VIVID Opiniones 

Incompetence, rude letters with no right to reply. Bills with no explanation, work quoted at ridiculous prices and not followed through anyway, causing unnecessary stress to lease holders.

Aiden, was a very polite guy, explained what he’s going to, also explained, that there could be a possibility that the design could be unavailable.
He glue the door in the mean time, so it look better than it did.
He was asked to looked at two offer jobs, that was done by a previous Vivd guy because I was not happy with the jobs.
Aiden rectified there and then one job, the previous guy done.
The second job, items needed to be ordered, Aiden also booked the job in with vivid and this with be completed on 15th Otober 2026.
He was extremely professional, an asset to vivid.
Please forward this positive feed back to him.
One happy customer.

Arrived on time and completed the repair to a high standard.

Doesn't deserve even 1 star. Repeated lack of action. Major leak on Sunday but here we are 5days later and still no hot water or heating, only reduced electric supply. Appointment made for electrician to call Wednesday and this was pushed back to Friday and no explanation as to why. This is one of many failures by Vivid. Severe lack of communication even though I have called several times this week. Being classed as a vulnerable tenant because of health problems, I mistakenly thought Vivid would deal with this with some sort of urgency. So wrong.
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Disgusting service!! The problem hasn’t been fixed it’s worse than it was and I had to wait ages for the repair in the first place!!

Vivid have been so lovely to us throughout this experience. We live in a shared ownership flat with Vivid currently and have grown our family while living here. I felt moving on and upsizing our home would be too complicated from what I had heard. This couldn't of been further from the truth. From selling our flat to reserving our dream plot, a three bed house its been the nicest process. Charis has been amazing, i could not fault the communication and support we have recieved from her throughout the entire thing. Even if things haven't gone smoothly Charis has always been on the other end of the phone.

Vivid don’t like people, they can be dark and vengeful. Keep your guard up at all times, stay frosty 😳

I am one of Vivid homes tenant.I have nothing negative about this housing association. They are so efficient and accessible. The staffs are so great!

Fast and efficient service. My repair was carried out by polite, friendly electrician

They used sub-contractors to do work in the loft space. They broke my loft ladder and severed my cctv cabling costing £150, then threw it up in the loft space to hide it. It took nearly 6 months to get compensation and then only £65 was given.

The staff very helpful and the man who done service very polite and on time

Jurgen came on multiple occasions kept coming back to make sure what i wanted sorted was done , was extremely helpful . Top fella very satisfied

the man at 43 is walk in front and looking and staring and spying and like lap this lips and talk to other and tell then thing about me behide my back as should open and put in basingstoke Gazette too. as here bully and benefit cheat as here turn on off light at 43 as he like control the Open Space at back my dad flat and we not allow looking out there and if see me doing he going front of his bungalow and go to 43 and trun the light on just just to annoy them and it said on counilc web site put up blind or curtains. and there think about put light on every day from all days and all night until 6 am as the dont like the gaps in fence as the landlord told me not put any on fence if keep pick on me and my dad i will call the police too. as man 42 has be here for 7 days too. and light get turn on too

The original unit was installed incorrectly so it did not work from the beginning

Just had new flooring and sink , Ian and Karl vivid housing Basingstoke were prompt, polite and respectful.. work really hard well done guys looks amazing

Went out their way to make sure had proper items ro repair

So nice to have a young man who knew exactly what he was doing and did it very efficiently.

Because they never came to fix it

Vivid is using First Port as managing agents, despite years of complaints about them. This shows lack of respect and poor governance practices

Everytime I have called vivid about a repair or a concern, the staff are always lovely. They are so respectful and polite.
Not only that, but they are also so understanding.
They have empathy towards you and your struggle.
And even when I have someone come do a repair, they are very respectful, polite and lovely. Its very nice to have someone listen to you, inform you, keep you updated and to help when you need it.
They get the job done not only fast but very well.
I'm not exactly a people person, and get very anxious and nervous speaking to people I do not know, but they make me feel at ease and comfortable to talk to.
Thank you vivid.