VIVID Opiniones 

I had a really nice person come out today to fix my window it wasn't shutting properly and it was very drafty I also had problem with my door which was due to be done in a couple of weeks time he brought the appointment ford and done it to their and then as well so saving us both time, very nice person very talkative

The lady i spoke to was very friendly and very efficient. Then the repair was sorted very quickly.

Much Too long to answer phone

It was so easy to book a repair; lots of choice of dates and times. The guy who came was friendly and identified the problem quickly.

Very nice plumber he explained everthing that had happened and was bery sufficient on sorting the problem

Great Repair Job .
Very pleasant man and easy to talk to.
Very pleased

The man who was sent round do the repair arrived on time and he was polite and cheerful and he done the job quickly anti was able to replace some batteries in the appliance which was good

START CARING ABOUT YOUR TENANTS THEIR SAFETY VIVID SEEM TO HAVE A WAY THAT AS LONG AS THEY R GETTING THEIR MONEY THERES NO NEED TO CARE ABOUT SOME OF THEIR TENANTS & FAILING THEM IN BEING HEARD AND THEIR SAFETY

Its a joke of a company i genuinly dont know why we bother with them wont help when you need them arnt interested in supporting customers and charge stupid rates

The staff are so nice and helpful. The lady I spoke to her name was Sharon she was so helpful with what I needed and very kind with her words.

My issue was resolved in a couple of hours. Glad I didnt have to wait for 24 hours although it was out of hours and Employees are very polite.

Not happy with the way you bully and intermidate your residents

Was brilliant service

James was amazing he was polite and courteous throughout , nothing was too much , tidied after left areas clean . A great asset to your company

While VIVID may have positive reviews for simple day-to-day fixes, my reality as a vulnerable tenant living with active structural subsidence for 16 months tells a completely different story.

I live with agoraphobia. My home is medically my only safe sanctuary, but VIVID has entirely destroyed that safety. Local authority inspectors have confirmed obvious foundational movement, yet VIVID’s ongoing solution is to offer cosmetic, temporary fixes—like coming out weekly to "tweak jamming doors" and patch cracks that just reopen to help with draughts. These weekly visits only serve as a terrifying reminder that the building is actively moving beneath me.
Now, the building is making loud structural bangs, the hallway floor is dropping, and massive foundation and roof work is looming for MONTHS ahead. Despite knowing that an agoraphobic person cannot simply "leave the house for the day" to escape the intense chaos of a major construction site, VIVID is completely ignoring the profound psychological crisis this is causing.

They are treating a severe mental health and housing crisis as a basic property issue. They are refusing to decant me to a safe, stable environment where my nervous system can recover. VIVID needs to look at the human being trapped inside these walls, stop the superficial tweaks, and move me to safety before major works begin. I have reported them now to the Regulator of Social Housing. A Decant Manager telling me 'I'm Human Too' was the lowest form of an insult. I should not have to endure living through any more of this and return only when repairs are done.

02/11/26 Reply to Sophie... Although 'no immediate safety risk has been identified' not ONE PERSON has looked at the psychological effect it has had on my Agoraphobia and mental health as a whole. I have just got off the phone from my Doctor who is writing a letter for the Decant Manager.

Richard and Henry were both friendly and helpful . They did an excellent job on our roof and tidied up afterwards . Excellent service .

I can't login to the official website,something seems blocking my search bar from reaching the website

Vivid are a great association when you need help they are there for you any time you need them pleasure being a customer