Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought a Wahl set of hair clippers and beard trimmer in a carry case with attachments, from moment of delivery the beard trimmer did not work, wasn't really phased by this as I don't have a beard. One... Ver más

Valorada con 5 estrellas sobre 5

Absolutely wonderful.I called customer service @Tracy for advice for my clipper replacement blades within minutes all was sorted and I placed an order immediately.It was dispatched same day and arrive... Ver más

Valorada con 5 estrellas sobre 5

Well this is a refreshing company! Broke the clipper head on a Wahl beard trimmer, expecting it to be like all the other brands I've used previously; throw away so bad for the environment and the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve bought a few Wahl products over the years & always found them a good value, dependable brand. My most recent purchase unfortunately stopped working after a couple of years so I emailed custome... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de aparatos electrónicos
  2. Tienda de artículos de peluquería
  3. Tienda de productos capilares

Escrito por la empresa

Leo Wahl invented the world’s first electromagnetic hair clipper in 1919. Since then, Wahl has created a range of professional and home grooming, styling and personal care products with an unrivalled quality that you can trust.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

387 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 35% de las opiniones negativas

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3,7

Todas las opiniones

(387)

52 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Amazing customer service by Tracy

Spoken to Tracy today and wow I'm in shock how amazingly well I was treated. It's hard to find positives in big companies these days but the service I received by Tracy was amazing. A rare combo having a great product and great customer service. Win win for wahl

7 de febrero de 2024
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad we were able to help resolve your query. I'll be sure to pass on your positive feedback to Tracy. Thank you.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service! I'd lost my charger to my clippers. I contacted Wahl with an image of my clippers, they responded super quick and even supplied a direct link of what I needed to purchase. The website is very easy to navigate and use. The products are excellent and reliable.

1 de febrero de 2024
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service. I had a faulty blade and it was replaced with no quibble and very quickly. So pleased I purchased from them direct now as less hassle.

23 de enero de 2024
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Valorada con 5 estrellas sobre 5

Faulty shaver .Great customer service,sorted my…

Great customer service,sorted my problem immediately,nor often can you get this level of customer service.

26 de enero de 2024
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Valorada con 5 estrellas sobre 5

Excellent clipper

I purchased this clipper for my personal use.
It's an outstanding clipper; it does the job perfectly and easily and goes beyond expectations. I highly recommend purchasing such a clipper.

Furthermore, customer service was handling my case professionally as I requested a replacement because the first item had scratches. Therefore, a few days later, I got a confirmation email for a replacement from Rebecca. Thanks Rebecca and good job.

9 de noviembre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback to Rebecca. Thank you

Valorada con 5 estrellas sobre 5

Excellent Customer Service

Excellent customer service - Rebecca was brilliant! She kindly resolved my query and issue swiftly and efficiently. Thank you.

16 de enero de 2024
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback to Rebecca. Thank you

Valorada con 5 estrellas sobre 5

Spare parts

I had a query relating to a spare part for my trimmer. I emailed via their website and got a detailed response the next day. Very efficient and the products are excellent value for money. Definitely use them again. Thanks.

2 de enero de 2024
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Valorada con 5 estrellas sobre 5

Great customer support

Great customer support. Quick and accurate response. Thank you Rebecca.

9 de enero de 2024
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback to Rebecca. Thank you

Valorada con 1 estrellas sobre 5

Terrible customer service

Terrible customer service. You would think for such a big company they’d be more willing to be as helpful as possible but they’re just too greedy.

I contacted them about needing a tiny missing part for my clippers. I was willing to pay for it, even though they don’t sell it on their website. They told me that because they don’t sell it, I have to send my clippers for a full repair service and pay £72.00. I explained that my clippers are perfectly fine, I’ve just lost a tiny part that I need a replacement for. They refused to offer another solution. Worst customer service I’ve ever dealt with. Won’t be buying from wahl ever again.

1 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Product replaced quickly

I had a problem with a product and it was quickly replaced.

4 de enero de 2024
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Valorada con 5 estrellas sobre 5

1in 8 Colour Trimmer.

Thanks for your prompt and helpful response. Much appreciated.

28 de diciembre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Valorada con 5 estrellas sobre 5

Best experience of online shopping.

Best experience of online shopping.
Perfect customer service and great delivery, products that I ordered were amazing as always, I am satisfied with everything and I recommend them 100%.
Thank you Wahl for your fantastic service.

18 de diciembre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist you, I'll be sure to pass on your positive feedback. Thank you

Valorada con 5 estrellas sobre 5

Right from my first enquiry as to what…

Right from my first enquiry as to what it was I actually needed you felt as if Wahl wanted to ensure you got what you actually not what they thought you needed. I would have no hesitation in suggesting you contact them directly to ensure you get what you want

14 de diciembre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist you. Thank you

Valorada con 5 estrellas sobre 5

Simply the Best

Always an excellent and speedy service.
Second to none.
Thanks Wahl

16 de diciembre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Valorada con 5 estrellas sobre 5

First class after sales service

I had an issue with a product that had stopped charging. It was just over a year old but had been a purchase for a Christmas present, so had only been used for just under a year. Customer service responded to my email within a day, requesting more details of the product and my address. I responded and they dispatched a replacement all within 24 hours of my initial email. First class after sales service from a leading brand.

20 de diciembre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Valorada con 5 estrellas sobre 5

Beard trimmer

Had a request for parts for a beard trimmer.
Hannah replied and sorted the problem very quickly.

19 de diciembre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist - I'll be sure to pass on your positive feedback on to Hannah. Thank you

Valorada con 5 estrellas sobre 5

Great products and great customer service

Recently bought the Wahl Vanish foil shaver and it really is the best I've used. A small issue was swiftly addressed by customer service, friendly and understanding and replied quickly. Great products from a great company.

20 de diciembre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Valorada con 1 estrellas sobre 5

wrong product sent and poor customer service

I ordered a replacement jug for my blender, but to my surprise, the one I received was for a different model. I've been trying to contact customer service for help, but I've been on hold for almost an hour and my two live web messages have gone unanswered. It's been frustrating because I placed my order on December 3rd, and today is December 13th - a whole 10 days later - and I still can't use my blender. At this point, i do not even mind a refund but i cannot get to talk to anyone.

3 de diciembre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

We’re sincerely sorry to hear that your experience with us hasn’t met your expectations. More importantly, we want to know more about your situation and figure out how we can make this right. We are in contact with you by email and appreciate the chance to work with you to resolve the situation, and to discuss this together to hopefully earn back your business.

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