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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Trustworthy partner, their policies are strict but agile. They keep upgrading their professional team and its pleasant to work with them.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Nice EMI! It's fast, convenient and easy to use. Additionally, great customer support, which helps us immediately (special thanks to Jekaterina and Elena) when we need something. As a client for seve... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our experience with Vialet services has been exceptional. The payment workflows are smooth, fast, and highly reliable. Our account manager have been proactive partner. When we faced any issue, the te... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Not bad overall when working with under 5k EUR a wire; SEPA inst crediting and sending. That being said when your balance hits 20-30K EUR random compliance questions start flying by-daily with poor... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Institución financiera
  2. también en la categoría
  3. Servicio de pago
  4. Servicio de transferencia de dinero

Escrito por la empresa

VIALET is a technology-driven Electronic Money Institution (EMI), licensed by the Bank of Lithuania, delivering high-performance payment infrastructure for businesses across Europe and beyond. As a direct SEPA participant and Principal Member of Visa and Mastercard, VIALET provides the essential payment rails, including dedicated IBANs, card acquiring, open banking and automated mass payouts engineered for global e-commerce and complex, regulated industries. By owning its infrastructure and eliminating intermediaries, VIALET ensures faster settlements, seamless API integrations and uninterrupted financial operations for businesses that demand reliability and precision. Products: Dedicated Business Accounts (IBANs), Card Acquiring , Merchant Accounts, Pay-ins and Mass Payouts, Multi-Currency Payments, Plug & Play API, Open Banking, Virtual Cards, Crypto-Friendly Accounts


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

48 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(48)

12 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Inefficent;improper and unfriendly…

VIALET GROWS MORE ONLY WITH CLOSING THE CUSTOMERS ACCOUNTS WITHOUT REVELAING THE REASON!! IS THIS LOGICAL????
Inefficent;improper and unfriendly services..stay away
he reply they provided below is just act of imposing their rules, but it doesnt legitimize their crippled services..I had already account with them, then all of a sudden they closed the account by not informing me in advance through the proper channels without any explanation..is this the right service???
They dont provide customer friendly services:Their services are all inconvenient,troubled,crippled and insufficent:I had a verified account with them;Then all of a sudden,They froze the account which i havent got the notification from them by convenient messaging;they said they notified my by online notification which i didnt see it for 2 weeks; then i noticed it but then they said it was too late the account has been terminated..Wat is this?? what kind of service and logic is this?? it is despotism and mentality which you can only see not in europe but in old eastern block countries....therefore; their policies ,rules working manner not convenient at all..Dont risk..dont choose this company; you can find better ones on the net..it is high risk that you might face the same restrictive policies as i did...
THEY DONT UNDERSTAND THE CUSTOMER,HOW COULD THE CUSTOMER UNDERSTAND THEM??

4 de agosto de 2022
Opinión espontánea
Logotipo de VIALET

Respuesta de VIALET

Dear Ismail, thank you for your feedback. We value your opinion, as it helps us grow and become better for you. We are sorry to hear about your experience going such way with us and after your case review we see that several notifications have been sent in regards to your account status. We assure you that all questions and requested cooperation is solely in order to comply with legislation and ensure secure services for our customers. We hope for your understanding.

Valorada con 3 estrellas sobre 5

Overall quick to open & not easy to use SEPA IBAN solution

Not bad overall when working with under 5k EUR a wire; SEPA inst crediting and sending. That being said when your balance hits 20-30K EUR random compliance questions start flying by-daily with poor responses from the chat and team overall. Then when receiving 10K+ funds get stuck, you have to fill in forms and answer very odd questions .... Then after 2 months of work and around 100k in test transfers later they bombard you with BS and forms and ofc takes AGES to withdraw the funds. Whole support team - useless except 1 guy Niko who was fairly quick and experienced who eventually helped me recover my funds. the stars go to him personally.

Overall quick to open & not easy to use SEPA IBAN solution

26 de abril de 2022
Opinión espontánea
Logotipo de VIALET

Respuesta de VIALET

Dear Tijon, thank you for your feedback. We value your opinion, as it helps us grow and become better for you. We are sorry to hear about your experience going such way with us, nonetheless, we ensure you that all questions and requested cooperation is solely in order to comply with legislation and ensure secure services for our customers. We hope for your understanding.

Valorada con 1 estrellas sobre 5

The most unfriendly and uneducated…

The most unfriendly and uneducated costumer service….
Held back my fund and came up with lousy excuses… took me 2weeks to get hold on my own funding.
Never ever trespassing this online bank app.

31 de marzo de 2022
Opinión espontánea
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Respuesta de VIALET

Dear Thomas, we are sorry to hear of your dissatisfaction. Please note that we are always here to support you and provide smooth services, nonetheless, we require you to cooperate. As per all banking practices we need you proceed with Know Your Customer procedures, and, unfortunately, without your cooperation we may not keep our business relationship ongoing, as it will not be compliant with legislation requirements. We hope for your understanding.

Valorada con 5 estrellas sobre 5

Great app

Great app, I'm very happy.

9 de febrero de 2022
Opinión espontánea
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Respuesta de VIALET

Hey Vytautas! Thanks a lot for the review and rating! It makes us happy so much:-) Hope you will continue to use our app!

Valorada con 2 estrellas sobre 5

I am trying to be objective here

I am trying to be objective here, the shortcomings of this service outweights few (seemingly!) benefits (free account, relatively speedy transactions) , so spoiler alert: avoid vialet - even you are intending to use for absolutely legal money transfers. It is not worth it and you might end up either wasting time or even your legally earned money. This service seems to be made by wanna-be e-bankers, and supervised by financial authority of small, rather poor country, which means they will be forced and able to apply AML and KYC policies in a inefficient and dumb way that generates many false positives. And the inferiour quality or competence of team will drag you in a time consuming suffering both for vialet clients (who would get their accounts suddenly blocked) and the confused, clueless team of vialet. In my case, beyond the clumsiness of the app, lack of downloadable account statement, lack of fund guarantee unlike real bank, this service you should use only as temporary transit point. but exactly this apparently calls one of many Vialet's automated AML flags, where innocent, normal transactions between your own online accounts, P2p platforms, other banks of your own will evoke your transaction or account blocked, and many hours of wasted time (excused by 'KYC requirements of Lithuania' ) with this inept (they got recently fined for bad KYC/AML policies at Vialet anyway) miserable service. They do not know what they are trying to do. Ambition to provide international / cross border services, but no skills. Stay away, vialet should wind up and leave the scene of electronic wallets for more professional teams and competent jurisdictions.

26 de agosto de 2021
Opinión espontánea
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Respuesta de VIALET

Dear r h, we are sorry to hear you were not happy. Please note that we are working under supervision of a national bank and we fully comply with the legislation and all required guidelines, including necessary compliance processes. All of our actions are made in order to ensure safety of our customers and security of their funds. We understand your concerns and we ensure you, that full cooperation with us is key to easy daily banking and confidence in the provided service. We thank you for your feedback as it helps us grow and improve!

Valorada con 1 estrellas sobre 5

Potential scammers who block your account to use your money on their own.

To me the last couple of reviews seems fake, but that is not the case.

I opened an account with Vialet and everything was fine for +/- 10 days. When I received two salary payments (700 + 700 euros) my account got blocked due to money loundering, which is hilarious. I hope that I will get my money back from them. Please be careful with Vialet.

5 de agosto de 2021
Opinión espontánea
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Respuesta de VIALET

Dear Norman, we are sorry to hear you were not happy. We assure you that no funds are kept with us, sometimes we do ask questions and your cooperation, but all is done in order to comply with legislation. We also have worked hard in order to improve our service and we believe that your query has been addressed and solved by our support team by now. In case you are still facing any irregularities, please contact us via support@vialet.eu . We thank you for your feedback as it helps us grow and improve!

Valorada con 1 estrellas sobre 5

HIGHLY NOT RECOMMENDED

HIGHLY NOT RECOMMENDED
I just opened my Vialet account and I wanted just to connect with it with my PayPal.
PayPal usually send 2 small deposits to bank account to verify if the bank account is working and legit.

The deposits never arrived and PayPal said that the account is not valid. I wrote to Vialet just to find out what happened and why the 2 small deposits never arrived. They started questioning me and asked whats the purpose os 0.13$ transfer from PayPal. From where the money comes from, whats the source of the money. They even sent me 5 page documentation where I have to provide everything - my tax number, my source of income, my relations with Lithuania. All that just because of 0.13$.

They froze my account and I cant get my money out (I trasnsfered before 5eur of my own money just to make sure the iban is working) Now I can not even get back my 5eur before I answer to all those questions. I said that I do not want to use they service anymore because of all the documentation they ask to fulfull, and that I want to receive my 5eur back at least. They just ignored me and didnt give any answer. So they just stole 5eur. Without possibility to withdraw or transfer it. If they do the same with thousands of people, they become super rich I think. Do not ever use the service. Bad support. Bad service, a lot of documentation for such a small amounts.

1 de julio de 2021
Opinión espontánea
Logotipo de VIALET

Respuesta de VIALET

Dear Andre, we are sorry to hear you were not happy. We assure you that no funds are kept with us, sometimes we do ask questions and your cooperation, but all is done in order to comply with legislation. We also have worked hard in order to improve our service and we believe that your query has been addressed and solved by our support team by now. In case you are still facing any irregularities, please contact us via support@vialet.eu . We thank you for your feedback as it helps us grow and improve!

Valorada con 1 estrellas sobre 5

Blablabla money laudering prevention…

Blablabla money laudering prevention anti terrorism patatipatata. People needs to push decentralised finance and non custodial wallet, freedom for money!

Your represive financial wallet is a danger for liberty, human rights and property 

Worst vialet... Your competitor Revolut is so better for apply Lithuania laws properly. Incredible worst compliance process of the fintech world, Vialet

25 de febrero de 2021
Opinión espontánea
Logotipo de VIALET

Respuesta de VIALET

Dear allpass, we are sorry to hear you are not satisfied, but I assure you that we are doing everything to ensure security, and comply with legislation. We are also on the continuous improvement path, for increasing level of the service we provide for you. Currently, your query has already been addressed and solved by our support representatives. In case you are still facing any irregularities, please contact us via support@vialet.eu . Thank you for understanding and cooperation!

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