Amazon.com, Inc. Opiniones 434

I bought an exercise machine and it arrived defective. I need to return it, but Amazon doesn’t offer home pickup for this item. The box is huge and extremely heavy — there’s no way I can bring it to the post office myself. Amazon told me that even if I’m willing to pay for pickup, it’s simply not possible.
So I’m stuck with a defective product that I cannot return.
Extremely disappointing experience.

customer service people who have bad communication skills and vare difficult to understand .item was stolen from front steps .amazon was informed .i thought they gave me a credit but they did not

Déjà deux produits non livrés et non remboursables… Je me suis désabonné de Amazon prime et ne commanderai plus jamais là ! Ils se foutent que tu sois un bon client . Bye bye

The insane automated security is driving me nuts. I add a new credit card that's in my name, I order stuff. The result: my order gets canceled and my account locked. I wish this was the first time...

I was charged exorbitant fees by a third-party vendor and appealed to Amazon A-Z Claims. At first they agreed with me and offered a full refund, and then rescinded and now I am seriously out-of-pocket. Very disappointed in the position Amazon took on this issue.

A fuir.Amazon au Québec par rapport à l Europe...ils prennent des compagnies de livraison low cost qui ne respectent en rien les instructions client (Intelcom le vainqueur !!) Et ne changent rien à tout ça malgré les plaintes des clients qui se font voler ou endommager leurs colis.

I have no issues with the company itself, only the delivery drivers.
Most don't put the package at the door. Instead they leave it on the step, requiring me to put shoes on to go outside to retrieve it. Again, most do not ring the doorbell. I am retired, so home most of the time. I would like to know when a package arrives so I can grab it before it gets covered in snow or rain, and before it can get stolen. My other beef is with the drivers who drive onto my driveway when it's snowing, thereby packing down the snow, making it difficult to shovel afterwards.

livreur amazone arreté devant chez moi a fait sonné 1 fois mon tel est puis reparti aussitot la sonnerie retenti j'ai appeller le service clients qui eux prennent les clients pour des atardé mentaux et joue aux péroquet en repetant sans cesse la meme phrase amazone et a fuire il se crois tous permis depuis cette loi sur l importation N° de commande 408-8735584-5143511

Terrible! Ordered a mattress for my kids, upon opening it, there was bed bugs all over it. We immediately threw it out and contacted amazon support, basically told to go dig it out the trash and take photos for them...no thanks, maybe one of these supervisors would like to come touch it to verify. Needless to say im out $130 with no product and no refund. Amazon is slowly going down hill. Terrible.

A continuous 💩 show. In my Subscribe & Save Amazon is charging me more than full price of what the item is currently listed!! Example: Churu cat treats 100 pack is listed at 53.01$ with the Subscribe & Save price listed as 50.36$ and I am suppose to get 10% off. They charged me 53.41% and then took 5% off!!! This is months in a row now with their promise of reimbursement but refuse to call me back or submit a gift card. All issues since they took my yearly Prime payment 🤔

Paying for Prime which promoted next day delivery and now that is no longer the option. Nothing is next day delivery so why pay for something you no longer get! Very disappointing since "they've" made their money the customers are no longer valued. Wish they had an equal competitor.

Horrible service, delayed deliveries, fake reviews.
Overpriced , slave workers, dumping.

When product was ordered a note was left to deliver to side door. Multiple times the delivery is thrown over our gate to the front door and the gate has a sign also stating to deliver to side door. I believe the drivers are unable to read English and probably don’t have a drivers licence to begin with.

Amazon gave cut and paste responses to my 40lb everything tossed in a box, subscribe & save orders.
First they offered to reimburse me for a broken jar of marmalade then they wanted me to itemize all the other broken, damaged and dented items. I foolishly wasted hours and hours with one way communication. Then I realized: My issues were neither being read or resolved. It was all cut & paste customer service responses. Now, I only order one thing at a time, and Never Subscribe & Save. Forty pounds of damaged goods with no packing, just chucked in a box? No, not anymore. I had over 50 items in my subscribe & save now I have zero! Anything else is ordered one at a time only.
Amazon had no cut & paste responses to resolve their mistakes!

Every time Amazon makes a mistake and you need to return something whether it be Amazon's fault or the vendors (Not your own). They keep your money for weeks and till a month and what you get is a sorry, In the meantime, they get to keep your money for 30 days. What kind of business is that. You return something at Home depot or any other store, you get you're refund ASAP. Holding the Money/Their Capital hostage is their way of saying sorry for their mistake. THANK YOU CUSTOMER, THIS IS HOW WE REPAY YOU.

Amazon est excellent, je l'utilise depuis longtemp ! Il y a absolument tout ce que l'on cherche, livré en moin de 24 heures, packages bien protegé, de bon spécials, tout parfait

My orders always come before the arrival date, and also customer service is patient and nice with me.

Agent stated that he initiated the process for me refund. I was promised there would be no issues. Contacted customer service after 10 days only to find out it was not done in the first place and the refund can no longer be done because prime pulled 7.83. My mind was blown beyond measure. Agent and supervisor was no help. All you receive is a scripted response. Worst service ever!!! You received fake promises and nothing else.

Amazon fait livrer certains colis par la Cie ASL depuis un certain temps. Malgré plusieurs plaintes au sujet des livraisons en retard malgré l'abonnement à Prime ou garoché par ASL, ce soir je recois mon colis (appareil électronique) livré par ASL, encore et comme je l'ai vu arrivé dans la cour, j'ai surveillé le livreur et arrivé à 5 mètres de la porte, il a lancé le colis dans les airs jusqu'à la porte. J'ai appelé Amazon mais comme les autres fois, ils se foutent des clients et disent qu'ils ne peuvent rien à ca. Ils ont juste à regarder les avis sur cette Cie et ils verront.

I had problem with an order made on the 26th of January, i spoke to near 20 differents representatives if not more. They seem to be all morons who don't understand a thing until you repeat it 10 times + each thing. Nobodies was able to help me, I've been talking with them 5 times a week, and the last chat was more than 2h.

Funny fact, i found and fixed the problem myself, the site was bugging.

Worst customer service ever, and that's the short version.

And when buying goes well, the shipping suck because they don't knock, they leave the package unsafe in front of your 40 units apartment building and it get stolen.

I dont want to have anything to do with Amazon anymore, that's it, as soon as i get my order. They are canceled

(Note that i have all that trouble because i had an Amazon gift card, so i wasn't able to just cancel everything and forget about it, if i didn't want to loose my gift card money. And they gave no compensation for all that lost time and stress)