Extremely disappointed with Alfresia. My swing seat cushions rotted and split around the buttons after just two years. When I contacted them, a supervisor refused to help, stating that their 1-year... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Product was easy to find. Clear choices and descriptions via style, pattern and all relevant measurements available and an affordable price. Ordered late Tuesday evening and two well protected parcels... Ver más
La empresa ha respondido
The three stars are for the frame which seems well made and solid, although I have only had it for 4 months. No stars for the canopy which is flimsy and leaks in even moderate rain. Also, the cushions... Ver más
I trawled through dozens of pages on garden chairs, until I found Alfresia. Found the perfect chair with leg extension. Delivered so quickly and lovely quality. Cushion is waterproof underneath. Very... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de mobiliario para jardín
- también en la categoría
- Tienda de muebles
- Tienda de muebles de exterior
- Tienda de parrillas
- Vivero
Sobre alfresia
Escrito por la empresa
Welcome to Homewares Direct! We specialize in providing the highest quality garden and home products. With over 10 years experience across our brands, we drive and strive to deliver style, quality and excellence in all of our products. We stock a fantastic selection of both contemporary and traditional designs and pieces to suit any style and space including: conservatory furniture, bar and dining sets, swing seats, hanging egg chairs, sun loungers, deck chairs, benches, parasols and cantilevers, gazebos, pergolas, artificial plants and trees, garden chair cushions, seat pads, gardening and watering tools, solar powered lighting, outdoor heating and barbeques. Creating a tranquil garden atmosphere is at the heart of Homewares Direct and our products are designed with dependability, style & craftsmanship in mind. Whether you are sat up late socializing on a warm Summer evening or spending a Sunday afternoon gardening, we are your one-stop shop for all of your outdoor living needs. Our Fire Mountain BBQs boast quality and affordability, with a variety of cooking styles and sizes there is something for every home. We also feature our Vitinni brand, offering high quality kitchen electricals such as air fryers, blenders and even a collection of pans.As well as a at least 12 months warranty on each of our products, we offer a flexible PayPal payment option so you can spread the cost of your purchase at your convenience.
Contact Us
Información de contacto
Robinson Street, OL16 1TA, Rochdale, Reino Unido
- 03300 021 600
- support@homewares.direct
- www.alfresia.co.uk
3,6
Medio
725 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de alfresia
Hi,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your item.
Thank you for shopping with us.
Kind Regards
Alfresia
This is my third replacement cushion…
This is my third replacement cushion over the years so I knew what I was getting. The extra thickness makes this so comfortable for relaxing in.
7 de mayo de 2024
Respuesta de alfresia
Hi Ray,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your item.
Thank you for shopping with us.
Kind Regards
Alfresia
Lovely replacement cushions
Lovely replacement cushions. Accurate product description, fast and efficient service.
27 de abril de 2024
Respuesta de alfresia
Hi Lorna,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your item.
Thank you for shopping with us.
Many Thanks
Alfresia
Respuesta de alfresia
Hi,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your cushions.
Thank you for shopping with us.
Alfresia
A terrible product matched by a terrible attitude
We invested in what we thought was a hosepipe for life at over £100. Well, at least 10-15 years from this company. We are light users and use it maybe 20 times a year max, yet after less than 3 years, it's broken. The recoil function no longer works and when I got in touch, they simply washed their hands of it. "You're outside your warranty". Not a care that they sold me an incredibly highly price defective product that lasted less than a quarter of the time any reasonable person would expect.
There was no offer made to fix it or replace it, just a shrug that this poor sap wasted his money on their awful product and they should no longer be in any way responsible for selling me this junk under the misleading mirage of it being a quality and well made product.
I have had other companies gladly resolve issues outside warranty periods as they've accepted that their product is clearly at fault. Not Alfresia, they could not have been any more dismissive if they tried. Awful.
22 de abril de 2024
Opinión espontánea
Respuesta de alfresia
Hi Bob,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your items.
Thank you for shopping with us.
Alfresia
Extremely prompt delivery
Extremely prompt delivery. Easy website. Still waiting to see swing seat fully operational!
8 de abril de 2024
Respuesta de alfresia
Hi Elizabeth,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your item.
Thank you for shopping with us.
Alfresia
The recliner chair is very comfortable But.
The recliner chair is very comfortable ,it arrived quickly and without damage. It's a shame the frame is not in grey like my other Alfresia chair. For some reason I have a green frame with grey covers ??.
3 de abril de 2024
Respuesta de alfresia
Hi Steve,
Thank you for your feedback.
I have checked your order and can see you have ordered the green relaxer frame with a grey cushion. We do offer the grey frame with the grey cushion should you wish to return your item and place a different order. I have arranged customer services to contact you via email, you will have 30 days from delivery to return your item should you wish.
Thank you again for shopping with us.
Kind Regards
Alfresia
A really great company
A really great company. Very quick delivery, and my padded garden chair was packaged very well. The chair itself is lovely quality, with a thick padded cushion. I would highly recommend to anyone. A ++++++++++
28 de marzo de 2024
Respuesta de alfresia
Hi Jill,
Thank you so much for your positive feedback and we are delighted you are happy with your cushions and the service we provided.
Thank you again for shopping with us.
Kind Regards
Alfresia
Delivery was split requiring being…
Delivery was split requiring being available to accept the delivery on two days. Convenient for the carrier but not for me!
25 de marzo de 2024
Respuesta de alfresia
Hi Dr Brook.
Thank you for your feedback and I am sorry your order was split by the courier. As you purchased a large Swing Seat and 3 large cushions the courier had to split your order as he was unable to fit it on his van. The couriers will do their best to keep all parcels together but on rare occasions this can happen. I am sorry for the inconvenience this has caused.
Thank you again for shopping with us.
Alfresia
Well made items
Delivery very quick and timing prompt. Sun chairs beautiful and well made.
19 de marzo de 2024
Respuesta de alfresia
Hi Stephen,
Thank you so much for your positive feedback and we are delighted you are happy with your items and the service we provided.
Thank you again for shopping with us.
Kind Regards
Alfresia
Top quality product
Top quality product, delivered to our home within 48 hours of ordering.
18 de marzo de 2024
Respuesta de alfresia
Hi ,
Thank you so much for your positive feedback and we are delighted you are happy with the service we provided. Thank you again for shopping with us.
Kind Regards
Alfresia
Matching material
I needed material to reupholster furniture to match covers I bought last year and the company were very helpful in advising me, ordering it and sending it to me.
They kept me updated with timescales and Sue in customer services had a friendly manner throughout. A pleasure to do business with.
29 de febrero de 2024
Opinión espontánea
Respuesta de alfresia
Hi Gillian,
Thank you so much for your positive feedback and we are delighted you are happy with the service we provided. Thank you again for shopping with us.
Kind Regards
Alfresia
Excellent product
Excellent product, the quality of the cushions was first class. They fitted the chairs perfectly and have turned 2 tired chairs into new chairs.
The cushions were delivered within 3 days and were well worth the money.
3 de marzo de 2024
Respuesta de alfresia
Hi Maurice,
Thank you so much for your positive feedback and we are delighted you are happy with your cushions. Thank you again for shopping with us.
Kind Regards
Alfresia
Excelent product and helpful customer service
The product is well made, robust and easy to assemble. It is comfortable and an attractive feature in our garden.
After two years, our canopy was ravaged by the winter gales and customer services was most helpful in arranging for the purchase of a replacement. We will put the canopy away for the winter in future!
8 de marzo de 2024
Opinión espontánea
Respuesta de alfresia
Hi Lawrence,
Thank you so much for your positive feedback and we are delighted you are happy with your canopy. Thank you again for shopping with us.
Kind Regards
Alfresia
On line service easy to use when…
On line service easy to use when ordering and delivery time excellent.
4 de febrero de 2024
Respuesta de alfresia
Hi Jennifer,
Thank you so much for your positive feedback and we are delighted you are happy with your items. Thank you again for shopping with us.
Kind Regards
Alfresia
Great company and product!
31 de enero de 2024
Respuesta de alfresia
Hi Ciara,
Thank you so much for your positive feedback and we are delighted you are happy with your items. Thank you again for shopping with us.
Kind Regards
Alfresia
Very very pleased with my purchase.
27 de enero de 2024
Respuesta de alfresia
Hi Ron,
Thank you so much for your positive feedback and we are delighted you are happy with your low back conservatory cushions. Thank you again for shopping with us.
Kind Regards
Alfresia
Well made conservatory three piece cushions.
The cushions were well made. They are very supportive and comfortable and look good. Quick delivery.
7 de enero de 2024
Respuesta de alfresia
Hi Roger,
Thank you so much for your positive feedback and we are delighted you are happy with your cushions. Thank you again for shopping with us.
Kind Regards
Alfresia
I have notcreceived my order!!!????
18 de diciembre de 2023
Respuesta de alfresia
Hi Susan.
I am very sorry to hear this has happened.
Your order with us was placed a day ago and should be with you within the next 3-5 working days. If you require any further assistance please contact customer services and we will be happy to help you further.
Many Thanks
Alfresia
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.