I booked a flight from Manchester to Sylhet for £701.40. I got a call the next day requesting £38 more which I refused to pay and requested a refund if they could not honour this price as it was same/... Ver más
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Consulta las opiniones de los clientes
I am a returning customer and I have been very happy with the service I received both times the agents go above and beyond to make sure everything was done properly. Yash was professional and efficien... Ver más
They were responsive. I paid for my ticket but did not receive confirmation from the airline. Later, they told me the prices had increased, which left me with no other option but to pay extra.
I wanted to take a moment to share my feedback and express my appreciation for the support provided by your team member (Ms. Bhavna). Her assistance was truly helpful, and she handled the situa... Ver más
Información sobre la empresa
Escrito por la empresa
World Tour Store strongly believes and follows the concept of “Travel with a Smile”. Our team at World tour Store are passionate travellers themselves, and strive to provide you with the best experience you deserve. We understand the ever-evolving needs of travellers, and ensure every trip is planned to perfection. So, whether you are travelling to see your loved ones, up a business trip, a leisure holiday or an adventurous excursion- just let us know your travel needs, budget and specific desires & we'll plan and organize for you the Most Memorable Holiday! Complementing our decades long industry exposure, we have built strong corporate alliance with over 200 airlines and thousands of renowned hotels globally. This enables World Tour Store to offer you an exclusive deal each time you fly which would rightly fit your budget. Our easy payments schemes are designed to support you further, as we will always make you smile when you travel.
Información de contacto
No 1 George Williams Way, CO1 2JS, Colchester, Reino Unido
- 02039704141
- info@worldtourstore.co.uk
- worldtourstore.co.uk
4,3
Excelente
1 mil opiniones
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Ha contestado el 29% de las opiniones negativas
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Rishi Bhatia Was very helpful
Rishi Bhatia Was very helpful. My ticket wasn’t confirmed initially even after making full payment but was later resolved by Rishi. It’s my first time of using the agent and I’m pleased with the way he handled the situation. Thank you Rishi ❤️
6 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
fraudster/dishonest
I met World Tour Store [02039704141] on the Momondo on April 30, 2026. I bought a ticket with the price listed on their website, but later called to say that the price was different from the final payment. They are using the price to deceive members of the public. I'm using this medium to inform people about this fraudulent embarking and to stop dealing with them, but I'm taking them to court to help them face the legal system.
Dear Sir/Madam,
Thank you for your response.
I must firmly dispute your position. At the time of purchase, I was clearly informed that my ticket would be issued within 24 hours. This did not occur. As such, you have failed to comply with the agreed timeframe, which forms part of the contract.
Under the Consumer Rights Act 2015, services must be carried out with reasonable care and within the time agreed. Your failure to issue the ticket within the stipulated 24 hours constitutes a breach of contract. Furthermore, any misleading or unclear communication regarding service delivery may fall under the Consumer Protection from Unfair Trading Regulations 2008.
I have thoroughly checked all inboxes, including spam and junk folders, and no valid ticket was received within the agreed timeframe. Although the ticket was eventually issued yesterday at approximately 8:40pm, this was significantly outside the agreed timeframe and does not resolve the matter.
This delay has caused considerable inconvenience, distress, and disruption, including the need to seek legal advice.
Please be advised that this matter is now formally under legal review.
To resolve this matter, I require:
Confirmation that the booking has been honoured at the original agreed price and schedule
Appropriate compensation for the delay, inconvenience, and distress caused
Should you wish for me to suspend any further legal action, a reasonable compensation offer must be made promptly.
If this matter is not resolved satisfactorily, I will proceed with escalation, including reporting the matter to Trading Standards and pursuing recovery and damages through legal and financial channels without further notice.
I trust you will treat this matter with the urgency it requires.
Yours faithfully,
Peter Williams
30 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Peter,
Thank you for sharing your feedback. We take concerns like yours very seriously and would like to address the situation.
After checking your booking details we would like to clarify that your booking was successfully issued, and the e-tickets were sent to your registered email address shortly after confirmation. We recommend checking your inbox, as well as your spam or junk folder, in case the email was filtered there.
Regarding the pricing concern, we sincerely apologize for any confusion you experienced. The price differences can sometimes occur due to real-time fare changes from airlines or availability updates during the booking process. However, we want to assure you that transparency and fairness are very important to us, and we do not engage in misleading or deceptive practices.
We regret that your experience did not reflect the level of service we aim to provide. This is certainly not the way we operate. If there is anything further we can do to assist you or clarify the details of your booking, please don’t hesitate to contact us directly—we are here to help.
Great service
I had written a previous review giving 2* for my interaction with couple of staff at WTC regarding either a refund or rescheduling my Delhi manchester flight with gulf air. Communication was a major issue.
This time Soniya Tolani looked into it. She was a pleasure to deal with. Totally professional and a pleasant person. Very calmly she offered couple of options taking into consideration the refund amount. She managed to get our itinerary sorted but also got us extra perk of extra baggage and complimentary lounge access.
Very impressive
2 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
A Travel Agent Par Excellence.
I was so impressed with Sherry who very politely and professionally assisted me in buying an airfare to Sydney, Australia. She researched all the options that would suit me and came up with the best price, dates, timings and airports for my trip. As an 80-year old, I felt so grateful for her efficiency, assistance, guidance and both verbal and written communications.
1 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Dubai flights refund failure
My Dubai flights were cancelled on 02/03, and Emirates agreed to issue full refunds to customers. I am still waiting 2 months later on World Tour to issue me my refund! Despite multiple emails which they don't reply to and calls to them. Very Poor customer service.
1 de marzo de 2026
Opinión espontánea
Respuesta de World Tour Store
Greetings from WORLD TOUR STORE!
We understand how important it is to have clear visibility of all refund transactions. As per our records, the full refund for your booking was successfully processed on 04th May in two separate transactions to the original payment method. It appears there may have been some difficulty locating the second refund; however, both refunds were completed successfully.
We also received confirmation from your end on 19th May that the complete refund amount had been successfully received.
As the booking was made through an agency, the refund first needed to be received back from the airline to our business payment method before being transferred to you.
Our team remains committed to assisting customers throughout the process, and should you need any further clarification, please feel free to contact us at 020 3970 4141.
Wonderful experience
Wonderful experience, my issues were solved efficiently by Himanshu.
30 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Yash and munish were so good
Yash and munish were so good, Yash helped me with the ticket.
27 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Excellent Customer Services/Care
I would like to express my sincere appreciation for Harry at World Tour Store . Travel Agency. Harry & Munish Kumar supported me throughout the entire process and helped me find the best options available for my travel needs.
They are highly professional, diligent, and extremely helpful. His guidance made everything smooth and stress-free.
I will definitely be purchasing all my future travel tickets through Harry & Munish and I will confidently recommend him to my friends and family for travel tickets and holiday packages.
Syed Javed
29 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
the staff was very efficient & helpful…
the staff was very efficient & helpful especially Bhavna & Munish.Thank you
23 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Mayank was helpful and kind
Mayank was helpful and kind. Had made mistake on my booking and he calmed me down, assisted with so much patience, kindness and professionalism. Got a way better flight ✈️ after our chat with great timed layovers. Suksham also very nice, professional
28 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Yes, it was my first experience using this service and I would use it again, and I would recommend a friend to use this service
Everton
This is my first experience using this service, and I was so happy with the service I got from the person who dealt with me, her name is Bhavna she was very helpful and very patient I would definitely use this service again.
28 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Yash & Munish are really helpful & gave…
Yash & Munish are really helpful & gave excellent service!! Really appreciate !!
⭐️⭐️⭐️⭐️⭐️
27 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Excellent Flight Booking Experience with Yash & Munish.
I had a great experience booking my flight through World Tour Store, thanks to the excellent service provided by Yash and Munish. From the very beginning, they were professional, patient, and extremely helpful in guiding me through the entire booking process.
They took the time to understand my travel needs and offered the best flight options at competitive prices. Their communication was clear and prompt, and they made sure everything was handled smoothly without any stress on my end.
What really stood out was their friendly attitude and willingness to go the extra mile to ensure I was satisfied. It’s rare to find such dedicated customer service these days.
I highly recommend World Tour Store, especially Yash and Munish, for anyone looking to book flights with ease and confidence. I will definitely be using their services again in the future!❤️
26 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Clear communication
Mr. Himanshu provided us with very well-discounted tickets and also ensured window seats on both journeys. His communication was excellent, clear, prompt, and very helpful throughout the process. The entire experience was smooth and hassle-free. Highly recommended
26 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Hash was very good customer service I…
Hash was very good customer service I will recommend to others to buy tickets from you
26 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Excellent service by suksham very…
Excellent service by suksham very helpful and professional highly recommended
26 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
I would like to express my sincere…
I would like to express my sincere thanks to Honey Shah who has been a total blessing to me in what has been an extremely stressful time for me in reorganising tickets at speed
My experience with this company and Honey has been excellent……Thank you 🙏
26 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Himanshu was very helpful and advised…
Himanshu was very helpful and advised me well about adding flexible payment to avoid any inconvenience incase flights are cancelled. I thank him for that. All is well
26 de abril de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
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