Watson PM Opiniones 83

In an industry that doesn't always have the best reputation, Aleena Khan at Watson PM stands out. She is always diligent, patient, friendly and polite. At a recent inspection of our service charge accounts, she had prepared everything in great detail and was knowledgable on any issues that we wanted more information on.

Not usually one to write reviews but really exceptional service from Aleena and James after having numbers of issues with the building that the estate agents could not sort Aleena has gone above and beyond to make sure the building is now a safe and peaceful place to live with her commitment to visiting the building weekly to check the upkeep of the block. Could not be more grateful to both of you.

Had an issue with my postal services and Sarah was amazing in supporting me through the incident. Very professional and full of empathy… thank you

Absolutely crap company . Costs rise year on year .asked for a breakdown of the cost and turns out we were charged for things at another property with the same name . Asked for a refund and was refused . Windows not cleaned for about 6 months , when e- mailed was told contractor issues ( think the company quit because they weren't paid enough) finally cleaned , but guess what still charged for the whole year . Grounds are a complete mess , fences broken and walls crumbling , but guess what , no funds to repair. Final straw was when they tried to charge each flat £500 extra just before Christmas to replace windows in a communal area that not one flat had access to ( how that's communal I have no idea ) . Finally getting rid of them and employing a different company . They still want paying up til the end of May but refused to fix an issue with the facia boards ,because they are being sacked at the end of May , but last time I looked it was still May and if your being paid until the end of that month then anything that needs doing before the end of that month should be done surley .
Absolute joke of a company and I would steer well clear

Cath was really good we had a problem with the Gardener and she sorted it out for all of us very well done

Well, what can I say this time?
Had an email from Watsons property management Leeds
This stated that they had had a complaint about noise coming from my apartment
I believe I know who has complained and after living there 11 years this is the first time a complaint has been made against myself
Anyway, to cut a long story short there is no evidence of this so-called noise, no recordings and again watsons Property management have failed to investigate it leaving me no option but to refuse their offer of a lease breach in the future
Which they said will come if it continues (laughable)
However, we are looking for a new property management company after voting at the AGM to cut ties with this incompetent company of years
Below is the email sent
We have received a complaint about the level of noise coming from your apartment.
Noise early in the morning
This is the email I received today…..
I would like to remind you of your responsibility regarding this problem. The notes below are intended to help you minimise any noise that you may create unknowingly in order to help your neighbours.
Simple actions such as removing your shoes in your apartment will reduce any sounds transmitted through the floors. The volume of your TV, and stereo should be monitored to ensure that any fluctuation in the volume is adjusted accordingly.
This could be the difference in volume between channels that you may not notice immediately but will create a noise nuisance for neighbouring apartments.
If you intend to hold a one-off party, it may be worth letting your neighbours know in advance.
It is detailed in your lease agreement that everyone is entitled to quiet enjoyment within their property.
Should this behaviour of loud noise on a morning continue, lease breach proceedings may commence.
Please don't hesitate to contact me if you have any further questions relating to the matter.
Yours sincerely,
Watson

The hallway in Stevenson house Chesterfield has had a leak for many years, nothing has been sorted despite many complaints

Conveying team are terrible, sale for my flat has been delayed due to no response from Watson PM for enquiries from my solicitor currently it’s taken 8months going through.

Still early days for me with Watson PM, however help and communication is excellent, efficient and understanding. To date, I can’t fault, the property manager is most helpful and responds promptly to communications.

Kath is an asset to your company, i have properties across the north east and Kath has managed some of these over the course of her career. I am delighted to have Kath managing one of my properties again.
If you have property in Tyne & Wear you can’t go wrong with Watsons.

I had the pleasure of getting in touch with Aleena K from Watson SG, and she was absolutely fantastic! She managed to help me complete three important tasks in one go, saving me so much time and stress. Her professionalism, efficiency, and friendly approach made the whole process smooth and enjoyable. I truly appreciate her going above and beyond — a real asset to the company!

The front desk of any Company is most important as it projects an image of the Company and first impressions count.
The two ladies on the front desk at Watsons PM are fantastic as a former Receptionist myself I am very critical of Customer Service anywhere but Michelle and Georgia do not disappoint.
As a customer and Resident in one of the managed blocks I often need help and Georgia and Michelle always deliver either putting me through to the right person or recording my needs to pass onto the maintenance or the credit control departments for example.
Well done girls I feel people often overlook the Reception team and they shouldn’t as it is a very important part of any Company a first class service from you all a very satisfied customer.

Sue Aslett
22nd April 2026

Thank you to Melissa and her team for quickly and professionally dealing with works or issues that have been reported.If something was taking longer to be rectified I was always kept updated .Excellent customer service .

I have worked with Watson for around six years in my role as a director.

Throughout this time, they have consistently been approachable, accountable, and professional. They have genuinely transformed our building, demonstrating forward-thinking, particularly in securing funding for cladding work and addressing internal repairs effectively.

We’ve developed a strong working relationship. They are always available to meet with directors when needed to discuss ongoing and future projects, ensuring our priorities are clearly understood. Their proactive approach allows us to trust them with the management while still feeling fully involved in key decisions.

For me, working with a management company is about partnership. As directors, we bring the ideas, and Watson works collaboratively with us to deliver practical and effective solutions.

Service charge for this year up by nearly 50%, Watson unable or unwilling to provide proof of costs. The building is filthy and unsafe, there is a parcel theft issue, and homeless people sleeping in the bin rooms. The communal areas have not been cleaned in years, the exterior of the building is graffittied and dirty, the external windows have never been cleaned despite Watson insisting that window cleaning is part of the service charge, and there is rubbish piling up in communal areas. The CCTV in the car park is fake, and we only discovered this when several cars were broken in to and Watson was unable to provide CCTV footage as the cameras are 'a deterrent only'. The building feels increasingly unsafe to live in but Watson are uninterested in anything beyond squeezing more money out of the leaseholders.

Just reported an issue with the lighting in the lift in our apartment block and Sajjad Khan dealt with the issue very promptly even though he was out of office for a few days.

Whenever I contact Sajjad he always acts speedily to resolve any query. Watsons are lucky to have him!!

I have had regular contact with Megan Moore of Watsons concerning various issues that I have come up over the last 2-3 years since I moved here with my wife. I have always been extremely pleased with her excellent customer service and ability to deal with anything I bring to her attention. She is honest, trustworthy and is genuinely concerned and dedicated to her work.

I’ve had a few issues recently with accesible needs for my mum but Watsons have listened and acted upon all queries quickly and efficiently and, in the last few weeks in particular, have gone above and beyond to accommodate her needs

Ha ha decorators on a bank holiday really.......o look they didn't turn up another mistake by this rabble

I’ve been living in Springwell Gardens for the past 2 years, and my experience with Watsons as the building management has been extremely poor.

The building has ongoing issues with parcel theft, repeated fire alarms, anti-social behaviour, and very poor cleanliness in communal areas. Bins regularly overflow, rubbish is left in shared spaces, and the overall condition of the building is not maintained to an acceptable standard.

Over the past 12 months alone, we have received numerous letters from Watsons about these exact issues — parcel theft, fire incidents, and general behaviour warnings. Despite this, nothing actually changes. The same problems continue month after month.

A major issue appears to be the number of short-term lets in the building (Airbnbs). The people causing disruption are often not long-term residents, yet the letters are only sent to tenants, making them largely ineffective.

Communication is also frustrating. Tenants are frequently passed back and forth between the letting agent and building management, with no one taking real ownership of resolving the problems.

Overall, the approach seems to be sending repeated letters rather than taking meaningful action. Based on my experience, I would not recommend living in a building managed by Watsons, particularly Springwell Gardens.

It’s also concerning to see multiple other reviews from leaseholders mentioning high or unclear charges, which raises questions about costs for buyers as well as renters.