The cupboard was exactly what I wanted but the delivery left a lot to be desired. The website said it was next day delivery but it didn't even leave their factory for 4-5 days. After another 4-5 days... Ver más
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Consulta las opiniones de los clientes
The shopping online experience and delivery was great. The products I purchased were not so great. Many Issues with all 3 pieces. Manufacturing very poor. Holes were not drilled correctly making it... Ver más
La empresa ha respondido
Easy to order and arrived within days of ordering. A bit cumbersome to put together and needed second person at some stages. Quite happy with product and looks good set up.
Found the instructions were not very clear. A lot of the holes did not match up when putting the shed together so we had to improvise by drilling new holes ourselves. Needed to buy materials to reinfo... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Información de contacto
Cherry Avenue 901, 94066, San Bruno, Holanda
- vidaxl.com.au
3,0
Medio
2 mil opiniones
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Used table as pot plant stand and its…
Used table as pot plant stand and its ideal size. Easy to put together and study.
15 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
Thank you for your kind review! We're delighted to hear the table was the ideal size for your plant stand and that you found it easy to assemble and sturdy. We appreciate your support.
Kind regards,
Elyn
vidaXL
I wish I loved this office chair
I wish I loved this office chair. Definitely not as fluffy or comfortable unfortunately as the picture depicts. Very thin. Can feel the frame work beneath the cushioning, which is hardly there. Disappointed.
3 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Hi Jaime,
Thank you for giving us the opportunity to discuss your concerns directly.
We are sorry to hear that the office chair did not meet your expectations in terms of cushioning and comfort. We understand how disappointing this can be when a product does not provide the level of comfort you anticipated.
We appreciate you taking the time to share additional details and photos with us, which helped us better understand your experience. We are pleased that we were able to reach a resolution together and assist you further.
Thank you for your patience and cooperation throughout the process.
Kind regards,
Tanya
vidaXL Webcare Team
After 4 hours and $150 to pay someone…
After 4 hours and $150 to pay someone to assemble Nothing is marked. Would never buy again.
29 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Hi Judy,
Thank you for sharing your feedback.
I am sorry to hear about the difficulties you experienced during assembly and the frustration this caused. We would really like the opportunity to assist you further with this matter.
As your order was placed through Bunnings, the best way for us to help is through Bunnings' messaging system. This ensures we can securely access your order details and review your concerns properly.
Please send us a message through your Bunnings account, and we will respond to you directly there to assist further.
We look forward to sorting this out for you.
Kind regards,
Tanya
vidaXL Webcare Team
Delivery was fast but the product had a…
Delivery was fast but the product had a manufacturing fault and damage caused by the delivery company
Edit- the company replaced my item quickly. They were helpful and easy to deal with
11 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Hi Mandy,
Thank you for taking the time to share your feedback.
I am sorry to hear that the item arrived with damage and a manufacturing issue. I understand how disappointing this must have been, especially when you were expecting the product to arrive in good condition.
Following your review, we reached out directly to discuss your concerns and work with you towards a resolution. We are pleased to hear that the matter has now been resolved and that everything is in good order.
Thank you for your patience and cooperation throughout the process. We appreciate the opportunity to assist.
Kind regards,
Tanya
vidaXL Webcare Team
The ease of ordering and timely…
The ease of ordering and timely delivery.
However, instructions were not the best as nothing was marked ,b c etc...according to the booklet, it was not very clearly, was distorted print, hard to identify components.
18 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
Thank you for sharing your feedback. We’re pleased to hear that you found the ordering process easy and the delivery timely. We’re sorry that the instructions were not as clear as expected, and we appreciate your comments regarding the assembly guide.
Kind regards,
JC
vidaXL
Goods taking to long to arrive
A few issues with delivery however vompany went beyond expectation to resolve the issue, thankyou
24 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Hi Kevin,
Thank you for taking the time to update your review.
We're sorry for the difficulties you experienced with your order and understand the frustration this caused.
We're pleased that we were able to communicate with you directly, review your concerns, and work towards a positive outcome. We truly appreciate your patience, understanding, and cooperation throughout the process.
Thank you again for your kind words and for giving us the opportunity to assist.
Kind regards,
Tanya
vidaXL Webcare Team
Felt like one million pieces
Aviary with Extension Silver 416x203x216cm - Felt like one million pieces to put this aviary together. So many different tubes, panels, joiners, screws, nuts, and bolts. Beware that the joiners are only plastic. Also had to buy extra screws from Bunnings to make sure the thin wire mesh could be properly secured. Took two people five hours a day for six days to put it together, the instructions are terrible and very small.
12 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Hi Geoff,
Thank you for taking the time to share your experience.
We appreciate the opportunity to have reviewed your feedback. We understand that the assembly process required significantly more time and effort than you anticipated and that the number of components and assembly instructions contributed to your frustration.
We reached out to gather additional information and offer assistance; however, we did not receive a response. As a result, we have been unable to investigate your concerns further.
If you still require assistance, please feel free to contact us at feedback@vidaxl.com.au, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Great product
The item arrived very quickly.
I am very happy with the quality of the product.
Be aware that only low profile shoes fit if you use the separator to make 2 shelves per drawer.
You can always have one drawer with no separator for larger shoes/boots.
Overall excellent product
20 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are happy with the product quality and fast delivery. We also appreciate you sharing your helpful advice about using the separators for different types of footwear.
Kind regards,
Elyn
vidaXL
Dodge products
Dodge products. They sell products that are very different from photos. Poor quality and customer service is horrible too. Do not buy anything from them, even via Bunnings as they won't help you much.
15 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Hi Stella,
Thank you for taking the time to share your experience.
We are sorry to hear that the product did not meet your expectations and understand the disappointment this caused. We appreciate the opportunity we had to review your concerns and discuss the matter with you directly.
I am pleased that we were able to work towards a resolution and address your concerns. Thank you for your patience and for giving us the chance to assist you.
Kind regards,
Tanya
vidaXL Webcare Team
DO NOT DEAL WITH THIS SELLER
DO NOT DEAL WITH THIS SELLER! The item was $89 (Prime free delivery) and initially not delivered to my address so the seller put the delivery on hold. After I followed up, the seller advised AMAZON provided my wrong address! Therefore they took longer than expected to deliver. Once I received the item, it was of extremely poor quality and I returned the item via AMAZON return label and paid $25 postage. After multiple emails back and forth for WEEKS with seller who continued to blame me for the wrong return address on the AMAZON label, they only refunded $51 claiming this was a gesture of goodwill. I am out of pocket $38 difference for the item and $25 for postage of a rubbish product.
THEY ARE RIP OFF be warned about the quality because if you need to return, you will not get a refund for the amount you paid for it, plus return postage.
17 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Melissa,
Thank you for sharing your feedback. We’d really like to assist you directly with this matter. Since your order was placed through Amazon, the best way for us to help is via Amazon's message system — this ensures we can securely access your order details and provide a quick resolution.
Please send us a message through your Amazon account (go to "Your Orders" → "Contact Seller"), and we’ll respond to you personally there.
We look forward to sorting this out for you.
Kind regards,
Tanya
vidaXL
Great product
Great product. Well packaged with easy to follow instructions and the cabinet looks so good in our dining room.
They have a very interesting range of products that are reasonably priced.
I highly recommend "vidalXL"
7 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
Thank you for your fantastic review. We're delighted to hear that you're pleased with the quality, packaging, easy assembly, and the look of your cabinet. We truly appreciate your recommendation and your kind words about our product range.
Kind regards,
Elyn
vidaXL
The item is terrible
The item is terrible. Bought a tool draw unit. There is no way this would hold tools. It is cheap and nasty. The draws are much smaller than the cabinet so you think you are getting draws with lots of room, but no, the draws are deceptively a lot smaller than the unit!!. The draws stick and the wheels that the draws run on are cheap and nasty. Complete waste of money
17 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Hi T.S.,
Thank you again for sharing your experience.
We reached out to learn more about your concerns regarding the drawer size, drawer operation, and overall quality of the tool drawer unit, as we wanted the opportunity to review the matter further and assist. However, we have not received a response to our recent messages.
If you still require assistance, please email us at feedback@vidaxl.au, and we will be happy to look into this for you.
Kind regards,
Tanya
vidaXL Webcare Team
Literally the worst product I have ever…
Literally the worst product I have ever bought
It is in pieces now on the street
It requires about 100 screws
The screws sent in the package are too small
Really horrible Chinese-made garbage
17 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Hello Tania,
Thank you again for taking the time to share your experience.
I was sorry to learn that you encountered difficulties during assembly and that the product did not meet your expectations. After reading your comments, I reached out to better understand the issue and requested further information so we could review your concerns and explore possible solutions.
Unfortunately, we did not receive the additional details needed to investigate the matter further. However, we appreciate the feedback you provided, as it helps us identify areas where improvements may be needed.
Should you require any assistance in the future, please do not hesitate to email us at feedback@vidaxl.com.au. We would be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Vidaxl sorted out my problem with the…
Vidaxl sorted out my problem with the door professionally and quickly. I was very impressed with their response, particularly Michelle's. Thank you, Barry.
17 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
Thank you for your kind review! We're delighted to hear that your issue was resolved quickly and professionally, and that you were pleased with the support you received. We truly appreciate your feedback and thank you for choosing vidaXL.
Kind regards,
Elyn
vidaXL
Items arrived quickly and were exactly…
Items arrived quickly and were exactly what I ordered. Great service and quality products
3 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
Thank you for your kind review. We’re delighted to hear that your order arrived quickly and that you’re happy with the products and our service. We truly appreciate your support and hope you enjoy your purchase.
Kind regards,
JC
vidaXL
The perfect bedhead for me
I have been looking for a bedhead for a couple of years and this one met my needs perfectly. The price and delivery was the best from anywhere. Communication and despatch was good. The product was as I expected for such a low price - you’re not getting solid timber which I did not want anyway. It matches my bedside tables. They loose one star because the pieces were not marked. I advise to take the time to lay them all out on the floor and work out A,B,C, etc. Be warned A in the diagram looks like the longest piece but it’s not. Also when fitting pieces together it’s tricky to work out if they are the right way round or should be on the left or right side. But take your time, think ahead and you will be ok. I only got one piece round the wrong way. And you know at $209 for a super king bedhead you could not ask for better.
20 de junio de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
Thank you for your detailed feedback. We are pleased to hear that the bedhead met your needs and that you were satisfied with the price, delivery, and overall quality. We appreciate your comments regarding the assembly instructions and part markings. If you need any further assistance, please contact us at feedback@vidaxl.au.
Kind regards,
JC
vidaXL
The product was junk
The product was overly complicated junk. Upon screwing it together per the instructions, the wood split. I had to throw it out. Very bad quality. You get what you pay for. It went right into a landfill.
12 de junio de 2026
Opinión espontánea
Respuesta de vidaXL
Hi Tom,
Thank you for your feedback and for taking the time to respond to our outreach.
We're sorry to hear that the product did not meet your expectations and that you experienced issues during assembly. We appreciate you sharing your experience with us and regret the disappointment this has caused.
While we had hoped for the opportunity to look into the matter further, we respect your decision and will not trouble you with any further follow-up regarding this case.
We sincerely apologize that your experience did not reflect the standard we aim to provide and thank you for taking the time to share your feedback.
Kind regards,
Tanya
vidaXL Webcare Team
I’m writing this review to warn others
I’m writing this review to warn others. I have received my 6 draw cabinet and started to build but did not get far. Each drawer requires four screws to hold the front on. The hole that the screws are supposed to go into is not threaded but the screws are - so the screws don’t turn, and the holes are not big enough so the screws won’t go in at all either way. This is a metal piece of furniture so there is no way to remedy this. It’s unusable. I can’t find any online help for this.
As soon as I realised I couldn’t build the item I wrote to VidaXL asking for a refund and the reply I got was that they could not send me any parts as they are out of stock and they offered me a $56 refund but the item cost me over $300 and is completely unusable.
6 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Coeli,
Thank you for your feedback. We are sorry to hear about your experience.
We noticed that your order was placed through Bunnings Marketplace. The relevant Customer Service team will get in contact with you shortly to provide assistance and resolve the issue. Your request will be treated with priority.
Kind regards,
Tanya
vidaXL
5 tier shelf purchased
5 tier shelf purchased. Flimsy fittings but good frame. Braces and turnbuckles could be more stable though understand how it works and the reason of the method . Easier Directions would be useful. You difficult.
6 de julio de 2026
Opinión espontánea
Respuesta de vidaXL
Hi Christine,
Thank you for taking the time to update your review.
We appreciate your feedback regarding the shelf, including your comments on the fittings, stability, and assembly instructions. Feedback such as yours helps us identify areas where we can improve both our products and the overall customer experience.
We also appreciate that you updated your rating and we are pleased to see that your experience has improved since your original review. We previously reached out to you to offer further assistance but did not receive a response.
Should you require any assistance in the future, please know that we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Deceptive site with fake contact numbers and zero customer service
Brought from company Australia Melbourne Tarniet warehouse. I ordered a King Single Bed frame for a heavy senior relative, only to realise the listing completely omitted critical weight capacity details.Immediately realizing the safety risk, I tried to cancel the order. What followed was a total customer service nightmare: Fake contact details: The phone number listed on the delivered item was literally "12345678910"—just random filler numbers. Broken support channels: Their phone number goes unanswered, and their AI chat bot just loops the same useless automated responses over and over. Ignored cancellation: I kept emailing the address from my order confirmation. They completely ignored me until it was too late, finally replying to just "refuse the delivery". Deceptive delivery: I was never given a tracking number. The courier simply dumped the massive box outside my front door without a signature, making it impossible to refuse the delivery as instructed. This seller is completely uncommunicative, not answering number on their website and package has random numbers.
23 de junio de 2026
Opinión espontánea
Respuesta de vidaXL
Hi Mel,
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations, particularly regarding the cancellation process, delivery, and communication difficulties you described.
Following your review, we attempted to contact you directly by email on multiple occasions to better understand your concerns and explore how we could assist. However, we have not received a response.
If you still require assistance or would like us to review your case further, please feel free to email us at feedback@vidaxl.com.au and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
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