Windows plus Roofs Opiniones 

2057
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The sales and planning process worked effectively. Was able to organise finance (a year at 0%) with a deposit. Surveyor was efficient and made a few helpful suggestions. Communication from office w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Brilliant sales person came to our home (Chris) super polite, understanding, worked around what we needed both in quality and price, took time to give us best options and ideas. So glad we've booked i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Competent company who did their best to sell their product to us. Unfortunately they were not price competitive. Would recommend a quotation request.

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I haven't had my windows fitted yet but certainly when surveyor(s) came round, were polite & helpful. Had a provisional / approximate date of starting so keeping fingers crossed. I feel that this qu... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Instalador de doble acristalamiento
  2. también en la categoría
  3. Proveedor de ventanas
  4. Proveedor de ventanas de PVC
  5. Proveedor e instalador de terrazas cubiertas
  6. Servicio de instalación de ventanas
  7. Tienda para la reforma del hogar

Escrito por la empresa

Windows Plus Roofs is your trusted supplier of high-quality UPVC windows and doors in the North East of England. Our commitment to excellence extends to helping you upgrade your home's energy efficiency. By replacing your old UPVC windows and doors with our new AAA-rated products, you can significantly improve your energy bills. Our UPVC windows and doors not only enhance your home's aesthetics but also offer exceptional energy efficiency, making them a smart investment for the long term. They help keep your living spaces comfortable year-round while reducing energy consumption, ultimately saving you money. In addition to our energy-efficient products, we are proud to introduce the innovative Thermoroof replacement conservatory roofs, known for their outstanding energy efficiency. These roofs maintain a comfortable conservatory environment, further contributing to energy savings. At Windows Plus Roofs, our dedicated team of professionals is committed to delivering exceptional customer service. We aim to provide a seamless experience from consultation to installation, ensuring your home improvement project is hassle-free. Choose Windows Plus Roofs for superior home improvements in the North East of England, and experience the benefits of high-quality products and enhanced energy efficiency. Your satisfaction remains our top priority.


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4,5

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(2057)

43 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fabulous thrilled with our new…

Absolutely thrilled with our new replacement conservatory with wooden roof, the installers/workman worked through bad weather and completed without delay, fantastic job, thanks guys. We were kept updated from the moment we placed our order right through to the final inspection, very professional and great communication throughout.
Overall very happy with the whole experience and would not hesitate in recommending window plus, would certainly use them again for any future work required.

26 de septiembre de 2024
Opinión espontánea
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Dear Angela, thank you so much for your lovely review about your experience with us, we really do appreciate you taking the time to post it and I'm thrilled to hear that you would recommend us to others, that means a lot.

Valorada con 5 estrellas sobre 5

New front windows

Communication was excellent from Jane in the office. Lee and Craig were both pleasant guys who arrived on time both mornings and did a great job fitting new windows into our bedroom bays. They worked hard and cleared up very well at end of each day leaving no mess for us. We are very happy with our new windows and would definately recommend this company to others.

24 de octubre de 2024
Opinión espontánea
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Dear Hazel, thank you so much for taking the time to provide us feedback about your experience, it means a lot to us and we really appreciate it.

Valorada con 5 estrellas sobre 5

New windows and bay window canopy.

What can I say, from the design to installation the whole process was effortless and went exactly how they said it would. Massive thanks to Billy and his team who installed my windows and also a massive thanks to Tony who installed the new canopy above my bay window. Both were very professional and their work is second to non. I would recommend this company to anyone who is thinking about renewing their windows or roof. On the whole absolutely thrilled with the professional finish the teams have created.

24 de octubre de 2024
Opinión espontánea
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Dear Dave, thank you very much for your lovely review, I’m delighted to hear how pleased you are and obviously it’s greatly appreciated. I’ll be sure to pass on your high praise to all the team involved and no doubt they’ll be over the moon. Thanks again.

Valorada con 5 estrellas sobre 5

What a great jood by the fitters.and…

What a great jood by the fitters.and thanks to all the staff for all their help. Brilliant thanks again.

24 de octubre de 2024
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Dear Phil, thanks a lot for taking the time to post your review about your experience with us, it’s greatly appreciated.

Valorada con 5 estrellas sobre 5

Great doors and windows

We have been very impressed with all aspects of Windows Plus Roofs, from the outset our coordinator Jane who guided us proficiently through the process to the fitters Steve and Keith who did an excellent, efficient and tidy job all round.We wouldn't hesitate to recommend the company for their professionalism and quality of their work.

17 de octubre de 2024
Opinión espontánea
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Dear Noel, thanks very much for your review, we really appreciate the feedback and I'm delighted to hear how pleased you are with Jane, Steve and Keith who I know will be thrilled to read this.

Valorada con 5 estrellas sobre 5

First class.

After chatting with Steve who was easy to talk to and informative but with absolutely no pressure to buy i decided to go with W+R (Pennine).
Im so glad i did. The lads, Lee and Ken turned up as arranged and just got on with doing a first class job of fitting six new windows. Polite and courteous, neat and tidy they worked continuosly until the job was finished - thanks again lads.
The admin staff Kim and Jane were a joy to talk to with
clear communication regarding dates and payment. The whole experience was without stress or worry.
Thank you all from one happy customer.

15 de octubre de 2024
Opinión espontánea
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Dear Peter, thank you very much for your lovely review, it’s greatly appreciated and obviously fantastic to hear. I’ll be sure to let all of the staff mentioned read this and I’m sure they’ll be thrilled.

Valorada con 5 estrellas sobre 5

Job well done.

I can't praise the company or the staff enough for the job that has been carried out, from Jane the co-ordinator in the office keeping me up to date with everything and ringing to make sure I was completely happy, to the two lads that did the job Dave & Dale who turned up on time everyday during the job and worked none stop all the time to complete the work, which was done to a very high standard and also cleaned up each day before they left to go home.

7 de octubre de 2024
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Dear George, thank you very much for your lovely review, we really appreciate the feedback and obviously I’m delighted to hear how happy you. I’ll be sure to let the people involved in your project see this and I’m sure they’ll be thrilled.

Valorada con 5 estrellas sobre 5

Conservatory Warm Roof Installation

From start to finish the workmanship was excellent. Tony and Callum kept us informed every step of the way and would answer all our queries satisfactorily. Deb in the office made constant phone calls to ensure that everything was going to plan and that we were satisfied. Both plasterers and electricians did a fine job with as little mess as possible. We couldn’t have been more satisfied with work and would high recommend this company.

29 de agosto de 2024
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Respuesta de Windows plus Roofs

Dear Alison, thanks so much for taking the time to post your feedback on this platform, we really do appreciate it. I’m sure that Tony, Callum and Deb will be delighted to have been given a mention so thanks for that too.

Valorada con 4 estrellas sobre 5

I'd like to thank Dan and Phil for the…

I'd like to thank Dan and Phil for the kitchen and bathroom window installations they did yesterday. They arrived nice and early and got straight on with the job till it was finished. Very polite throughout and did a lovely job, I'm well pleased with the job and to Jane for her input too thank you 😊 x

17 de octubre de 2024
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Dear Helen, thank you for your feedback about your experience with us, it’s greatly appreciated indeed and I’m sure Dan and Phil will be thrilled to read this.

Valorada con 5 estrellas sobre 5

Delighted…

Sales and office communication before and after installation was excellent. The window fitters were highly skilled, knowledgeable and respectful of my home; leaving both the inside and outside very tidy.

I was first approached by Windows and Roofing but I now understand that Budget windows forms part of the company. Although I am very pleased with my windows, in terms of branding, I would not have been naturally drawn to purchase my windows from Budget windows - believing that I would receive a low cost inferior product. This clearly was not the case however I thought it was worthy of comment

4 de octubre de 2024
Opinión espontánea
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Dear Susan, thank you very much for your feedback, we really do appreciate it. I’m delighted to hear about your experience with Budget Windows, especially as we have proven time and again to deliver a high quality product and service to our customers.

Valorada con 5 estrellas sobre 5

Very professional from start to finish

Very professional from start to finish. Great advise and planning, competitive pricing, all staff polite, friendly and helpful. Daily progress updates and site visits. Very clean and tidy. Would definitely recommend.

18 de octubre de 2024
Opinión espontánea
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Dear Jill, thank you very much for your lovely review, it’s really appreciated and lovely to hear. I’m obviously delighted to hear that you’d recommend us so thanks for that also.

Valorada con 5 estrellas sobre 5

Customer Service impeccable

The company customer service from start to finish was amazing. From the beginning of my new window and door experience, Tony the rep, Craig surveyor, Rob and Gav fitters went above and beyond. My windows were fitted promptly, with care and consideration and I cannot thank the team enough. I was kept informed daily by Alison which was greatly appreciated.

7 de octubre de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Dear Gillian, thank you so much for your lovely review about your experience with us, it’s really appreciated. I’ll be sure to give those mentioned a little pat on the back for delivering a very good service to you so thanks for that, it means a lot.

Valorada con 5 estrellas sobre 5

Excellent. Definitely recommend.

Very professional service. Prompt, pleasant and the work was done to a very high standard. Would definitely recommend.

8 de octubre de 2024
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Dear Tina, thanks very much for your 5 star review, we really do appreciate it and I’m delighted to hear that you’d recommend us.

Valorada con 5 estrellas sobre 5

Enjoyable discussion with Courtney…

Enjoyable discussion with Courtney yesterday evening resulting in us placing an order for all windows and various doors.
He was very professional and knowledgeable, more importantly he didn't put any pressure us at any time.
Compared to others we have dealt with in the past he was worlds apart.

16 de octubre de 2024
Opinión espontánea
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Dear Malcolm, thanks very much for your feedback about Courtney, it’s greatly appreciated and obviously lovely to hear.

Valorada con 5 estrellas sobre 5

I am so pleased with my windows the…

I am so pleased with my windows the quality is very good and the lads who installed them did a cracking job very neat and no mess left

10 de octubre de 2024
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Dear Linda, thank you very much for your review about your experience with us, it’s greatly appreciated and obviously I’m thrilled to hear how pleased you are with the installers.

Valorada con 5 estrellas sobre 5

Great communication!

My house looks fresh and is cosy and bright!

Excellent communication throughout. Installers identified problems and provided solution options immediately. Any issues were actioned and solutions implemented asap or units replaced within 10 days.
Installers were respectful of my property and extremely tidy and polite.
Our case manager, Kim, was always diligent and wonderful to work with.

25 de septiembre de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Dear Alexis, thanks very much for taking the time to post your review, we really do appreciate the feedback. I’m obviously thrilled to hear how happy you are with the finished installation and I’m sure Kim will be over the moon to have been given a mention too, so thanks for that also.

Valorada con 5 estrellas sobre 5

We are delighted with our New Windows

We are delighted with our New Windows. We had all 11 replaced. The installers were chris and callum and did a fantastic job. From start to finish the installation went great. It took a total of 3 days which was fine as they took great care fitting my windows,they cleaned up afterwards also.a couple of handles I said weren't quite straight,they sorted them the same day I mentioned it. I was called a few times by Jane also to see how my installation was going,which was nice. I honestly am over the moon with how good everything went and have already recommended this company and especially the fitters chris and callum to someone else who needs new windows.

9 de octubre de 2024
Opinión espontánea
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Dear Sharon, thank you very much for your lovely review, we really do appreciate it. I’m obviously delighted to hear how pleased you are with the whole job from start to finish and especially with Chris and Callum who will no doubt be thrilled to get such high praise. In addition, Jane in the office who keeps everything coordinated will be buzzing to have been given a mention, so thanks also for that. If we can ever be of assistance to thou in the future you know where we are.

Valorada con 5 estrellas sobre 5

Fionas Review

Absolutely brilliant job on my new windows Dan and Phillip were amazing.. They exceeded my expectations 😀. Made them in keeping with the period property.. highly reccomend them..And jane who i communicate was very approachable and gave me all the information i need...Thank you so much

14 de octubre de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Dear Fiona, thank you very much for your feedback about your experience with us, we really do appreciate it and Dan, Phil and Jane will all be delighted to have been given a mention. Thanks again.

Valorada con 3 estrellas sobre 5

My double glazing was installed last…

My double glazing was installed last year. The bay window leaks when it rains heavily. Had 2 visit from installers to put it right . Still leaking. Am being fobbed of by the office staff promising to get back to me they never do.

10 de octubre de 2024
Opinión espontánea
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Respuesta de Windows plus Roofs

Dear Anita, thank you for your feedback, it’s very important to us. I’m obviously very sorry to hear that you’ve had some issues with your installation and I’d like to help. If you could kindly provide some further information to help us identify you, I’ll ensure that you are contacted by senior management tomorrow to get a satisfactory resolution as quickly as possible. I’m very frustrated to hear that you feel fobbed off, this is absolutely not what we are all about, in fact the complete opposite is true, so I must apologise on behalf of the company, but rest assured I’ll guarantee that you won’t feel like this again. Thanks for highlighting this to us and hopefully we can restore some confidence in the company by how we handle this from here on in.

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