We were happy with every step of the process with Drayton Motors Scunthorpe. Particularly the friendly and professional service from Bailey. We were given all the information we needed, had a great te... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Saurav was brilliant! Super helpful and made sure I got the right deal for me, also gave me a courtesy call a couple of weeks later to make sure the car was still running correctly! 10/10 service so f... Ver más
La empresa ha respondido
Highly professional and friendly service from start to finish. Every question answered fully & clearly by Raymon our sales person who was also was good humoured and felt trustworthy. Recommend this de... Ver más
La empresa ha respondido
Awful cheap merchandise. Doesn't look anything like the photos on their website. To get a refund they insist that the item is shipped back to China and expect the customer to pay shipping and customs... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Drayton Motors (formerly Wilson and Co) in Bolton, Scunthorpe and Grimsby are part of a group whith businesses throughout Lincolnshire. The Drayton Motors Group represents Vauxhall, Peugeot, BYD, Kia, Suzuki, Omoda and Jaecoo. Drayton Motors are a family owned group, established in 1998. With ten dealerships offering new, used, service and parts, the group are part of the AM100.
Información de contacto
Hewitts Avenue (Head Office Enquiries), DN36 4SE, Grimsby, Reino Unido
- 01472 290290
- enquiries@draytonmotors.com
- wilsonandco.com
4,5
Excelente
613 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 92% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Never imagined an automatic!
I arrived to the garage wanting a totally different car to the one I left with. Never imagined leaving with an automatic...and I love it! Stacey what a lady...very patient with my indecisive nature although we got there in the end. Ace team in general at Wilson & Co, and could have carried on chatting for ages with the team. Thank you.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for such a brilliant review! I’m delighted to hear you ended up with a car you love — especially an automatic you never imagined you’d choose.
Stacey will be thrilled to read your kind words. Her patience and friendly approach really do make a difference, and it’s great to know the whole team helped make your experience such an enjoyable one.
Enjoy every mile in your new car, and we look forward to welcoming you back — hopefully for another good chat!
Best regards,
Jason Carter
The car is exactly what we required and…
The car is exactly what we required and at the right time as we had our other car stolen.
29 de noviembre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for your review. I’m really pleased to hear the car was exactly what you needed and that we could help at the right time, especially given the circumstances around your previous car.
If there’s anything more we can assist with in the future, please don’t hesitate to get in touch. Wishing you many safe and happy miles in your new vehicle.
Best regards,
Jason Carter
Head of Business
Good dealship
Raymon was excellent very helpful and answered any questions, buying the car and doing the paperwork he made so easy,and the handover of the car made sure it went well.
1 de diciembre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for your kind feedback. I’m delighted to hear that Raymon made the whole process easy for you, from answering your questions and handling the paperwork through to ensuring a smooth handover of your car.
I’ll be sure to pass on your comments to Raymon — he’ll be really pleased to hear them. Enjoy your new car, and thank you for choosing Wilson & Co.
Best regards,
Jason Carter
Head of Business
Stacey and Ben Very Helpful
Made to feel very welcome by Stacey and Ben. Helped us find a new car to replace our Insignia and very pleased with it. Always there to help and answer our questions.
28 de noviembre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for your kind feedback. I’m delighted to hear that Stacey and Ben made you feel so welcome and were able to help you find the right car to replace your Insignia. It’s great to know they were always on hand to answer your questions and support you throughout the process.
Enjoy your new car, and thank you again for choosing Wilson & Co.
Best regards,
Jason Carter
Head of Business
I recently visited Wilson and Co Bolton…
I recently visited Wilson and Co Bolton and purchased a car I had Gamze assist me from start to finish from going to view the car and to purchase the car she was very kind and friendly and was willing to do anything to help, I had a little issue and she was there straight away to help and made sure it was sorted out straight away overall I am very pleased and happy with my experience at this garage thankyou Gamze
25 de noviembre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Hi Stacey,
Thank you for the 5-star rating! We really appreciate your support and are delighted you had a positive experience with us.
Best regards,
Jason Carter
"I would highly recommend speaking to…
"I would highly recommend speaking to Raymon Rushdi at Wilson’s and co if you’re looking to purchase a vehicle. Raymon was very knowledgeable, personable and understanding. Raymon was non-pushy and the whole experience was pressure free. You don’t find sales people like him anymore. "
10 de noviembre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for such a fantastic review. I’m delighted to hear that Raymon made your experience so positive, with his knowledgeable, personable, and pressure-free approach. That’s exactly the standard we aim to deliver, and it’s great to know he made such a strong impression.
I’ll be sure to share your kind words with Raymon — he’ll be thrilled. Thank you again for the recommendation, it truly means a lot to us.
Best regards,
Jason Carter
Great to buy from .
Great to buy from .. I’ve just bought my 7th van in 2years from them
26 de noviembre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for your fantastic loyalty — seven vans in two years is truly appreciated! We’re delighted to hear you enjoy buying from us, and it means a great deal that you continue to choose Wilson & Co.
If there’s ever anything more we can support you with, please don’t hesitate to get in touch.
Best regards,
Jason Carter
Head of Business
Would Highly Recommend
This is the 3rd vehicle that we have bought from Wilson’s Bolton. The disability specialist Ken makes it a very easy process everytime. We picked our latest car up today and we love it. The service aspect is quick and efficient.
25 de noviembre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for your continued loyalty — three vehicles from Wilson & Co Bolton is truly appreciated. I’m delighted to hear that Ken has consistently made the process easy and stress-free for you. His expertise and care as our disability specialist are a real asset to the team.
It’s great to know you love your latest car, and that the service experience has been quick and efficient. We really value your recommendation and look forward to welcoming you again in the future.
Best regards,
Jason Carter
Head of Business
If I could give this company 0
UPDATED 6/12/25. Absolutely diabolical company, no communication between them. We rang up asked to speak to the manager, they said they would pass the message on, over a week later still no phonecall.
I want to start by saying Stacey in sales is lovely but the experience I had in general with Wilson & Co Grimsby not so brilliant. Travelled over 40 miles to purchase this car. Around a week later after collecting the car, we noticed power loss when hitting a certain amount of revs, exhaust excessively smoky, window wiper blade cracked, tyre which had a slow puncture & washer bottle pipe not connected back properly (leaking washer bottle fluid everywhere). Tyre pressure light was on when we collected the car, Stacey had the pressures checked, a few days later, the light is back on, took the car to our local tyre place and they found a slow puncture, so I rang Wilson & Co up, it was a straight away, no to reinbursing me, as they said I could have got the puncture anywhere, the tyre place even said there was clearly an issue with the tyre when we collected the car. Now a month later and the lights are still coming on. Spoke to Ben who then agreed with us and said he would reinburse me, but still now weeks later waiting after I sent my bank details over. Regarding loss of power, yes Wilson & Co took the car back and investigated, found nothing apparently. But still now loss of power and so much smoke out of the exhaust. Cracked window wiper replaced while the car was in. A lady in service was rather rude at one point when I rang up, very abrupt. It's just been a constant battle. A car which we purchased outright with cash and so many things that wrong. Now lost confidence in the car and selling it after a month of buying it.
WILL NEVER DEAL OR BUY A CAR FROM THESE EVER AGAIN!!!
10 de octubre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for taking the time to leave such a detailed review. I’m really sorry to hear about the concerns you’ve experienced since collecting your car — especially after travelling so far to purchase it. Although I’m pleased to hear Stacey looked after you well, it’s clear that the overall experience hasn’t met the standards we set for ourselves, and I completely understand your disappointment.
I apologise for the frustration caused regarding the tyre, the delay with reimbursement, and the issues you’ve described with the wiper, washer system and ongoing power concern. I also want to apologise for the abrupt interaction you had with a member of our service team — that is not how we expect our customers to be spoken to.
I would like to personally review your case so we can resolve the outstanding items promptly and properly, including the reimbursement and a further assessment of the performance concerns you are still experiencing.
Please contact me directly at Jason.Carter@rjtkgroup.com
, and I will ensure this is handled as a priority.
Thank you again for bringing this to my attention — your feedback is genuinely appreciated and will be used to improve our processes and communication.
Kind regards,
Jason Carter
Head of Business
Things do go wrong but Wilson and Co
Things do go wrong but Wilson and Co. did not do the following:
A. Make every effort to absorb the communications, stress, and time needed to get the faulty vehicle back on the road.
As the customer I had to absorb most of this stress.
B. Offer a good will gesture to apologise for the massive stress and inconvenience, for a brand new car needing 2 repairs in its first month.
Your sales staff said I should direct my concerns to the dealer principal and he did not show courtesy to even respond.
Staff at Wilson & Co. were generally always warm and friendly on the phone but often did not call back when they agreed to. I was given commitments which were not kept to, leading to me waiting at home for courtesy vehicle which didn't arrive. I'm grateful I was loaned a courtesy car for part of the time my new car was out of action, but was also left with out of pocket expenses that were only partially reimbursed eventually.
My overall impression is all time and energy at Wilson and Co goes into sales of vehicles. Not supporting customers when their new cars break down.
Please do not offer to contact me as you are fully aware of my concerns and you have refused to respond to them.
20 de junio de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for taking the time to share your experience in such detail. I’m genuinely sorry for the frustration, inconvenience, and stress you’ve described. A brand-new vehicle needing repairs in its first month is disappointing in itself, and the additional issues around communication, callback delays, and missed commitments clearly made the situation far more difficult than it should have been.
While I appreciate you do not wish to be contacted further, I want to acknowledge your concerns openly. The shortfalls you’ve highlighted around customer support, expectations being set but not followed through, and the way your case was handled are not reflective of the standards we aim to deliver — especially when a customer is already dealing with the disruption of an unexpected vehicle fault.
Your comments regarding goodwill, communication, courtesy car arrangements, and your overall impression of how aftersales support was handled will be taken seriously and reviewed internally with the relevant teams. Feedback like yours is essential in helping us improve how we support customers when things go wrong, not just when things go well.
Thank you again for sharing your experience. I’m sorry that we did not meet the level of service you rightly expected.
Kind regards,
Jason Carter
Head of Business
Raymon, Raymon, Raymon!!!
Raymon, who sold me the car, was courteous, professional, informative and made the purchase very easy. The car was delivered to my work, with a really nice chap responsible for that, and the vehicle is superb!
1 de octubre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for such a fantastic review — I can tell Raymon really made an impression! I’m delighted to hear he provided courteous, professional and informative service, and that the whole purchase process felt easy from start to finish.
It’s great to know the delivery experience was just as smooth and that you’re pleased with your new car. I’ll be sure to pass on your kind words to Raymon and the delivery driver — they’ll both be thrilled.
Enjoy your new vehicle, and thank you again for choosing Wilson & Co.
Best regards,
Jason Carter
Head of Business
Helped out with a problem with my new…
Helped out with a problem with my new car, found me a loan car. Then sorted out the problem Asap 👌
2 de noviembre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for the 5-star review! I’m really pleased to hear the team were able to get everything sorted quickly for you and keep you mobile with a loan car in the meantime.
We appreciate your kind feedback and look forward to seeing you again in the future.
Best regards,
Jason Carter
Head of Business
Relaxed experience
Friendly relaxed experience, no pressure. Everything explained throughly.....car buying experience was excellent 👌
19 de octubre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for your lovely review. I’m delighted to hear you had such a relaxed, friendly, and pressure-free experience with us. We always aim to make the car-buying process clear and enjoyable, so it’s great to know everything was explained thoroughly and that you’re happy with your purchase.
Enjoy your new car, and we look forward to welcoming you again in the future!
Best regards,
Jason Carter
Head of Business
My experience at Wilson & Co Scunthorpe
My experience at Wilson & Co Scunthorpe was cracking because the whole stress of exchanging my car was made as stress free as possible. Everything was explained clearly by the excellent sales person, Ryan Jones, and he made sure we are totally happy with our purchase by sorting some things for us which we found after getting the car home.
29 de octubre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for such a great review. I’m really pleased to hear that Ryan made your car exchange smooth and stress-free. Clear communication and aftercare are key to what we do, so it’s fantastic to know he explained everything clearly and ensured you were completely happy with your new car.
I’ll be sure to share your kind words with Ryan — he’ll be delighted to know his efforts made a real difference.
Enjoy your new car, and thank you again for choosing Wilson & Co Scunthorpe.
Best regards,
Jason Carter
Head of Business
Recently bought a car from Wilson and…
Recently bought a car from Wilson and Co Bolton. Recieved great service from Leyla and was extremely patient with me when challenging my options.
Great follow up from Leyla also
Thank you!
17 de octubre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for your lovely feedback. I’m delighted to hear that Leyla provided such great service and showed real patience and care in helping you explore your options. It’s also great to know her follow-up afterwards made a positive impression.
I’ll be sure to pass on your kind words to Leyla — she’ll be thrilled to know her efforts were appreciated. Enjoy your new car, and we look forward to welcoming you again in the future.
Best regards,
Jason Carter
Head of Business
The car is exactly what I wanted
The car is exactly what I wanted. The staff, Ragging in particular were very knowledgeable. Basically buying this car was am easy and pleasant experience
15 de octubre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for your kind review. I’m so pleased to hear that the car was exactly what you were looking for and that Raggi made the whole experience easy and enjoyable.
His knowledge and friendly approach make him a real asset to the team, and I’ll be sure to share your feedback with him. Enjoy your new car, and we hope to see you again in the future.
Best regards,
Jason Carter
Head of Business
I had to laugh, or else I would cry.
My Mokka car was taken in for a service and MOT in August.
I highlighted a problem with a small flap that springs open and closed covering the hole in the fascia where the boot closure catch fits.
The flap had fallen into the gap between the metal bodywork and boot lining fascia.
On collecting the car I was told that it required a part which would be ordered and I would be contacted when it arrived.
Almost three months later I contacted the service department to enquire about the progress.
Mysteriously the order for the part had gone off the radar.
After gee-ing them up with follow up emails and photographs of the problem, I was eventually contacted and told the part had eventually arrived and I booked the car in for the work to be done.
So I took the car in today for an approximate six hour job allocation, at great inconvenience to my planned day.
I received a call about six hours later as promised telling me the car was ready.
I went to collect the car and inspected the work.
NOTHING REGARDING THE EXPECTED WORK HAD BEEN DONE!!
Yes, they had completed the work I was told, the new boot lock was ordered and fitted.
Sadly their incompetence shows up in the inability to identify an issue explained to them in detail initially and followed up with pictures of the offending part.
To say I am disappointed, disgruntled and annoyed in their failure is far from the true feelings I have.
I’m not sure I can trust them to do anything correctly.
I wait now with baited breath to see if they can sort this issue properly in the near future.
23 de octubre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for taking the time to share such detailed feedback. I’m very sorry for the inconvenience and frustration you’ve experienced — it’s clear we fell short on communication and on addressing the exact issue you reported.
I’ve asked our Service Manager, Enzo Ponti, to take personal ownership of your case. Please contact Enzo directly at enzo.ponti@wilsonandco.com
so we can review the part order history, inspect the flap concern you highlighted, and agree the quickest resolution.
Thank you for bringing this to my attention — we appreciate the opportunity to put things right.
Kind regards,
Enzo
Service Manager
The rep went the extra mile and…
The rep went the extra mile and couldn't have been more helpful
10 de octubre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for your kind feedback. I’m really pleased to hear that our representative went the extra mile and provided such helpful service — that’s exactly what we strive to deliver for every customer.
We really appreciate your support and look forward to welcoming you again in the future.
Best regards,
Jason Carter
Head of Business
Great to deal with
Great sales person -Raggi Singh. Great service throughout and kept fully informed at all times.
26 de septiembre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for your great feedback. I’m delighted to hear that Raggi provided you with excellent service and kept you fully informed throughout the process. His communication and attention to detail are a real credit to the team.
I’ll be sure to pass on your kind words to him — he’ll really appreciate it.
Best regards,
Jason Carter
Head of Business
Car purchase
Very good customer service and an excellent sales process.
3 de octubre de 2025
Opinión espontánea
Respuesta de Drayton Motors
Thank you for your kind feedback. I’m really pleased to hear you received great customer service and found the sales process excellent — that’s exactly the experience we aim to deliver.
Enjoy your new car, and we look forward to welcoming you again in the future.
Best regards,
Jason Carter
Head of Business
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.