4 Seasons Outdoor Opiniones 

124
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Pleased with our Horizon Parasol. Queried the colouring of the granite base and received a satisfactory explanation. Then unexpectedly received a further friendly email from the MD explaining... Ver más

Valorada con 1 estrellas sobre 5

Kochten een grote parasol,binnen het 3jaar is er zichtbare schade in het doek. Persoonlijk contact opgenomen met 4SO.Om 'samen' een oplossing te zoeken. Is gebruikersschade? Zo'n prijzige paraso... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Family members purchased wooden furniture. Poor quality, Poor workmanship and non existant warranty. To be told to expect the table to split at the cost of £1500 and this is acceptable is a joke. I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We purchased two sets of 4SO garden furniture 8 years ago. It is still in top condition despite being stored outdoors uncovered for the whole period. One slight weave problem on a table edge resolved... Ver más

Información sobre la empresa

  1. Fábrica de muebles

Escrito por la empresa

Stylish design and robust quality: celebrate being outdoors in every season with 4 Seasons Outdoor garden furniture! High-quality design furniture that allows you to enjoy the sun, but which can easily cope with a shower. 4 Seasons Outdoor offers garden furniture and accessories in wicker, stainless steel, Textilene and teak. With its extensive range, 4 Seasons Outdoor has a set that suits every style and every garden. An innovative A-brand with class!


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

124 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 80% de las opiniones negativas

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3,6

Todas las opiniones

(124)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I find it refreshing that customer…

I find it refreshing that customer service is put at the top of your list and must admit you are one of the most accommodating companies I have come across in a while. We have just purchased another set of your furniture and you have kindly arranged for replacement covers to match the rest of our furniture, as you had to send out the Plain Taupe to replace the settee unit and foot stool last year as it was delivered in a different colour there was no messing about, no ifs or buts just changed, makes a change nowadays that is for sure.
Totally and utterly recommend both your products, which are second to none, and your customer service is brilliant, keep up the good work.

6 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant after sales service

I purchased 8 seater Sussex table and chair garden furniture set in 2017, which we have been extremely pleased with. Contacted 4SO a few days ago as the rubber feet, as one would expect over time, had worn down. Also, the rubber suction pads on the table had turned yellow. Simply asked whether replacement was possible. Very positive result and all items are en route. This is a very genuine company, which is so refreshing in this day and age.

6 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy with the purchase of 4seasons Kingston garden furniture

Very happy with the purchase of Kingston furniture from 4 seasons. Very good quality product and attractive. I bought the set in January but only unpacked the cushions recently and found an error in size of one cushion. The customer service was fantastic and I received a replacement immediately. Would certainly purchase from this company in the future.

2 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Large Rotating Parasol

Bought a very substantial turning parasol from this company last year and it worked brilliantly last summer, unfortunately over the winter it stopped turning so contacted them and got a very prompt response with advice from a technician that solved the problem (WD40 sprayed around the turning mechanism - we live near the sea so salt in the air is a common problem). Very pleased with the product and the service - thanks Natasha!

24 de febrero de 2021
Opinión espontánea
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Respuesta de 4 Seasons Outdoor

Good Day

Many thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Valorada con 5 estrellas sobre 5

Excellent customer service

I contacted 4Seasons about purchasing a replacement sofa cushion cover. The issue wasn't a fault but caused by a mouse taking a shine to the corner of the cover!

Amazing service! Not only did they respond to my email quickly, but they arranged to send me a replacement free of charge as a gesture of goodwill.

Both Natasha and Lisa deserve a personal mention for their friendly and quick responses.

Can't recommend the company enough!

8 de febrero de 2021
Opinión espontánea
Logotipo de 4 Seasons Outdoor

Respuesta de 4 Seasons Outdoor

Good Day

Many thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Valorada con 5 estrellas sobre 5

Exceptional Service

Purchased our furniture 7 years ago, contacted 4 seasons regarding some advice. They arranged for a technician to visit us. He replaced all the caps on all chairs and checked the weave on the table.
Very courteous, professional and friendly. The furniture still looks like new. Service from this company is exceptional.

16 de diciembre de 2020
Opinión espontánea
Logotipo de 4 Seasons Outdoor

Respuesta de 4 Seasons Outdoor

Good Day

Many thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Valorada con 5 estrellas sobre 5

Efficient service

Unfortunately, we found a scratch on the glass of our patio table. When 4Seasons were contacted they responded quickly to resolve the issue and when their first solution to the problem didn’t work, they replaced the glass without delay. Very efficient service.

16 de octubre de 2020
Opinión espontánea
Logotipo de 4 Seasons Outdoor

Respuesta de 4 Seasons Outdoor

Good Day

Many thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Valorada con 5 estrellas sobre 5

4SO Quality and Service

We purchased 2 glass top tables with chairs,cushions, and a Parasol in 2017 and everything has been kept outdoors (apart from cushions stored in a dry place and a cover over the parasol).The quality is superb and we have seen no deterioration. The Parasol cover recently became torn and 4SO Customer Service have promptly replaced it FOC without any quibbles. Excellent quality and service!

17 de agosto de 2020
Opinión espontánea
Logotipo de 4 Seasons Outdoor

Respuesta de 4 Seasons Outdoor

Good Day

Many thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Valorada con 4 estrellas sobre 5

Great product

We have only just purchased this furniture, so it is early days to report upon long term quality control. However, the furniture presents in a very nice way, kit looks good, is extremely comfortable to sit on and the cushions provided are excellant and form to your back as you lean in.
The product looks very nice and so far our family and friends are very envious. I am sure this will last a long time, no other reason but the 10 year warrantee given, that is a true sign of product confidence.

5 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Impressed

Just purchased Sussex Bistro set and am very impressed. Sturdy and comfortable. Emailed the company with a question which was answered immediately. Gives me full confidence in dealing with this company

4 de agosto de 2020
Opinión espontánea
Logotipo de 4 Seasons Outdoor

Respuesta de 4 Seasons Outdoor

Good Day

Many thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Valorada con 5 estrellas sobre 5

4S has transformed our garden

We have gravitated from the standard outdoor table and six chairs, to a 4S suite and parasol. It has transformed the way we live in the summer - to, effectively, a comfortable outdoor lounge. We are in our second year: it easily survived the winter (cushions removed and stowed in a dry area), and now with the addition of a parasol it all just feels so cosy.
Last week I had cause to email 4S because my parasol would not close. A prompt response quickly cured the problem - I had trapped one of the spokes but kept winding. Very impressive customer service.
Beautiful kit - not cheap but the quality of workmanship and durability is second to none and will give us years of outdoor enjoyment.

22 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

integrity at its core!

It's lovely to find an organisation that deals with integrity, and a simple, practical solution to problems.
This kind of organisation ensures a returning clientele. Thank you 4seasons! MW

14 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

We received excellent service from 4Season Outdoor, we purchased a Sussex Bistro Set from a local retailer, but found when we got it home the glass very dull and nothing we could do would make it sparkle, the retailer didn’t have another to change it with so I decided to get in touch with customer services at 4SO and they sent out a replacement glass with no quibble or cost.

13 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

long lasting and good service

We purchased two sets of 4SO garden furniture 8 years ago. It is still in top condition despite being stored outdoors uncovered for the whole period. One slight weave problem on a table edge resolved immediately even though well outside guarantee period. Good product, good service!

11 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product

Have had a garden table and eight chairs for over 5 Years and the set still looks brand new even though it is uncovered the whole year. The suckers that hold the glass top have discoloured. I sent an e-mail and within a day I had a response and they sent me a new set free of charge.
I can not recommend this company more highly for service and quality of product.

30 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

There after care service is second to…

There after care service is second to none. Brought a lot of their garden furniture and had a problem with the collars of the feet. I contacted the customer service team and Natasha sorted out the problem straight away and couldn’t be more helpful. I would recommend their products and service any time.

29 de junio de 2020
Opinión espontánea

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