Watchlyx Opiniones 

Bought a tag heuer … i sent to tag heuer to check and watch is fake !!! I have all the proof of what i am writing. If you contact Watchlyx they will respond by I.A . Same answer with no solution.

Absolute scammers!! Avoid at all costs!! Was sent a faulty watch which was a clear fake, sent it back weeks ago and still no refund or update from this dodgy company. DO NOT BUY ANYTHING FROM THIS WEBSITE

I don’t even give this company one star. Avoid at all costs. Ordered a watch and it was sent back in December. It is almost April and still no refund. They are con artists & take your money. They send the same generic email but still nothing happens. PLEASE DO NOT ORDER FROM THIS COMPANY.

Not returning my watch as it got delivered to me broken and seems to be a counterfeit watch. No response on emails they keep prolonging it.

As all others reviewers. This is scam. Watch not functioning, still waiting for response after 2 weeks receiving automated messages saying they will reply within 48 hours. Worst experience ever. Don’t buy here.

SCAM - FAKE Retailers - DO NOT BUY

Ordered a watch in December, received nothing. Back and forth on email, over 30 emails at this stage and absolutely no solution, NO REFUND. Do not buy from there - FAKE company and scammers!!!

Scammers , do not buy from this fake company , I wish I had read the reviews first that was my first mistake , thankfully got my money back from my bank. AI email responses back and a robot on the phone called Amy the same person who manages to email you back within a minute no matter what time of the day it is 6am or 12pm clearly never sleeps or takes a day off 🙈

Terrible experience with Watchlyx
No refunds - returned my watch in early january and still waiting
Customer ‘support’ team is useless aswell. minimal responses and don’t keep their promises

Stay well clear

0 stars this place is a scam I accident purchased a watch canceled it they still processes the order I returned it after I went through the return process they sent it back I went through 50 emails back and forth THIS IS A SCAM THEY WILL STEAL YOUR MONEY RUN AWAY they won’t resolve this issue all I wanted was a refund please do not order from hear and I will make sure no one ever gets scammed from them like me it’s been 5 months and they stole money out of my account and I can’t get it back

I purchased a Senna Tag watch limited edition from Watchlyx. Order No 26591. The watch arrived late and upon inspection of the documentation provided I was suspicious about its authenticity. Serial Number was WPW6852 CAZ1019. The Card with a QR Code didn’t relate to anything. I took the watch to a Tag Heuer Boutique who sent it off for authenticity. Unfortunately the watch has come back as Counterfeit. The document was sent to Watchlyx without any substantive response from them. My whole experience with Watchlyx has been poor. During this time their supposed legal team has threatened me with a fine of AED 500,000 and to reconsider travelling to or through the UAE. Issued pursuant to UAE Federal Decree Law No. 31 of 2021. More than happy to return the watch to Watchlyx but all I seen to get is delaying tactics emails. The watch is confirmed Counterfeit

At lastive got my money back! But it wasn't direct from Watchlyx. My bank HSBC stepped in and helped me to get it.
Watchlyx would only reply with AI, send a link to start the return policy which didn't work! They also wanted me to pay for the return of a fake watch.
It might be a battle, but just keep going. I paid by debit card and still was able to have the money returned to me on a Charge back through the bank. You will have to give proof that you have tried to solve the issue with Watchlyx and if you have a statement of authenticity from a recognised dealer/ manufacturer that helps too.
Good luck,

Having waited another 6 weeks my last email containing the proof from Tissot themselves that the Tissot watch was a fake.
Originally ordered back on Dec 15 2025

They came back, (all AI responses Im guessing by the times they are sent. )asking me to send back the watch at my expense, to a PO box in my City in the UK!!
They have already ripped me and 1000's of others off.
Fake watch, no refund....
SCAM SCAM SCAM.....

REFUND ME! OVER 3 MONTHS OF WAITING NOW

They take your money but do not send your product

I fell for the Marketing and low price. I bought two Tag Heuer watches in early Nov 2025. They were supposed to be Christmas gifts. Multiple emails to them and the response was “your order is being processed”.
They arrived on 12/31, too late, I bought replacements elsewhere, And asked for a refund. No response. I also took them to a certified Horologist…they’re fakes…good fakes, but fakes. I went to the credit card company and showed them my emails and the result from the Horologist…charges were credited back. I have tried for months to get a return address…no response.
My opinion: you order the watch,
At decent price, they order from China at next to zero price. A fake is sent, takes forever. You might not even realize it’s fake.
You don’t want to order from Watchlyx and you’ll regret it if you do.

These people are crooks, I promise you. Just crooks.
Bought a part-ceramic lady’s Tag Heuer for girlfriend for Xmas. Box damaged and it looked like it came out of a Xmas cracker anyway so I logged a return. Entirely within returns policy as stated on site. First, they delayed emailing a return number. Second, after obtaining number they wouldn’t respond to requests for a returns address. Delay, obstruction, on it went. I have all the emails to prove it. Finally returned at my expense to their returns address in Peterborough. They didn’t accept delivery. I wrote pointing it out. They collected it according to tracking. Then? Nothing. I threatened legal action. Nothing. And they got the watch back. Pocketed about £870 of mine. At no cost to them. Scum. Utter scum. Their customer service responses to my fury? A bot, called Amy. You can’t sue them so don’t buy from them. They are criminals.

You can’t easily sue a Dubai based company in small claims court - there are out of jurisdiction service issues. Complex. Expensive. Time consuming. They know this, I assure you. For the money I lost and given energy I’d expend, for me, it’s not worth it. I gave up and settled for this review instead. DO NOT BUY FROM THEM. They are JUST CRIMINALS.

Just so they know, I went to Tag Heuer shop in Covent Garden, bought her a lovely watch for £3,200. She was DELIGHTED. I bought myself one for 3.5k.

That’s just to show you how little your criminality effected me you criminal Dubai-based scum.

Defamation of a company? Sue me. I was a lawyer. I just can’t be bothered with you. You’re just another CRIMINAL, common as muck.You committed a fraud, inter alia: you encouraged me to return the watch by finally providing details knowing you would never honour the return by refunding purchase price. (They never did.) That’s theft/fraud. I can’t be bothered with scum like you anymore. I hope you go to jail. I AM FILING A POLICE REPORT WITHIN THE WEEK. They may not act but at least your on their radar maybe and they just may give you the problems you deserve. Not just a civil matter - but CRIMINAL.

Bought a Hugo Boss watch which will only run for a few minutes before the second hand gets stuck also the timer chronograph will not reset to the correct position i now think it’s probably fake.
Tried to do a return through the portal and it says my order number doesn’t exist.called the helpline number to speak to an ai 3 times who said my complaint would be escalated have heard nothing.i should have read the reviews. Unfortunately 1 star is the lowest I can give

In December of 2025 I ordered a watch from this company, it took almost two months to get the item which was listed as a unisex watch. I bought it for my sister's birthday. When it arrived it was clearly never intended for a woman's wrist and should not be sold as unisex. I contacted Watchly and they informed me I could have a refund. I went through the correct procedures and the return was approved. The watch was promptly returned and I paid extra for tracking. Thankfully because now over a month ago the watch was returned and signed for by someone at the company as I have the signature and receipt of return, however what I dont have is my money back. I have now sent three emails asking for my refund and funnily enough the thieves have not replied. I have escalated this as a fraudulent company and will be taking it further. Do not buy from these criminals.

AVOID AT ALL COSTS !!!! Ordered a watch it did say would take a couple of weeks when I scrolled to bottom of page after I had ordered it . but no order update on the tracking side at any point, emails they say they can't find my order number and ask for email address and just say the same response which is waiting for royal mail to update the tracking in uk which never happens phone number is a voice generated response not even a real person thank god I used my credit card to purchase as six weeks later and still no watch so my bank has now refunded me the money and chasing the company for reimbursement do not buy from this company

Do nottt trust the bad reviews about this website I ordered and read the reviews and was really anxious and ordered a refund with my bank but af tree r one month of the order I now have both my authentic watches seriously delivery is the only issues whe I tried to contact the website it said no order found but it just came today honestly so worth it if you order at least two months in advance

I bought this watch as a Christmas gift for my brother, but when giving it to him the seconds hand had fallen off — with no other damage whatsoever. This clearly shows the watch was faulty from the start.
I contacted the company to arrange a repair, and more than two months later the issue is still unresolved. I’ve repeatedly been told someone would look into the delay, or I’ve simply been ignored altogether. At this point, I wouldn’t even feel confident sending it back to them again, let alone trusting that I’d ever get it back — certainly not within any reasonable timeframe.
Extremely poor quality product backed up by even worse customer service. I would not recommend buying from this company.