Brilliant long range e-bike. Best bike ever. Very pleased with the battery, only charge it once a week. I use it to commute to work. Also their customer service is really nice, helped me with all my questions throughout.

Amazing company, I was unfortunately hit by a car off my bike and the bike unfortunately got damaged, I took it to halfords and local bike shops but they refused to touch it (even the non electrical parts). I then reached out to wau's customer service who immediately offered a solution and got the bike collected from my doorstep and next thing is I've got the bike back all fixed up good as new. So glad I bought this bike from a smaller company rather than coverting one myself as it would've been a nightmare to get repaired especially with my current reduced mobility. Also not to mention the bikes an absolute beast, amazing mileage without having to carry around 2 batteries and definitely turns some heads on the streets!

I use this bike for a lot of task I do food delivery and I also use it for commuting to my other job I would I would recommend this bike to everyone I know

Had mine for around 11 months now and honestly pretty pleased. Mostly been cruising around anywhere between 20-40 miles daily without any hiccups. Needed to make sure the tires were pumped properly to make sure I get maximum acceleration and the things handles well, but other than that solid bit of kit.
Saw some of the comments here and guessing some guys got a couple of the used WAUs from eBay of this world. I was tempted after seeing the lower prices but be WARNED, some might have never been services and are not worth it. Like everything good in life, get it new, take care of it and you will love it!!!!!!

I purchased WAU X Bike (100) and I must say that this is the best investment ever ! I absolutely love it ! :) Great and easy ride and the design is amazing. I also have to add that the customer service was excellent ! I live in Jersey Channel Island so I had to ask lots of questions regarding delivery etc..and never been ignored. Quick answers and very helpful. I think I have the best bike in Jersey. Thank you very much ! :)

Purchased the WAU X plus with the 100 miles range. Arrived promptly. Needed help during the assembly of the bike, Todd from the WAU website chat was able to help. Thanks Todd.

The bike itself is great, I am no stranger when it comes to biking and more importantly ebikes/ e- vehicles. This one has lots of power, it for sure satisfy a speed demon like myself. Would defo recommend!

Fantastic service throughout. I used a cycle to work scheme to get my WAU bike and the team were beyond helpful
Bike itself is fantastic, I finally can ride further and see more of the world

Thanks WAU

It's been a bit of a rollercoaster with Wau. The bike can be absolutely amazing and I'm really happy with it as it does stand out on so many levels but as soon as I feel confident and happy with it something goes wrong. I've only done just over 100 miles but had issues with the throttle and the motor keep failing, had to send it back. The customer service has been hit and miss, sometimes fantastic (particularly before you buy the bike) but then like pulling teeth at times and getting a response or things sorted. I had to sent the bike back once and just went out for a ride yesterday and the assist stopped working again. I spoke with a fellow Wau owner who explained that it will be mud on the sensor. I wasn't on a particularly muddy road but it had rained and there was the usual dirt on tbe road so that's frustrating as with winter coming the road will be wet and dirty and I don't want to have to keep cleaning the sensor, particularly as to clean the part properly you have to take it apart as mud gets in the component too.
It's such a tricky one as if the bike was reliable and worked without loads of things going wrong constantly I would be absolutely raving about Wau as it really is a fantastic product in so many way, they just need to iron out a few things and build the clients confidence in their product and aftercare

ME 2 September 2022 at 13:59

Omg you’re beating around the bush. I’m showing in the video, when the motor keeps cutting out the power drops to help you understand that I can feel that it is continuously and consistently cutting out.

It’s clear you are some sort of scammer. I’ll be cutting the direct debit and seeking legal advice about getting my deposit back.

In the mean time, if you come to your senses and realise I’m not happy with the bike
nor do I intend to keep.

ME 7 Sep 2022, at 11:32

Wau Bikes
4, Edison Village, Highfields Science Park, Nottingham NG7 2RF

7 September 2022

Dear Wau Bikes,

Complaint about faulty goods

I bought Wau electric bike from you on 10/08/2022. I paid £2800.

I now find the goods have the following fault:

After only four days of use the bike was faulty.

Under the Consumer Rights Act 2015 goods you supply must be fit for purpose. As there was a problem with the goods when I bought them, I request that you give me a full refund.

Please respond within 14 days of receiving this letter.

Yours sincerely

Daniel Raeburn

WAU 7 Sep 2022, at 14:21

Thank you for getting back to us,

If you are looking to return we can have this arranged and if there is not a fault found in the motor we would need to take the labour cost of taking the bike apart, collection cost and shipping.

The video you sent we can hear the motor working correctly, could you please confirm what it is you mean by the powers gone?

The power bar as mentioned is not something programmed into this model of the screen so I really do need to know exactly what you mean about the power, do you begin to feel too much resistance when peddling?

As this is a pedal assisted bike, the motor will only kick in when there is excessive work required so I really look forward to your reply.

We are not trying to beat around the bush I assure you, as the bike is used we would need to know the fault if you are wanting to return it but from what we can see there is no visible fault.

Look forward to your reply

ME Sep 07, 2022, at 04:25 PM

Like I said. That’s not how it works. The bike is faulty. Come and get your bike. I want a full refund please.

WAU 8 Sep 2022, at 09:37

Due to the avenue you have decided to take, we now must honour this and evaluate the situation and respond within the 14 days you provided.

Until we receive answers to out questions this makes it extremely difficult to offer you anything as we have not been shown anything that shows a visible fault.

Please allow our legal team time to evaluate this. If this is still the route you are looking to go down, we will be in touch soon.

ME 8 September, at 10:58

There are clear visible faults with bike as shown in video. Every time I feel the motor cut it shows on screen the power dipping. The speed had been unlocked so at 12mph which is far lower than if I didn’t unlock speed where the cut off would be 15.5mph!!! 
There is no reason for motor to cut at such a low speed!! Indicating there is a problem.

Legal team? Don’t make me laugh…it’s in warranty!

WAU 9 Sep 2022, at 16:34

Hi Daniel,

We would really like to help you on this case.

With electric bikes, If there's a problem with the motor or any internal electronics, you will always see an error code on your display, however, there are no error codes and the issue mentioned is speed limitation causes motor cut out, this is programmed in but can be easily adjusted via advance settings.

As your WAU bike has been opened and used, and our technical team are not able to see issues in the video provided, that would leave us with 2 options where we can arranged a collection for inspection, and if there is not a fault found in the motor or the electronics, there will be an element of cost involved in collection, inspection cost charged.

In the unlikely event that the product is faulty, we would then give you an option for repair or refund.

Alternatively, we do have a service station in London (Fix Your Cycle - 5 different branches. They would be able to check your WAU bike and provide a report over to us.

Do let us which option you if you wish to move forward with.

ME 9 Sep 2022, at 22:41

Pay for inspection? I’ve had the bike a few days…
I’m not paying you crooks for anything, come and get your defective bike, end of.

Stop trying to turn this catastrophe in to a sale. I don’t want your bike.

Are you a narcissist? What don’t you get?
I’M NOT HAPPY WITH YOUR PRODUCT!! 
Full refund or I’ll see you in court.

I ordered the bike on 10th August 2022
Bike was delivered on 19th August 2022

Instead of a review I’ve added the email correspondence and the
hoops I’m having to go thru to return a faulty bike of after only 4!!!! days.
Which is still ongoing might I add.

I had to get citizens advice and dividebuy finance involved as he began ignoring me which at 1 point was as long as a week.

ME 26 August 2022 at 03:17
Hi, I’ve been riding my new bike for 4 days now. My commute daily is probably 18miles. On day 4, just now, my ride home, after a long day of work. The motor kept consistently ( easily 40 times) cutting out. I had 67% battery and the most notable moment was when I was doing 19kmh on level 5. The first 3 days I had no issues. This experience has shaken my confidence in the longevity of this bike. I await your reply. Regards Daniel

ME Aug 31, 2022, at 07:59 AM
Hi, I have not heard from you in the advised time. And the number on your website does not work. Could I please have a return address For a refund. Thanks

WAU Aug 31, 2022, at 09:03 AM
Thanks for getting in touch Daniel,
Could you confirm if you've changed your speed cut off?

ME Aug 31, 2022, at 09:08 AM
I don’t even know what that means…the bike worked fine for the first few days

ME Aug 31, 2022, at 09:14 AM
Could I have a return address please.
I have no desire to wasting time debating a faulty item.

WAU Aug 31, 2022, at 12:06 PM
Thanks for getting back to me,
I can assure you this is not a fault, this is a safety feature on the bike as e-bikes are not allowed to exceed above 15 mph so the motor will cut out to keep you at a safe speed.
You can increase the limit so that it does not cut out as often by following these instructions, but I can promise you this is not a fault!
1) Press the On/Off button to switch on the display.
2) To access Setting page, hold both the “+” button and the “-” button for 2s.
3) Use "+" and "-" to navigate menu, "i" button to select.
4) Select Display Settings.
5) To change basic settings, press the “+” or the “-” button to increase or decrease until the desired value is displayed. Press the “i” button to confirm.
Let me know if this helps

ME Aug 31, 2022, at 12:41 PM
11 miles an hour is well under the limit. And I unlocked the speed on LCD

WAU 31 Aug 2022, at 14:06
Thank you for getting back to me,
Please could you lean the bike over on to the kick stand so the rear wheel is not touching the floor and record yourself rotating the pedals?
This will mean we can see if the motor cuts out incorrectly, and I'll be able to get the correct advice from the mechanics!

ME Aug 31, 2022, at 02:10 PM
My friend your not listening and I’m at work. The amount the bike was cutting out 
for no reason is a deal breaker for me. I won’t be trying to troubleshoot.
As far as I’m concerned this is a preview of future issues. I’m just lucky the problems happened early.

WAU 31 Aug 2022, at 17:40
Thank you for getting back to me Daniel,
I'm afraid we'd need to see proof of the bike being faulty in order to take further action as the bike has been used we can't accept this back for a refund unless there is a fault.
If you can get that sent over it really would help me build a case for you.

ME Aug 31, 2022, at 06:34 PM
No! that’s not how it works…I haven’t used the bike since the issue. I don’t want it now.
Even if the bike behaves itself…take it and do your diagnostics.I’m washing my hands
I know you’re a new company, but a tip for you is, customer service is key. I’m not being stuck with a faulty bike you sold me.
ME Aug 31, 2022, at 06:35 PM
There is a fault. I already told you.
Fair warning. I won’t be out 2.8k without a fight.
ME Aug 31, 2022, at 06:41 PM
I’m giving you the opportunity to resolve a customer service issue quietly. I don’t have time to back and forth like this! How many people will want a bike that potentially malfunctions after four days off use?
Not I and I’m quite sure, not any.
ME Aug 31, 2022, at 06:50 PM
It’s under warranty. I’m not happy. If this goes to court it will cost you.
ME Aug 31, 2022, at 07:24 PM
PLEASE NOTE I WENT OUT AND MADE A VIDEO OF FAULTY BIKE IN ACTION
Risked my safety to prove something which is your responsibility. Anyway I’d like return address pronto
ME Sep 01, 2022, at 04:19 PM
You have the evidence of the faulty bike. Why have I not gotten a return address yet??
I need to be done with this headache.

WAU 2 Sep 2022, at 13:17
Thank you for getting back to us,
Without seeing this we can't say what is wrong. The settings is pedal assistance not power and the power bar on the screen is not something that moves anymore as this was re-programmed.
I completely understand why you feel this way and why you are upset about this, we have 3 service stations in London that can take the bike in and give it a full look over and if they find a fault they can repair it or report it to us.
We'd love nothing more than you to be happy with the bike so if there's something we can do to resolve this we'd much prefer that!

I purchased the 40 mile WAU bike as i mainly wanted it for commuting to work ,i was most impressed with the test ride so thought this is the bike for me.
If you think your gonna get 40 miles out of one charge think again ,no way , no dice, can you get 40 miles on one charge, not even if you just use assist level 1 like i did for a couple of days, i wasted my money on the colour odommeter which gives a digital battery percentage read out, after just a few miles the percentage goes right down ,i was told by WAU that this was normal and that i would get a more accurate reading when the battery was nearly flat, what use is that , i was also assured that there was nothing wrong with the battery as the team who assemble the bikes say so , i presume they are humans like myself and humans do make mistakes.
i would have thought they could of at least done a test on the battery and odometer after all i am only a paying customer , but no everything seems to be fine so youll just have to like it or lump it.

First, the bike was delivered with missing parts and badly damaged, I was then told the missing pieces were sold separately, however, I knew better as I had read the website and took screenshots. Then after I managed to get the next bike the instructions to assemble it were terrible causing me to cut my foot open. And to top it off the day after delivery they went on sale. When I asked for the sale price I was coldly refused. Really bad service. Would not recommend!

The only thing that makes me sad about riding this WAU bike is reaching my destination. One day I'll take the long long long way home. Maybe via Helsinki or Gdansk. I'm seriously not rich and buying this bike meant spending almost my entire expendable income for a whole year. So I sort of had high expectations. But I also haven't ridden an e-bike ever before and even bicycles seemed ...silly where I can lose my license for speeding on a motorway in 2nd gear on my motorcycle. So I haven't had much comparison either.
Ended up with a WAU bike and absolutely no buyer's remorse because;
It feels sturdy (except the chain, but since it's a rear hub motor, maybe that's ok). It's terribly smooth with or without the motor's help (with the motor on, it takes a few trips to get used to how and when it helps).
Battery wise...I can't tell an exact number of miles. You'd probably better not need 100 in one go, but there's enough juice to just go and go and go, up and down the hills smooth and easy with a big grin on your face.
Delivery took about a week and putting it together, ready for the road, took some 15 minutes.
P S. big thanks to Klarna too for making the financing possible.

It was a big purchase for me to make. The upfront payment is a big leap, however, both the product, reviews and customer service is what got me over the line. Originaly I changed my mind as it was middle of winterand the weather for riding was poorly and decided to make a refund. I was very surprised how quickand smooth the customer service was in processing the entire refund. Eventualy after doimg a lot more reserch into what makes electric bikes great I ended up coming back to WAU. There was simply nothing like it out there and I knew it was meant to be. Thought to be a little bit cheeky and then asked WAU to give me a thinner seat and make the bike fit me perfectly. I honestly can not say enough positive things about WAU. Always super quick response, solution driven and down to the point. They make you genuinely feel like a part of the family! Super amazing bikes and properly incredible services!!!

I brought the WAU X in Oct2020 during lockdown as a prelude to cycling into work once the lockdown was lifted. The bike has sat in the conservatory for the past year and come this spring I have finally got to use it. Firstly it is a great bike and really helps me with the hills where I live. So why the poor review with only a few hundred miles on the clock the whole central panel which stored the electrical components and the battery store, split into two whilst I was riding on the road. I have been in contact with WAU to try and get it repaired and frankly a month later no closer, I am not even challenging paying for the repairs. So barring poor customer response the quality of the parts is a concern for what was overall a fun bike whilst it worked

5 star costumer service. I’ve reached out to Todd in the customer service and got an immediate reply and solution within 7 minutes. Been a returning customer for the last couple of years since purchasing one of the first WAU bikes and then as time went on got all the accessories to go with it. Absolutely thrilled with both the product and service received from you guys. Just wanted to share that you should always know you are doing an absolutely fantastic job!!
Best customer service I have ever received.

I am a very fair person if I am treated fairly

So I excitedly purchased this bike .It was the biggest purchase I've ever made and firstly it took 9 weeks to be delivered.

I think this set the scene for the Horrors that were to come.

So as soon as I got on the bike the throttle presented with a fault " throttle error 5 ", also the front light didn't work. I took it for a leisurely ride and after around 20-minutes the motor completely cut out and I got a communication error 30.

It rebooted itself after about 20-minutes but I persistently got this communication error 30 fault.

Initially customer services were good and offered to pick it up and take it to Essex and fix the bike. They promised me it would be perfect and delivered it back to me.

I received the bike after a couple of days and now the rear lights ,brake lights and indicators didn't work. I still had the throttle error and in no time at all I got the dreaded communication error 30 yet again.

At this point they then suggested I take the bike to Nottingham to a shop called bikes love you and again I was absolutely promised and guaranteed the bike would be absolutely perfect once it had been in the shop.

Well the guy at the shop was incredibly rude and all he did was replace the controller and said to me he can't promise me anything he will replace the controller and that's all he can do. He spent about 5 minutes on the bike and then said to me it's usable ,but the throttle doesn't work. At this point I told customer services I wanted to return the bike ,so a staff member rang me up and said they wanted to send a mechanic to my house.

A little unorthodox I thought but I agreed and at the last minute I was told there will be no mechanic but one of the founders of wau would be at my address.

So a guy a staff member turned up and he was very friendly ,I cannot fault that and he spent two-and-a-half hours at my property being seemingly very thorough. He seemed genuinely concerned and really wanted the bike to work, as did I.

He left assuring me that the bike was now absolutely fine and I had no reason to disbelieve him. The guy even gave me a bottle of wine, unorthodox, but it was a very nice gesture.

The lights were now working throttle was now working however yet again after around about one hour I got communication error 30 and my motor cut out.

At this point I said enough is enough, i'm coming up to the end of the 30-day period for a refund ,so I regrettably must send the bike back.

This is when the nastiness started. This company will go to hell and back and walk over hot coals in order to avoid giving a refund.

They started quoting me all manner of nonsense.

Firstly, they said don't forget to pack the bicycle properly when you return it because it will be inspected and if there are any damages at all these will be deducted from your refund.

At this point I was corresponding with trading standards and citizens advice and they completely quashed that claim and said they cannot deduct anything.

So they tried a different tactic and said well because the bike is a custom build we can deduct from the refund as we see fit.

Again I ran this by trading standards and citizens advice and again they quashed this as well.

That's when WAU really started playing dirty and said I'm not even subject to consumer law because I had told them at some point that I had bought the bike to do some food delivering ,in addition to personal use.

I didn't tell them this at the time of purchase and we never entered into any sort of business to business contract neither verbally or otherwise. I purchased the bike as a private consumer.

Anyway ,I asked Citizens Advice and trading standards and yep you guessed it.

Quashed

This company loves to claim they have great customer service. Great, until they have to actually cough up.

They are disgusting. They sell a cheap nasty product that's not been tried and tested and then attempt to steal your hard-earned money just so they can put it in their own pocket.

They filter out any negative comments on their Facebook community and even bar people if you say anything bad about the bike.

Shocking company ,shocking product, shocking customer service.

If you buy the bike you might get lucky but that's all it is, pot luck.

I recently arranged a test ride on a WAU bike, the process was very easy and Crystal made the whole experience excellent.

After deciding this was the bike for me, I contacted Crystal who put me in touch with her colleague to finalise the paperwork and get the ball rolling.

I was asked to provide the details of the exact bike i wanted along with any accessories which I did.

I was pleasantly surprised when the invoice came though, listing everything I had asked for and a breakdown of the costs.

When trying to arrange payment of the deposit the total cost jumped by £500 with WAU suggesting I had made a mistake.

So checked the invoice, total cost £2058, minus a £500 deposit should leave £1558 to pay

WAU's calculations £2058 minus £500 deposit still leaves £2000 to pay.

When challenged, I was told it was MY mistake and that invoice was for a different bike.

I checked again but no I had sent all the correct information and the invoice listed everything I had asked for.

Eventually, WAU made an apology and offered a £30 saddle as a gesture of good will, then proceed to charge a new price of £2700. (Another £200 extra)

Be careful when dealing with WAU, if I hadn't questioned the invoice they would have charged me the higher amount without talking to me first. I realise someone had made a mistake but there are better ways of dealing with customers.

Most companies would have honoured the invoice or admitted to the mistake made.

This was Not the experience I was expecting after reading previous reviews.

Shame really because the bike did actually look and ride really good.

Mark.

After a couple of e mails to Todd regarding the purchase of the 100mile WAU X Plus and his knowledge and help, I finally decided to place my order with WAU on 11th July. I added the colour screen, super charger, dual suspension saddle, thumb throttle and bike rack. The delivery time quoted on the web site was 8 to 10 working days and I took delivery of it on Tuesday 19th (The 7th working day).This bike is made really well with quality components and looks so much better in the flesh. The set up of the bike following the on line U Tube video and supplied instruction manual made the setting up of the bike so simple. A nice touch is, all the tools, Allen keys, screwdriver, foot pump etc that are needed to complete the set up of the bike are included in the delivery in a separate box. By the way I recommend you order at least the colour screen and thumb throttle with the bike at the very least. I sat on the fence for almost a year wondering if I should treat my self to this bike, if your a little unsure then all I can say is don’t be, I highly recommend this bike and in essence wish I had now ordered it a lot sooner than I did.

I ordered the WAU x plus bike on 29th of June and received 4th of July 2022. Everything works perfectly. Assembly was rather smooth and easy thanks to the instruction manual that comes with the box as well as tutorial video which can be found on official YouTube channel of WAU. I ordered my bike with additional accessories such as smart colour display, throttle, supercharger and premium saddle. My battery version is 100 mile range therefore I trust it will be able to carry me all the day without any range anxiety. Moreover, the rear red lights going to be particularly important in night time with the amber indicators for direction. Additionally, there is also a front headlight for streets without lamps. This bike looks insane especially in the dark and I can observe that the people made this bike, made it with all the care and attention to detail in the world!
Last but equally important, the customer support manager (Todd) was awesome. I have to confess that while reading some unpleasant reviews about bad delivery experiences due to delivery companies and their careless handling of the parcel, I became somewhat worried about mine as well prior to ordering the bike which I share my thought with the Todd. But he ensured me that this concern of mine is unnecessary as firstly those unfortunate occurrences highly unlikely to happen. Secondly, if you receive your bike and found out after opened the box that there is broken or damaged part only thing to do is send a footage of it to the WAU and they will send replacement for it. I personally had no problem with the delivery service and received the bike in perfect condition. Todd was always active to reply me any kind of enquiries that I asked and so helpful also considered person. So, thank you Todd and all the WAU team for this amazing bike.