Vortexair Opiniones 

Appalling product and company . Clearly pay for their good reviews to scam people in to buying this . It stopped working after a few months just like other reviewers and in getting no where with them in getting my money back . Time to turn to VISA disputes

By far the worst company I have dealt with. You order a product for next day delivery and it arrives 10 days later. After 9 months the fan stopped working but getting hold of them you have more luck getting a mountain to move. Called them a dozen times at different times of the day and you get cut off and told by an automated voice to contact customer service. That’s a joke, sent 12 emails in 6 weeks and not 1 response. Only time I got a response I was scammed and almost lost £2k. A scam of a company and can’t believe they can still trade seeing how many people have been affected and no shame from them. 1 star is even too much for these scammers…steer clear of this joke of a company!

Stopped oscillating
4 months old
Paid for extra 3 year warranty
All I get is AI generated replay send us a video of it not working
Totally disappointed in vortex

Ordered the bladeless fan end of May, worked initially, then 6 weeks later it turns on for a few seconds but no air comes out. Emailed the company, got a generic response and now they won't respond at all. Will be taking them to trading standards next, avoid this company, nothing but a bunch of con artists

Ordered the vortex fan 2days ago- after an hour I called them to cancel the order- I was kept on hold for 30mins in the queue and after reaching position 1, I was told to email and was cut off- I emailed several times with no response- the order was supposed to be delivered today but it wasn’t- they took my money without allowing me to cancel- please AVOID this company like the plague- it’s allmost a scam and once you have ordered there is nothing you can do- I am thinking of approaching the Financial Ombudsman for further action- never order anything from them as they have a non existent customer service

I ordered the Vortex Air Pro Plus and Cleanse last winter, having experienced one in a friend's house. They arrived well packed and I have been very pleased with them - especially during the recent heatwave. I had the fan on during the night, being noiseless and gently cooling, allowing me to sleep through. I would recommend.

Ordered a fan weeks ago. It should have come days ago. No replies to emails, nothing in the 'shop' app they made me download to track the order. If anyone there is reading this, could you just maybe get in touch?

Not received the fan, ordered it on the 10th July 2026 .
When I ordered the fan it was saying 3 days delivery, I completed the order and paid, one day later I had confirmation about the payment, and say it's in high demand, and the delivery date 18th August, so tried to email them , saying a 48hr reply, nope More like 10 days , tired to ring them, again straight to answer phone , it's now 20 august 2026 had a email again today saying my order is on hold again , they didn't even ask if I wanted my money back, just imagine all the people that have paid up front , and the interest alone what this company is making , it's a joke.
If you don't believe me , before you buy try and ring them up or send them a email 1st , unless the want to wait for a long long time and pay for something which you got to wait for. Not a happy customer here , please please please don't fall into the trap like I did , just to clarify I've not received anything! .

If I could give zero i would, what an absolutely disgusting and disgraceful company!! Placed order in July I was informed at checkout this was a pre-order fine I'll wait. Quoted despatch date passed no contact from them. I emailed to chase and got an email back 2 days later advising me theres been a further delay. I responded that I wasn't happy to wait any longer and asked them to cancel my order, no reply. Tried calling I was "number 14" in the queue, this number went down slowly over 30 minutes slowly just to have to call answered with a recording to tell me to email 🤬 looks like you get this everytime you call. Went on webchat oh no not a webchat its a messaging service, responses within 24 hrs really? Still waiting. 2 more emails asking to cancel no reply now i have to refuse delivery because going off the other reviews I haven't a chance in he'll of getting a response to a return request email. Luckily I paid via klarna but honestly this company is shocking AVOID AVOID AVOID! **and now they reply to say they have despatched the order!! I WANTED THE ORDER CANCELLED MORONS**

It took quite a few days to make initial contact with the support team, but I am very satisfied with the eventual outcome to my problems. Thanks.

Purchased a fan in December 2025 and it's now developed a fault emailed vortex 4 times and not had a response (24hr response to emails apparently)
Would not recommend this company at all customer service is beyond poor

This company does nothing but lie if you suffer on bad nerves or anxiety I strongly recommend that you don’t use this company. You will never get your problem resolved Customer Service zero

DO NOT BUY FROM THIS COMPANY ! Telephone number NOT recognised and the support email address will never respond to your queries . I rue the day I ever placed a large order with this awful company , now taking this up with my bank .

im leaving a one star review as there isnt an option to leave less, two fans ordered in June for next day delivery, not received so I contacted Vortex to query this, got a failrly dismissive email and no fans, weeks passed i contacted them again, was offered a partial refund , upgrade and new firm delivery date of 9th of august, 11th still no fans, Recontacted them (they never initiate contact regarding delay) asked for a refund, no further conatct from them, no refund and no fans. Please see their reply it should ship in a few days, they told me last week it had already shipped, and provided tracking numbers - which still say it’s expected by June 25th you couldn’t make it up. AVOID THIS COMPANY!

Ordered a Vortex Air Pro Plus 2nd October 2025 and it worked really well until the end of June this year. I reported a problem using their message service and by email with a video of the issue. In all I have attempted contact 10 times with no responses. I then managed to get through on the phone 30th July and was asked to send another email with another video but have not heard anything since. The fan was good while it lasted but their customer service is abysmal and its not worth the bother.
Funny how they reply within days to this comment but its currently 4 weeks plus and I haven't had a reply to my email regarding the appliance not working after 8 months

Very very poor customer service. Requested to have a refund but they offer a partial refund of £30 if I don’t cancel the order. Accepted the offer & since then no update with regards to my order. Tried to ring them several times, and it was a long queue and cuts off when nearing your time & suggest to send an email instead but still very very useless as they are still not replying to emails either. I don’t know what’s happening now!!!

Again I’m one of those who ordered a fan in July in the heat wave to be told a delivery of 15th August I chased this up and was told it would be shipped on the 15th with tracking however still no signs of any tracking number or the fan being delivered
Don’t get caught out by this company and order one
I’ve now read the reviews and see I’m one of many
I’m now reporting this company