My bike stopped working in November 2022 due to a controller communication error, the support team advised me to seek help from a local repair shop. It took WAU almost 2 months to deliver the spare parts needed and the explanation I was given was that new orders were given priority over support/maintenance. I will make sure to avoid WAU in the future.

Always helpful, Todd was my WAU support agent today and he went an extra mile to help me out in my query, stayed after opening times so he could help me out and not finish work exactly when closing. Deserves a paid 2 weeks holiday in my honest opinion.

The company has went bust and now I can't get my bike repaired. It was under warranty but that doesn't matter now!!

Love the bike. I got it in the worst possible weather conditions but still went out all the time because it is such fun.
The customer service was excellent, informing me of a 3 day delay and when the chip for the tracker didn't come with it they sorted it within a day.

I bought my Wau Xplus bike a year ago and I have covered about 2500 miles. When the bike arrived the colour screen was broken but Wau customer service were great and although they couldn't send a replacement right away they sent a standard display so the bike was useable but restricted to 15.5 MPH. This was tiresome and made the bike feel rather castrated. When the colour display arrived it was put on the bike and it's full speed range was enabled which made the riding much more natural. I recommend purchasing the colour screen if only for this. Top speed with a following wind is about 23MPH with a 16 stone rider and a range of about 20 miles.
The only mechanical problems i've had so far have been some broken spokes on the rear wheel which seems to be a problem for a lot of ebike manufacturers, these were replaced by my local bike shop.
Wau advertise that the bike can do up to 100 miles on a charge and I would like to see how this was achieved! however 50+ miles is realistic if the bike is restricted to about 12MPH.
The integrated front and rear lights work well in an urban setting but a more powerful front light is needed if you use unlit roads at night. This would make a good optional extra.
All in all the bike is a pleasure to ride with just the odd irritation like the broken spokes, it is used nearly every day as my go to work vehicle and has proved very reliable but as I said before get the colour screen and de-restrict the bike it makes for a much better riding experience, you can still use the power modes to add restriction for added battery range.

Genuinely can’t speak highly enough of the company. Firstly, the bike is fantastic. Really smart and lived up to the claims. The customer service has been exemplar. Responses are quick and they kept me in the loop the whole time. There was a slight delay with dispatch so they upgraded me to express shipping so I could get it as soon as possible (this was off their own backs, they made me aware a delay with dispatch was happening!) the online chat on their website is also brilliant. Overall, a fantastic product but even better service! 100% recommend.

A member of my family has a WAU bike, for Christmas I ordered an additional part as a gift. The parcel took roughly the expected time to be delivered, but was unfortunately the wrong part.
I contact WAU Support via their website, explained the problem and that the item was Christmas gift, the response was instant, Todd was very supportive and apologetic. The correct item was delivered the very next day, amazing. Thank you again Todd.

Well, I've currently got 8 bikes (not a boast, just a stat my partner is annoyed with) , and am getting a bit older, so I thought, why not one of these electric jobs. After spending far too long working out which one I should get, I plumped for a WAU bike. One of the reasons I did was that I could see from previous reviewers that not just the bike was good, the service was too. I always worry a bit buying something online and being stuck with a lemon that's hard to return to get serviced. Usually I like to use my local bike shop, so I can simply trundle up with whatever is needing done on the bike.

Anyway, so here we are, I went for the 100mile WAU bike, with the colour screen, which is nice to look at, but for me, I got because it's the only way to adjust the assistance settings. Without getting into any legalities of riding a bike with over 15MPH assistance, let's just say if you set it to 25MPH you'll not enjoy going back to 15. Of course you'll have to put a fair bit of pedalling in to reach 25, but it's exhilarating.

The 100 mile, and 40 mile version too, won't ever get you that distance unless you are on the "1" setting and on fairly flat roads, and put in a bit of pedalling. I do want to try it sometime, but I am perfectly happy sticking it onto the full setting and getting about 45 miles assisted. That was what I expected, and am delighted with that.

The bike itself is a sleek, shiny beast and looks fabulous, but if I want to be critical, I would say that the type plastics used seem a bit cheap - especially on the battery compartment. I also changed the tyres to puncture proof versions as I got a couple of flats. Changing the rear tyre - which I have done three times now - is a bit of a pain. But I dont see how it could be any easier, so not a real complaint at all.

I did upgrade the bike with the mudguards and the rack afterwards, there were missing bolts, but they are common bolts and I replaced them myself. I would probably recommend getting these with the bike, rather than adding afterwards, but I enjoyed putting them on, although they werent as easy to install as some I have done in the past.

All this out the way, getting down to riding it! As I have mentioned I have at least 8 bikes (I lose count a lot) and have one for every occasion. This one is for getting to meetings quite far away, quickly and sweat free. It's also for speedily going to the shops which a re 7 miles away. I can see ti as a direct replacement for the car on most occasions.

It's heavy though, which is normal - it has to be sturdy and has a battery and motor on it - and generally well specced with branded equipment, although the lower end option.

Once I get used to the "heft" of it, it's joyful to ride, although I would like to be able to lock the front suspension more than it does. Comfortable and fits me fine, I think that smaller riders might find it large and heavy though.

Definitely glad I went for it, I love the rear lights and the indicators, and even though I have got a lot of bikes to ride, I want to choose the WAU every time. Going on a non-electric bike is just soooo sluggish!

There are a lot of electric options out there, and I was tempted by some others, but they were over twice the price and half the range, so even though they were well known "premium brands" I am still very happy with my choice.

I can't speak highly enough of the entire team. I had a test ride early August and met everyone of the employees and what a fantastic bunch of people they are.

The bike itself is second to none. I breeze past everyone effortlessly, amazingly built, fast and just keeps going.

If you need to speak to the customer service, they are attentive, passionate and spend the time to make sure you leave the conversation happy and receive the best outcome for you.

Don't let the cry babies on here put you off because I bet they just wanted WAU to take them to space or something totally unrealistic.

Keep up the great work guys, I'll be buying again soon for my son.

AVOID THIS COMPANY. GO WITH ANOTHER
***Wau Bikes have repeatedly attempted to take this review down, and are claiming to have not ignored my emails. Unfortunately for them, I will now have a nice little ‘verified’ label next to my review. This is because I showed all applicable evidence to Trust Pilot. I would like to add my experience with Wau has been a rollercoaster of emotions. First it was bad, then it was good, then it was bad, now it’s worse and I can’t be bothered with it anymore.***

DO NOT BUY ANY UPGRADE WITH THE BIKE. Buy accessories and upgrades like the chargers after the bike has been delivered. This is because if you buy the supercharger with the bike they will refuse to send you the standard charger, likewise with all other components like that. After the company delivered my bike half a month later than I was advertised delivery would be, they now just ignore my emails all together. After 500 miles the left break light stopped working and the frame makes a very high pitched squeak noise whenever the motor is active, and the motor vibrates and makes a load of noise. After 5 full charges. Also, the battery percentage guesser is completely out of sync. The other day I rode 30 miles and the bike claimed it was still on 100%. On 40th mile the battery dropped to 5% (not 0%) and the motor power kicked out leaving me stranded. The live tracking will only work when the bike is turned on so if someone steals the bike the tracker will only work if the bike is on. The battery claiming to be 100miles of range will never ever hit 100 miles of range unless you have Olympic standard cycling legs and you’re cycling on completely flat terrain and weigh less than 7 stone. Realistically this battery will yield 50 miles at most, even when using your own legs properly and being cheap on using electricity. Having to use your own legs is a nightmare, the amount of force you have to put in for it to yield any effectiveness renders the cycling aspect of the bike completely useless and its only for road legal purposes. Honestly after all the let down and false promises I received to now have the company completely ignore all of my emails when asking for help with the battery percentage, and for the back break light randomly kicking out. It was all fine and well until issues raised and they suddenly completely blank your emails. Truly this is one of the worst experiences I have had with any company, let alone a company charging premium rates for standard items. The bike components are trash, your break discs will start making a lot of noise only a short time after you start using it, forcing you to get the pads replaced and clean the discs. The motor isn’t great, making a ton of noise and vibrations, it can barely hit 15 if you’re slightly going up a hill. To anyone wondering, I am an avid cyclist who has lots of experience cycling electric and non electric bikes, and luckily for me I know how to fix certain problems on the bike. When assembling the bike, if you press the breaks before putting the front wheel on, good luck figuring out how to fix that problem. No warnings to indicate not to do that (although really it is common sense). I really would advise you to AVOID THIS COMPANY. They are way too new and way too pricey for what they have to offer and if you have any issues they will sure make it hell for you to return the bike. I have seen they even try to charge you for ‘damages to the bike’ if you return it in your 14 day return period which by the way they cannot do. Joke of a company, seriously disappointed and I will be telling anyone who asks about the bike to NOT BUY ONE.

This is now posted on the buyers behalf who bought this for her brother as they got the other comments removed to avoid having our true experience posted for other potential buyers to see . I am the buyer so this now can not be removed .

Well... What can I say?...

Friendly supportive staff with great response times. All communications being friendly and of the highest standard.

The bike itself?.. Truly something special, full of high tech innovation and wow factor. Mechanically sound bringing its A game! Aesthetically, its pleasing to look at, VERY pleasing to look at. It turns heads and recieves compliments all the time.

I would happily recommend this bike, so much so, that after obtaining mine I just had to get another for the other half!

I lost a few screws myself and got into contact with their support team. I have used the bike for more than a year and it still going strong. Support got back me with a friendly message :)

The bike is a 10/10 and already have recommended to my friend.

got exactly what i wanted and got extras thrown in free so went above and beyond to make sure i was happy so would definitely use them again great customer service who were very responsive on the email conversations

Had been looking for an e-bike for a while. The second I saw the shiny shiny light show of the WAU against the black paint work I was sold. Used my employers Cycle to Work scheme to obtain the bike. Really helpful staff at WAU. Bike is an absolute pleasure to ride. Commute is a pleasure when I cycle in and I get a lot of looks from motorists and pedestrians. The bike is as good as it looks

Had the wau x plus about a month now and couldn't be happier with it. Use it for getting to work and back which is about 22 mile round trip and it just makes it effortless and knocks around 20 minutes off my journey too. 😁👍🏼

Bought the 40 mile version of the bike for journeys to work to beat the rising costs of fuel and am very happy. I do about 22 miles a day and have to charge it every other day. Its my first e-bike and its an absolute game changer. Would recommend to anyone.

The website is easy to use and there customer service is amazing as I had a issue with my order they corrected it the same day with confirmations sent to my email. Overall a great company

The team respond fairly swiftly to any queries if you use the online chat facility. The bikes in built LED lights are a great feature which makes the bike stand out against the competition. If theirs a negative its the size of the battery compartment.

For a man of few words, I would say I totally fell in love with the look of it. The high-street is full of generic e-bikes that play it boring and way, way too safe. Also, other than the super unique overall design and performance, the main deciding factor was looking at all of the YouTube and Trustpilot reviews that throughout had a strong positive tone. Very few brands currently have consistently great following and reviews to prove it. Well now I am one of them.
Made the right decision all the way!

Highly recommended, their products are fantastically innovative and some of the best bikes around!