Vessi Opiniones 

I ordered a pair of shoes for my sister-in-law on December 2nd, which was way before the cutoff date to receive for Christmas. On the 10th, I emailed customer service, where I received an AI response. I tried again and received a second AI response letting me know someone would contact me within 72 hours. Did not hear from anyone until after 5 days, I DM'd Vessi on IG. I finally received a response on the 19th and then didn't hear back until the 23r,d when they refunded me my order because they had made a mistake and no longer had the item. I now have no present for my sister in law, even though I did this with lots of time. I am super disappointed by the customer service and lack of communication. I understand Christmas is a busy time, but this was just totally unacceptable.

Do not trust Vessi to deliver your order. I ordered shoes for my son for Christmas on December 3. Two weeks later they sent me an email explaining they were behind on filling orders but my order would ship soon. December 22 they sent me an email that they had cancelled my order and did not know if or when they would have the shoes in stock. What a huge disappointment! No present for my son under the tree this year. Thank you Vessi for ruining our Christmas gift exchange! Bah Humbug Vessi

I ordered the shoes more than a month ago. The company shipped it with Fedex, but the order got stacked somewhere in Delta. I can understand this can happen, but there is no way to contact the customer service other than by email, where a chatbox is the only one answering. Very frustrating. And the shoes are not even that good, I had two pairs and they stopped working after not long, but I was giving them another shot. Already looking for alternatives.

I love my new shoes they are very comfortable and they are blue like the sky and we will keep buying new things from vessi they are awesome and they work hard too Make people happy to buy thire shoes and other cool stuff

Placed order several weeks ago and have not received package as of yet. Was promised 5 to 10 days and weeks later, my order has not even shipped. Cannot contact customer service other than send an email that doesn’t get answered. Very bad customer experience

Fast shipping. My Vessi runners are stylish and comfortable, and needed no break-in period. They have good grippy soles and are totally waterproof. I would 100% recommend.

It was easy to order and shipment was great with no issues. These are my second pair of Chelsea’s and I love them. I wear them in the Fall and Winter as long as the snow isn’t too deep. They live up to their reputation. They have kept my feet warm and dry. I highly recommend. I know I will get another pair when the time comes

I found their advertising to be deceptive around sale prices. I eventually purchased a pair of women's Weekend sneakers, my first purchase from this brand. The backs of the shoes were extremely rough and immediately wrecked both my heels. I was bleeding through my socks at my office job. I don't know how anyone could stand to wear these for more than a few minutes. I don't think it's a sizing issue, because they are otherwise comfortable and fit well. I don't think I'll even have a chance to find out if they're waterproof because they are so painful to wear. Unacceptable for shoes at this price point.

TLDR

- These are by no means beaters. All 3 of my shoes have literally ripped at the seams. NOT "everyday shoes"

- My third pair failed to repel water within 4 months. Seam ripped.

- Not made for wide feet. "contorting shoe" really means your shoe will half its life expectancy to less than 6 months.

- If you live in any part of Urban Canada I do not recommend. I lost 1 of my pairs to Salt Erosion. The 1st time I didn't know until I read the fine print so that's on me. But for the salted streets of a Canadian city? Don't even bother.

-Experienced failures in Adhesive of soles, rubber of soles and stitching of fabric

End of TLDR
___

I Wore these shoes for about 3 years in a row. They are not your "Everyday"shoe. If your lifestyle is limited to an everyday walk in the park with your dog then these shoes will perform as the commercial states. But it is far from an everyday shoe.

If you are walking on concrete everyday and have a variety of mixed tasks then these shoes will fail you. On all 3 of my shoes, the rubber sole has worn to the point of disintegration. 2 of them have developed holes in about 9-10 months. By reference my 30 dollar shoes from winners were have lasted me for years.

If you have wide feet like me, expect your life expectancy of this shoe to fail you within 6 months. The "Forming" around your foot really means that you are stretching the adhesive with each step and that moisture barrier it prides itself on having is compromised.

I have spoken with the customer hotline and they leave zero sympathy once your buy their product. How are your soles outclassed by a 30 dollar shoe?

These are great shoes IF you ever get them. 4 weeks and still no update on a delivery that was supposed to be 8 days after I ordered them.

And don’t bother trying to contact them, they hide behind an AI bot that tells you how sorry they are that they took your money and didn’t deliver.

I still have not heard back for Order #: 1426768.
I purchased two pairs of shoes for my nephews and still have not received them.
I have received the wrong pair of shoes and am still missing the other pair, yet no return label to send back the wrong pair of shoes received.

I am getting an error when I try to return stating that this was a final sale, but the final sale was for the correct pair of shoes ordered NOT the incorrect one!!

I ordered a size 11 Men's stormburt low top - white AND a size 11 Men Stormburst low top - black. Instead, I received a size 10 black weekend sneaker.

An Artificial Intelligence customer support response refers to me process a return, but when I go to process a return I get a FINAL SALE error and can't return the INCORRECT SHOES shipped to me!

Unfortunately while maybe a Canadian company shoes are not made in Canada.

First pair of shoes are good. Fit well and no problem with water and wear.

Ordered 2 more pairs, different style. Website said to order 1/2 size up, which I did. Neither of these fit -would need to be at least another size up. They now won't accept them back for exchange or refund. They say it was final sale, but this wasn't well advertised and I based size on their recommendation. Very poor customer service as well. AI answers your enquiry and it takes many days to get a human response. Will not order from them again.

Worst shoe ever
Uncomfortable, bad quality
My feet got injured just from one time of using!
134 dollars wasted over it
Not recommended at all

Extremely slow shipping as well as extremely difficult, almost impossible to get a reply back as 99% are AI generated. Shoes are ok but not what I would rate as exceptional or top line. Waterproof assuming is good however be ready for your foot to get wet from sweating.

They didn't ship the shoes anywhere close to the time stated on the website, so I wanted to cancel the order. You cannot get customer support! There is only AI, it took an incredible amount of time to talk to a real person, I think it is made difficult on purpose.

When I finally did they said they would cancel and refund my order. Well guess what, two days later the shoes finally shipped, weeks after I asked for a refund.

Avoid at all costs! Maybe the worst customer service I've ever had.

wonderful, comfortable shoes. Customer service is top notch. Dont wear any other brand of shoes than Vessi.

Ordered a pair of shoes during their Black Friday event on November 29 for a birthday in the second week of December. Despite being local, I've yet to see anything happen with my order. It hasn't shipped yet, so I had to buy another pair of shoes for the birthday yesterday or show up empty-handed. The kicker? I can't cancel this order that I no longer need. Instead, I have to wait (God knows how long) until I finally get my delivery to return the shoes and get a refund. Absolutely awful and unacceptable. To make things worse, they must have sent me at least 15 irrelevant marketing emails since my purchase. Newsflash: I don't care about your new releases and how awesome your product is when you're seemingly unable to fulfill my order.

Great sneakers, always happy with the fit and quality.

great shoes and good service - vessi rewards loyalty and always delivers as promised

Shoes are nice when first worn but once you get any dirt on them, they’re hard to get off. Clothes are pricey for what they are, too. They also keep sending you emails to buy more shoes, but it takes forever for them to process and ship them. Why keep asking people to buy when you can’t even keep up with the demand? I wish they were more upfront about how long it will take to receive your order when you are ordering. My friend ordered some shoes 3 weeks before a trip, thinking it would arrive by then. Wrong! Their AI bot said “it would be unlikely to arrive before” the day he was going to leave. He might as well have bought something from temu instead! I would avoid this company until they get their act together.