Vortexair Opiniones 

As with lots of people on here Vortex are shocking. Vortex took the money from Klarna on 17th July heard not a word.
Customer service phone calling is a disgrace kept on hold for 30mins twice to be cut off.

Did'nt get much more joy from emailing
Heard nothing for 5 weeks to be told today it is being shipped.

Contacted Klarna yesterday to report the issue today they said l having nothing to pay issue sorted.
So why are Vortex saying it will be delivered!!!!

Have told Vortex l will not accept it IF IT DOES COME.

TOO LITTLE TO LATE NOW.

PLEASE DON'T SEND A GENERIC MESSAGE BACK!!!!

When other reviews refer to this company As a SCAM they are not exaggerating
Ordered ( and payed for) our fan31/7/26
Accepted that it was on back order
However delivery promises come and go without any explanation from this company We are simply being fobbed off whilst they sit with customers money in the company’s bank account
Currently on our fourth promise that it
Is on its way The courier company they claim its with DX advise otherwise
I think that after loading the container aboard in China this may constitute
ON ITS WAY !!! in the opinion of Vortex
I fully intend to report the issues to
Trading Standards Agency
I shall email their two founder members in the hope if they are not too busy rubbing their hands £££££££
They may have at least the courtesy to give a reply Unlike the non existent
Customer service
Don’t buy from them and save yourself a lot of time and trouble

Ordered in June never received customer service ignored e mails. Tried to ring left message for call back ignored fan never arrived and no refund so did chargeback with my bank.

Appalling service. I’ve just spent 30mins waiting on the phone constantly being told to stay on the line because my call is important, to get to No1 in the queue and be given an automated message to email in and then cut off! This is me trying to track a fan ordered around 6 weeks ago that I was told was sent to courier on 18 Aug but hasn’t. DX comms are no better and tracking is all but useless.
If I don’t hear back asap then I will cancel the order and ask my credit card company to get my money back.
Absolutely appalling way to treat customers.

Purchase elsewhere!

It maybe a good product but I wouldn't know as I still haven't received it, 2months after ordering. Customer services just fob you off via email. Don't bother trying to call as phone lines disconnect. The customer service is non-existent despite their claims that feedback is important.

This company may have a great marketing strategy but it's pointless if they're unable to fulfill their orders, as seems to be the case. Avoid

0000 star

Ordered a fan back in July. Still not received. Delivery was supposed to be 14th August seems like it was a fake courier email as when i try to track it nothing comes up. Really disappointed please avoid . It genuinely looked like a good company but seems like they could not take the load on .

Well, what can or cant say about this company, especially what they call customer service, worst experience from them, they love using the words it should be, it could be, hopefully it will be

Employ more staff if you cant cope with the demand

Stop taking further orders if you cant cope with the outstanding orders you have now

It is not our fault they cant cope, poor management looking over this CS team and shipping

They don’t answer the phones (but do allow you to hang on for 30+ minutes before cutting you off!)
The live chat is not live…”we’ll get back to within 24 hours” is not live! Emails are ignored or answered very very slowly with cut and paste responses

Incredibly quick next day delivery eith updates regarding time expected.
Machine looks sleek. Easy to follow instructions so very quick set up. Easy to empty even for someone like me with mobility limits. Couldn't believe how effective it is at lowering humidity and genuinely helping my breathing health issues. Love the digital humidity reading so I know when the room is back yo healthy levels. Wish I'd bought one earlier in the heatwave. Would have made life much more bearable!

SO IT SEEMS THAT VORTEX HAVE REPLIED TO MESSAGES ON TRUSTPILOT,WITH EXCAXTLY THE SAME RESPONSE!! NOT A PERSONAL REPLY,IM WANTING TO SEND MY FAN BACK AS FAULTY AND WOUKD LIKE A FULL REFUND AND THE RESPONSE FROM VORTEX ON HERE IS "all pre orders are now shipping and your order will be with you in tge next few days"??? COMPLETELY IRRELEVANT AS IM NOT WAITING FOR MY ORDER,I NEED TO RETURN IT!!!

Absolute scam company. I purchased a fun heater and received incorrect information about a delivery date. That was never going to be made a week later. I got an email from the courier. Which state is that they still hadn't received?The item from the vendor. Throughout all of this process, no contact from vortex air, the phone is off. Most of time, and i've just waited thirty minutes on hold with the silly music just for it to terminate and say, send an email. This company has not email me back. As per, it's 48 hours timeline, and they still haven't contacted me in any way to let me know what's happening with my delivery. On top of this, they are such shady scammers that the next day they reduced the product by forty pounds selling at £100 so that they could scam more customers and not dispatch the product as they do not have any in stock. I have been miss sold a product that they were never able to send out as they had done.And at the same time, they want to retain the money and not contact the customer or reply to the customer.This is so deeply frustrating!

I’ve been trying to return two air purifying fan heaters for a refund within the 14 day statutory refund period and have received no response from the company to arrange the return/refund. On first look the fans did not appear as good quality as I would expect for the price paid. They also appeared to me to be imported products that have been white labelled with the Vortex Air branding. I was therefore not sure whether they really comply with uk safety standards, which was a concern for us as we wanted to use the fans to replace the ones we use at night in hot weather and so would be left on whilst we are sleeping. I would avoid this company and wish I had seen all the other negative reviews before purchasing from them.

Well worth the wait. Very very pleased with the quality, looks good, how quiet it is, and the effectiveness. Haven't tried the heater yet. But wow, its top class.

We ordered two Vortex fans around the end of June with next day delivery. Weeks passed and nothing received, along with no contact from Vortex. We emailed the customer service, chasing our order and were given excuses about unprecedented demand. By the forth email complaining we were given a second delivery date, along with being offered an upgraded alternative with a £20 partial refund. We accepted this but still no products received to date. We are now attempting to get a refund from Vortex, who will probably leave their generic reply below, yet again explaining how they have had unprecedented demand….
Avoid this company.

Do not buy. I ordered 28th July for next day. Still not received product. On the shop app next day magically turned to 18th August. Still not been dispatched. They have 0 customer service. Not available on phone do not reply to emails. Trying to cancel order they will give you no option to do that. Every review that is positive must have been paid for.

i was really disappointed when buying direct from vortex that they passed me over to SHOP WHO WAS SELLING THE SAME PRODUCT £60 less than vortex ????? support your local firms let them Rip you off

Stiff competition but I think this was my worst ever online customer service experience!

1) Next day delivery was promised but was in fact 3 weeks…during a heatwave!
2) They don’t answer the phones (but do allow you to hang on for 30+ minutes before cutting you off!)
3) The live chat is not live…”we’ll get back to within 24 hours” is not live!
4) Emails are ignored or answered very very slowly with cut and paste responses
5) I had to buy fans elsewhere as I didn’t fancy heatstroke so needed to return the 2 Vortex ones…they refused to pay for the return costs (nearly £30) The fans were returned and showed proof of delivery with photos at which point they stopped responding to emails completely.
6) After 3 weeks, I was forced to contact my bank for a charge back…not ok
7) Vortex sat on my ££ for 9+ weeks

I have never received an apology - apparently it’s not their fault because they received too many orders…if you don’t have the stock, don’t accept the orders…it’s not complicated!!!
I can’t comment on the fans but the customer service was shockingly bad…never again…I’ll stick to high street stores in future
PS 1* is generous!

Hi all,

PLEASE READ.

I leave reviews mainly positively, however.
I’d strongly advise buying any products from Vortex Air; here’s why.

I ordered a fan at the start of summer, which was supposed to to be delivered for next day delivery, however the product didn’t arrive, I contacted the delivery company and vortex and got no response. On the website, they made note that they had low stock and loads of orders, I understood and waiting 8 weeks until it was suppose to be delivered.

I contacted vortex air and didn’t get told 5 days after that the fan was delivered, yet it hadn’t and none of neighbours has seen any sign of this. I’m extremely disappointed.

Even now after ordering the fan 12 weeks ago, I’ve still not been able to get hold of anyone from vortex air.

The customer service are non existence and blew me off every time. I’ve not recieved the fan and money has been taken which I need to go through my bank to attempt to get the money back.

I’d SUGGEST, use a different company!!!!

I’ve had my fan for less than 2 months when the oscillating stopped. I phoned customer service who emailed me a fault number requesting a video of the fault along side serial & batch number saying it would be replaced or refunded. I replied straightaway.
This was 10 days ago and nothing. I’ve tried to phone customer service and been left on hold in a queue for 30mins, when I’m no.1 an automated message says to email them and the line hangs up. I’ve then again emailed the customer support who are supposed to reply within 48hrs - they haven’t! Disgusting service, £160 paid and no response.

I ordered 2 fans on the 25th June. 1 fan was delivered on the 3rd of July I returned this fan on the 4th July and eventually was refunded for this 1. It is now the 22nd of August and never got the 2nd fan so they still owe me for this £120.00!!! I wish I never ordered from this company