victoriaemerson.com Opiniones 

96
•
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This is not the original Victoria Emerson. I think this people are using the VE name to sell their items. It took a month for delivery and items are cheap from china, and nothing like the original. V... Ver más

Valorada con 5 estrellas sobre 5

I can't say enough good things about Victoria Emerson. Their pieces are great quality, affordable, and stylish. They have really great sales often as well. Their customer service is top notch. They ar... Ver más

Valorada con 5 estrellas sobre 5

It took over a month for my order to be delivered. But I was in contact with customer service numerous times and they were responsive and helpful each time. The issue was getting my order thru custo... Ver más

Valorada con 3 estrellas sobre 5

It took a bit longer than expected to receive my jewelry but one necklace was missing. Customer Service was great responding & will refund the money. Jewelry was purchased on sale for a great price .... Ver más

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3,3

Medio

TrustScore: 3.5 sobre 5

96 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(96)

48 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Erika is GREAT!

I worked with Erika as I received the wrong item. They were going to resend a replacement item but the item I ordered was out of stock. The item came back in stock 1.5 months later and I contacted Erika directly and she sent my order at the original sale price. So easy to work with.

30 de enero de 2025
Valorada con 5 estrellas sobre 5

Great company …

Great quality and prices that last through anything. I wear in water and all the time. Different kinds of pieces that express what I feel and want to show off. Great gifts also.gave all 3 my girls bracelets and necklaces from Victoria. Very happy with shipping also.

25 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I would strongly caution anyone…



I would strongly caution anyone considering this company. My experience has been nothing short of a nightmare, and the issues continue to persist.

I placed an order two weeks before Christmas, and despite my attempts, I was unable to expedite shipping. I sent multiple emails requesting tracking information, but most went unanswered or received only automated responses. The bottom line is that all items arrived well after the New Year!

After disputing the charge and returning the items, I am still waiting for my reimbursement—it's been a month with no resolution in sight!

To add insult to injury, the jewelry I received looks cheap and poorly made. Overall, my experience has been frustrating and disappointing. I would not recommend this company!

24 de enero de 2025
Opinión espontánea
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Respuesta de victoriaemerson.com

Hi Sandy, I'm so sorry you had such a tough experience. We've in the process of moving to a new shipping partner to make sure that these sort of delays don't happen again next year! As a small business, the holiday rush can be very hard for us to manage. If there's anything else we can do to help please reach out to us and we will try our best to make it right!

Valorada con 1 estrellas sobre 5

Shipping costs are extremely high (10…

Shipping costs are extremely high (10 Euro) and additionally no guidance that custom costs have to be paid by the customer (18,90 Euro). In total more than 30% additional costs. This was definetly my first and final order at Victoria Emerson.

14 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Victoria's Secret - she's a scam

My credit card was charged 14 November for $350+. I received no order confirmation nor any correspondence from the company despite numerous attempts I made to contact them via chat, email and text. I researched and discovered victoriaemerson.com is actually run by Brandshare, a promotions company. When you call them and try to get any information, a recording tells you to send an email and then the line is disconnected. I now have to purchase other Christmas presents as I believe this site is a scam and I will never receive any of the items.

14 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unprofessional Customer Service

If I could give this company zero stars, I would. My first order for 2 bracelets and a pair of earrings was fine. The quality of the bracelets was as expected for the budget-friendly price point. I could see obvious globs of glue on both bracelets, but they were still wearable for casual outings. The poor workmanship would not allow me to gift these bracelets if I had wanted to. My second order for a necklace went as expected. Both orders took too long to arrive seeing that they came from Toronto to Windsor. The wait was well over 2 weeks. The most distressing thing was that the company did not issue me a refund after I cancelled a pending order. I had to send emails since there isn't a live person to talk to. I had to call Paypal to commence a case due to them holding my money. I would never buy anything from Victoria Emerson again and would warn others about this company.

20 de enero de 2022
Opinión espontánea

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