Our 26 yr old looking very tired with nonslip bottom and side handles very worn and becoming unsafe. Previous housing ass would not do for another 3years now approved by vivid, without complaint
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Consulta las opiniones de los clientes
Can't believe how fast my bathroom was repaired! Really nice staff. Went above and beyond on this job. Lovely polite staff. So helpful. The plumbers Joe and jason from leaves services did a fantasti... Ver más
La empresa ha respondido
We had a call from a vivid (supposidly) contractor saying they need to do a energy efficientsy survey. The company said we would recieve a letter from vivid to confirm this (no letter). On vivid websi... Ver más
La empresa ha respondido
START CARING ABOUT YOUR TENANTS THEIR SAFETY VIVID SEEM TO HAVE A WAY THAT AS LONG AS THEY R GETTING THEIR MONEY THERES NO NEED TO CARE ABOUT SOME OF THEIR TENANTS & FAILING THEM IN BEING HEARD AND TH... Ver más
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Información sobre la empresa
Escrito por la empresa
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Información de contacto
Peninsular House, PO2 8HB, Portsmouth, Reino Unido
- 0800 652 0898
- vividhomes.co.uk
3,9
Muy bueno
1 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 98% de las opiniones negativas
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Vivid needs to improve the customer…
Vivid needs to improve the customer journey, improve communication and respond to repairs in a timely manner instead of leaving their tenants in sub standard properties.
The plumber that attended, however, was excellent and did a brilliant job.
5 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Sam,
Thank you for your review. We’re sorry to hear about your experience and appreciate your feedback around communication and the time taken to complete repairs.
We’re pleased to hear that the plumber who attended did a brilliant job. If you’d like to discuss your concerns with us further, please get in touch.
Thanks,
Sophie
The gas fitter was professional and…
The gas fitter was professional and efficient.thank you!
5 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Roy,
Thanks for the great feedback! We’re glad everything was handled professionally and efficiently.
Thanks
Sophie
I had lloyd who came and fixed my…
I had lloyd who came and fixed my bathroom floor, he repaired the wood underneath very well prior to my floor being done, and today he came and fitted my lino flooring, i am very pleased with the service from lloyd and the amazing work he has done in my bathroom. All round a lovely man and i thank him for doing a brilliant job.
5 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Chloe,
Thank you for your lovely feedback. We’re so pleased to hear Lloyd did such a great job repairing and fitting your bathroom flooring. We’ll be sure to pass your kind comments on to him. Thanks for taking the time to share your experience with us!
Thanks
Sophie
Respuesta de VIVID
Hi Roger,
Thank you for your lovely feedback! We’re really pleased to hear you received such polite, friendly and respectful service.
Thanks
Sophie
The Brilliant new cleaner un coppice square
The new cleaner in coppice square is amazing
1 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Simon,
Thank you for your lovely feedback! We’re so pleased to hear you’re happy with the new cleaner at Coppice Square. We’ll be sure to pass your kind comments on to them.
Thanks
Sophie
Fast, Helpful, and Safety-Focused Service
What made my experience great was the advisor’s helpfulness and support.by providing responsive, helpful support, offering emergency appointments when needed and completing repairs quickly.
2 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Taito,
Thank you for your lovely feedback! We’re really pleased to hear our advisor was helpful and supportive, and that we were able to respond quickly and get your repair completed.
Thanks
Sophie
After making a call for leaking toilet
After making a call for leaking toilet
A plumber was here within a hour.amazing service. Really good 🙏🤗
2 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Andrew,
Thank you for your great feedback! We’re really pleased we could get someone out to you so quickly and get the leak sorted.
Thanks
Sophie
If moving into a vivid home
If moving into a vivid home, I hope you have genuine people, whom have standards, not to leave you a home full of grime or belongings, in which neither the previous tenant or Vivid shall take responsibility for!
1 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hello
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
I'd give '0' if I could
I'd give '0' if I could.
Inadequate website. Repairs reported get marked 'resolved', when repair not even touched.... No comments or photos to explain what was done, or Moreover, why repairs have been left
1 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hello
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
The engineers were due to attend today…
The engineers were due to attend today at the pre-arranged time, but no one arrived within the agreed time slot. I even received a message saying they were on their way, but they never turned up.
This is particularly frustrating because yesterday they arrived before the agreed time slot, when we were still out, and simply left a note saying they had attended but no one was home. I am extremely disappointed with the service and find the whole situation very frustrating.
1 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hello
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
Great Job done
Polite, friendly and professional,
The gutter repair's and clearance has been done properly,
1 de octubre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Jeremy,
Thank you for your lovely feedback! We’re really pleased to hear you received a polite, friendly and professional service and that the gutter repairs and clearance were completed to a high standard.
Thanks
Sophie
Cant fault the repairs team
I Have lived in a VIVID property now for just over 6 years and i cannot fault the repair services. Weve had to call them out several times over the past 6 years and each time they are always friendly, helpful and when hes awake they dont mind my son watching there every move, and asking 10thousand questions.
30 de septiembre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Cindi,
Thanks for such a lovely review! It’s great to hear you’ve had consistently positive experiences with our repairs team over the past six years. We’re sure they enjoy your son’s questions too!
Thanks
Sophie
Customer service appauling.
The service I get from this company is shocking some staff are very rude aswell would not recommend going with this housing company.
28 de septiembre de 2026
Opinión espontánea
Respuesta de VIVID
Hi lee,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Great staff very polite
29 de septiembre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Har,
Thanks for your lovely feedback! We’re so pleased you found our team polite and helpful.
Thanks
Sophie
Residents are paying a service charge…
Residents are paying a service charge for communal cleaning and nobody has come in nearly 3 months! Today I spoke with the company and they had nothing useful to say to resolve the filthy communal areas . Then straight after closed my case . So left paying for a service that’s not being upheld by the contract.
28 de septiembre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Glenn,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Was put at ease and was polite and…
Was put at ease and was polite and helpful at all times because of my anxiety someone will be out to do what needs doing
28 de septiembre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Barbara,
Thanks for your lovely feedback. We’re really pleased our team helped put you at ease and made you feel supported. We hope everything is sorted for you soon.
Thanks
Sophie
Lovely speaking with Vanessa
Lovely speaking with Vanessa, she was very helpful, professional and friendly. Great first impression of Vivid.
28 de septiembre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Sarah,
What a lovely review, thank you! We’re delighted to hear Vanessa made such a positive first impression and was so friendly and helpful.
Thanks
Sophie
Using the portal was a easy
Messaging through the portal was a lot more successful than telephoning Vivid direct. Good service was received online.
28 de septiembre de 2026
Opinión espontánea
Respuesta de VIVID
Hi David-lee,
Thanks for your feedback. It’s great to hear you received good service through our online portal, and we appreciate you sharing your experience with us.
Thanks
Sophie
Useless
Useless , turn up without an appointment but miss arranged appointments , turns up but can't do the work as wrong parts ordered or not enough time to do the job.
Tell you they're on their way only to txt 30 mins later to say they turned up and no-one was home despite me being home all day and losing £700 in work to be home , then they are shocked when you tell them you have cctv and a ring doorbell.
Useless and id be dead before they get it right
23 de septiembre de 2026
Opinión espontánea
Respuesta de VIVID
Hello Mr Harfield,
Thanks for leaving your your review.
We’re sorry to hear that your experience with us. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Amazing service today
Had Jurgen out today on a Saturday last minute to fix my toilet that was leaking and blocked, he was incredibly friendly and very helpful and done an amazing job! Thank you so much Jurgen
26 de septiembre de 2026
Opinión espontánea
Respuesta de VIVID
Hi Chloe,
Thanks so much for your lovely feedback! We’re really pleased Jurgen was able to get the issue sorted and provided such friendly and helpful service. We’ll be sure to pass your kind words on to him!
Thanks
Sophie
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