Watson PM Opiniones 83

THIEFS! Pleas stay away, this company is absolutely awful. If I could give 0 or minus stars I would. They have tripled our service charge without giving any reasons at all, majority of the money goes into the company so we are just paying everyone's salary. No issues are ever fixed as apparently there is no money in the back to fix them. I have been having an on going leak for over 4 months now, but they have stopped replying to my email. They also send you invoices late and then add a late payment fee on top of it without even giving you a chance to pay it. The invoices they are sending are never correct. There is no way of speaking with anyone as they don't use signature and none of the numbers or contact details they give you are correct as all the people have left.

Another great experience with WPM. Contact with Ian immediately provided solution to complex lease problem. Well done to Ian and his team providing immediate assistance. Very much appreciated.

Absolute shambles of a company to deal with and by force. If I’d of known what dealing with Watsons would be like, I would not of bought my property.

The issues and problems are endless with the latest being a late payment charge added to my account. I received a noticed on a Saturday via post but the notice itself was dated for the Monday before (6 day delay) only for the letter to give 6 days notice meaning the deadline was the day I received the letter. Upon emailing the following Monday requesting further information as well as to inform them of the lateness of receiving the letter and to clarify/waive the charge until responded to, it took them another 4 days to reply and went ahead and added the charge anayway.

This isn’t the first time funds have been demanded from owners without notice, only a few months ago every apartment was charged an additional circa £1300 on top of the normal £3k+ annual maintenance charge for a wake a watch service that went on for months longer than it needed to be because Watsons delayed installing a fire alarm as a result of serious fire which the building still hasn’t been repaired from (9 months ago) and resulted in a circa £120k charge being dumped on the residents.

Many residents have also complained about service and works procurements being selected with little to no input from residents meaning that the most cost effective pricing is never secured and contracts awarded to who Watson feel like.

The atmosphere within the building is tense with all residents having to pay a fortune for a substandard service with little to way to escape.

If I could give 0 stars I would. I would not buy another property if it had anything to do with Watson. Unhelpful and unprofessional. Takes upwards of two weeks to reply to a single email, which I, on many different occasions, have had to chase numerous times for. As a result billing is off, they then slap you with a charge.

Just perfect

From the West Hall Residents’ Association (WHRA) perspective, we have a regular working relationship with the landlord, who also acts as the managing agent.

As is common in leasehold arrangements, there are areas where residents and the managing agent do not always see eye to eye, including matters relating to service delivery and service charges. Communication is generally professional, and there is a willingness to consult and engage with issues raised by the WHRA. While the standard of service has been variable at times, concerns are always acknowledged and discussed. The WHRA has seen improvements over the last two years, particularly in the support received from management agent staff with whom the WHRA has daily/weekly contact. Residents who have had reason to engage directly with the legal department are less than positive about the standard of service received, incomplete documentation and what are seen as unrealistic charges/fees.

Overall, the relationship is functional and constructive, as both parties look to support the ongoing management of the building.

For and on behalf of the WHRA
20 December 2025

Had a late service charge charge issued by Watson’s months late. No explanation was given.
They sent me a letter threatening a penalty for my late payment.
If there invoice had been sent in time it would have been paid

We had Tess Thomas to do our survey. Tess confirmed the appointment the day before, Ms Thomas was on time and brought all relevant equipment for the visit. She explained the process clearly prior to starting, she was very polite, patient and took the time to explain any queries/ concerns we had.
On a less formal note Tess was so lovely, thank you so much. (Watsons property group)

Parcels were stolen from our building’s post room the same day they were delivered. I reported it and followed instructions to contact the police and get a case number. Despite that the building management basically told me it was my fault for not using a collection point. No accountability, no help I never got any compensation just blame shifting. If the post room wasn’t secure that’s on management not residents.
Think twice before moving in. The management isn’t focused on security or tenant well-being they’re more interested in squeezing money out of residents.

Ian at Watson has been really helpful with my queries. Appreciated the honest recommendation and feedback. Keep up the great work!

Wouldn't give 1 star but had to for review. Absolute SCAMMERS. Been trying to pay service charge over the phone for months. Always get the response , someone will phone back, which they never do. I cannot use their rubbish portal online so this is only how I can pay.
Anyway a £117 service charge has now gone up to £850 in 3 months .
Disgusting vile scamming company

This company comprises of a set of rip off merchants fraudulently billing leaseholders at Springwell Gardens extortionate service charges for services they do not provide. I am unfortunately a victim of their behaviour as well as all the other poor leaseholders at Springwell Gardens. Examples of their conduct include: applying late fees/charges onto bills which have not been invoiced. Aggressive and threatening communications to leaseholders regarding terminating leases where a small charge is outstanding (an amount which is usually not billed nor agreed). If only this industry was regulated as their services charges are definitely fraudulent and criminal. Couldn’t give 0 stars as there was no option

I am not usually one to write reviews but these guys ever since I moved to my residence a few years ago have been diabolical to put nicely.

The communications amongst there own team is a shambles and have to contact them every month of the same scenarios and just when you think it’s resolved and you have gotten a polite ‘thank you it is noted and won’t happen again’ it happens again.

Besides the gardening which is the only thing they have done right is hiring a good gardening team the general maintenance of the property is poor & didnt residents amongst ourselves are the ones fixing the problems so then comes to the point of why are we paying these guys.

Avoid if you can although I don’t have many comparisons to other maintenance companies but just expect to call them regularly with issues that won’t be resolved if you deal with them

They are widely reviled by the leaseholders in my apartment block. Their costings are opaque, they are unreliable in almost every area of maintenance, they work tirelessly in their own interests rather than in those of their clients.

I urge anyone considering using this business to read all the reviews on this page. If you are not deterred by these, click on the blue 'Property Management Company' button beneath the review rating and then filter your search by location to Leeds, or wherever you are.

Doing this will give you insights into how other management companies compare - and it will show you just how far behind Watson's are. My earnest advice is for you not to go anywhere near them.

Absolutely shocking management company to deal with. No interest in providing the residents with a good level of service, uses bully tactics and false information to mislead. This company will eventually fall down due to their extremely poor customer service.

I have read a lot about the extortionate and unjustified fees that maintenance companies impose on leaseholders, but little has been said about another exploitative practice that is becoming increasingly prevalent: the involvement of private parking companies. These companies, which claim to protect residents from unlawful parking, often target leaseholders themselves as a source of profit.

At the Hungate development in York, Watson and Bay Sentry Solutions, the parking company operating within the gated car park, have devised a scheme that ensures residents are fined, even when they park legally. Given that these car parks are secure, there are rarely any genuine "violators." However, Watson and Bay Sentry wait for the rare occasion when a resident forgets to display their parking permit due to a car repair or when the permit falls off the dashboard. In these situations, the parking company is quick to issue fines.

What makes this practice even more exploitative is the design flaw in the parking permits. To make matters worse, Watson and Bay Sentry have created a system where, if a permit is exposed to normal environmental conditions (such as sunlight and heat), the handwritten bay number and development name inevitably fade. This leads to a situation where permit holders are fined, even though they are legally parked with a valid permit. When a resident challenges this, Watson insists that the responsibility for ensuring a durable permit lies with the permit holder, not the parking company.

In addition, Watson demands payment for a replacement permit, despite the fact that the original permit is a defective product not fit for purpose. Not only does Watson procrastinate in issuing a new permit, but this delay allows Bay Sentry to fine the resident multiple times. If the resident refuses to pay, Bay Sentry enlists debt collectors, and their so-called legal representative, DBCLegal, takes the matter to court.

Unfortunately, Watson and Bay Sentry Solutions are not isolated cases. Their exploitative, almost criminal practices—more commonly associated with third-world countries—seem to be creeping into the UK. One can only hope that the judicial system has not sunk to their level yet.

I would give them zero but that is not possible. Uneducated, unresponsive, unprofessional, unreliable and uncaring representatives across the whole business. They have made the lives of many of our residents miserable. This does not relate to one incident but a 9 year catalogue of incidents.

Awful property manager who are so rude to tenants! They sent me a threatening note without any civil communication

AVOID AVOID AVOID AVOID!

Poor, ineffective communication. Poor service for over inflated fees.
We share a communal court yard with our neighbours which are only accessed by electric gates. These gates have broken on a Sunday, leaving vehicles stuck in the court yard. It took two phone calls to their out of hours line to be told this isn’t classed as a 24/7 emergency and will be picked up during normal business hours on Monday. Absolutely no understanding that people need to use their vehicles to get to work and school/gcse exams.
If you are buying a property where Watson are property management, do your research and think again.