We were allowed to look around available cars without as sales agent jumping straight on us to allow us to view all options with no pressure. Once we wanted to speak to a sales agent process wa really... Ver más
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Consulta las opiniones de los clientes
We recently bought a car for our daughter from here . The service was friendly and very efficient from start to finish. Thank you to Gary for taking tbe time to answer all our questions and the serv... Ver más
I went into the showroom and met Julie Pilling. She arranged a test drive, the paperwork with DVLA for change of registration and road tax and answered my many questions. I found the whole experienc... Ver más
La empresa ha respondido
Dan Jackson at Acorn Kia has been great throughout the process. Having never previously purchased a car online he has been great managing the process especially with a couple of challenges along the w... Ver más
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Información sobre la empresa
- Concesionario Kia
- también en la categoría
- Concesionario de automóviles usados
- Concesionario de autos
- Concesionario de vehículos de motor
- Servicio de arrendamiento de automóviles
Escrito por la empresa
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Información de contacto
Cannock Road, Chase Terrace, WS7 1JS, Burntwood, Reino Unido
- 01543685656
- customercare@acorn-group.co.uk
- www.acorn-group.co.uk
4,8
Excelente
4 mil opiniones
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It is a shame this business is let down…
It is a shame this business is let down by the huge inefficiency in answering the phone in the Service Department. Two weeks ago I held the line on two seperate occasions for 20 minutes with no one answering. I left 2 voicemails requesting a call back, neither materialised. The following day I rang again, held for 15-20 minutes with no answer.Today I have spent 25 minutes trying to speak to someone in the Service Department, again, with no joy and no follow up to the voicemail message I left requesting a call back.I have just spent another 30 minutes on the line with no answer. Two weeks ago I was prepared to accept this may have been a one off but now question if this is the case. The staff themselves are personable and helpful when I visit the department but this issue clearly needs addressing before people start taking their business elsewhere.
9 de septiembre de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Hi Phil, thank you for sharing your experience with us. I sincerely apologise for the challenges you've faced in reaching our Service Department. We pride ourselves on our excellent customer service, and it's clear we have room for improvement in our response times. Your feedback is invaluable as we work to enhance our reliability and ensure a trustworthy experience for all our customers. I appreciate your patience and understanding, and I assure you that we are committed to providing the quality support you deserve. If you need immediate assistance, please feel free to reach out directly at customercare@acorn-group.co.uk Thank you for your continued support.
Really helpful and genuine
When I called to enquire about a car Julie answered and she was fantastic from start to finish. Helpful, quick to respond but definitely not pushy or pressuring me to by. She was why I bought from St Helens Kia.
8 de septiembre de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Mark, for your fantastic feedback. We're delighted to hear that Julie provided you with such excellent customer service. Our friendly staff is dedicated to ensuring a pressure-free sales environment, and it's wonderful to know you felt supported throughout your car-buying journey. We pride ourselves on our reliability and honesty, and your satisfaction is our top priority. Should you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and happy driving. Have a great day.
Been dealing with Acon Kia Burntwood…
Been dealing with Acon Kia Burntwood for 10yrs and always had great treatment from all staff there sales reception and service department great place to buy your KIA
8 de septiembre de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Ken, for your fantastic review. We are delighted to know that you have consistently enjoyed great treatment from our friendly staff at Acorn Kia Burntwood over the past decade. Our strong commitment to providing excellent customer service in a pressure-free sales environment is what sets us apart. We truly value your trust and are dedicated to supporting you throughout your ownership journey with reliable aftercare. Your satisfaction is our top priority, and we look forward to serving you for many more years to come. If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit to collect your new car. Take care and have a great day.
Good selection of cars
Good selection of cars, Mike was very helpful during our impromptu visit, a pleasant buying experience and I look forward to collecting my new car.
6 de septiembre de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Linda, for your fantastic review. We're delighted to hear that you enjoyed a smooth and pleasant buying experience with the help of our friendly staff member, Mike. Our commitment to providing excellent customer service in a pressure-free environment is at the heart of what we do, and it's wonderful to know you felt supported. We look forward to seeing you collect your new car and are here to assist you throughout your ownership journey. Take care and have a fantastic day.
5 Star Service
Had been looking at a Kia for sometime & knew I wanted the Sportage. From the first time we set foot into the Burntwood show room to even before we the level of professionalism & friendliness was outstanding, The Personalised short videos they send is a nice touch as well.
Ended up going for a test drive in a Sportage GT-Line and fell in love right away. Went back & spoke with the salesman “Milan“ whom answered everything we wanted to know & wasn’t at all pushy like so many other dealerships are.
After spending some time chatting we ended up putting an order in for the new Kia Sportage Storm and doing a part exchange of our current vehicle. All the paperwork is done and is now just a waiting game to have the car delivered.
One very happy customer and would highly recommend Kia Acorn.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you for your fantastic review, Jon. We're delighted to hear about your positive experience at our Burntwood showroom. Our team, especially Milan, is dedicated to providing a pressure-free sales environment and excellent customer service, so it's wonderful to know that this resonated with you. We truly appreciate your trust in us and are excited for you to enjoy your new Kia Sportage Storm. Should you have any questions while you await your delivery, please feel free to reach out. We're here to support you throughout your ownership journey and ensure your satisfaction with our reliable aftercare. Take care and have a great day.
Choosing my car
Member of staff was very helpful i knew which car id come to look at so just needed questions answering which David answered more than he bargained for as I was very talkative and very persistent he made me feel at ease with my purchase and has been on the end of the phone for any queries I had couldn't have asked for a better service I would highly recommend acorn motor group also highly recommend David's help thanks so much love my car
24 de julio de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Debra, for your wonderful feedback. We're thrilled to hear that David provided you with such knowledgeable and friendly service. Our team is dedicated to creating a pressure-free car-buying experience, and it's fantastic to know you felt at ease throughout the process. Your satisfaction is our top priority, and we are always here to support you with any aftercare you may need. Enjoy your new car, and we truly appreciate your recommendation of Acorn Motor Group and David's helpfulness. We look forward to being a reliable partner in your ownership journey. Take care and have a great day.
Very helpful
Very helpful
Straight forward approach
Efficient and knowledgable
2 de septiembre de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Andrew, for your wonderful feedback. We are thrilled to hear that you appreciated our straightforward approach and the helpfulness of our knowledgeable team. Our friendly staff is dedicated to providing excellent customer service in a pressure-free environment, ensuring a smooth and transparent car-buying experience. Your satisfaction is our top priority, and we truly value your trust in us. If you have any further questions or need assistance, please feel free to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
A big thank you to Chris
A big thank you to Chris, he made the buying process of our new car so easy. Very easy to talk to and he listened as to what we were looking for. Very thorough from start to finish and he explained the process along the way. I would highly recommended Chris to anyone looking for a new car.
3 de septiembre de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Paul, for your fantastic feedback. We're delighted to hear that Chris made your car-buying experience so smooth and enjoyable. Our knowledgeable and friendly staff are committed to providing excellent customer service in a pressure-free environment. It's wonderful to know that Chris's thoroughness and clear explanations helped you find exactly what you were looking for. We truly appreciate your recommendation and look forward to supporting you throughout your ownership journey with our strong commitment to aftercare. Should you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
Excellent service
Excellent service throughout. From the first tentative expression of interest in a Kia, through the test drive and collection of our new car yesterday, Richard was helpful, friendly, and supportive. At no point did I feel he was in ‘sales’ mode.
3 de septiembre de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Michael, for your fantastic feedback. We're delighted to hear that Richard provided you with such helpful and friendly service during your car-buying journey. Our commitment to creating a pressure-free environment ensures that you feel valued and supported every step of the way. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you have any further questions, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
Dealt with Milan at Kia Burntwood…
Dealt with Milan at Kia Burntwood Branch who listened to all my wants and needs, the car in question was slightly over my budget but Milan talked me through the whole process and how this could be a possibility. I am now looking at purchasing my dream car. Would recommend this garage and Milan. Friendly and reassuring, what a refreshing change.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Sharon, for your wonderful feedback. We're thrilled to hear that Milan provided you with a friendly and reassuring experience while helping you find your dream car. Our team are dedicated to offering excellent customer service in a pressure-free environment, and it's great to know that Milan's support made a difference for you. We appreciate your recommendation and look forward to assisting you throughout your ownership journey. Enjoy your new car.
Excellent Cars and Service
Richard Dixon and the service team are all very familiar with our requirements in terms of our choice of car and servicing. This car will be the 5th car we have purchased from Richard - 4 of the being fully electric. Very happy with the switch to all electric and Kia have a spectacular range of cars to choose from.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, for your wonderful feedback. We're thrilled to hear that Richard and our service team have consistently met your needs throughout your car-buying journey. It's fantastic to know that you're enjoying the switch to fully electric vehicles and that you appreciate our range of Kia cars. We pride ourselves on providing reliable customer service and a pressure-free environment, ensuring that you feel valued and supported every step of the way. We look forward to assisting you with your next vehicle and continuing to provide you with quality aftercare. Your satisfaction is our top priority. Have a great day.
Dan has made every step of the ordering…
Dan has made every step of the ordering process so easy & smooth running for us. Great communication & made to feel like a valuable customer with regular updates along the way. So glad we chose acorn motors. Would definitely recommend. Thank you!
29 de agosto de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Donna, for your fantastic feedback. We're delighted to hear that Dan provided you with a smooth and enjoyable ordering experience. Our friendly staff are dedicated to ensuring that every customer feels valued and supported, and it's wonderful to know that you received regular updates throughout the process. We truly appreciate your recommendation and are committed to delivering quality service and aftercare. We look forward to assisting you again in the future, as your satisfaction is our top priority. Enjoy your new car.
Attentive staff () who listen
Attentive staff (Jordan) who listened to my requirements and understood exactly what I needed. Open and honest negotiations that resulted in an order placement.
My takeaway is that the dealership obviously need to do business but work to reach a mutually acceptable conclusion. I can see my custom remaining well into the future.
1 de septiembre de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Andy, for your wonderful feedback. We're thrilled to hear that Jordan provided you with attentive and honest service. Our team are dedicated to creating a pressure-free environment where your needs are understood and met. We truly value your trust and are committed to supporting you throughout your ownership journey. We look forward to serving you for many years to come and ensuring your satisfaction with every visit. Enjoy your new car.
Acorn - Macclesfield
I recently part-exchanged my car at Acorn Macclesfield and my experience couldn’t have gone any smoother. The car I fell in love with happened to be at another Acorn dealership and within 24 hours of me showing interest, the car had been delivered to Macclesfield for me.
All in all, the process took 4 days for my new car to be on my driveway (during a Bank Holiday weekend too!)
Now that’s what I call great customer service!
Huge thanks to David at Macclesfield who once again, has provided an outstanding experience for me & my family.
1 de septiembre de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Annie, for your wonderful review. We're thrilled to hear that your experience at Acorn Macclesfield was so smooth and enjoyable. Our team, especially David, are dedicated to providing excellent customer service and ensuring a pressure-free environment. It's fantastic to know that we could deliver your new car so quickly, even during a Bank Holiday weekend. We truly value your trust and are committed to supporting you throughout your ownership journey. If you need anything else, please don't hesitate to reach out. Enjoy your new car.
Overall really positive experience so…
Overall really positive experience so far. No presure, clear information, helpful member of staff.
28 de agosto de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Alison, for your positive feedback. We're delighted to hear that you had a pressure-free experience and found our staff helpful. Our team is dedicated to providing clear information and excellent customer service, ensuring you feel valued and supported throughout your journey with us. Your satisfaction is our priority, and we appreciate your trust in our reliable dealership. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help.
General good practice and care
28 de agosto de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Cynthia for your fantastic feedback. We're delighted to know that our friendly and helpful staff have contributed to a positive experience with Acorn. Our commitment to providing excellent customer service in a pressure-free environment is fundamental to our values. We truly appreciate your trust in us and are dedicated to supporting you throughout your ownership journey with reliable aftercare. If you ever need assistance, please feel free to reach out. Take care and have a wonderful day.
Respuesta de Acorn Motor Group
Thank you for your kind words, Stuart. We are delighted to hear that our friendly staff made your experience enjoyable. Our commitment to providing excellent customer service in a pressure-free environment is at the heart of what we do. We believe that honesty and reliability are essential for a smooth and transparent car-buying experience. Your satisfaction is our top priority, and we are here to support you throughout your ownership journey with our dedicated aftercare. If you ever need assistance, please feel free to reach out to us. Take care and enjoy your new car. Happy driving. Have a great day.
Car Purchase
My enquiry regarding the purchase of a car was dealt with by the reprepresentative efficiently and courtesly. I was taken to the cars for sale and was given a detailed explanation on specification on the different models.
25 de agosto de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Clive, for your wonderful review, We're thrilled to hear that our representative provided you with efficient and courteous service. Our friendly staff are dedicated to ensuring a smooth and transparent car-buying experience, and it's great to know that you found the detailed explanations helpful. We pride ourselves on our commitment to quality and customer satisfaction, and your feedback truly motivates us to keep going above and beyond. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your journey with your new car.
Safety recall for vehicle
Safety recall for vehicle, easy to arrange a convenient time for the appointment, staff were really polite and professional, investigation completed (turns out my car didn't need it), and car cleaned and vacuumed all by the time they said it would be.
17 de agosto de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Ben, for your fantastic feedback. We're thrilled to hear that our friendly staff made arranging your appointment a breeze and that you found them polite and professional. It's wonderful to know that the investigation was thorough, even though your car didn't require it, and that it was returned to you clean and on time. We take pride in our commitment to quality and customer satisfaction, ensuring a reliable and stress-free experience for all our valued customers. If you need any further assistance, please don't hesitate to reach out. Take care and have a great day.
I went in to enquire about a new Kia.
I went in to enquire about a new Kia but the one I went in about was sold, so I was disappointed as I have always wanted a blue one. Anyway my son & I sat down with Richard Dixon at the Crewe showroom and he was so helpful & friendly I told him I was disappointed that the car I went for was sold & he found me another one which was a bit more expensive. He gave us the keys to go & sit in it, as soon as I got in I loved it, I said to my son I felt like crying as it was so nice. I can't wait for Thursday now to go & pick it up, I'm like a kid at Christmas 🤣
Richard Dixon was so helpful with the purchase, we felt we'd made a new friend by the time we left, so thank you so much Richard & hope you're camping trip turns out ok 👍
20 de agosto de 2026
Opinión espontánea
Respuesta de Acorn Motor Group
Thank you, Jane, for your fantastic review. We're delighted to hear that Richard was able to assist you in finding a car you truly love, even after the initial disappointment. Our team prides itself on providing excellent customer service in a pressure-free environment, and it's wonderful to know you felt supported throughout your experience. We look forward to seeing you on Thursday to pick up your new Car. If you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and have a great day.
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