you.
7 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Sum, thank you for your kind words! We're so glad Allen was able to assist you quickly and effectively. We'll be sure to pass along your thanks, he’ll be thrilled to know he made a difference
The support I received was excellent
The support I received was excellent. The team was friendly, helpful, professional, quick to respond and clearly understood my issue. Thank you for providing such efficient service.
7 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Neha, thank you for your wonderful feedback! We're so pleased to hear that our team was able to assist you with professionalism, clarity, and care. Providing efficient, friendly support is something we take great pride in, and your kind words mean a lot to us.
Excellent Support from Allen
Excellent Support from Allen
I had an excellent experience with Allen from the customer support team. He was extremely helpful and patient, guiding me through the complex process of identity verification step by step. His clear explanations and prompt responses made the whole process much easier to complete. I truly appreciate his professionalism and support — thank you, Allen!
5 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Hema, thank you so much for your thoughtful feedback! We're delighted to hear that Allen provided such outstanding support during your identity verification process. We’ll be sure to pass along your kind words.
Frustration totally difused with support
I initially contacted support as I found the verify process extremely confusing.
I stated my problem and was contacted by Allen who helped me through the whole thing without making me feel a complete idiot and stayed with me until the whole thing was done.... with this help a frustrating situation was difused and total unstressful.
Thanks Allen
5 de noviembre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Susan, thank you so much for sharing your experience. We're sorry the verification process felt confusing at first, but we're delighted to hear that Allen was able to guide you through it with patience and clarity. We'll be sure to pass on your kind words.
Prompt support, incredible customer service
Allen is a superhero! I was having issues with my phone as I was trying to urgently verify my identity. I emailed customer support and Allen helped me within minutes, sending me a custom link to use and be manually approved rather than go through the automated system. I cannot thank him enough! Everything worked out in the end in no small part due to his diligence and expertise!
(I was based in the UK at the time of using this service, please ignore the location settings, I'm only submitting this from Belgium :)
11 de agosto de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Lena, thank you so much for your amazing review! We're thrilled to hear Allen was able to step in and help so swiftly. We’re glad everything worked out smoothly in the end, and we’ll make sure Allen sees your kind words.
DBS verification
I had paid for my DBS verification on line twice, it kept coming back as failed. I reached out to the customer service and Allen responded to my email.
He promptly attended to my query, assisted me on the way forward in 2 days, I was able to sort the DBS and completed my job application.
I am giving Allen thumbs up
13 de octubre de 2025
Opinión espontánea
Respuesta de Verify Online
Hi Oluremi, thank you for sharing your experience. We're sorry to hear about the initial difficulties, but we're thrilled Allen was able to assist you promptly and help get things back on track. We'll be sure to pass this feedback on to him.
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