Shocking service you can never get through on the phone goes on answer machine or always no matter what time off day so I drive down there not busy and phone not being totally ignored Also every t... Ver más
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Consulta las opiniones de los clientes
Whites Pharmacy, Alahsa, Saudi Arabia. Saleswoman spoke no English, I spoke no Arabic, and she explained in Arabic, the she became Impatient and " ttttt..ed" me!
I was told by the salesman that I could only pay by EBay gift card. Even though the amount due was $345+40 to ship He said I had to pay $400. He ask one question, my first name. He then called... Ver más
La empresa ha respondido
What do I think! I think you ought to employ another delivery service, this is the second time in a row that your driver has told you on a Friday afternoon that we were not in and there was no one... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
White Pharmacy provides online doctor and pharmacy services from its UK base in Surrey. We provide medicines and treatments for chronic pain relief, sexual wellbeing, weight loss, travel and smoking cessation. Our fully qualified, private doctors are all based in EEA and registered with their local medical bodies. Our pharmacists are UK qualified and registered with the UK General Pharmaceutical Council. The products we offer are supplied by UK based companies and meet all the necessary regulatory requirements. We have been awarded the EU MHRA logo proving that we operate legally. If you request a prescription-only medicine your medical information will be reviewed by one of our doctors who will make sure that it is safe and appropriate for you. If approved, a prescription will be provided by them and sent electronically to White Pharmacy to be dispensed by our pharmacy team and dispatched, in most cases, the next day, in a plain, sealed envelope by either DPD or Royal Mail.
Información de contacto
Suite 2, Victoria House, South Street, GU9 7QU, Farnham, Reino Unido
- 01252299044
- admin@whitepharmacy.co.uk
- whitepharmacy.co.uk
1,0
Muy malo
1 mil opiniones
No consta que haya invitado a opinar recientemente
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No ha contestado las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
They like to censor your reviews unless …
They like to censor your reviews unless you give them 5 stars. I am giving them three due to the amount of time and effort you have to got to in order to be prescribed any weak opiod, not only do you have to fill in a very comprehensive and lengthy questionnaire online, they also want to phone you to complete a telephone questionnaire as well. I have been a good customer of theirs but now it is too lengthy and time consuming to deal with them. This is my opinion, and I am entitled to it. No wonder you only have 5 star reviews if you get trustpilot to delete any ones you don't like. In response to your reply, i don't have a trustpilot account of my own so am posting my review under my wife's name. This doesn't change the facts of what i am actually saying in my review. Also no mention of doing a skype call was mentioned in any previous emails.
5 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Good morning,
Thank you for sharing your opinion on TrustPilot. We welcome all reviews, of course we love to get 5 stars but anything less gives us an opportunity to improve which is great too! The reason we removed your last post is not because it was less than 5 stars, it was because the order number you provided was not one we recognised and therefore you were classed as 'an unverified user'. I also note that the email address and name provided, and have also been used for this review, is not on our database. It has taken Ruth considerable time and effort to discover who you actually are so that we can look into your case and give a suitable response. Naturally we will not remove this review as we can see that you have a link to a customer of ours although we could, as you are still technically an unverified user.
As written in length on our website, the CQC website and TrustPilot, after an inspection by the CQC in January we were asked to take steps to improve our identity verification methods. To address this we decided to have telephone call with each patient , from this we can at least establish the gender and condition/treatment knowledge of the patient as well as forming a much better relationship with them. From your records, I note that you said that due to a speech impediment, you could not engage in a phone call so we offered you a Skype call. I realise that if the impediment is severe that this may not have been ideal but it does allow us to confirm your gender. I note that you did not reply to this suggestion.
I note that all correspondence between us has been about establishing an identity, and taking into consideration how difficult it has been just to fathom who you are in order to respond to this review, I believe that introducing telephone consultation has served it's purpose.
If you would like to discuss this further please contact us, although I will insist that you use a name and email address which belongs to an existing patient.
Fantastic service from start to finish …
Fantastic service from start to finish highly recommend.
5 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Kathleen,
It's great to receive such positive feedback. Thank you for letting us know that you would be willing to recommend us!
Sara - Pharmacist
Very nice polite and helpful staff …
Very nice polite and helpful staff always willing to anser any questions you may have.very fast and decreet service would reccomend to any one
3 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Louise,
It's great to know that you've had such a good experience with us. All the White Pharmacy staff go out of their way to help in any way that they can. It's lovely to hear that you would be willing to recommend our service to anyone.
Sara - Pharmacist
Simply the best…
I have always had nothing but the very best of treatment from White Pharmacy. Their assistance and advice is second to none, I am able to converse and consult on a professional level no matter the problem and am looking toward moving more of my business as their range expands.
I would recommend them to anyone. They are 100% professional and reliable.
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Damaris,
Thank you for your supportive review. If there are any particular products that you would like to see White Pharmacy dispense, we would love to hear from you.
Sara - Pharmacist
Respuesta de White Pharmacy
Hi Diane,
It's reassuring to read that you know what to look out for in a reputable online pharmacy. The Care Quality Commission recommend that you not only make sure that the pharmacy is based in the UK, but also that the doctors are based in the UK and registered with the GMC. If you want to find out more about our doctors, you can visit our 'About Us' page: https://www.whitepharmacy.co.uk/about-us/uk-doctors and of course, our medical director, Dr Taylor, also reviews orders as well.
Sara - Pharmacist
White Pharmacy is by far the best …
White Pharmacy is by far the best online Pharmacy you can find.
I have always felt to be in best hands when ordering from White pharmacy.
Their service is top notch and i have always been given appropriate and helpful information.
If you ask me, White Pharmacy belongs on the First Place of all IOP.
Thanks to the whole whitepharmacy team.
You are all doing a great job and your service is much appreciated.
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Justin,
Thank you for recognising that we are one of the leading online healthcare providers. We aim to set the gold-standard! You can rest assured that you are in safe hands when you use White Pharmacy.
Thank you for letting us know just how much you appreciate our service.
Sara - Pharmacist
Review
It took me a while to follow the changes on the website but by corresponding with Whites pharmacy for guidance I eventually was able to place my order. As regards filling out the consultation form I understand that whites pharmacy have to be thorough before despatching an order. Delivery was very prompt. I am a satisfied customer.
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Alice,
It's great to hear that you were able to get in touch with us and that we were able to assist you. Our doctor and pharmacist always check all orders thoroughly, and will also offer advice where they can. We always aim to provide the best healthcare service possible.
Sara - Pharmacist
Happy customer!
Had a small problem with identification issues in the beginning but apart from this everything went smoothly. Nice friendly staff, super fast delivery & genuine product. Thank you White Pharmacy.
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Kelly,
I'm glad to hear that your overall experience with White Pharmacy was smooth. Our identification verification checks are an essential part of our safeguarding measures. It's always a good idea for both new and existing patients to check their emails regularly on the day that they place an order - just in case we send any emails asking for further information. It's also handy if you keep your phone switched on and on your person, so that we can ring you if necessary.
Sara - Pharmacist
Whites pharmacy are a great service
Whites pharmacy are a great service. With the state that the nhs is in today. Total mess with people having to wait periods of up to 3&4 weeks at a time to even get an appointment to see a doctor. Whites pharmacy has bee a god send to me and im sure a lot of other people too. Peter dawson.
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Peter,
It's a shame that you have to wait such a long time to see your GP; we encourage all of our patients to see their GP for face-to-face appointments on a regular basis - but we also recognise that it's not always practical to wait so long. We are pleased to offer a convenient and prompt service. Thank you for letting us know how much it means to you.
Sara - Pharmacist
Professional and excellent service …
Professional and excellent service always.
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Wends,
Thank you for recognising our professionalism and reliability!
Sara - Pharmacist
You can trust this Pharmacy
I find White Pharmacy thoroughly trustworthy and they take care to adhere to Government guidelines when giving out prescriptive medication. I cannot fault them.
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi there,
Thank you for putting your trust in White Pharmacy. You can rely on us to follow all the procedures in place for your health and safety. We are approved by the Care Quality Commission, and you can see that we are operating legally as our MHRA logo is clearly displayed.
Sara - Pharmacist
Happy repeat customer!
A very efficient, consistent and friendly service, the NHS could learn a lot here.
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Paddy,
Thank you for letting everyone know that you can expect the same, excellent, level of service from White Pharmacy at all times.
Sara - Pharmacist
Extremely professional and efficient …
Extremely professional and efficient service with a good over view of advice provided in addition to the medication prescribed.
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Julie,
Providing advice and discussing alternative treatments, or lifestyle changes to help you to manage your condition more effectively is all part of our service. I'm glad that you are feeling the benefits of it.
Sara - Pharmacist
Easy to use
Easy to use, thorough consultation. Expensive, but worth it if you can't see your GP. Let's face it, hardly anyone can these days!!
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Steph,
Thank you for letting everyone know that we offer such a convenient, flexible and efficient service that you can access from the comfort of your own home.
Sara - Pharmacist
Amaing
Amaing !
Smooth, Professional, caring, and extremely good value for money.
Thank you for your service
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Matthew,
Thank you for letting us know how much our service means to you. It encourages all the staff at White Pharmacy to read these reviews.
Sara - Pharmacist
Excellent service in every sense, importantly totally trustworthy.
Excellent service. Honest, trustworthy, thorough and professional from start to finish. The process may take a little longer than some but this is necessary and you end up with the medication you require along with excellent advice and possible future alternatives for the future. The extra time in the process is made up by fast and reliable delivery. My advice would be use White Pharmacy and don't risk scam websites that rip you off.
Thank you for all the help your team has given me.
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Jonathan,
Thank you for recognising our professionalism and reliability. I hope that you will take us up on the advice given to you and that you find that it really benefits you. This one-off step in the ordering process may take a bit of extra time, but I'm glad that you agree that it is a valuable service.
Sara - Pharmacist
Excellent service - definitely 5 stars!
It is the first time I have used this service, and I would recommend White Pharmacy without hesitation. The process was very simple and the lady who telephoned me was very thorough and helpful. It was very reassuring to be treated as an actual person rather than an order number. My order arrived very quickly and I was kept fully informed all the way. Excellent
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Jeanne,
Thank you for letting everyone know that you've had a positive experience with White Pharmacy. I am glad that you found our telephone consultation reassuring; we've found that it's an invaluable opportunity to get to know you and to make sure that we are giving you the best healthcare service possible.
Sara - Pharmacist
Excellent service very helpful staff
Excellent service very helpful staff, delivery always on time.
2 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Debra,
Thank you for letting everyone know that we have wonderfully helpful staff. If you ever have any questions, no matter how small, Janette, Ruth, Suzie, Dave and Ollie are here to help. Just email admin@whitepharmacy.co.uk or ring us on 01252 299044 and we will do our best to answer all of your queries.
Sara - Pharmacist
Outstanding Service
Outstanding Service from beginning to end, people who actually care. First class, the very best online, fast, reliable couldnt fault White Pharmacy.
1 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Clare,
Thank you for recognising the care we take over each individual patient. Our doctors and pharmacists want to give you the tools to manage your condition and ultimately improve your quality of life - that's why we give advice tailored to your situation. We really hope it helps!
Sara - Pharmacist
Couldn't be happier!
Couldn't be happier with White Pharmacy. I needed a little help because I'm inept with my mobile device and the lady on reception was an absolute star. I was kept informed at all stages, parcel sent securely and tracked, and even the delivery driver was lovely! I received my items the day after ordering. Couldn't be happier, will definitely order again, and cannot recommend highly enough! :)
1 de mayo de 2017
Opinión espontánea
Respuesta de White Pharmacy
Hi Shea,
Thank you for your lovely review. I'm really proud of all of my staff members - they do an excellent job, and I'm glad that Janette was able to help you. I will pass on your praise to her.
Sara - Pharmacist
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