I contacted customer services as I needed my order ASAP and they informed the warehouse who pushed the order through. Great customer service.
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Consulta las opiniones de los clientes
This company CANNOT BE TRUSTED! They PROMISED me delivery on a specific date, but hadn't even sent my order by that date! I even spoke to them by phone before ordering, and they GUARANTEED they'... Ver más
La empresa ha respondido
Having experienced these pillows on a saga cruise, we knew the quality and comfort they provided and were not disappointed! Very quick delivery and good price. Fabric is great quality feels fresh and... Ver más
I’ve struggled to find decent duvets and pillows in the past, and really wanted to replace our current ones as even they weren’t that old they we falling apart and pillows had become thin. Looked up... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.
Información de contacto
Darwen House, Walker Park, BB1 2QE, Blackburn, Reino Unido
- +44 1254 589 550
- digital@visionlinens.com
- visionlinens.com
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 91% de las opiniones negativas
Suele responder en menos de 24 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good overall servive
Great selection of linen
I love the selection of items on the website. The tablecloth I needed was larger than other sites provide.
I found one for less than half of what I expected to pay .
It was delivered quickly. As soon as I saw it , I ordered another exactly the same .A delighted customer who will return
Fine As You Are.I Only Tell The Truth.
Awful to deal with - don't bother if you're an individual customer
This company have been awful to deal with. I placed an order and they sent me a tracking number with no courier firm details so I couldn't track the order.
When the order didn't arrive, they sent me a screenshot of a tracking screen that claimed to show delivery on a date when I wasn't at home.
When I asked for proof of where the package was left as I couldn't find it in the usual drop off places nor with my neighbours, they sent me a photo of a Brand Alley package being delivered to my home.
And, after 3 weeks, they're only just saying that they will open an investigation and they're refusing to refund me.

Respuesta de Vision Linens
Great pillows..Great price
Great pillows great price quick delivery..I have been using these pillows since staying at a Holiday Inn..And have reordered a few times now.. Thank you Visions..

Respuesta de Vision Linens

Respuesta de Vision Linens
Disappointing customer service
You have only issued a refund of £13.36 which was for the postage . Not for the table cloth at £22 . I’ve explained this over multiple emails and no one is listening .
I’m still waiting for this to be resolved . I’m still waiting for the tablecloth refund . Please just sort this out so I can stop emailing .
Ordered a table cloth in good time for Christmas. It was soiled when it arrived . Customer services said they would send a replacement when they received the return telling me they would refund the postage I would have to pay to do so . I Sent it guaranteed delivery for the next day but I didn’t receive the replacement until two weeks later .. and after Christmas . Instead of the 274x 178cm tablecloth I received two 100x 100cm cloths . I’m still waiting for a response and still waiting for the postage refund .

Respuesta de Vision Linens
It’s great product
It’s great product, delivered in time and perfect box 📦. Will continue buying your products. Super recommend.

Respuesta de Vision Linens
Good quality products at a very…
Good quality products at a very reasonable price. Excellent Customer Service who responded super quickly to an issue.

Respuesta de Vision Linens
Having the ability to order larger…
Having the ability to order larger physical sizes on line and great quality.

Respuesta de Vision Linens
I am still waiting for a collection…
I am still waiting for a collection this has been going on for 3 weeks

Respuesta de Vision Linens
Great communication
Great communication when dps failed to deliver the first time.
The best pillows
My sister and I stayed in a hotel the pillows were amazing 😊 we looked on the label and it was vision linens - we brought 10! Best pillows ever no more Stiff neck😊
Great prices and quality
Great prices and quality
Easy to order good communication and quick delivery
Excellent goods and service
Just ordered an extra large king size, bag style duvet cover and 2 pillow slips. They arrived within 4 days and are exactly what I wanted, the quality for the price is excellent, they are sourced in India and I would definitely recommend this company and its products.
Comfy Pillows
Purchased these pillows for my guests, and they have described them as very comfy. Would highly recommend.
Good Quality Product
The table cloths were delivered quickly and I am very pleased with the quality of them.
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