Vixa Opiniones 

44
•
TrustScore: 2.5 sobre 5

2,4

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Ive had Vixa for a while now and have been relatively pleased with it. I recently changed my car and have had difficulty updating my new details. I was told this was a glitch and is being rectified so... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Sorry but theres nothing at all in this gadget lol damn like seriously 😒😒 battery health good car engine good thats it, even when its unplugged should at least say offline 🙈 better off buying Caris... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Gives no useful information. The only thing I used it for was monitoring battery health. It always showed as low for over a year, but worked fine. When the battery was drained so the car wouldn’t star... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Useless Device, horrible customer service, takes forever to hear back from the customer support, they charge you £6 monthly for a service they don't even provide. Every single time their app fails, ap... Ver más

La empresa ha respondido


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

44 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,4

Todas las opiniones

(44)

31 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Doesn't work at all

Got this vixa thing for our car as there is definitely something wrong with our car but in the app it says its perfectly fine. The gear goes back to neutral when I turn it to drive. Definitely dangerous but vixa says my car is fine. 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

23 de octubre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

Hi there, we'd like to look into the issues your experiencing further. Please send a copy of this review and your reg to support@vixa.co.uk so we can help get this sorted.

Valorada con 1 estrellas sobre 5

Absolutely useless

Car broke down the Vixa app was telling me everything was great
15 fault codes when it was taken to the garage !
The device is unfit for purpose

25 de noviembre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

Hi Richard, this isn’t what we aim for, and we’d love the chance to fix it. Please email us at support@vixa.co.uk so we can investigate the app issues and support you directly.

Valorada con 5 estrellas sobre 5

Great tool in health checking my…

Great tool in health checking my battery and if i have any engine faults. Also great links for servicing and tyres. Also love to see where my car is parked especially in busy car parks, pin points me spot on where i left it

26 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent piece of kit very easy to…

Excellent piece of kit very easy to install, the battery health check was very accurate and the tyre wear scanner is a brillant edition. The virtual mechanic function has given me some great advice in regards to keeping my vehicle winter ready.

12 de noviembre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

It's so wonderful that VIXA can be of help 💪.

Valorada con 1 estrellas sobre 5

App is poor. Customer service worse.

App is poor. Incredibly slow to update and frequently crashes. Many parts of the App don't even work.
The only thing worse than the App is the customer service when you have an issue. Slow and unresponsive.
Won't use again.

18 de noviembre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

Hi KG, we're sorry to hear you're having issues with the app. Your feedback is important, please email us at support@vixa.co.uk so we can look into this and help make things right.

Valorada con 5 estrellas sobre 5

Gives me peace of mind on long journeys!

Really nifty piece of kit! For someone who finds understanding how my car works quite daunting, I've been really relieved having the Vixa device over the last 12 months. It gave me a heads up on when my MOT was due which I booked direct through the app, and the tire checker feature is great - gives me peace of mind on long journeys!

12 de noviembre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

This is so fantastic to hear 😊.

Valorada con 1 estrellas sobre 5

Faulty device

Device not working and customer service keep giving me excuses but still they continue to take my money !! I want my money back and take this useless device and throw it in the bin

9 de noviembre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

Hi Phoebe, we're sorry to hear this and understand how frustrating this must be. If you please email support@vixa.co.uk with your details and we will keep you updated on your case and help to get your device working.

Valorada con 5 estrellas sobre 5

Fantastic Device

Wow, well done AA for lauching this new device. Its a game changer for your vehice and a must. It lets you know in advance when a problem is arising and also has advice on what the probable cause is. You have online technical support team on hand for further advice ensuring the vehicle is safe to drive. Books your vehicle in for MOT and for repairs nearby and the best thing of all, it has a built in device so you know where your car is or was last parked. So simple but elegant. 100% recommended!

5 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Useless Device

Useless Device, horrible customer service, takes forever to hear back from the customer support, they charge you £6 monthly for a service they don't even provide. Every single time their app fails, app logs you out from your phone, there are many better brands that you can use such as " car pal "

5 de noviembre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

Hi Arda, we're sorry to hear this and would like to help put things right. Please send over a copy of this review, and your reg to support@vixa.co.uk

Valorada con 1 estrellas sobre 5

This app is totally useless

This app is totally useless and does not give any information at all. I can diagnose more information standing next to the car doing a visual check ?

30 de octubre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

Hi Paul, thanks for your feedback. We're sorry Vixa hasn't been working as you expected – this could be down to a compatibility issue. Some Vixa features are limited on hybrid models, and we're working to make this clearer in the app. For now, if you want us to take a closer look at what insights you're getting, email us at support@vixa.co.uk

Valorada con 1 estrellas sobre 5

Didn’t work & dismal customer service

I installed it and it seemed ok but then I had a failure of cylinder-3 injector of which it had not given any warning (£420 repair) it then showed a “low severity” fault with the glow plugs, so I had them replaced but Vixa continued to show the fault after they had been fixed - I contacted customer support who told me they would reset my Account and from that point onwards Vixa hasn’t worked. Contacting customer support is an utter waste of time, they are really useless - I reported the issue and chased it several times and they don’t get back to give any updates on what is happening (If anything) and give no idea as to when the problem will be fixed. I had expected better from the AA

10 de octubre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

We're sorry for the frustration you've experienced, Gordon. We've looked into this and found a bug that caused the reset issue. Please rest assured that we've escalated your issue to our technical team, and your feedback is really valuable as we improve how quickly and clearly we communicate in situations like this. If you email support@vixa.co.uk we'll get you back up and running.

Valorada con 1 estrellas sobre 5

I subscibed to the AA vixa monitoring…

I subscibed to the AA vixa monitoring app.
This morning my battery was flat. The app stated that my battery was in good condition. I called AA out and they diagnosed that the battery had failed. I can only assume that it has never worked. I feel conned. Wish I had seen the other reviews before subscibing.

17 de octubre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

Hi Alan, thanks for sharing your experience and we're sorry this happened to you. We've looked into this to find out why it could have been, and it seems your car wasn't driven for a while. Our battery health feature relies on regular vehicle use to pick up battery deterioration more reliably, and we think this is why you didn't get the alert you expected. We're actively working to update this feature.

Valorada con 1 estrellas sobre 5

Shows battery low even though a new…

Shows battery low even though a new battery.

15 de octubre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

Thanks for your feedback, Martyn. When a new battery is installed, it can take up to eight weeks for Vixa to update the battery status, especially if the replacement wasn’t done through The AA network. We’re working on clearer in-app guidance and appreciate your patience as we improve this process.

Valorada con 1 estrellas sobre 5

Never worked yet after 6 weeks

bought And installed vixa on 31st Aug 2025. I've had the device for 6 weeks now And after multiple software updates 2 months refund it's still not working.

It has never been working since I installed it and they keep telling me next week they have an update. Next week comes and goes and still not working.

9 de octubre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

Hi, we're sorry for the issues you've experienced and understand it must be frustrating. We're aware of a technical fault that's affecting a small number of users on certain devices and our team is working hard to fix it. If you contact us on support@vixa.co.uk we'll keep you updated on your case.

Valorada con 1 estrellas sobre 5

Scam! Selling but no Vixa on stock to deliver....

Signed up in September, email confirmation advised that the vixa device would arrive in 3 to 5 days. On the 7th day called to find out where it was to be told that the despatch team had not received my order. Guy on the phone apologised and issued a credit for the 3.99 I paid when I signed up. Also said he'd get the device posted out. Several days later I called again and after speaking with a somewhat rude customer service operator (Abdul) he told me that he did not know when I would receive the device. Clearly there is a supply issue but in the meantime the AA is still allowing orders and taking people's money! I raised a complaint but wholly expect it's been filed in section BIN. Save your money people.

12 de septiembre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

We're so sorry this has been your experience, Shane – it's not the kind of service we want for any of our customers. If you could send your full name or vehicle registration number to support@vixa.co.uk we'll get this straightened out as quickly as possible.

Valorada con 1 estrellas sobre 5

This device is rubbish

This device is rubbish. I've had this 2 years. It's never worked. Called and emailed customer service. Hopeless. Surprised to get an email saying my battery was defective despite the app showing that the device wasn't connected to the Internet. Zero stars more appropriate.
The app they had before the Vixa worked perfectly but they replaced it with rubbish.

3 de octubre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

Hi Adrian, we completely understand how frustrating this must be. We're aware of a technical fault that's affecting a small number of users on certain devices and our team is working hard to fix it. If you could contact us on support@vixa.co.uk we'll keep you updated on your case and help get your device working as it should.

Valorada con 1 estrellas sobre 5

Rubbish

Waste of time and money ! Thought it would be useful for engine health , it’s telling me my engine is good but in the car there is a red warning light showing low coolant level !! So what’s the point ?!!! Sending it back and cancelled my subscription

28 de septiembre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

We appreciate your feedback and sorry for the frustration, Jim. You're right that Vixa doesn't currently read all dashlight warnings including coolant levels, but we have plans to include this on the app. We also hold customer research sessions - if you'd like to join one to let us know more of your thoughts on the app get in touch at support@vixa.co.uk

Valorada con 1 estrellas sobre 5

Garbage

Garbage. Despite unplugging and rebooting the device doesn't show my driving score. Ended out cancelling. Poor customer support and response times.

9 de septiembre de 2025
Opinión espontánea
Logotipo de Vixa

Respuesta de Vixa

Thanks for your feedback, Angus, and we're sorry you've had a poor experience with Vixa. The issue could be it takes a few journeys for the device to calibrate before it can show driving scores, but how many journeys varies by vehicle. We can look into this in more detail if you get in touch at support@vixa.co.uk

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