The cupboard was exactly what I wanted but the delivery left a lot to be desired. The website said it was next day delivery but it didn't even leave their factory for 4-5 days. After another 4-5 days... Ver más
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Consulta las opiniones de los clientes
The shopping online experience and delivery was great. The products I purchased were not so great. Many Issues with all 3 pieces. Manufacturing very poor. Holes were not drilled correctly making it... Ver más
La empresa ha respondido
Easy to order and arrived within days of ordering. A bit cumbersome to put together and needed second person at some stages. Quite happy with product and looks good set up.
Found the instructions were not very clear. A lot of the holes did not match up when putting the shed together so we had to improvise by drilling new holes ourselves. Needed to buy materials to reinfo... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Información de contacto
Cherry Avenue 901, 94066, San Bruno, Holanda
- vidaxl.com.au
3,0
Medio
2 mil opiniones
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Bought a 5mtr vertical retractable blind
Bought a 5mtr vertical retractable blind. All steel work was light and fixed together with tiny screws. When assembled and installed the blind works quite well in shielding wind but when retracted the material doesnt retract evenly and needs a second set of hands to hold the top of the material as it retracts as it tends to bunch up downwards.
14 de enero de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Mark,
Thank you for taking the time to share your feedback. While we are pleased to hear that the blind performs well in terms of wind shielding, we are sorry to learn that the retraction mechanism is not functioning as expected and that the material does not retract evenly.
Since we did not receive a response to our request for additional information and were unable to locate your order, I’m unfortunately unable to assist further at this stage. Should you still require help, please email us at feedback@vidaXL.com.au — we’ll be happy to assist you.
Kind regards,
Catalin/ vidaXL
Great size but not sturdy enough
The sofa bed is a great size but for the cost I expected something a little more sturdy
20 de enero de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Melissa,
Thank you for your kind feedback. While we’re pleased to hear the sofa bed is a great size, we understand your concerns regarding its sturdiness.
As we have not yet received a response to our request for your order number, we are currently unable to review the matter. Please feel free to email us at feedback@vidaXL.com.au should you require assistance.
Kind regards,
Catalin/ vidaXL
Great product...Great service
VidaXL had exactly what we needed....again....yes this is the second blind we have purchased...the first was excellent as is this one...excellent product, excellent service. 👏
12 de enero de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Linda,
Thank you very much for your kind feedback 🙏
We are delighted to hear that both your purchases have met your expectations and that you are happy with the product and our service. Your continued trust and support mean a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Catalin/ vidaXL
The product is so flimsy and too hard…
The product is so flimsy and too hard to put together because of this. So many small pieces of timber that have to go together which makes it very weak. We have given up as it keeps breaking.
Never again ☹️
14 de enero de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Sue,
We are very sorry to hear about the difficulties you experienced with assembling the product and the issues with its stability. We completely understand how frustrating this must have been.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au. We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin/ vidaXL
Respuesta de vidaXL
Dear Ross,
Thank you for your feedback.
Your comments are greatly appreciated and will be shared with our team.
Kind regards,
Catalin/ vidaXL
Order paid, zero contact or support there after
The shipping was an absolute mess, there is no way to contact vidaXL and talk to a human as their phone number doesn't get answered and the chat bot is useless and asks the same 4 questions without result. The delivery date to get my 1/4 of my order was 2 weeks past the due date the second 1/2 came 3 days after that and the last 1/4 came 2 days after that.
16 de enero de 2026
Opinión espontánea
Respuesta de vidaXL
Dear B D,
We are very sorry to hear about the difficulties you experienced with your order and the delays in delivery. We completely understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused.
I have reached out privately to assist further.
Kind regards,
Catalin/ vidaXL
Worst company to deal with regarding…
Worst company to deal with regarding exchange. They are known in the industry for being unreliable. All they want to do is send repeat emails, with the same information, with no outcome.
Avoid purchasing from this company.
Hayley
Edit- you said it has been finalised but I am yet to receive my re-fund even though you have received the product back from the shipping company. So , no it has not been resolved.
Edit Number 2- if your commitment to responding to my phone call and emails in a professional manner and getting this matter resolved before Christmas ( when the process started), was as good as your commitment to responding to to my negative review, there wouldn’t have been an issue. As far as I am concerned the matter is not resolved until the refund is in my account.
12 de enero de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Hayley,
I am very sorry to hear about your experience and understand your frustration.
Based on our system records, the matter has already been resolved by my colleagues.
Should you require any further assistance, please do not hesitate to contact us via email at feedback@vidaXL.com.au.
Edit: While I understand your concern, I would like to reiterate that my colleague informed you two days ago that your refund has been processed. As previously advised, the time frame for the funds to appear in your account is not solely dependent on vidaXL, as it is also subject to your bank’s processing times.
Kind regards,
Catalin/ vidaXL
Website said will receive order within…
Website said will receive order within a few business days. Its been going on 3 weeks and keeps getting delayed. Now they are saying another 2 weeks. I would have ordered elsewhere if I knew. Wondering if I'll ever recieve it.
7 de enero de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Gemma,
I am very sorry to hear about the delays you have experienced with your order and completely understand your frustration. This is certainly not the experience we want our customers to have.
Since we did not receive a response to our request for additional information and were unable to locate your order, I’m unfortunately unable to assist further at this stage. Should you still require help, please email us at feedback@vidaXL.com.au — we’ll be happy to assist you.
Kind regards,
Catalin/ vidaXL
Great product, great company
I took a chance on this company and it paid off. Great product, great delivery time plus provides gloves to protect hands while assembling.
20 de diciembre de 2025
Opinión espontánea
Respuesta de vidaXL
Dear Lucinda,
Thank you for your kind feedback! We’re delighted to hear that your experience with us has been positive and that you’re happy with both the product and the delivery. It’s great to know the gloves provided were useful during assembly as well.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Catalin/ vidaXL
A Great Purchasing Experience
This is the 3rd time I've bought a cantilever umbrella from vidaXL. A great price and, despite the time of year, it was shipped within a day or two and arrived in 2 days. Very quick.
14 de diciembre de 2025
Opinión espontánea
Respuesta de vidaXL
Dear Mark,
Thank you for sharing your experience! We’re thrilled to hear that this is your third purchase with us and that your cantilever umbrella arrived so quickly. We greatly appreciate your continued support and are delighted that you are happy with both the product and our service.
We look forward to serving you again in the future.
Kind regards,
Catalin/ vidaXL
Great height
I have ordered these vegetable boxes before and they are absolutely perfect for where we live as there are alot of rabbits here and because of the height my vegetables are 'safe' from rabbits.
4 de enero de 2026
Opinión espontánea
Respuesta de vidaXL
Dear Mrs Angelina van de Kerkhof,
Thank you for taking the time to share your experience! We’re delighted to hear that the vegetable boxes are working perfectly for you and helping keep your vegetables safe from rabbits. It’s always wonderful to know our products make a real difference.
We appreciate your continued support and look forward to serving you again in the future.
Kind regards,
Catalin/ vidaXL
Great to deal with Great product
Great to deal with and fast shipping
24 de diciembre de 2025
Opinión espontánea
Respuesta de vidaXL
Dear Gordon,
Thank you for your kind words! We’re delighted to hear that you are happy with both the product and our service. Your feedback is greatly appreciated.
We look forward to serving you again in the future.
Kind regards,
Catalin/ vidaXL
I placed the order online
I placed the order online. Very efficient and I was informed at the time of despatch, time of delivery.
Great Service, Communication and delivery.
I would order again from this company.
16 de diciembre de 2025
Opinión espontánea
Respuesta de vidaXL
Dear Steve,
Thank you very much for your kind feedback! We’re delighted to hear that you were satisfied with our service, communication, and delivery. Your support means a lot to us, and we look forward to serving you again in the future.
Best regards,
Catalin/ vidaXL
Daybed assembly .. not great
Purchased a daybed via Big W marketplace. Possibly the worst instructions for assembly that I’ve ever seen. Seems a little flimsy once completed, unsure what the longevity will be like.
Reply to VidaXL as per below- Can no longer find this on Big W marketplace. Order number was AUBW430487556 in September. Paid to have it assembled December 30.
30 de diciembre de 2025
Opinión espontánea
Respuesta de vidaXL
Dear Alison,
We’re very sorry to hear about the difficulties you experienced with the assembly of your daybed. We understand how frustrating this must be and would like to assist you further.
Could you please contact us directly through the Big W marketplace platform so that our dedicated team can look into this and provide the appropriate support?
Thank you for your understanding, and we look forward to helping resolve this for you.
Best regards,
Catalin/ vidaXL
Fantastic customer service
I received a cabinet with a smashed in door and after some back and forth I was informed they were unable to send a replacement door but offered a third of the item price in reimbursement. I declined and they sent out a replacement unit.
I am very impressed with the communication and response from VidaXL.
You do not find many companies and businesses these days that respect and appreciate customers as this company does.
21 de diciembre de 2025
Opinión espontánea
Respuesta de vidaXL
Dear Paul,
Thank you very much for your kind feedback. I’m delighted to hear that you were impressed with the communication and response from vidaXL. We truly appreciate your recognition and are pleased that we were able to resolve the issue to your satisfaction.
Best wishes,
Catalin/ vidaXL
Huge fan
It was easy to order furniture easy to assemble love the reclaimed wood and mango wood furniture also delivery fast which is a bonus no waiting around for days for a delivery
18 de diciembre de 2025
Opinión espontánea
Respuesta de vidaXL
Dear Robyn,
Thank you for taking the time to share your experience. We’re delighted to hear that you found ordering and assembling your furniture easy, and that you’re enjoying the reclaimed and mango wood pieces. We’re also pleased that the delivery was convenient for you!
We truly appreciate your feedback and hope you continue to enjoy your new furniture.
Best wishes,
Catalin/ vidaXL
Scythe 147 cm grass trimmer
Scythe 147 cm grass trimmer - arrived promptly but it was a couple of weeks before I got to use it (I.E. out of return policy range !!!). Scythe is ABSOLUTLEY USELESS. Handle snapped off after 2 minutes then blade started bending every few minutes and needed banging straight again. Absolutely NOT fit for purpose and is going straight into the rubbish bin !!!
vidaXL replied, full of apologies, maintaining they’d tried to reach me on several occasions. That’s nonsense bordering on lies. No one in the world has problems contacting me, only vidaXL, it seems. AVOID !
Absolutely unbelievable response from vidaXL. I’m not going to engage further with this company. Life it too short.
27 de diciembre de 2025
Opinión espontánea
Respuesta de vidaXL
Hi Paul,
I am very sorry to hear about the issues you experienced with your scythe. I understand how frustrating this must be, especially after waiting to use it.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au. We are here to help and will prioritize your request as soon as we hear from you.
UPDATE: We would like to assure you that these are not misrepresentations. I have personally attempted to contact you on two occasions via eBay, which is the platform through which your order was placed. As we do not have access to your personal email address, all communication was sent through your eBay inbox.
Specifically, our messages were sent on 29 December and 31 December. We kindly ask you to check your eBay messages for our previous correspondence. Should you require any further clarification or assistance, please do not hesitate to contact us via eBay, and we will be happy to help.
That said, we fully respect your decision to no longer engage with us.
Best wishes,
Catalin/ vidaXL
Instrctions????
Product and delivery was excellent. However the flat pack pieces were not marked with stickers to make assembling easier. Instruction leaflet not very clear. Finally got it together after a few attempts. Happy with finished product. I have assembled many flat packs this was hardest I’ve done.
24 de diciembre de 2025
Opinión espontánea
Respuesta de vidaXL
Dear Mary,
We are sorry to hear that assembling your order was more challenging than expected, particularly over the Christmas period. We understand the effort involved and appreciate your patience in getting the product together.
I am pleased to have been able to assist you. If you require support in the future, please email us at feedback@vidaXL.com.au - we're always happy to help!
Kind regards,
Catalin/ vidaXL
Late delivery and faulty/ sub standard product.
Vidaxl massage recliner chair.
Promised next day delivery for Christmas present. Ordered 27 November. Didn't arrive on time. Chased vidaxl after 7 days till was finally delivered, only to find once assembled the product was faulty.
When checking refund/returns policy it appears responsibility falls on purchaser to organise. Policy states product must be in same form as when delivered. However, this was a recliner chair which took hour/s to assemble. Not happy if have to disassemble again and repack. Very dissapppinting experience epecially on Christmas day after long time assembling only to find faulty.
Review update.
Vidaxl offered me remedy in the form of total 50% refund for faulty goods or I needed to dismantle chair, return at my expense and then seek reimbursement of the freight costs.(which I was not confident would eventuate even if I returned).
My understanding of Australian Consumer Law was that when goods are faulty a full refund is warranted. However, I was over this ordeal and the too-ing and fro-ing with the company, so settled for 50% refund which has now been paid.
For these reasons I would think twice if looking at ordering from this company and not rely on 'next day delivery' guarantee when offered either, - 4 days (as per their comment) is still not 'next day'.
25 de diciembre de 2025
Opinión espontánea
Respuesta de vidaXL
Hi,
We are very sorry for the delay in delivery. While the order was delivered on the 5th business day, we usually aim to deliver within 4 business days. During the holiday season, however, our delivery volumes were higher than usual, which caused this delay.
UPDATE: We would like to clarify that, as you have declined to return the product despite our offer of a free return, we are unable to provide a full refund at this time.
If you wish to proceed with returning the item, please let us know, and we will provide the necessary instructions to facilitate the return.
Kind regards,
Catalin/ vidaXL
PUG RIPPED CAGE APART IN SECONDS
It took weeks for the product to arrive parts were missing so I had to buy spare parts from bunnings.
Finally get the cage up, $350 + $50 postage & my pug has busted through it in minutes
25 de diciembre de 2025
Opinión espontánea
Respuesta de vidaXL
Hi,
I’m very sorry to hear about your experience and the inconvenience this has caused.
Since you have not replied in a while, I would assume no further assistance is required. If you need help, please email us at feedback@vidaXL.com.au.
Kind regards,
Catalin/ vidaXL
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