The Wonderful Wig Company Opiniones 

128
•
TrustScore: 4.5 sobre 5

4,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Was very anxious about actually getting awake but wanted to do it prior to losing my Hair through chemotherapy. Took my best friend with me for moral support and an honest opinion. Janet was absolut... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What could have been quite an ordeal turned out to be quite an enjoyable experience. Janet was friendly, very understanding and most importantly, she listened to what I hoped to achieve. Her knowled... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We've ordered a few of these for my mother in law over the past few years. She really likes them, the quality is better than you can find on amazon etc, the care products last a long time and the cust... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic service. A voice to converse with rather than a pre-recorded message. A professional and courteous service all round. A pleasure to deal with this company and I will most certainly use th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de pelucas
  2. también en la categoría
  3. Servicio de trasplante de cabello
  4. Tienda de productos capilares

Escrito por la empresa

We are a Newcastle based company providing fully inclusive services to help you get through your hair loss situation. Whether it’s due to chemotherapy, alopecia, genetics, pattern baldness, gender transition or stress, we will have the solution. We deliver the highest quality wigs and service within the North East of England. Our efforts have been recognised by the NHS. As an NHS approved supplier to Sunderland, Freeman and RVI hospitals, we can now accept payment vouchers and individual funding requests from these Trusts and GP’s. We also, of course, see many private clients.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

128 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,7

Todas las opiniones

(128)

54 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Went with a relative

Went with a relative who lost her hair due to chemo. We found a hairpiece from looking at our photos to just about a match for a wig. Janet styled and changed the parting and cut a little off the back and fringe. We even managed to change the cap as it was too tight for a long period of time. Really worth while experience and a lot of knowledge shared for the care of the wig going forward

1 de agosto de 2025
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thanks so much for sharing this. We’re really pleased you and your relative found a good match and that Janet could make it just right with the styling and cap change. It’s lovely to hear you had such a worthwhile experience and left feeling confident with the wig care too.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, fast delivery, lovely wig. Overall a great experience & will definitely buy from them again.

1 de agosto de 2025
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thanks so much for your kind words! We’re really glad you’re happy with the wig and the service. Great to know everything arrived quickly too. We’ll look forward to helping you again when you’re ready.

Valorada con 5 estrellas sobre 5

Exceptional customer care service and…

Exceptional customer care service and excellent hairdressing abilities. Exceptional empathy and support from all ladies involved. Janet has available around my needs which was greatly appreciated. She has also been very empathetic. Can’t praise the wonderful wig company and the ladies high enough.
Thank you Ladies, Jean Cooper x

17 de julio de 2025
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you so much for your kind words, Jean. We're absolutely delighted to hear that you felt supported and well cared for throughout your experience.

Janet and the rest of the team will be so pleased to know their empathy and flexibility made a difference. Your feedback means a great deal to us all - thank you again for taking the time to share it.

Valorada con 1 estrellas sobre 5

Traveled for miles

Traveled for miles, difficult parking, only to find a nameplate on a wall, rang the bell, to be met by an ignorant bloke, I asked is this the Wonderful Wig Company, only to be a sharp yes have you got an appointment, after explaining nobody mentioned this, he said well ring up book it and we will see you. I told him I'd go to the Sunderland branch, he said that's ours too so you'll need to ring them, then came have you got a voucher, this had nothing to do with the situation, my wife has taken a long time to get the confidence to approach this matter after receiving chemotherapy, and to be met with this inconsiderate, ignorant approach totally threw us, the interest was more on the appointment and voucher than the understanding need the situation warrented, just a horrible arrogant meeting, I'd neever set foot in the place ever, I will be informing our cancer team to never recommend this company again, there are plenty other companies who can meet the needs of anyone in a similar position, we don't need the Wonderful Wig Company. I work in sales and I'd be appalled if any of my team greeted anyone the offhand way we were greeted, and all through the situation he was gazing at my wife in the car while addressing me, complete disregard for my presence, keep your services if this is your attitude before you even know us, my wife has been upset with it, but iv settled her mind again explaining there are other hopefully more understanding and respectful companies out there. Avoid this place at all costs.

15 de julio de 2025
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you for your feedback, and we're very sorry to hear about your experience.

Since opening in 2019, we’ve worked closely with almost every hospital in the North East, and it has always been our policy to see clients by appointment only at all of our sites. We're sorry if this wasn’t made clear in advance.

We ask about vouchers at the outset simply to understand the type of appointment required, as we have different procedures for NHS and private clients. This is always the first step when arranging appointments and is not intended to cause upset, but rather to ensure privacy and a tailored one-to-one service.

That said, we’re very sorry if our approach came across as unprofessional. Supporting clients through such a personal journey is at the heart of what we do, and your feedback will be taken seriously and addressed internally.

Valorada con 5 estrellas sobre 5

The Wonderful Wig Company was great…

The Wonderful Wig Company was great from start to finish. Janet was so professional, kind and caring. The wig for my son was lovely. Can’t recommend enough. My son absolutely loves it and is very pleased with it.

28 de junio de 2025
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you so much for your kind words and thoughtful review. We're so pleased to hear that you had a positive experience with us from start to finish. Janet will be especially touched by your lovely feedback. We're also delighted to hear that your son loves his wig and is so happy with it. Thank you again for recommending us, it truly means the world. The Wonderful Wig Company Team

Valorada con 5 estrellas sobre 5

Consultation was brilliant with Janet…

Consultation was brilliant with Janet in Sunderland
I was rather nervous on my first visit in August 2024, I was put at ease as everything was explained to me, I then purchased a hair topper which is perfect for me and have worn it each time I have gone out socially.
Today I bought a real hair topper and attended again with Janet who was amazing as usual.

7 de junio de 2025
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you so much for your lovely words! We're so glad Janet was able to put you at ease during your first visit. It’s brilliant to hear how much you’ve loved your topper and we’re chuffed you’ve now treated yourself to a real hair one too! Hope you feel amazing every time you wear it

Valorada con 5 estrellas sobre 5

Mam had an appointment today with…

Mam had an appointment today with Janet. As usual she was so professional and very caring, making man feel totally at ease.
Couldn't recommend this company more highly! Mam left a very happy lady.

6 de junio de 2025
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thanks so much for your lovely review! We’re so pleased to hear your mam had a great appointment with Janet — she really is brilliant at what she does. It means a lot to know she left feeling happy. Thanks again for the kind words and recommendation!

Valorada con 5 estrellas sobre 5

Booking an appointment was easy and…

Booking an appointment was easy and communication was excellent.
Jemma was absolutely amazing, made me feel at ease and was so helpful,she listened and heard me when asking about the style of wig I was looking for and couldn't of been more kind and helpful. A great experience and will definitely be using this company from now on,the selection of wigs available was great and the salon itself was very private and comfortable.
Thank so so much

9 de abril de 2025
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you so much for your lovely review! We're so pleased to hear that booking was easy and that you felt supported throughout your visit. Jemma will be absolutely delighted to know she made such a positive impression – she really does go above and beyond to make everyone feel at ease. We're thrilled you found the right style for you and that you felt comfortable in the salon. We can’t wait to welcome you back again soon. Thank you again for choosing us! 💛

Valorada con 1 estrellas sobre 5

Nothing wonderful about it

Nothing wonderful about it

They basically advertised a wig on their site that wasn't even available!

I said I would wait only to be told a week later the wig was discontinued !

But yet have taken my money.

So 2 weeks have past from my ordering the wig until now today getting an email saying the wig I paid for which they are advertising on their site has been discontinued.

They have processed the refund quickly however which I'm grateful for
Though it's just wasted alot of my time.

4 de febrero de 2025
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you for your feedback. We’re truly sorry to hear about your experience and the inconvenience this has caused. While we do our best to keep our website up to date, we have over 1,250 products available, many in 15+ variations, so occasionally discontinuations can happen suddenly, and it can sometimes be difficult to update everything instantly. Unfortunately, this was the case with the wig you ordered. Please accept our sincere apologies once again. The Wonderful Wig Company Team

Valorada con 5 estrellas sobre 5

Lovely company

Highly recommend this company. I don't live in the area so had to rely on telephone/facetime call. The lady I spoke to was really helpful, and customer support was great throughout.

25 de noviembre de 2024
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you so much for your kind words! We're delighted to hear that our team could support you so well, even from a distance. If you ever need anything in the future, we’re always here to help!

Valorada con 5 estrellas sobre 5

What a wonderful experience for people…

What a wonderful experience for people going through cancer and chemotherapy .They also look after people through the nhs too
a really great experience

1 de agosto de 2024
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you so much for your kind words! We're so glad to hear that your experience with us has been positive. Supporting those going through cancer and chemotherapy is at the heart of what we do, and we're also proud to assist NHS patients. If there's anything else we can do to support you, please don’t hesitate to reach out!

Valorada con 5 estrellas sobre 5

Brilliant and caring service

22 de noviembre de 2024
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you so much for your kind words! We're so glad you had a positive experience with us. We always aim to provide caring and helpful service, and it's wonderful to hear that we met your expectations

Valorada con 5 estrellas sobre 5

Had a lovely experience here the girls…

Had a lovely experience here the girls were helpful kins and caring the salon is clean and beautiful .

13 de noviembre de 2024
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you so much for your lovely review! We're so glad to hear you had a positive experience with us. Our team always strives to be helpful and caring, and we’re happy you noticed. We’re also pleased you liked the salon! We look forward to welcoming you again soon

Valorada con 5 estrellas sobre 5

Had a lovely experience here would…

Had a lovely experience here would recommend to anyone wanting a personal service

22 de noviembre de 2024
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you so much for your kind words! We're so pleased to hear you had a lovely experience. It's great to know that you'd recommend us – we always aim to provide a personal and caring service. We hope to see you again soon!

Valorada con 5 estrellas sobre 5

I came to this salon for advice when…

I came to this salon for advice when having treatment
The team were so kind and empathetic
I had a consultation with Nicola who is a consultant trichologist she really does know what she is talking about and has also had cancer so there was a genuine care and empathy that made me feel so incredibly special. The salon was gorgeous and I felt very heard and understood
I would not hesitate to recommend the salon to anyone going through hair loss worries .

1 de agosto de 2024
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you so much for your kind words. We're so glad to hear that your experience with us was a positive one. Nicola and the team always aim to offer support and understanding, especially during such a challenging time. It's wonderful to know you felt heard and cared for. We truly appreciate your recommendation and are grateful you chose us for your consultation

Valorada con 5 estrellas sobre 5

Fantastic Service

"I’m absolutely in love with my Light Mono wig in Sand Multi by Ellen Wille! The wig is incredibly lightweight, breathable, and feels amazing against my scalp. The color is so natural and blends perfectly with my complexion. The customer service at The Wonderful Wig Company was exceptional—they helped me pick the perfect wig for my needs. If you’re looking for a Light Mono wig that’s both stylish and comfortable, this one is perfect!"

6 de noviembre de 2024
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you so much for your glowing review! We're thrilled to hear that you're loving your Light Mono wig in Sand Multi by Ellen Wille, a great pick! It's wonderful to know that the lightweight design and natural colour are a perfect match for you.

We're also delighted that our team could help you find the ideal wig for your needs - that’s exactly the experience we aim to provide. 😊

Valorada con 5 estrellas sobre 5

The Wonderful Wig Company is a true…

The Wonderful Wig Company is a true hair loss specialist. I’ve been dealing with medical-related hair thinning I think from the menopause and my hormones and felt lost in trying to find a solution. The team at The Wonderful Wig Company made the entire process so much easier.

They offered me a wide selection of the best options, but what truly impressed me was their ability to customize the wig based on my needs. I chose a hair integration solution in a soft platinum blonde that feels lightweight and looks incredibly natural. The system is so comfortable, and the quality is unmatched.

What’s more, the staff provided me with expert guidance on how to care for my new hair , and the results have been incredible. I feel more confident and comfortable than I ever thought possible. If you’re looking for a customised hair loss solution and expert advice on hair loss, The Wonderful Wig Company is the best choice.

15 de noviembre de 2024
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you for your lovely review! We’re delighted to hear that your customised hair integration has boosted your confidence and comfort. It’s wonderful to know our team and care advice made a difference. Thanks again, we’re always here to help

Valorada con 5 estrellas sobre 5

A warm friendly experience for anyone…

A warm friendly experience for anyone going through chemotherapy or Alopecia . Was made to feel at ease immediately from the moment I picked up the phone to help my loved one with her concerns I knew I had found people who cared . A locally answered telephone call where the young lady answered all my concerns . Then an appointment with Jemma to decide on best options . I was guided throughout the whole experience with empathy and compassion for a difficult situation. I cannot recommend this company enough

4 de septiembre de 2024
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you for your kind words. We're so pleased to have supported you and your loved one during a difficult time. It's wonderful to hear our team, especially Jemma, made you feel cared for throughout. Your recommendation means so much to us. Wishing you all the best

Valorada con 5 estrellas sobre 5

An amazing experience and service here…

An amazing experience and service here the team really do care . From the moment I picked up the phone my questions were all answered . The best wig shop experience .

2 de octubre de 2024
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with us. Our team is dedicated to providing the best service and care, and it means the world to us that you felt supported from the very first call. Thanks, Alison!

Valorada con 5 estrellas sobre 5

Fantastic service

I ordered a wig which arrived promptly. It is lovely looks and feels very natural. Have ordered a second which will be here soon. Plus they responded to an email I wrote to them. They kept me informed of delivery. I am impressed with this company very much. Highly recommend

6 de noviembre de 2024
Opinión espontánea
Logotipo de The Wonderful Wig Company

Respuesta de The Wonderful Wig Company

Thank you so much for your lovely review! I’m so pleased to hear you’re happy with your wig and the service you received. We always try to keep our customers informed and ensure everything goes smoothly, so it’s great to know you were impressed. I hope you love your second wig just as much when it arrives. Thanks again for your support and recommendation!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más