White Pharmacy Opiniones 

1192
TrustScore: 1 sobre 5

1,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Shocking service you can never get through on the phone goes on answer machine or always no matter what time off day so I drive down there not busy and phone not being totally ignored Also every t... Ver más

Valorada con 1 estrellas sobre 5

Whites Pharmacy, Alahsa, Saudi Arabia. Saleswoman spoke no English, I spoke no Arabic, and she explained in Arabic, the she became Impatient and " ttttt..ed" me!

Valorada con 1 estrellas sobre 5

I was told by the salesman that I could only pay by EBay gift card. Even though the amount due was $345+40 to ship He said I had to pay $400. He ask one question, my first name. He then called... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

What do I think! I think you ought to employ another delivery service, this is the second time in a row that your driver has told you on a Friday afternoon that we were not in and there was no one... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Farmacia

Información proporcionada por diversas fuentes externas

White Pharmacy provides online doctor and pharmacy services from its UK base in Surrey. We provide medicines and treatments for chronic pain relief, sexual wellbeing, weight loss, travel and smoking cessation. Our fully qualified, private doctors are all based in EEA and registered with their local medical bodies. Our pharmacists are UK qualified and registered with the UK General Pharmaceutical Council. The products we offer are supplied by UK based companies and meet all the necessary regulatory requirements. We have been awarded the EU MHRA logo proving that we operate legally. If you request a prescription-only medicine your medical information will be reviewed by one of our doctors who will make sure that it is safe and appropriate for you. If approved, a prescription will be provided by them and sent electronically to White Pharmacy to be dispensed by our pharmacy team and dispatched, in most cases, the next day, in a plain, sealed envelope by either DPD or Royal Mail.


Información de contacto

1,0

Muy malo

TrustScore: 1 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,0

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(1192)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

You can't meet a more friendly company

You can't meet a more friendly company! Always there to offer advice.

16 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi Paul

Customer care is so important and we take all our patients' safety very seriously. Our doctors will ensure that they are happy with the information provided and will only prescribe medication when they feel confident doing so. We do review patients' ordering regularly and seek to advise alternative medication or care if necessary and will help to support them through their pain condition.

Charlotte - Pharmacist

Valorada con 5 estrellas sobre 5

Very caring

Very caring , not just one of these sites that sell medication without being sure it is right for customer. To get the curtesy call after your order is placed shows concern for the patient. Very impressed with whole experience
Thank you
Diane

16 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

HI Diane

Thankyou for the glowing review! I am pleased that I was able to help guide you along the path to placing your order. Here at White Pharmacy we place your healthcare needs first and foremost. Please don't hesitate to contact us if you have any further questions. 01252 299044.

Charlotte - Pharmacist

Valorada con 5 estrellas sobre 5

Excellent personal service

Excellent personal service
Definitely a recommended service. Would recommend to anyone. A true godsend

15 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi Michelle

I noticed that you spoke to myself and Janette. Here at White Pharmacy all the team aspire to provide the best possible customer service!


Charlotte- Pharmacist

Valorada con 5 estrellas sobre 5

A totally reliable pharmaceutical service as an alternative or adjunct to your GP.

A trustworthy UK pharmacy that provides an excellent online service. Contactable by phone or email for advice, whether pharmaceutical or medical (and supported by UK doctors). Drugs provided are from accredited suppliers. The website takes a little getting used to, but advice is always available.

14 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi,

So lovely to get 5 star review, thankyou! We endeavour at White Pharmacy to provide the best customer service, through on-going training. Yes, all our Doctors are UK registered and our medication is sourced from reputable wholesalers. We are always contactable here at White pharmacy on 01252 299044.

Charlotte- Pharmacist

Valorada con 5 estrellas sobre 5

Always an excellent service

Always an excellent service, fast and reliable, I would recommend White Pharmacy for its consistent, professional and caring approach.

11 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi Richard,

Thank you for letting us know that you are happy to recommend White Pharmacy to the people around you. It really shows how much you value our service!


Charlotte - Pharmacist

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service! Very helpful, really quick delivery. I would definitely recommend to anyone.

9 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi Kerri,

I am glad that you have received an excellent service from White Pharmacy. You can rely on us to be continue to provide the same level of service at all times!

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

Quick,efficient

Quick,efficient, friendly.
Good to do business with.

9 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi Gary,

Thank you for your glowing praise. I can see that you've spoken to Janette and Charlotte; they are both wonderful to speak to.

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

Great advice and speedy delivery .

8 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi Emma,

I am pleased to hear that you found our advice helpful and that you were impressed with the speed of DPD's delivery. They offer an excellent service!

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

White Pharmacy - Simply Brilliant!

I found White Pharmacy through an Internet search quite a while back. I have since ordered 3 lots of tablets from them to control pain I get from severe headaches. The team at White Pharmacy are brilliant to deal with and I have always felt that I am receiving a very high level of care when ordering from them. I have no complaints whatsoever and will continue to use the service White Pharmacy with 100% confidence.

8 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi Jon,

Thank you for encouraging review. It is lovely to hear that you found our team brilliant to deal with - it looks like you've spoken to Janette, Oliver, Dave and Charlotte during your time with us; and I am glad they have all been helpful. I have every confidence in my staff and I will pass your praise onto them.

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

Excellet service!

Excellent service!

8 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi there,

Thank you for your five-star review!

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

Trusted site met my needs at speed

8 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi Katrina,

Thank you for sharing your experience with White Pharmacy. We pride ourselves on our efficiency - that's why we use DPD! They offer fantastic, next working day delivery to most parts of the UK.

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

fantastic back and forth communication

They do detailed notes of your medical history, ailments + contraindications. When I first called, I was out through to the prescribing doctor, who not only was on site but was aware of my complex and rare disease.
They check in with you when it's been at around halfway through your order used; just to make sure you're not experiencing any side effects and getting the benefit from any recommendations or medication.

They are by far thee best prescriber online and I wouldn't use anyone else.

8 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hello,

Thank you for sharing your experience with us. Our doctors are not usually on site, but we can put you in contact with them if necessary. Otherwise, Charlotte or myself will deal with your enquiries or carry out the pre-treatment consultations.

Making sure that you are OK and that your medication is working for you is an important part of our service. We want to encourage discussion, and if you ever have any questions about your medication or condition, please don't hesitate to contact us on 01252 299044, or send an email to dispensary@whitepharmacy.co.uk.

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

Excellent service

Professional assessment and treatment service, highly recommended

8 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi there,

Thank you for sharing your experience of White Pharmacy. Thank you for recognising our professionalism.

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

Excellent service from this company

Excellent service from this company. Quick, efficient and helpful. Am very happy to recommend White Pharmacy to friends and family.

8 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi Diane,

Thank you for letting us know that you are happy to recommend White Pharmacy to the people around you. It really shows how much you value our service!

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

Perfect!

Perfect reliable and fast seller. Very serious. Thanks

8 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi Frederico,

Thank you for letting everyone know that you can rely on our service and that you can depend on us to take your healthcare needs seriously.

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

They take the time to enquire about the …

They take the time to enquire about the reasons for ordering the medication.Considerate and caring.The delivery was on time as they stated.Would recommend this company.

8 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi Caroline,

Thank you for sharing your experience with White Pharmacy. I am glad that our care and compassion has shone through and that you appreciated the time that we take in getting to know you and making sure that you are receiving the best healthcare service possible.

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

Beyond impressed!

I can't believe the exceptional level of service this company provides at half the price of their competitors.

I had used them about 7 months ago for pain relief following an injury. The pain relief ordered lasted me those 7 months as the pain only flares up intermittently, and I utilised their tips on non-medicine pain management. I noticed over those 7 months that they had had issues with CQC and remember feeling disappointed that their service was going to have to be changed, although I understood as a nurse myself that there are people who will abuse their service and therefore potentially ruin the concept of remote prescribing for everyone else. This is clearly evidenced in some of the reviews for WP and their competitors, complaining that delayed delivery (due to over ordering) would cause them to go into opioid withdrawal. If people took the medicines as prescribed and followed the recommendations from their prescriber and pharmacy, they wouldn't need to be concerned about this!

Anyways... I went to order another batch of this medication and noticed that you now needed a telephone interview first, so I begrudgingly booked one and figured that this would probably take days to complete...therefore being pretty useless as the pain only tends to flare up for 48 hours and I'm a serial procrastinator so unlikely to bother seeking medication until I next needed it. The booking form stated that I could elect for a phone call as soon as possible but that it still wouldn't be until the next morning, which I chose. Yet only a few hours after submitting that I got a call, which I was impressed with!

The pharmacist Charlotte was incredibly warm, professional and I felt able to engage with her thoroughly, I never once felt like I was being interrogated or that she was just ticking boxes. Following this I got an email to say my consultation had been accepted and it included a summary of our conversation which demonstrated to me that she was really listening/ taking on board what was being said. I then purchased the medication requested, and got another email to state it had been approved by the relevant medical professionals. The email again included a summary of my medical history and issues discussed over the phone, as well as advice about the medication tailored specifically to my condition and lifestyle.

I chose to delay dispatch until the weekend so I knew I would be home to receive the parcel. This pharmacy offers both Saturday AND Sunday deliveries which is amazing! The medicine arrived within the hour slot specified by the couriers. When I opened the package I was very impressed that the pharmacy dispensing label again had instructions based on my personal condition, which just demonstrated to me how personal this service really is and how they have managed to turn a negative situation into an even deeper level of patient care. It also included a sheet/brochure on the type of medication I was taking and things I could do to reduce the risk associated with these.

Honestly I could not be any more impressed with this company, and it would be such a shame if they ever had to close.

8 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi there,

Thank you for your glowing review! It is so clear and comprehensive. When I saw it, I immediately emailed it to everybody in the office to make sure that they would see it - and everyone has commented on how encouraging it was to read. David, one of our senior management team, summed up everyone's response perfectly: "That is absolutely brilliant. Well done to everyone, including the IT team, for your part in making this patient feel totally engaged with us. Special thanks to Charlotte for making the patient feel comfortable during her phone call. This type of review is the result of our, “Caring, Striving and Professional” approach.".

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

Quick thorough

Quick thorough - a bit expensive but I work it out on the basis of wait time at surgery - setting aside the hour or more it would take

8 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi George,

Thank you for letting everyone know that we provide a convenient, quick and efficient service. We are pleased to offer a service that you can access from the comfort of your own home, which cuts out the waiting times associated with getting an appointment with your local GP.

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

I found the White Pharmacy to both helpful and professional.

I found the White Pharmacy to be extremely helpful and professional. The range of available medication is strong and I felt that the intelligent questions relating to my condition and personal circumstances helped me make the right choice of what I needed.

6 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi Richard,

Thank you for highlighting our range of medication. We have recently expanded our range to include a wider range of strengths and we are working towards further products. So watch this space!

Sara - Pharmacist

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, and lovely staff when I called about my order, very helpful. Thank you

6 de mayo de 2017
Opinión espontánea
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Respuesta de White Pharmacy

Hi Angela,

Thank you for your five-star review! It's a pleasure to receive such lovely feedback about my staff members.

Sara - Pharmacist

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