The cupboard was exactly what I wanted but the delivery left a lot to be desired. The website said it was next day delivery but it didn't even leave their factory for 4-5 days. After another 4-5 days... Ver más
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Consulta las opiniones de los clientes
The shopping online experience and delivery was great. The products I purchased were not so great. Many Issues with all 3 pieces. Manufacturing very poor. Holes were not drilled correctly making it... Ver más
La empresa ha respondido
Easy to order and arrived within days of ordering. A bit cumbersome to put together and needed second person at some stages. Quite happy with product and looks good set up.
Found the instructions were not very clear. A lot of the holes did not match up when putting the shed together so we had to improvise by drilling new holes ourselves. Needed to buy materials to reinfo... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Información de contacto
Cherry Avenue 901, 94066, San Bruno, Holanda
- vidaxl.com.au
3,0
Medio
2 mil opiniones
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Breach of Consumer Laws
I ordered a 3pack cabinet set.
I received 3 boxes but only 2 cabinets.
Breach of Australian Consumer Law (ACL) as follows:
- VidaXL failed to deliver my full order failing to meet the consumer guarantee protected under ACL.
- VidaXL has refused to offer a partial refund that is aligned with the drop in value of the missing item ($40 was offered for an item worth $100)
- VidaXL has refused to provide the missing cabinet - businesses are responsible for fixing business errors at no cost to me.
- VidaXL is requiring me to return all items for a full refund however ACL allows me to keep the supplieed items and receive a partial refund.
Edit: In the end I did receive a refund of $103 when I sent an email with the above information and clearly stating they have 24 hours to resolve it. Their breach was successfully rectified.
15 de abril de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Matt,
Thank you for taking the time to share your feedback.
We’re sorry again for the experience you had regarding your order and the inconvenience caused during the resolution process. We understand how frustrating this situation must have been, and we truly appreciate your patience while we worked through it with you.
We’re pleased to confirm that this matter has now been fully resolved directly with you over the phone.
Your feedback is valuable to us and will be used to help improve our service and communication going forward. If you need any further assistance regarding the solution provided, or if anything is not as expected, please don’t hesitate to reach out to us and we'll be more than happy to help.
Kind regards,
Tanya
vidaXL
This lounge was described as being two…
This lounge was described as being two children sizing. They would have to be newborns to fit two children. Photos and descriptions were misleading. So small and material definitely not velvet. Very dissatisfied do no buy.
1 de abril de 2026
Opinión espontánea
Respuesta de vidaXL
Hello Ms. Donna,
Thank you for sharing your feedback.
We are very sorry to hear that the lounge did not meet your expectations, particularly regarding the size and material. We understand how disappointing this must have been, especially if the product description and images felt misleading.
Your feedback is very important to us, and we would really like the opportunity to review this further and support you in the best possible way. We have reached out to you privately to better understand the situation and assist you accordingly.
Thank you again for bringing this to our attention, and we hope to resolve this for you as smoothly as possible.
Kind regards,
Tanya
vidaXL
Cheap quality desk
Cheap quality desk, damage thought out desk components and had water stains and swelling on panels
1 de abril de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Trent,
Thank you again for your feedback and for giving us the opportunity to review your case directly with you.
We’re very sorry once again for the condition in which the desk arrived and completely understand your disappointment regarding the damaged and affected panels.
After reviewing the details and photos provided, we were able to arrange support for the affected part and have been in direct contact with you regarding the resolution.
We truly appreciate your patience and cooperation throughout the process. If you still need any further assistance, please feel free to contact us anytime at feedback@vidaxl.co.uk.
Kind regards,
Tanya
vidaXL
I live remote qld and wanted this order…
I live remote qld and wanted this order item and they would not deliver.
I had to have this delivered to a NSW address and my girlfriend then brought it up as she was visiting over Easter. If she had not been coming up we would not have ordered.
Delivery was quick to Sydney metro.
Packaging in good condition.
26 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Hello,
Thank you very much for sharing your feedback.
We’re glad to hear that your order arrived quickly once delivered to the Sydney metro area and that the packaging was received in good condition. At the same time, we’re sorry for the inconvenience caused by the delivery limitation to your remote location in Queensland and understand how frustrating that must have been for you.
We truly appreciate you taking the time to share your experience, as it helps us improve our delivery options and customer service.
We have also reached out to you via email to follow up on your feedback and to ensure you have our full support should you need anything further.
If there is anything else we can assist you with, please don’t hesitate to reply — we’re always happy to help.
Kind regards,
Tanya
vidaXL
Product is fine
Product is fine. Delivery of the product is rubbish. Carrier firstly said that they couldn't deliver - to an address that is open between 7.00Am and 5.00PM daily. I spent a considerable time trying to use delivery tracker - a waste of time - told me that it was on board for delivery for a week. Courier (Toll Ipec) in Bathurst has no phone that answers. 10 days after we were told that the delivery would take place we went to the depot. Initially the goods couldn't be found. After some searching, they were located.
16 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Hi Wal,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about the difficulties you experienced with the delivery process. We completely understand how frustrating and time-consuming this must have been, especially when clear updates were not provided and you had to make additional efforts to locate your parcel.
This is certainly not the experience we want for our customers, and we truly appreciate you bringing it to our attention.
We would like to look into this further and better understand what happened. We have sent you an email so we can assist you further and review this matter properly with you.
Thank you again for your feedback — it is very valuable in helping us improve our service.
Kind regards,
Tanya
vidaXL
Fast delivery
Fast delivery The umbrella I got was quite cheap quality in comparison to ones I’ve had before, but it was very economical to buy so I can’t complain. Only thing is…it tells you to spray it with waterproof spray. I wasn’t prepared to have to do that. I was expecting the umbrella to do the job of keeping water out on its own. Which is what previous umbrellas have done for me. it has cost me $30 more to get waterproof spray for the umbrella which I have not been able to use yet because it constantly keeps raining. However, the umbrella does seem to keep a lot of the rain out when it’s not too heavy.
19 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with the fast delivery.
Kind regards,
JC
VidaXL
Received garden boxes yesterday.
Received garden boxes yesterday.
Opened one out of 4.
Unfinished timber lit of saw dust and loose shavings coming of good to give you splinters
Daughter stepped on the dust and got splinter.
Difficult to put together.
Not bothering to open other three.
Want to return.
Chat bot response generic.
Office close at 10am on Thursday morning.
Other number doesn't work.
Don't now hot to get my refund and return the product.
Absolute rubbish never ever again.
After all this i received email from them.
I returned everything back a got a refund.
I had very good experience with them in the past.
This one time the product was not good.
Thanks for help.
1 de abril de 2026
Opinión espontánea
Respuesta de vidaXL
Hello,
Thank you for taking the time to post.
We are very sorry to hear about your experience, especially regarding the unfinished timber, the sawdust and splinters, the difficulty assembling the product, and the fact that your daughter was hurt. This is certainly not the experience we want for our customers.
We have requested additional information in order to contact you directly and assist you further, and we are currently awaiting your reply.
Andreea
vidaXL
NEVER AGAIN This is bad on so so many…
NEVER AGAIN This is bad on so so many levels ,nothing like how it is advertised. Materials very poor weak and twist and go out of shape just by looking at them panels are hopeless roof is pathetic , instructions very poor and I would doubt that this company has even tried to build this themselves . Very disappointing that you saved up to buy but get caught in the situation when starting to build knowing you have wasted your money . Sad that something exciting ends up just being rubbish . Never again
20 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Hello,
Thank you for your review.
We are very sorry to hear that the product did not meet your expectations, especially regarding the weak materials, the unstable panels, the roof issues, and the poor instructions you mentioned. We understand how disappointing this must have been.
Please note that our return period is 14 days from the date of receipt, and according to our records, this period has already passed. We regret that we are unable to offer further assistance at this stage.
Andreea
vidaXL
Not a great product
Not a great product. Very flimsy. Screw & bolts provided go through the holes, providing washers would probably fix this.
The length was 224mm with 4 joins though only 3 brackets provided so uneven.
9 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Hello Olivia,
Thank you for taking the time to leave a review.
We’re really sorry to hear that the product felt flimsy and that the screws and bolts didn’t fit properly.
We have contacted you directly to assist you further and to make sure we find the best solution for you.
Thank you again for your feedback; it helps us improve.
Andreea
vidaXL
Easy ordering process
Easy ordering process, delivery was on time.
18 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
Thank you for your kind feedback. We are glad to hear that you found the ordering process easy and that your delivery arrived on time.
Kind regards,
JC
VidaXL
Problem solving
We were not happy with the quality of the product we purchased, vidaXL phoned us quickly and gave us monetary compensation, the refund was processed the next day.
30 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
Thank you for sharing your feedback. We appreciate your comments regarding the product quality and are glad to hear that the issue was addressed promptly and to your satisfaction.
If there is anything further we can assist you with, please feel free to contact us at feedback@vidaxl.au.
Kind regards,
JC
VidaXL
The photo isn't always true.
My fault I read bird boxes and assumed they were for birds to breed. Whilst cute they are far too small to house birds
10 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Hi Keith,
Thank you for sharing your feedback and for your honest reflection—we truly appreciate it. We understand how the product description may have led to a different expectation, and we’re sorry for any confusion this may have caused.
We have reached out to you via email to assist you further and explore this together. Please feel free to check your inbox, and don’t hesitate to reply if there’s anything more, we can do for you.
Kind regards,
Tanya
vidaXL
Fabulous product and quick…
Fabulous product and quick postage,table is sturdy and easy to put together
6 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are happy with the product, its sturdiness, and the quick delivery, as well as the ease of assembly.
Kind regards,
JC
VidaXL
VidaXL stole my mattress
I bought a four piece pine wood outdoor lounge set, and to put it politely, my experience was dog shit awful. Firstly, the item arrived without all it's parts so I couldn't put it together.whwb I tried to make the beta of the situation and put together part of it, I discovered it was poor quality with pegs snapping during the construction process. The kogan team kindly offered me a full refund on return of the ite;however, when their courier came to pick up the neatly packaged and labelled item while I was at work, they accidentally took a new mattress without labelling or correct packaging that had been delivered that morning (at great expense and meaning I could finally stop sleeping on a camping mat). When I requested the return of the incorrectly taken item, the team were very polite, but they couldn't ascertain that was what had happened or return the item with any speed. I am still waiting for its return...
16 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Hi Lou,
Thank you for your feedback, and we are truly sorry to hear about your experience. We completely understand how upsetting and frustrating this situation must be, especially given the issues with the item and the concern regarding the collection.
We want to assure you that we take this matter very seriously. We have carefully checked our system using the details available, however, we have unfortunately not been able to locate your order. We also reached out to you via email to gather further information, but we have not yet received a response.
To help us investigate this properly and support you further, we kindly ask you to provide additional details such as your order number, the email address used for the purchase, or any confirmation or tracking information you may have. You can reply directly to our previous message or contact us at feedback@vidaxl.com.au so we can assist you as quickly as possible.
We truly want to help resolve this for you and appreciate your cooperation.
Kind regards,
Tanya
vidaXL
Item received was damaged
Item received was damaged . They have not bothered to collect the item to be refunded so I have not received my money.
Customer service phone number is always off.
And live chat sucks
12 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Dear James,
We’re truly sorry to hear about the damaged item you received and the frustration it has caused. We’ve also reached out to you via email to follow up and make sure your concern is properly addressed.
We greatly appreciate your patience and take all customer feedback seriously as we continue working to improve our service.
EDIT: We were glad to be of help.
Kind regards,
Tanya – vidaXL
Utter rubbish !
Utter rubbish !
Poor quality items.
When asked to return them given they did not meet expectation nor description , we were hit with a $200 return fees!
Buyers beware !
All positive reviews are likely self posted. This store should not be allowed to continue trading!
11 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
We’re very sorry to hear about your experience and the concerns you’ve raised regarding product quality and return costs. We understand how frustrating this must be.
We’ve also reached out via Trustpilot to discuss this further. As we’re unable to locate your order from this review, please share your order number so we can review your case and work toward a resolution.
We take all feedback seriously and are committed to improving our products and service.
Kind regards,
Tanya – vidaXL
I hope this will be a 5 stars…
I hope this will be a 5 stars experience.
I'm looking at purchasing some of your kitchen cabinets, specifically the Lucca White range.
I have been trying to search through your reviews to find feedback on your cabinets but there doesn't seem to be any. Can you provide me with what feedback you have received please. Is there warranty on these cabinets?
16 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
Thank you for your interest in our products and for considering the Lucca White kitchen cabinet range. We’re glad to hear you are exploring this option for your kitchen.
Our kitchen cabinets come with a 24-month warranty that covers manufacturing defects. If you have any questions about the specifications, materials, or installation, our customer service team will be happy to assist you and provide further details.
Kind regards,
Tanya
vidaXL
Stand for washing machine
Orderered paid a was delivered promptly. Very easy to buy product
5 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Customer,
Thank you for your positive review. We are glad to hear that your order was delivered promptly and that you found the purchase process easy.
Kind regards,
Elyn
VidaXL
We bought an outside storage box
We bought an outside storage box. From the first sight of the flat pack I was NOT impressed. Once assembled the internal bag was too small, the Velcro did not connect to the box,one piece in the wrong place. The bag is flimsy and the zip of poor quality. Within a week the zip came away from the bag, the stitching pulling out.
DO NOT BUY THIS PRODUCT, it's crap !
12 de marzo de 2026
Opinión espontánea
Respuesta de vidaXL
Hello Charles,
Thank you very much for your time and for working with us on this matter. We’re glad we were able to connect with you again and ensure everything was properly followed up.
We truly appreciate your patience throughout the process.
Kind regards,
Tanya - vidaXL
Quality chair but needs assembly
Good quality chair and service from vidaXL was good. The chair reclines well, but the footrest only goes up as the chair reclines and cannot be raised without the recline. I was surprised that the chair arrived and required assembly, which was not simple. This detail was not on the webpage description. Needed two people for 3 hrs to assemble.
27 de febrero de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Janette,
Thank you for sharing your experience and for your honest feedback. We’re glad to hear you’re satisfied with the chair’s quality and recline function, and we appreciate your kind words about vidaXL service.
We’re sorry to hear that the assembly process was more complex and time-consuming than expected. While the product description does mention that assembly is required, we understand that more detailed information about the process would have been helpful, and we appreciate you highlighting this. Your feedback has been shared with our team as it helps us improve clarity for future customers.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au. We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin - vidaXL
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