Vision Linens Opiniones 

1181
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I contacted customer services as I needed my order ASAP and they informed the warehouse who pushed the order through. Great customer service.

Valorada con 1 estrellas sobre 5

This company CANNOT BE TRUSTED! They PROMISED me delivery on a specific date, but hadn't even sent my order by that date! I even spoke to them by phone before ordering, and they GUARANTEED they'... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having experienced these pillows on a saga cruise, we knew the quality and comfort they provided and were not disappointed! Very quick delivery and good price. Fabric is great quality feels fresh and... Ver más

Valorada con 5 estrellas sobre 5

I’ve struggled to find decent duvets and pillows in the past, and really wanted to replace our current ones as even they weren’t that old they we falling apart and pillows had become thin. Looked up... Ver más

Información sobre la empresa

  1. Tienda de lino textil
  2. Reformas de baño
  3. Tienda de ropa de cama

Información proporcionada por diversas fuentes externas

With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 91% de las opiniones negativas

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4,2

Todas las opiniones

(1181)

52 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great pillows

Very happy with these pillows first tried these pillows on holiday were we was staying very comfortable pillows so had to buy them we i got home wil definitely be purchasing again

12 de agosto de 2024
Valorada con 1 estrellas sobre 5

Urgent Next Day Order Did Not Arrive

I placed an order with Vision Linens for Next Day Delivery on the morning of 13/08 for bed linens and towels, which we urgently needed for our Furnished Holiday Letting Business. Unfortunately, the items did not arrive as promised. After making several calls to find out what had happened, I was not informed that the items hadn't shipped that day. It wasn't until a supervisor finally called me back that I was told the truth—that the order hadn't even left until the following day.

Due to the delay, we had to scramble and purchase linens elsewhere, leading to unnecessary duplicates, a very stressful day. Although I was offered a refund for the extra shipping costs, I have yet to receive it, nor have I received any apology for the inconvenience caused.

To add to the frustration, I received several emails asking for feedback on my order, offering reward points for submitting a review. However, when I attempted to leave a review, it wouldn't go through! Overall, a very disappointing experience

13 de agosto de 2024
Opinión espontánea
Logotipo de Vision Linens

Respuesta de Vision Linens

Hi Ruth.

Thanks for providing feedback on your experience, we really appreciate it. Please accept our apologies for the delay in getting your order to you. If you have recently requested a refund, please note that refunds can take up to 14 days to go through, so please be assured that you will receive one.

I'm not sure where you attempted to leave a review (was it YotPo?) but it normally does work as we receive multiple reviews per day through there. Apologies for the problem there, our team will look into it.

Best regards,
Vision Linens

Valorada con 5 estrellas sobre 5

A little bit of Luxury

These pillows were used at a hotel we stayed in and I was compelled to find out where they were from. Happily the QR code was on the label so ordered as soon as we were home.
Prices are reasonable for the quality and comfort. We've all got a medium and firm each now and will be expanding our purchase to duvets at some point in the near future.
We are in the process of refurbishing a holiday rental property and will not hesitate to add these products to our inventory.
Fabulous

13 de agosto de 2024
Valorada con 5 estrellas sobre 5

Perfect pillows

Ordered two firm pillows following trying them in recent hotel stay. Pillows give firm support but also soft on skin . Again great service and delivery from this company strongly recommend

12 de agosto de 2024
Valorada con 5 estrellas sobre 5

Very Happy with Products

Bed topper has made the mattress more comfortable and feel more luxurious and the pillowcase protectors with zips are basic, but they work, so all good.

11 de julio de 2024
Valorada con 2 estrellas sobre 5

Took a long time to show up and the…

Took a long time to show up and the pillows are not comfortable sadly.

14 de junio de 2024
Logotipo de Vision Linens

Respuesta de Vision Linens

Hi Devon. Sorry to hear you did not like our pillows. Are you sure you're talking about the same order? I've checked your order and it was ordered on the 14th June. We delivered the pillows the day after on 15th June. I'm not sure we can be much quicker than that.

Best regards,
Vision Linens

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