Vinylflooringdirect Opiniones 

116
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very poor service and very high delivery costs. Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from. T... Ver más

Valorada con 5 estrellas sobre 5

I ordered a few samples and they were delivered quickly. The 'Supremo Royal Rigid Core Natural Country With Built In Underlay 6mm' boards appear much better quality than other samples I've received... Ver más

Valorada con 5 estrellas sobre 5

This review only covers the process of getting samples. It was really easy to order the samples via the website. The dispatch was really prompt. The samples were of a good size with complete informat... Ver más

Información sobre la empresa

  1. Tienda de pisos

Información proporcionada por diversas fuentes externas

Discover quality Luxury Vinyl Flooring at Vinyl Flooring Direct. Order online or by phone.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

116 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 62% de las opiniones negativas

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4,0

Todas las opiniones

(116)

29 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Samples never turned up…

Sample never turned up and 2 requests to send again were ignored. This might be a very good company but they failed at the first hurdle. They took 6 months to reply to my less than favourable review in which time the samples STILL haven’t arrived. Says it all…

5 de febrero de 2025
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Respuesta de Vinylflooringdirect

We’re very sorry to hear that your sample did not reach you and that your follow-up requests were not handled as expected. This is certainly not the experience we want our customers to have.

Valorada con 5 estrellas sobre 5

Easy to order

Easy to order, quick email response and delivery instructions. Great option to choose a delivery date in the future due to moving dates.

29 de enero de 2025
Valorada con 1 estrellas sobre 5

No........

29 de diciembre de 2024
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Respuesta de Vinylflooringdirect

Dear Zoe,
From our records we can see that you have ordered a free sample from us and we are sorry if you did not like the product.
If you need any extra help from our team, please dont hesitate to contact us.

Kind Regards,
VFD Team.

Valorada con 5 estrellas sobre 5

Sorina was very helpful

Sorina was very helpful, I have just placed my order on the phone and I am grateful for her help. I ordered a sample before placing an order, the service from this company has been great. Looking forward to getting my flooring fitted in. Thank you for the great customer service! Excellent!

26 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good flooring (bought spc…

Very good flooring (bought spc herringbone), installation is easy, there's a great video on the website for this! Only issue is that we will need underlay despite built in underlay on the floor planks- but due to our uneven floor!
Definitely recommend this company, good communication on delivery.

31 de octubre de 2024
Valorada con 5 estrellas sobre 5

One of the best Companies I’ve dealt with

From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from.
The sample and accompanying letter arrived swiftly, high quality sample and no a tiny inch square you sometimes get.
Very impressed I’d ordering my flooring from them for my new house and can’t wait to see it fitted.

1 de noviembre de 2024
Valorada con 1 estrellas sobre 5

Never met a company who don’t seem to…

Never met a company who don’t seem to have any idea about purchasing law

I ordered some flooring of this company. It came with three boxes broken. I tried to email them for a week made 4 phone calls and told by the person on the other end of the phone that they weren’t actually able to do anything but would forward a message.

I also didn’t realise that my flooring would be delivered on a paulette. Not delivered inside my house. I have a bad back so had to pay my builders to stay and bring flooring in.

When it arrived we told the driver about the breakages and took photos. So when I did get through to someone I forwarded the pictures and was told they only thought one box was broken and that my builder could cut off the broken bits.

I paid for 14 complete boxes . I am entitled to a refund or a replacement but they told me they would refund me one as good will.

Never again.

11 de octubre de 2024
Opinión espontánea
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Respuesta de Vinylflooringdirect

Dear Sharon,

Thank you for your feedback.
Our records indicate that one damaged box was delivered to you, and we did offer a refund for this incident. Please accept our apologies for any inconvenience you experienced with the delivery.
We would like to remind you that our delivery policy, which is clearly stated in the email we sent prior to delivery and on our website's terms and conditions, specifies that items are left at the kerbside.

Kind Regards,
VFD Team.

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