Watchlyx Opiniones 

Fake watchs, customer services never respond. Do not buy & avoid no matter how good the deal seems. If you do buy, please use a credit card to pay so you will be protected fro this godforsaken company.

I had written a review earlier about how this company not only failed to deliver my order, but also ignored multiple messages I had sent over, including one instructing a cancellation of the order after it never arrived for over 6 weeks. With no response, I had cancelled the transaction with my credit card provider.

Months later, I received a threat from their legal team telling me that according to their independent reviews, the watch had been delivered, and I had the option to either pay or send the watch back in 14 days before they sent debt collection services. I wrote a long email back detailing our interactions and how the watch had never arrived, only for their customer sevice team to reply and tell me that the watch is actually on the way in transit! (4.5 months after I had placed my order) This company is not only fraudulent but also entirely dishonest and quite frankly runs an illegal operation. I have reported this company to Trading Standards and would encourage all to do the same.

Terrible company have written 20 emails about getting a replacement for my watch strap which broke after 3 wears and all I ever get back is someone will be in contact in 24/48 hours but they never do and when you call them it’s an automatic service that says the same thing, would never buy anything else from them , wish I had read the reviews first , they are the worse company ever, do not buy from this company

Scammers of the highest order ! No watch no communication no refund then send me invoice for item that’s no returned ! What a joke and fraudulent so called company ! There email response is AI !! Stay well clear

I bought a Burberry watch and it was faulty on the fastener I’ve been emailing daily for last 3 months saying it’s going to a specialist “Amy” is a robot on phone and email when contacting been promised a refund or replacement and it’s now been 3 months without a call from a “specialist” or any human contact will not buy again from here

Please do not order a watch from this company. I ordered my husband a Burberry watch in November 2025 for a Christmas present. It arrived in December and when I presented it to my husband the strap was too big so took to 3 jewellers all of whom confirmed the strap was faulty and I needed to go back to where I purchased from. From January 2026 to the beginning of April I have sent 18 emails. I get a response to say someone will get back to me within 24/48 hours and then I find myself chasing again. You are not able to call them as they have an automated response when you try calling their number. I have had one person respond every time called Amy who states each time I will get a response back but I have yet to receive one. I only wish I had read the appauling reviews before I ordered from this company. I am now reporting them to Trading Standards.

I ordered a watch back in June. I immediately issued a return (in accordance with their return policy), and they never sent me the return authorization. I have been writing to them for 10 months and they *do* respond but they have never sent me the return authorization, so of course I've never received a refund. At some point I initiated a credit card dispute, they wrote to me saying that in order to process my refund I would have to end my credit card dispute. I ended the credit card dispute and they never sent me the refund or the return authorization.

I also wrote a one-start review in the past on Trustpilot, and they actually sent me a letter threatening legal action against me. They managed to send that but not my refund or return authorization! If you read all the bad reviews on here you'll know they are a scam company that steals money selling mostly fake watches, never providing refunds, etc. They also extort Trustpilot to take down bad reviews so you should really be seeing a lot more bad reviews. Never ever buy from this company.

Anyone with issues with this company, you have 120 days to initiate a chargeback on your debit or credit card. This is what I did as they are selling fakes, my watch was verified as fake by Tissot UK, I have my money back.

Order no #18992
Appalling customer service. Very late delivery of product. Wrong product delivered ( cheaper watch than the one ordered and paid for). Returned watch using their process and asked for the correct watch to be sent. Instead they processed a refund and kept a 15% restocking fee. I have written to them many times asking for this fee to be refunded. They have delayed in replies consistently but when they have replied they have acknowledged their error and promised to refund the fee but then Done nothing. It is now April 11 2026. This started i. November 2025. I have emails to back up everything I say here.

What’s worse they have no started using an AI agent to respond to emails and send the same rubbish time and time again. Avoid this company like the plague - it’s not worth the hassle even if you manage to get a watch slightly cheaper than main stream outlets.

Hey guys please never buy from a company called watchlyx if your item gets lost or damaged u will never get a refund ive been promised & promised since December all I get is promises 2 get contacted by there refund within 24/48hrs never heard 1 thing from them in 5month company are a joke. Mr n duncan

J'ai commandé cette montre Seiko SPB143 sur ce site mi-janvier 2026. Après avoir lu certains commentaires négatifs (retard impressionnant de livraison, qualité douteuse..), j'ai commencé à douter fortement.. J'ai donc illico fait part de mon inquiétude auprès du site marchand qui m'a répondu que j'avais de toute façon 14 jours d'essais... Ensuite je peux vous assurer que tout c'est parfaitement déroulé: suivi m'annonçant que la montre était en transit, suivi de livraison avec numéro de traçabilité et ensuite livraison au domicile après une dizaine de jours avec un emballage parfait. Que veut le peuple ? La montre était conforme à mes attentes à un prix nettement inférieur du prix conseillé. Ce sont probablement des montres NOS (nieuw old stock) mais je n' ai aucun souci avec ça... Pour moi l'expérience a été positive, la Seiko est parfaite, avec la garantie d'usine ..

I ordered my wife a watch in November of 2025 it is no April of 2026 and I still haven’t received the watch or a refund. They kee saying they are going to escalate it to a higher manager and they will call back in 24 to 48 hours. This has been going on for five months now I have not heard from one person.

Returned my fake watch they sent me but they said I had been giving a refund for the return item but I hadn't so my bank stepped in and refunded me they then sent me a email saying they was going to take me to court unless I pay them for the watch again even tho it was returned and signed for by them 😡.... AVOID THIS SCAM AND TAKE YOUR BUSINESS ELSEWHERE....

In early December 2025, I bought a watch that arrived significantly late and was damaged. I've been trying to get my money back since January 2026, and I still haven't received it, and it's been almost four months since I returned the watch! I don't recommend this company. They charged the money for the watch immediately, but they can't even return it! I'm left without my money and my watch!

#25726 Was my order number. I’m nearly 60 years old and was never ever fooled online till I dealt with Watchlyx……total let down on the Christmas delivery and the customer service is totally run by an AI BOT.

I’m left with a dodgy watch that cost £800 with no return options.

AVOID AVOID AVOID!

This company is must Avoid!!!
I ordered a 1000£ watch and it didnt arrived on time so I bough another one from the shop and canceled the order via email-I didnt get replied at all!
Than I month latter I got the postman at my door whit a package which I didnt accept it and returned it to the sender!
3 months after in April they treated me whit company debt collectors-such a wasters!Do Not use this company at all if you dont want to get in treble!

Slow on delivery but both my Seiko SPB models arrived 3 weeks after purchase and are in perfect working order.

Order number# 20332- I rarely write reviews, but my experience with Watchlyx has been nothing short of frustrating. I bought an Emporio Armani watch, and it arrived faulty, with screws literally flying around. This was already an extremely expensive item.

When I contacted them, they refused to replace it and instead told me to repair it, promising a refund afterward. I followed their instructions, had it repaired, and waited — but received no refund. I chased them for three months, and got absolutely no response.

On top of that, their platform is clunky, slow, and the customer support is almost non-existent. Recommendations and search functions are inaccurate, making even browsing a headache.

This has been incredibly disappointing. Do not buy anything from Watchlyx.

This company is a joke bought a couple of watches one did not come I have been emailing them since December about this and still no refund avoid them at all costs they are so frustrating to deal with absolute nightmare of a company I will be contacting my solicitor and going forward with legal action in order to get my refund or will personally go to their headquarters in London and speak to someone in person I will be getting my refund one way or another so if someone from the company actually bothers to read these I suggest you get in contact with me

This is not a fake review - ordered a watch for my sons 21st birthday, it arrived with no paper at all, the returns process needs looking into, tried calling the company but the phone no does not work and only can contact them by email, eventually I got to return the watch, I sent it back how it was sent to me they received it and said I will be refund well still to today I have not received my refund, luckily I paid with a credit card so reported it to them now is in there hands and the credit card company have paid the money back to me - Do not use this company they are scammers