Un scandal, Je passe commande de trois articles. J'en reçois qu'un seul, deux mois plus tard je ne suis toujours pas remboursé malgré mes appels payant à leur service ainsi que mes emails rester tou... Ver más
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Consulta las opiniones de los clientes
« Le service client d’Afibel est d’une efficacité redoutable… pour encaisser les paiements. Pour le reste, c’est le néant. Commande passée le 26 mai, débitée le 3 juin, et depuis : aucune nouvelle, au... Ver más
Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... Ver más
La empresa ha respondido
Je ne comprends pas les avis négatifs.jai commandé vendredi, aujourd'hui mardi ma commande est arrivée.les articles sont de très bonne qualité avec des réductions de fou !certe il n'y a pas de suivi m... Ver más
Información sobre la empresa
Escrito por la empresa
Afibel online catalogue : ladies clothing, menswear, undergarments, shoes, a world of fashion that's comfortable, elegant and trendy (senior, plus sizes). Afibel also has a line for the home, health and well-being, accessories...
Información de contacto
Bowling Green Mills, BD97 1AD, Bingley, Reino Unido
- 0 871 200 22 31
- service@afibel.co.uk
- www.afibel.com/uk
3,5
Medio
6 mil opiniones
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Quality and fit usually excellent
Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two.
.Every usually knock and within a few seconds dump parcels on my doorstep. This is the only criticism I have. I also usually only buy when offered a good discount
12 de abril de 2025
Respuesta de AFIBEL
Dear Mrs Gunthorpe
Thank you for taking the time to leave us this 5 star review and feedback.
I'm pleased to hear you're happy with your order. We do actively encourage the couriers to knock and wait so please accept my apologies if this hasn't been the case.
Kind Regards
Simon
Afibel Customer Service
Long time waiting
Delivery time too long with no intermediate communication. Evri waiting for parcel for ever. Product ok.
19 de abril de 2025
Respuesta de AFIBEL
Dear Maria
Thank you for taking the time to leave us this 4 star review.
I'm sorry to hear your delivery took too long to arrive. We do aim to deliver all orders with 7 to 10 working days as they are dispatched directly from our warehouse in France.
Kind Regards
Simon
Afibel Customer Service
I returned a parcel on the 19th-04-2025…
I returned a parcel on the 19th-04-2025 via collection from my home requesting a full refund and have not had confirmation of delivery that it has been received and I have not received a refund of the goods. Parcel was picked up from my home by the courier.
One pair of green trousers and one pair of rust coloured trousers which were too big for me and material was not as I expected so I am very disappointed to say the least
19 de abril de 2025
Respuesta de AFIBEL
Dear Customer
Thank you for taking the time to leave us this feedback
I'm sorry to hear you're still waiting for your return to be processed. We do aim to process all returns within 14 days from the date the parcel was collected.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Respuesta de AFIBEL
Dear Lorna
Thank you for taking the time to leave us this feedback.
I'm happy to hear you're pleased with your jacket but sorry to hear your delivery was slow.
We do aim to deliver all orders with 7 to 10 working days as they are dispatched directly from our warehouse in France.
Kind Regards
Simon
Afibel Customer Service
I was hospitalis
I was hospitalised just after placing the order. Courier followed all instructions so I had no worries
17 de abril de 2025
Respuesta de AFIBEL
Dear Mrs Adam
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you received your order safely and your instructions were followed by the courier. However, I am sorry to hear that you were hospitalised, we wish you a speedy recovery.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Services
Delivery took ages
Delivery took ages! Quality of product not very good. Sorry not exactly for me. Regards Sarah
15 de abril de 2025
Respuesta de AFIBEL
Dear Sarah
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you are unhappy with the quality of our clothing. If you wish to return your order, you can view our returns guide and options here https://www.afibel.com/uk/guarantees . Just to let you know, we do advise that delivery can take up to 7-10 working days as our orders are despatched from our warehouse in France, I apologise for the inconvenience of this.
Kind regards
Nicola
Afibel Customer Services
Respuesta de AFIBEL
Dear Mrs Newman
Thank you for taking the time to leave us this brilliant 5 star review.
I'm pleased to hear you are happy with your recent order and that it fits perfectly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Respuesta de AFIBEL
Dear Mrs Furley
Thank you for taking the time to leave us this lovely 5 star review.
I'm pleased to hear you're happy with your recent order and also the service you received whilst placing your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Respuesta de AFIBEL
Dear Susan
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear that you are happy with your recent order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Good quality and service
5 de abril de 2025
Respuesta de AFIBEL
Dear Janet
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your happy with your order and the service received.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Boots were lovely and exactly what I…
Boots were lovely and exactly what I was looking for but they were too narrow and not available in a wider fit.I am still waiting on the refund.
5 de abril de 2025
Respuesta de AFIBEL
Dear Beverley
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're still waiting for your refund.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
PLEASE NOTE THEY DO NOT DO “FREE” RETURNS
BURIED IN THE “SMALL PRINT” IT STATES THAT WHEN RETURNING AN ITEM, OR ITEMS, YOU WILL BE CHARGED A ONE-OFF FEE BETWEEN £2.99 AND £3.99 (DEPENDING ON YOUR METHOD OF RETURN, E.G. DROP-OFF, COLLECTION, ETC.), WHICH WILL BE DEDUCTED FROM YOUR REFUND.
It says “your statutory rights are not affected”, so I imagine this will not be the case if you can prove (photographically on opening the parcel and inspecting the goods) that an item you receive is faulty.
PLEASE BEAR THIS IN MIND IF YOU ARE ORDERING MULTIPLE SIZES TO FIND THE BEST FIT.
10 de abril de 2025
Opinión espontánea
Respuesta de AFIBEL
Dear Customer
Thank you for taking the time to leave us this feedback.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
I would give zero stars if I could.
I would give zero stars if I could. Cut and fabric - awful. Arranged return in which Evri was mentioned as an option. It took two tries for Evri to collect. Only got my refund 18 days later, after a couple of complaints. Afibel still deducted a fee for the Evri collection after all of that. Never again.
24 de abril de 2025
Opinión espontánea
Respuesta de AFIBEL
Dear Tracy
Thank you for taking the time to leave us this feedback.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
first time
first order with your company was very impressed with the easyness & speed of the order
2 de abril de 2025
Respuesta de AFIBEL
Dear Nancy
Thank you for taking the time to leave us this fantastic 5 star review.
It's great to hear you're happy with your first order from Afibel.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I was happy with the delivery tie and…
I was happy with the delivery tie and the quality of the goods I received.
11 de abril de 2025
Respuesta de AFIBEL
Dear Mairi
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Lovely skirt
My daughter ordered this very well cut skirt.
She was happy with it, because she is petite and it’s not easy finding clothes to fit. My criticism would be the time it took to arrive after placing the order.
9 de abril de 2025
Respuesta de AFIBEL
Dear Marina
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your daughter was happy with the skirt she ordered. We do aim to deliver all orders within 7 to 10 working days as these are shipped directly from our warehouse in France.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I am still waiting for a refund for an…
I am still waiting for a refund for an item I returned nearly 3 weeks ago. Very disappointing.
28 de marzo de 2025
Respuesta de AFIBEL
Dear Carol
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're still waiting for a refund on your return parcel.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Great clothes and quick delivery
Great clothes and quick delivery. Plenty of choice and the sizes are brilliant as go up past a ladies 24. Loved the goods I bought and will be using their Web site again. Thanks to them my experience was a happy one.
9 de abril de 2025
Respuesta de AFIBEL
Dear Heather
Thank you for taking the time to leave us this amazing 5 star review.
It's a great to hear how happy you are with Afibel.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
My order was delivered on time and I…
My order was delivered on time and I love it so much material is nice as well can't wait to order more stuff
1 de abril de 2025
Respuesta de AFIBEL
Dear Lynda
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Only problem was with the website etc
5 de abril de 2025
Respuesta de AFIBEL
Dear Freda
Thank you for taking the time to leave us this 4 star review.
I'm sorry to hear you found our website problematic.
If you would like to discuss this further please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
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