The Wonderful Wig Company Opiniones 

128
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Was very anxious about actually getting awake but wanted to do it prior to losing my Hair through chemotherapy. Took my best friend with me for moral support and an honest opinion. Janet was absolut... Ver más

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Valorada con 5 estrellas sobre 5

What could have been quite an ordeal turned out to be quite an enjoyable experience. Janet was friendly, very understanding and most importantly, she listened to what I hoped to achieve. Her knowled... Ver más

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Valorada con 5 estrellas sobre 5

We've ordered a few of these for my mother in law over the past few years. She really likes them, the quality is better than you can find on amazon etc, the care products last a long time and the cust... Ver más

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Valorada con 5 estrellas sobre 5

Fantastic service. A voice to converse with rather than a pre-recorded message. A professional and courteous service all round. A pleasure to deal with this company and I will most certainly use th... Ver más

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Información sobre la empresa

  1. Tienda de pelucas
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  3. Servicio de trasplante de cabello
  4. Tienda de productos capilares

Escrito por la empresa

We are a Newcastle based company providing fully inclusive services to help you get through your hair loss situation. Whether it’s due to chemotherapy, alopecia, genetics, pattern baldness, gender transition or stress, we will have the solution. We deliver the highest quality wigs and service within the North East of England. Our efforts have been recognised by the NHS. As an NHS approved supplier to Sunderland, Freeman and RVI hospitals, we can now accept payment vouchers and individual funding requests from these Trusts and GP’s. We also, of course, see many private clients.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

128 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(128)

54 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Lovely service

A lovely service ran by people who genuinely care about you .I was blown away by the help and support offered.

6 de noviembre de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for your kind words! We're really pleased to hear that you felt supported and cared for. It's our absolute pleasure to help, and we’re so glad we could make a difference for you. If you ever need anything else, don't hesitate to reach out! 😊

Valorada con 5 estrellas sobre 5

Excellent hair loss salon

I visited today for a consultation about my hair loss concerns. I have been worried about thinning hair and lack of volume so I came for a consultation for a hair integration system or extensions. The consultation was really thorough and I have left with a plan to protect my natural hair and booked in for some really natural extensions. Super excited to go back, it was a really pleasant experience and the salon is stunning.

26 de octubre de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for your lovely review! We're so pleased to hear that you had a positive experience during your consultation and that you're excited about your plan and upcoming appointment. It was a pleasure to help you, and we can’t wait to see you again. Thank you for choosing us!






Valorada con 5 estrellas sobre 5

A beautiful salon with warm friendly…

A beautiful salon with warm friendly staff .they don't just offer wigs but also integration systems and toppers and extensions .it's luxurious and private .a haven for those with medical hair loss

6 de noviembre de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for your kind review, Carole! We're so pleased to hear that you felt welcomed by our team and enjoyed your experience with us. We truly appreciate your feedback and look forward to welcoming you back soon!

Valorada con 5 estrellas sobre 5

Great customer service

I was actually sent the wrong shade of wig but I’m giving 5 stars because the customer service was faultless. I was offered a full refund or replacement and it was all handled quickly. And I love that they have an actual phone number so you can call them and speak to someone! Quite rare these days!

11 de octubre de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for your kind review! We're really sorry that you received the wrong shade of wig, but we're so glad to hear that our customer service team could assist you promptly and resolve the issue to your satisfaction. We always strive to offer a personal touch, so we're pleased you appreciated being able to speak to someone directly. Thanks again for your understanding and for your 5-star rating! We hope you enjoy your new wig!

Valorada con 5 estrellas sobre 5

Hair topper review.

My hair is very fine to start with but after taking medication my hairline has receded considerably.After researching what was out there to help my situation I came across the Wonderful Wig Company. I made an appointment with Gemma she was very understanding and helped me choose a hair topper.My fitting was with Janet as Gemma was on holiday when my topper arrived and I didn't want to wait as I too was going on holiday. Janet was great she cut my topper to a style that suited me. She was very helpful with all the questions I needed answering. I wouldn't hesitate to recommend them. I will definitely use this company again. Thank you to all that helped. My topper is great my hair gets compliments all the time.

1 de julio de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for sharing your experience! We're delighted to hear that both Gemma and Janet were able to assist you, and that your hair topper is working out so well for you. It’s always our goal to make sure you feel confident and comfortable, and we’re thrilled that you're receiving compliments on your hair!

Valorada con 4 estrellas sobre 5

Wigs vary immensly

I actually ordered a wig to be delivered to a friend in the UK who brought it to me overseas. The ordering and delivery process was the same as any other company. No problems.
The actual wig (Tova by Rene of Paris) was a bit of a disappointment. It had no bounce, was very straight and looked like it had been in the box for months or longer so was misshapen. It's the style I've worn for years so I know it well. My bad for ordering online. I'll go back to a proper shop in future when in the UK

10 de julio de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you for taking the time to share your feedback. We’re happy to hear that your ordering and delivery experience was smooth, but we’re truly sorry that the wig didn’t meet your expectations.


We understand how frustrating it can be when a familiar favourite doesn’t arrive in perfect condition. Sometimes wigs can shift in transit, especially after being boxed for some time. We recommend gently shaking the wig and using a little wig spray to revive the shape, but we also appreciate that seeing and feeling the wig in person is important. Thank you again for your honest review, and we hope to assist you in the future, whether online or in store.

Valorada con 5 estrellas sobre 5

Cancer wigs with real hair

My daughter’s previous experiences with finding a wig were awful then we were recommended the wonderful wig company. I can’t recommend them highly enough they’re empathetic empowering and listen to all your hopes and make them come true. Losing your hair makes you feel you’ve lost your identity but thanks to Nicola, my daughter has found hers again.

13 de agosto de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for your lovely review. We’re absolutely thrilled to hear that your daughter had such a positive experience with us, especially after her previous challenges. It means the world to know that Nicola and the team were able to help her regain her confidence. We’re always here to listen and support, and your kind words are a true reflection of why we do what we do. Wishing your daughter all the very best!

Valorada con 5 estrellas sobre 5

Hair Integration System

My hair loss was the result of a bad car accident 26 years ago. I was left with a large bald patch at the top of my head plus a smaller patch at the side. I was very fortunate that I survived and recovered from other injuries suffered. Due to my thick hair, I learned to cover the patches and no one would have ever known but I did. The impact was huge and really affected my self confidence. I spent many years researching for solutions and then by a random google search, I found the Wonderful Wig Company 2 and a half years ago. Having the hair integration system has completely changed how I feel about myself now and look. The staff are amazing, so friendly and knowledgable and listen to me with any questions I have or concerns. Absolutely brilliant service, could not recommend enough, thank you

13 de septiembre de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for sharing your story, Carol. It’s incredible to hear how far you’ve come since your accident, and we’re so glad to have played a part in helping you feel more confident. Hair loss can have such a personal impact, and we’re delighted that the hair integration system has made a difference for you. Our team always strives to provide the best care and support, so it’s wonderful to hear you’ve felt listened to and looked after. We really appreciate your kind words and recommendation! See you next time, Carol 😊


Valorada con 5 estrellas sobre 5

A good wig makes such a difference to…

A good wig makes such a difference to living with alopecia. Jemma helped me select a great wig and trimmed it, so it was just how I wanted it. Many thanks for your care and attention!

13 de septiembre de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for your kind words! We're really glad to hear that Jemma was able to help you find the perfect wig and get it just right for you. It’s lovely to know that it’s made a difference, and we’re always here to help however we can!

Valorada con 5 estrellas sobre 5

Good quality foam head ,have bought…

Good quality foam head ,have bought different ones but this one is by far better quality, and fast delivery, thank you .

12 de septiembre de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

It means a lot to us that you've noticed the difference. We appreciate your support, Andrea!

Valorada con 1 estrellas sobre 5

Refund process way too slow

I ordered online as it said the piece was in stock. Then they called me to say they actually order from another company in the UK and they didnt have it…The reason I ordered from them was everyone else was offering on back order but they said they had it in stock. I cancelled the order and am still waiting for a refund 7 days later. I wrote today asking where the refund was and had a one liner saying it takes up to 7 days … well let’s see if it’s in my account by midnight!

Will use Simply Wigs my usual next time as they are polite, lovely and refund super quickly!

15 de agosto de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

We're truly sorry for the inconvenience you experienced with your order and for the incorrect stock information on our website. We understand your frustration with the refund process and apologise for the delay. Refunds can take up to 7 days to process due to third-party systems, which is standard across many platforms. We appreciate your feedback and will work to improve our service. Thank you for your understanding

Valorada con 5 estrellas sobre 5

The Wonderful Wig Company …

The Wonderful Wig Company has been amazing. Having lost some of my hair to alopecia I was referred here from the hospital. The whole process from start to finish was really professional and quick. A big ‘Thank - you’ to Janet who has supported and advised me on my journey. She helped me chose the colour and design and I am over the moon. I feel great and have gained my confidence back.
Thanks again!

8 de agosto de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for your kind words. We're truly honoured that you chose the Wonderful Wig Company during such a significant time. It's wonderful to hear that you found the experience professional and efficient. Please don't hesitate to reach out if you need anything further on your journey!

Valorada con 5 estrellas sobre 5

Personal service

Some delay getting product but easy to get through to team on the phone. They were very helpful. Nice to give business to a UK company and i will use again. Wig was exactly as described and well packaged

30 de junio de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you for your kind review! We apologise for the delay you experienced, but we're pleased to hear that our team was able to assist you promptly over the phone. We look forward to serving you again in the future!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, fast delivery and very good quality product. Great advice too. As a cancer patient it was very helpful.

16 de julio de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for your kind words! We’re truly grateful to hear that you had a positive experience with our service. It’s incredibly important to us that our customers feel supported, especially during such a challenging time. Anything else we can do to help please do reach out!

Valorada con 5 estrellas sobre 5

My wig arrived today and its exactly as…

My wig arrived today and its exactly as it is pictured, After sending 2 back from other companies that didn't resemble the goods show. I am delighted with it

24 de julio de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for your lovely review! We're thrilled to hear that you're delighted with your new wig and that it matched the picture perfectly. If you have any questions or need further assistance, don't hesitate to reach out.






Valorada con 5 estrellas sobre 5

Excellent service

I have had excellent service from this company. I was apprehensive about having a wig but Janet found the right one for me straightaway. She has gone above and beyond to help me with any queries I have had. I am delighted with my wig and would definitely relcommend the Wonderful Wig Co.

2 de febrero de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Your recommendation means the world to us! We're thrilled to hear that you had an excellent experience with our team, especially with Janet's assistance. It's wonderful to know that she could help you find the perfect wig and provide the support you needed. Anything you need in the future, do let us know 😊

Valorada con 5 estrellas sobre 5

Lovely quality wig

Lovely wig, quick delivery and fits really well. Would definitely purchase again, recently lost my hair due to chemo and this wig makes me feel like the old ‘me’! (Purchased online)

30 de junio de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for your kind words and heartfelt review. We're thrilled to hear that your wig arrived quickly and fits well. It's wonderful to know that it helps you feel like yourself again during such a challenging time. Anything more we can do to help you know where we are! 😊

Valorada con 5 estrellas sobre 5

Caitlin was lovely

Caitlin was lovely, I was made to feel very comfortable. Caitlin really knew her stuff, she listened and brought several wigs for me to try to enable me to find two that I thought really suited me. Caitlin then sent away for the colours that I liked, they were delivered really quickly and I made an appointment to go back. I chose my wig and Caitlin cut it for me. At all times she was thoughtful and professional.

13 de mayo de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for your wonderful review! We are delighted to hear about your positive experience with Caitlin at the Wonderful Wig Company. Caitlin takes great pride in ensuring every customer feels comfortable and well-cared-for, and your feedback truly highlights her dedication and expertise. Anything more we can do to help you know where we are! 😊

Valorada con 5 estrellas sobre 5

Amazing experience

Absolutely made me feel, comfortable, special, I just enjoyed the whole experience
No pressure to purchase and had a really good laugh too.

6 de marzo de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for your wonderful review! We're thrilled to hear that you felt comfortable and special during your visit. It's our goal to make every experience enjoyable and pressure-free. Anything more we can do to help you know where we are! 😊

Valorada con 5 estrellas sobre 5

Mabel Egan

From my first contact with the wonderful wig company to my appointment they were very professional. Jemma who I had my appointment with was very knowledgeable and caring showed me various types and styles of wigs finally recommending the one I purchased. The wig is so natural that when I wore it family and friends all stated that is the same style and colour as my original hairstyle. I would highly recommend this company to anyone going through issues with hair loss

18 de junio de 2024
Opinión espontánea
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Respuesta de The Wonderful Wig Company

Thank you so much for sharing your positive experience with the Wonderful Wig Company! We are thrilled to hear that you found our service professional from the very first contact through to your appointment.

Jemma will be delighted to know that you appreciated her knowledge and care in helping you find the perfect wig. If you ever need further assistance or have any questions, please don't hesitate to reach out 😊

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