Shocking service you can never get through on the phone goes on answer machine or always no matter what time off day so I drive down there not busy and phone not being totally ignored Also every t... Ver más
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Consulta las opiniones de los clientes
Whites Pharmacy, Alahsa, Saudi Arabia. Saleswoman spoke no English, I spoke no Arabic, and she explained in Arabic, the she became Impatient and " ttttt..ed" me!
I was told by the salesman that I could only pay by EBay gift card. Even though the amount due was $345+40 to ship He said I had to pay $400. He ask one question, my first name. He then called... Ver más
La empresa ha respondido
What do I think! I think you ought to employ another delivery service, this is the second time in a row that your driver has told you on a Friday afternoon that we were not in and there was no one... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
White Pharmacy provides online doctor and pharmacy services from its UK base in Surrey. We provide medicines and treatments for chronic pain relief, sexual wellbeing, weight loss, travel and smoking cessation. Our fully qualified, private doctors are all based in EEA and registered with their local medical bodies. Our pharmacists are UK qualified and registered with the UK General Pharmaceutical Council. The products we offer are supplied by UK based companies and meet all the necessary regulatory requirements. We have been awarded the EU MHRA logo proving that we operate legally. If you request a prescription-only medicine your medical information will be reviewed by one of our doctors who will make sure that it is safe and appropriate for you. If approved, a prescription will be provided by them and sent electronically to White Pharmacy to be dispensed by our pharmacy team and dispatched, in most cases, the next day, in a plain, sealed envelope by either DPD or Royal Mail.
Información de contacto
Suite 2, Victoria House, South Street, GU9 7QU, Farnham, Reino Unido
- 01252299044
- admin@whitepharmacy.co.uk
- whitepharmacy.co.uk
1,0
Muy malo
1 mil opiniones
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A fantastic service
A fantastic service. Staff who I've spoke to have been helpful and understanding as well as thorough and professional. Website is clear and concise with useful information regarding a variety of ailments. Overall a perfect online pharmacy.
10 de mayo de 2018
Opinión espontánea
Respuesta de White Pharmacy
Thanks, Becca, from all of the team here for your five star review of White Pharmacy. It doesn't get much better than that!
Excellent service
An efficient and simple process with transparent procedures from the one of placing the order right through to delivery.
Any queries or further information requested is met with an efficient and professional response, usually within 24-48 hours.
10 de febrero de 2018
Opinión espontánea
Respuesta de White Pharmacy
Hi Jonathan,
Glad that you found our service to be of an excellent standard. Thanks from all of us at White Pharmacy for making your views public.
Amazing customer service
Amazing customer service , they go out of their way to help you I would never use anyone else.
9 de febrero de 2018
Opinión espontánea
Respuesta de White Pharmacy
Hi Steve,
We really appreciate your kind comment and thank you for posting it.
All the best from the team at White Pharmacy.
Excellent service
Excellent service, I was treated with decency and respect throughout. Despite the discreet nature of tissue service, all personnel seemed human and oriented to make me feel included throughout the process. I hope this continues in the future.
20 de diciembre de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Matt,
Thanks very much for taking the time to post your excellent review of White Pharmacy. As you pointed out, we are all humans here and we care a great deal about our customers and their well-being. We'll strive to do our best to continue to meet your high expectations.
White Pharmacy is still on form
Now they're no longer being registered with the CQC, White Pharmacy is back supplying all the medication they used to be able to. I've ordered once since then, and the order went as smoothly as in the past. I didn't recognize any of the new staff names, so I'm not sure if any of the old White Pharmacy crew are still there, which would be a shame since they were fantastic, but in terms of buying and receiving medication, White Pharmacy seems to be as efficient, caring and functional as it was before. When I ordered they weren't offering next day delivery temporarily, rather two-day delivery, but they made this very clear, and stuck to the dates promised, and this was just because they'd recently added new medications and had a larger than usual number of orders at once. Still very easy to recommend this company.
10 de diciembre de 2017
Opinión espontánea
White pharmacy had doctors who actually …
White pharmacy had doctors who actually talked to you on the phone and made thorough checks before prescribing Codeine for pain relief. Unlike UK Meds who don't do such and have no care for patients and dole out 200 at a time, no GP would do such a thing. So called CQC should be ashamed.
2 de octubre de 2017
Opinión espontánea
CQC interference
So sorry that White can no longer supply dihydrocodeine due to losing its CQC registration. Do those idiots at CQC realise that they are forcing people to buy OTC products such a co-codomol and nurofen+ which entails people consuming massive amounts of paracetemol and ibuprofen to acquire the equivalent dose of opiate as there is in 1 30mg tab of dihydrocodeine, a ratio of around 6 to 1.
Perhaps this should be pointed out to them.
7 de septiembre de 2017
Opinión espontánea
Brilliant service
Needed meds quick, didn't have time to see GP, knew what I needed so used White Pharmacy, great quick professional service. meds arrived next day after a call from Pharmacist with advice. Would highly recommend. Fuss free. Will use again if needed.
15 de agosto de 2017
Opinión espontánea
Quality service. ..read insidd
I have always found their service second to none. However recent investigations have revealed the CQC have an issue with White Pharmacy . Their investigation is not transparent, and I have complained to the CQC, and to date have not received a reply. The CQC report has no substance.
I would encourage you to make a complaint to the QCQ highlighting the high level of service you receive from White. And request that White be allowed to supply pain medication.
10 de agosto de 2017
Opinión espontánea
I was impressed by the professionalism …
I was impressed by the professionalism of the team. It was my first order on Internet. suffering from a chronical disease, i did spend a lot of time with doctors in my life, visits in my country requires a full afternoon and lasts 10mn.
Sara phoned me and we spoke 20mn, I am not English and she showed an immense patience. it is certain that white pharmacy are very respectful of the legislation but also and before all very human. I ignore if it is everywhere similar in England, if it is the case we have lessons to take. I gave the name of white pharma to people of my entourage and I strongly recommend them. Furthermore, the parcel arrived in 2 days, is 2 days before planned date because taken care by Chronopost in my country. Bravo!
1 de agosto de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Patricia!
Thank you for taking the time to leave such detailed feedback. It's great that you have had such a good experience with us. We completely understand how difficult it can be to make an appointment with your GP at such short notice, and how much a chronic pain condition can affect your daily life.
We care a great deal for our customers and so taking the time to call them and understand their needs is a big part of what we do; we will always offer advice and try and support you in all areas of your health care. Not only this, but we aim to deliver medication as soon as we can, once your order has been approved by the clinical team so there is no delay in you receiving your medication.
Thank you so much for being willing to recommend us to your friends and colleagues. We look forward to hearing from you again.
Sara Fisher - Assistant to Managing Director
A quick and easy order process
A quick and easy order process, including a phone consultation. Once approved, my order arrived swiftly. A genuine online pharmacy (I checked their registration) supplying quality products. I would not hesitate to recommend them to anybody.
31 de julio de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Andrew,
Thank you for giving this feedback. It's great that you've had such good service. We always aim to get your medication to you as quickly as we can, provided that you have given us enough information relating to your condition and phone consultations are part of that. We are indeed registered with the NPA and the MHRA, and we only use trusted suppliers for our medication.
Thank you so much for your recommendations.
Sara Fisher - Assistant to Managing Director
Excellent service .Have used white …
Excellent service .Have used white pharmacy a few times. I'm now trying to re-order with them. Patient care is brilliant and always have a follow up email to check everything is OK. Would definitely recommend.
30 de julio de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi there,
Thank you so much for leaving this review. It's great that you've had such good, consistent service from us. We pride ourselves on the care we take over our customers, and we always seek to go further for you. Thank you for being willing to recommend us.
Sara Fisher - Assistant to Managing Director
Am sorry but at first i thought this …
Am sorry but at first i thought this company was actually amazing and could not fault it the first time i ever put a order in it was sorted within days after this time i started getting messed about on there website it states that orders before 12 will be despatched same day but that wasnt the case now if they cant meet what is stated on there website then it needs to be updated and members informed as they allow you to pay next day delivery but your order is not always sorted the same day even if you made the order at 9 am come 5pm it might not of even been looked at and checked also money is taken out your bank before the order has even been approved, my personal opoinion this company is slowing going down hill and i also lead to believe now they are not allowed to sell a lot of certain medication from now on.
28 de julio de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Chris,
Thank you so much for your feedback. I can only apologise that you have had such a bad experience!
Having looked into your account, I can see that we advised you of your next available order date and encouraged you to place an order a few days early so that there was enough time to process it. Due to the Care Quality Commissions’ most recent stipulations, our doctors needed some extra time to thoroughly document their prescribing decisions. Becuase you placed your order very close to the desired delivery date, and because our doctor had a few questions for you, there was a delay in processing your order while we waited for your response. We noted that there had been such a long delay and because of the inconvenience to you, we upgraded your delivery option free of charge, which I hope was helpful.
In terms of payments, when a customer places an order, their bank sets the funds aside until we settle your payment; the money will show in your 'pending payments'. We then only take the payment from your account after we have dispatched your order.
The majority of our patients who have contacted White Pharmacy since the Care Quality Commission imposed its most recent conditions on our registration have expressed their support and gratitude for the service that we have offered them so far. Until March this year, the CQC had never expressed any clear expectations or requirements of online pharmacies. Since their inspections, we have been working closely with the CQC, and this experience has been a huge learning curve for us and them. In order to implement the changes they have requested while maintaining an outstanding level of customer service has certainly been a challenge!
If you have any more feedback you would like to share then please do get in touch with us on 01252 299 044.
Sara Fisher - Assistant to Managing Director
Excellent service
Excellent service. Trusted official online pharmacy. Great medical team and checks.
22 de julio de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Mr Longstaffe,
Thank you for this review. We always seek to provide excellent and trustworthy service, and we aim to prescribe in the safest possible way. Thanks again!
Sara Fisher - Assistant to Managing Director
Excellent service and staff very helpful
Excellent service and staff very helpful and understanding. Highly recommend even if you just need advice.
17 de julio de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Emma,
It's great that you've received such good service and we appreciate the time you have taken to leave this review. We're glad to provide more than just prescription medication; if you need any advice then we are here for you and are happy to help whenever you need us.
Sara Fisher - Assistant to Managing Director
This company is Excellent with a high …
This company is Excellent with a high standard of Doctors who have your best interest at heart. I would highly recommend them.
14 de julio de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Mrs Devine!
Thank you for taking the time to leave this review. Our doctors all take our patients' safety very seriously, and we will only prescribe if we feel it is safe to do so. Thank you for your continued support and for being willing to recommend us.
Sara Fisher - Assistant to Managing Director
Professional and trustworthy
Professional and trustworthy. Great customer service. I wouldn't go to any other online pharmacy.
13 de julio de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Nicola,
Thank you for your five-star review and for giving feedback on our customer service. We're so grateful for your loyalty and continued support.
Many thanks,
Sara Fisher - Assistant to Managing Director
Trustworthy but rather expensieve
White Pharmacy works very carefully. They do not prescribe medicines without the approval of a doctor. However, prices are very high.
12 de julio de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Sandra,
Thank you for your five-star review! We have a lot of costs to cover, from the processing and remote checking of the order which is done by a doctor, to the in-house checks by the pharmacists and dispensary team. We take our patient's health and safety very seriously, and all requests for medication are checked very carefully.
Sara Fisher - Assistant to Managing Director
Amazing but!
Amazing, the doctors are very understanding and helpful. Next day delivery if order is place on time. Only problem would be the length of time each review takes.
9 de julio de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Kenneth,
Thank you for giving us a five-star review, despite the 'but'! It's great that you have found the service so good, as well as the next day delivery. Thank you for the feedback!
You are right that the reviews do take a long time; the reason for this is because we need a highly accurate history of our patients' medical care and history in order to prescribe safely. Without as much information as possible, our doctors cannot prescribe the medication you request. We must also take into account more regulations from the Care Quality Commission. All of these processes take time in terms of doctors' reviews, pharmacist checks and dispensary checks, along with administrative processes and delivery.
Please do continue to feed back to us - you are very welcome to call us on 01252 299 044 if would like to chat.
Thanks again!
Sara Fisher - Assistant to Managing Director
I have ordered from White Pharmacy for …
I have ordered from White Pharmacy for three years.... unfortunately my GP is not sympathetic to sufferers of M.E. because it is an invisible illness ... but I have to say they have helped me no end..,they regularly message me for me to update them on symptoms & how meds are helping so actually care about how you are doing so I would highly recommend them .
8 de julio de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Tracey,
Thank you for taking the time to leave this review. We understand how hard it can be for sufferers of M.E. to receive consistent high-quality care. We do take this illness seriously and understand how much it can prevent you from living a normal life and from doing the activities that you need (and like) to do on a daily basis.
Taking care of our customers is of the utmost importance; this is why we ask for so many regular updates to ensure that we are prescribing accurately and appropriately. Some days your illness may be easier to manage than others and we take this into account.
Thank you again for such a positive review!
Sara Fisher - Assistant to Managing Director
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