I ordered a water feature and after 10 days it hadn't arrived. I messaged the company and they immediately rang me and sent another one out that arrived the next day. Brilliant customer service. Very... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Bought a mains powered garden water feature. Instructions show cable with plug, no plug attached to cable. Spoke to customer services who told me they can’t supply with plug & to get an electrician!... Ver más
We visited Ullesthorpe world of water today looking for plants for our dipping tank. Total novices here. The helpfulness and knowledge of the staff was brilliant. We didn't get the names but nothing w... Ver más
Needed a filter urgently and water world had just what i needed, and at a good price. Fast delivery helped me get my pond back up and running in a couple of days. Excellent filter by the way.
Información sobre la empresa
Escrito por la empresa
Founded over 30 years ago, World of Water quickly became one of the UK's leading water garden and Aquarium specialist. If you are looking to build a garden pond, water feature or even a koi pond World of Water can help with all the advice on all the equipment you will need including Pond Pumps, Filters, and Pond Liners. Planting a pond? Our stores have a large range of aquatic plants including water lilies, oxygenators, marginal, marsh and deep water plants as well as a large range of native plants from UK nurseries. Once the pond has settled, make a trip to World of Water for your pond fish, from the spring to autumn you find a massive range of pond fish including, hand picked Koi, Orfe, Goldfish, Tench, Shubunkins, Sarasa Comets and more. Most our stores also have a large aquarium department specializing in tropical fish and all the equipment including tanks, filters and the latest lighting. If marine is your thing we also have a few stores who have a dedicated marine section (please check our website for each stores range) Price Promise "We won't be beaten" we will happily beat any advertised price (excluding auction sites)
Información de contacto
Hastings Raod, TN17 4PL, Cranbook, Reino Unido
- Mail Order 01580 243 333
- direct@worldofwater.com
- worldofwater.com
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 16% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Plants arrived on time and in good…
Plants arrived on time and in good condition

Respuesta de World of Water Aquatic Centres

Respuesta de World of Water Aquatic Centres
Aquarium purchase and delivery
Excellent communication and delivery driver was fantastic. Nothing was to much trouble for him. Would use again, that's for sure.

Respuesta de World of Water Aquatic Centres
Great healthy plants with no duck weed!
Plants were received really quickly, well packaged and well labelled. Best of all NO DUCK WEED which has been a problem with every other place I have ordered pond plants from in the past (and indeed in-person nurseries too).
The plants have been in my pond a couple of weeks now and are looking really well, putting up new leaves and flowers. Very pleased. Communication was also good.

Respuesta de World of Water Aquatic Centres
There was a fault with the product
There was a fault with the product. The company quickly supplied me with a return label, had the product collected, and promptly issued a complete refund. Excellent work.

Respuesta de World of Water Aquatic Centres
world of water closed…
Since our local world of water closed last year I have been ordering pond food for my koi on line.
All works extremely well, easy site to order from and delivery always prompt.
Only thing I miss is the outing when visiting the local branch.

Respuesta de World of Water Aquatic Centres
Definitely recommend World of Water Aquatics.
Arrived on time. Exactly the aquarium I was looking for.
Very good communication from World of Water aquatics.
Definitely recommend.

Respuesta de World of Water Aquatic Centres
Had a problem with a Blagdon Solar…
Had a problem with a Blagdon Solar floating fountain pump, it worked brilliantly to start with then it disappeared in the pond so managed to find this with the pond net. When turned the fountain upside down I noticed one of the buoyancy aids had come off. Contacted World of Water who answered my query quickly and I was told if I find the buoyancy aid (that could be hidden behind the pond plants which it was), that it would push back in. After taking a good look at the fountain no way would this push back in as it had come unstuck. I purchased a more expensive solar fountain as it came with a 3 year guarantee that gave you peace of mind. All I would have liked was either the item fixed, a replacement sent or a refund as it's only approx 6 weeks since date of purchased and after all it has a 3 year guarantee, nothing has been forthcoming!

Respuesta de World of Water Aquatic Centres
Discontinued pond pump
Helpful advice,and went out of way to source a discontinued pond pump

Respuesta de World of Water Aquatic Centres
A pleasant buying experience
I chose an Oase filter/pump unit which was competitively priced and arrived on time.
That doesn't make the company great, but it does ensure that I may visit it again.
We used to have a local WOW which we visited regularly but it closed down

Respuesta de World of Water Aquatic Centres
Communicated re delivery which was…
Communicated re delivery which was delivered as arranged. Part fitted and working perfectly.

Respuesta de World of Water Aquatic Centres
Helpful sales assistant from point of…
Helpful sales assistant from point of ordering and delivery. Excellent customer service. Thank you.

Respuesta de World of Water Aquatic Centres
Very helpful
Very helpful.
Communication is great. You can practically get anything aquatic.

Respuesta de World of Water Aquatic Centres

Respuesta de World of Water Aquatic Centres
The customer service at world of water…
The customer service at world of water is fantastic. I inadvertently broke 2 pieces when installing my fish tank. I spoke to Antony at world of water and within a couple of days he had organised replacement parts free of charge. I can't recommend this company enough.

Respuesta de World of Water Aquatic Centres
Live Fish Imported From Israel
Disappointed to be informed by their staff that their Shubunkin {goldfish) stock is imported live from Israel.
Happy camper
Tank turned up on the day I stated and was well packaged in good condition and price competitive so no compliaints. Only thing prob could add to help is they will give you tracking info if you ring them but not automatically, aside from that would use again.

Respuesta de World of Water Aquatic Centres

Respuesta de World of Water Aquatic Centres
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







