Man at central control courteous when booking trip to Royal Derby Hospital. Well presented taxi turned up on time and driver put my Wife's wheelchair in his boot and removed it at hospital with "... Ver más
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Consulta las opiniones de los clientes
Warning! Don’t believe the quote that they initially give you when ordering from app. I was shocked to see that they had taken two payments ( double what I thought I was charged ) out of my account th... Ver más
Arranged 7 trips with Albatross Taxi while I was at home in USA. Every trip we requested the same driver Zaharia Khan after he picked us up at Heathrow. So far we have completed 5 long (each over 2 h... Ver más
La empresa ha respondido
No problem booking via the app in advance of our trip from Birmingham Airport to Derby. Zabar kept us informed on his location and he was very patient when our luggage was delayed. A very comfortable... Ver más
Información sobre la empresa
Escrito por la empresa
At Albatross Cars, we're committed to providing a wide range of transportation services to meet all your travel needs. If you're looking for a standard journey, airport transfer, or a specialised trip, our fleet of vehicles and drivers are ready to ensure you reach your location comfortably and safely.
Información de contacto
14A Midland Rd,, DE1 2SN, Derby, Reino Unido
- 01332 345 345
- info@albatrosscars.co.uk
- www.albatrosscars.com
3,4
Medio
79 opiniones
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Ha contestado el 33% de las opiniones negativas
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I have sent a complaint in!!
I have sent a complaint in!!! My friend had just ordered me a taxi, I had no money so I asked my partner to meet me outside with a 20 pound note ( phone conversation in the car) I told him where it is was and to meet me outside. I gave the driver 20 pounds, and he gave me £2.10 change, which was change for a 10 pound note, I then said I gave you 20 pound note, he replied my bad! There's no way this was an honest mistake. He thought this girl is to drunk to count, she won't notice. Well I did, I've complained and written this review and I think this attitude is unprofessional.
9 de febrero de 2025
Opinión espontánea
Respuesta de Albatross Cars
Hi we’re very sorry to hear about your experience with your fare and the frustration it caused. We take all complaints seriously and would like to investigate this properly. Please email complaints@albatrosscars.com
with the date, approximate time of travel, and pickup location so our management team can review the journey details and take appropriate action.
Kind regards,
The Albatross Cars Team
Sick to my back teeth of this company…
Sick to my back teeth of this company using my drive to turn in. Despite several emails it is still happening. There is a massive turning circle to use- I worry about the competence of the driver if he is unable to use it. This needs to stop- it is rude and disrespectful.
16 de enero de 2025
Opinión espontánea
Respuesta de Albatross Cars
Hi we’re very sorry to hear about the ongoing issue with drivers using your driveway. We would like to investigate this properly. Please email complaints@albatrosscars.com with the vehicle details so our management team can speak to the drivers in question
Kind regards,
The Albatross Cars Team
Top notch taxi company
Top notch taxi company. Very polite drivers, always ask you which way you want to go. I have never experienced a delay with Albatross. The prices are about the same as any taxi these days. They were even willing to carry my dog. Thanks again!.
19 de diciembre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Thank you for the great feedback. We’re really pleased to hear you’ve found our drivers polite, reliable, and accommodating — even with your dog! We appreciate your support and look forward to seeing you again.
Dire straits Gi with Uber instead
Customer service issues and app is not working
20 de noviembre de 2024
Opinión espontánea
Had quiet a journey today to my dentist…
Had quiet a journey today to my dentist who is a decent ride, I had the loveliest driver ever.I am disabled and he was thoughtfull and kind, he waited for me to have my treatment then had to stop off at the chemist it was such a pleasure
8 de octubre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Thank you for sharing this lovely feedback. We’re really pleased to hear your driver was thoughtful, kind, and patient — especially during your appointment and pharmacy stop. We’re glad we could make the journey a pleasant one.
Always use albatross and regular
Always use albatross and regular, even controller knows my name when ring most time lol.brilliant firm,
1 de octubre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Hi Janice,
Thank you for the great feedback! We're glad to hear about your experience with us, and we’ll continue to make sure you’re well looked after.
Best wishes,
The Albatross Cars Team
Drivers always on time
Drivers always on time, great service
30 de septiembre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Hi there,
Thank you for your feedback! Glad to know we are always on time and are of great service to you.
Best wishes,
The Albatross Cars Team
Working for this company in amazing…
Working for this company in amazing really like it helpful people and great management
26 de septiembre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Hi Rehan,
Thank you for your kind words! We’re glad to hear you’re enjoying your time with us. It’s great to have drivers like you, and we appreciate your hard work. If you ever need anything or have suggestions, feel free to share!
Best regards,
The Albatross Cars Team
Always best
26 de septiembre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Hi there,
Thank you! We always strive to provide the best service possible.
Best regards,
The Albatross Cars Team
For me it is AAA = Always Albatrosscars…
For me it is AAA = Always Albatrosscars Again.
What a fantastic company Albatrosscars. Very punctual, the team, operators, drivers are very professional. The drivers always helpful and friendly. They always provide extras like loading and unloading grossery shopping, helping elderly people etc. In one occasion, I had batteries problems with my own vehicle and stranded. At that moment one Albatros car stopped next to me and offered me jump-start cable.
They are so helpful with their services. Also worth mentioning Albatross car fares are very competitive to others. So for me only Albatross Cars.
S.Roka (423).
26 de septiembre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Hi Rich,
Thank you for your fantastic feedback! We’re delighted to hear about your positive experience with our punctual and professional team. Your appreciation of our competitive fares means a lot to us. We truly value your loyalty and are grateful to be your go-to choice.
If you need anything in the future, please don’t hesitate to reach out!
Best regards,
The Albatross Cars Team
They are very friendly and reliable and…
They are very friendly and reliable and also as a student in Derby the 20% discount they offer really helps me save alot. I will 100% recommend
18 de septiembre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Hi Ramsey,
Thank you for your lovely feedback! We’re glad to hear that you find our team friendly and reliable. It’s great that our student discount helps you save. We appreciate your recommendation and look forward to serving you again!
Best regards,
The Albatross Cars Team
Great company with amazing service
Great company with amazing service, staff are very friendly! Would definitely recommend:)
26 de septiembre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Hi Rachel,
Thank you for your kind words! We’re delighted to hear you had a great experience with our friendly staff. We look forward to seeing you again!
Best regards,
The Albatross Cars Team
Working as a driver with Albatross Cars…
Working as a driver with Albatross Cars in Derby has been an amazing experience. The team is incredibly supportive, and the company is well-organized, making it easy to focus on delivering great service to customers. The app and booking system are efficient, ensuring that everything runs smoothly. Plus, I get to meet friendly passengers every day, and it’s rewarding to be part of a team that values professionalism and customer satisfaction. I’m proud to drive for Albatross Cars and highly recommend them to both drivers and passengers!
26 de septiembre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Hi Danny,
Thank you for your heartfelt feedback! It’s wonderful to hear that you find working with Albatross Cars such an amazing experience. We’re thrilled that our supportive team and well-organised structure allow you to focus on providing excellent service to our passengers.
Your commitment to professionalism and customer satisfaction is truly valued, and we’re proud to have you on the team. Thank you for your recommendations and continued hard work.
Best regards,
The Albatross Cars Team
Had a taxi from albatross cars from…
Had a taxi from albatross cars from Derby to airport very nice clean car with very good driver I felt really safe and had pleasant journey definitely will use albatross again and recommend to my friend and family..
24 de septiembre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Hi Haroon,
Thank you for your wonderful feedback! We’re thrilled to hear you had a pleasant journey with our clean car and excellent driver. Your safety and comfort are our top priorities.
We appreciate your recommendation to friends and family and look forward to serving you again!
Best regards,
The Albatross Cars Team
Respuesta de Albatross Cars
Hi Zakir,
Thank you! We’re glad to hear you had an amazing experience with us.
Best regards,
The Albatross Cars team
Respuesta de Albatross Cars
Hi Sufyan,
We’re pleased to hear you found our team helpful and appreciate your recommendation!
Best regards,
The Albatross Cars Team
Very good team.
23 de septiembre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Hi Ali,
We’re glad to hear you think so highly of our team. Your support means a lot to us!
Best regards,
The Albatross Cars Team
beautiful service and comfortable…
beautiful service and comfortable conveyance
And best of all on the time
26 de septiembre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Hi Fouad,
Thank you for your review. That's wonderful to hear you enjoyed our service and found the journey comfortable. Being on time is always our priority!
Best regards,
The Albatross Cars Team
Very good company good stuff
Very good company good stuff
Great service for rider and driver good communication 👌👌👌👌 easy to book through the app available overall UK
Dr 259
26 de septiembre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Hi Zuhaib,
Thank you for your lovely feedback! We’re pleased to hear you had a great experience with our service and communication. It’s brilliant that you find our app easy to use. We really appreciate your support!
Best regards,
The Albatross Cars Team
Best service used them for 21 years…
Best service used them for 21 years never let me down always clean cars bang on time
19 de septiembre de 2024
Opinión espontánea
Respuesta de Albatross Cars
Hi Yas,
That's amazing to hear! Thank you for your continued loyalty and for recognising that we’ve consistently delivered clean cars and timely service. Your support means a lot to us, and we’re committed to making each ride even better!
Best regards,
The Albatross Cars Team
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