Vortexair Opiniones 

If I could give this company a zero I would customer service is terrible they do not answer emails and do not pick up the phone and when they do they are not interested. I would never use this company again.

I ordered my fan initially before the really hot weather started. Delivery took longer than I would have like, but I knew they would be inundated with orders.
My fan was great for a couple of weeks, but then it stopped oscillating.
I messaged support, and after sending a video of my issue, a replacement was ordered immediately and was delivered within 2 days.
Although I was not happy with my expensive fan not working as it should, the engagement with customer service rectified my issue extremely quickly.

The fan itself is great - I love how you can adjust the speed 1-10, even on the top speed, it is lovely and quiet!
I am looking forward to trying the heater settings in the winter!

No one to speak to about a mistake with the order,not as good as the Dyson and the wire is very short ,wouldn't recommend

Hello Jules .I have posted my fan back .Waiting for full refund.The fan is not worth the money sorry .
Thanks
Roger

Very quick delivery,put the filter up ready for use when the old one runs out,here in about 3 days

I ordered mine in the 9 June, it was a preorder for when in stock, payment was taken. I’ve chased via email 4 times, no reply. I called them , 15 in the queue, when I got to number 2, it said call back & cut me off! Guess whats coming up
To 3 mths later I still don’t have it.
AVOID AVOID - scammers

Took weeks to arrive and then the Vortex Air stopped rotating within a month.
Emailed- 11 days so far with no response.
Spent an hour waiting on the phone to be greeted by a an automated message to email them.
Non existent customer service.
Keep getting emails from "Jules" gaslighting about how great they are.
Scam company avoid.
The reply below telling me to email support proves they didn't even read this feedback.

Absolutely horrible to try and contact.i cant even get the filter i need to keep the H2 oasis machine running properly. You cant get through on the phone ive spent days trying and this is not the first time ive tried to contact them over different things. I would definitely say do not buy from them. Customers service is shocking..

Vortexair are a great company to deal with. They make small batches and are upfront about delivery times welcoming advance deliveries and they keep to their dates!
Their products are excellent - and their after sales service is superb. I had the misfortune to lose the charger cable for my lovely desk fan and they are sending me a replacent free of charge.
The larger room fans are great quality and will blow both hot and cold so will be used all the year round not just in this heatwave.

Awful customer service. Bought a fan as a gift for my parents for Christmas. When they’ve got it out the box new to use in June, it doesn’t even work.

I’ve been going back and forth with them since then for two months. They’re unhelpful, unresponsive and I am still waiting for a resolution two months of chasing. Don’t waste your money.

In response to the comment: the refunded fan was from a separate order which I cancelled because delivery would be 2 months. My second, full priced order is the one I am referring to and despite multiple emails, they have now stopped responding too about my faulty fan all of which I have explained.

Absolutely top service from this company. I had an issue with my fan, which I purchased in 2024 with a 3 year warranty (only cost £9.99!). I contacted the company and they replied same day and next day agreed to replace the fan. The replacement arrived today, 3 days after I raised the issue. No quibbling, just excellent service

I have two of their fans and they are the best ones I have ever bought. They heat up really quickly when it is cold and their cold air is cold, not just pushing round the hot air in the room. I am very happy to recommend this fabulous company and will definitely be buying more of these fans

AVOID THIS COMPNY AT ALL COSTS

If you do buy from this company, use a credit card so you can do a chargeback. It’s the only way you’ll get anything from them. I ordered a cooling/heating fan for a future delivery date.
Of course, the date came and went without delivery. They don’t answer the phone, don’t reply to emails or via the “contact us” on the website. Utterly useless.
They say they’re a small family company. If they are they need to stop now before more customers are scammed of their money.
When I ordered in July they had mostly good reviews. Since then something has gone badly wrong. I only got my refund by doing a chargeback through my credit card, thank goodness I used it or I’d have lost £140.00

AVOID THIS COMPANY AT ALL COSTS

I wouldn’t give them one star either
Customer Service is appalling after a few emails they just ignore you. Mr Jules the apparent founder sends out irrelevant emails and certainly does not read your email awful company. They don’t even comply with the regulations of your rights to return your items. I waited for over Two weeks before I had enough and decided to write a review product maybe good but service is awful would not recommend this company

Very helpful team, and I am delighted with the product despite the wait.

i ordered the fan on 16th July and not received it yet (25th august today) i have called and waited in 25 min queue only for when get to my turn an auto voicemail said send email then hung up… i have written 4 times and not had a response…. i am now told its been shipped that was over a week ago and when looking at shipping company they said they are still waiting to receive it themselves…. i would advise you stay well away

Don’t waste your money if you’re buying this to cool a room

If you want a heater, the Vortex Air Pro is fine. If you want a cooling fan, I would seriously recommend looking elsewhere.

I paid around £140 for this as a more affordable alternative to a Dyson, largely because it was advertised as both a heating and cooling fan. Unfortunately, the cooling performance is extremely disappointing. It’s noisy, doesn’t noticeably cool the room and the airflow itself is surprisingly weak.

To add to this, after just one week the temperature button on the remote stopped working. Every other button still works, but you can no longer adjust the temperature using the remote, so you have to get up and change it manually on the unit itself.

I contacted the company several times to explain my concerns and asked whether I could return it and potentially upgrade to their latest model. Despite sending several emails, I never received a response.

Months later, I’m left with a £140 fan with a partially faulty remote that is useful as a heater but, in my experience, pretty useless when it comes to cooling.

The reason I’ve given this a one-star review is down to both the product itself and the customer service, or rather, the complete lack of customer service. Had the company responded and tried to resolve the issues, my review may have been very different.

When the next heatwave arrives, save your money and look elsewhere, or pay the extra for a better-quality fan. I bought this hoping it would be a good-value alternative to a Dyson. Unfortunately, it simply hasn’t lived up to what it claims to do.

Bought a portable air conditioner unit
Went faulty with in 2 weeks got in touch with vortexair very helpful they arranged collection of said item and got a full refund today after a couple of emails, not a bad company at all.

Ordered a fan in June, I got a dispatch order and after two weeks, nothing. I had to chase it and they informed me my order had never left the warehouse, a mistake on their part, things can happen and I understood because of the heatwave, probably a lot of orders. Got promised it would be prioritised, great. We are at the end of August, still no order received.I had to chase it all this time, nothing from them unless I sent an email and it’s all excuses and “delays”. All I got offered was a £20 refund the first time I contacted them to chase it. 2 months since I placed my order and nothing. Absolutely appalling. Will never order from them again.

Scammers!!!
My water machine was collected from me a several weeks ago. I didn't have any communication since then! So NO money back,no water machine. Customer services are not replying up on my emails, call centre making you wait God knows how long and then cutting you off. I would not recommend them to anyone!!! Avoid!!

SCAMMERS DO NOT BUY!

The fans don’t work. They don’t answer the phone and they don’t answer emails. I’ve been waiting almost 3 months now to return my goods and receive a refund.
Criminal behaviour and something should be done about them.

28th Aug - Instead of replying to my review which you seem to find time to do, please reply to my request for a return (as per your policy) and refund my money. However, going on my experience with you, I'm sure I'd spend another few months waiting for that refund if I got it at all! So I'm reluctant to return your items until I've recieved my refund - which you're not going to agree to, so I'm stuck!