Amazon.com, Inc. Opiniones 434

I’ve been an Amazon prime and business member for years I recently had my phone stolen and number hacked so I had to buy a new phone and number.so the hell I went through was horrible.i had a 2 step verification on my account but knew all the passwords and login
For almost 4 days ive been calling back and fourth with Amazon sent forms in and I was supposed to have been fixed in 24 to 48hrs max this is hour 60 I just called back to cancel Amazon because they do not want to help a small business get back up and running I asked for a manger he said he sees it all and said will take another 24hrs when I asked for higher up supervisor he said they’re was no one higher. I beyond frustrated because I can’t open my doors until I order my cleaning supplies.. I feel like I was no helped at all and would recommend finding a supplier that cares and I guess I had the highest up manger so he basically hung up on me. I still do not have any further info so I still can’t get in and when you cancel you can’t use the emails or numbers on previous accounts I
Expected better customer service and just more help as I’m sure this could have been easy to transfer and get done asap I will be report to bb to add the full disclosurer of this experience

I was promised to be refunded for my orders (3)Proactive due to a Recall and they played me..one associate after another and then a so called Leader too and they just do nothing. BAD, HORRIBLE CUSTOMER SERVICE !!!!
Next step I'm Cancelling my account altogether

Seriously, I Don't Know What Happened To Amazon But Their Business Sense In Terms Of Customer Satisfaction Has Gone Down The Crapper. Lately I Can't Even Get Next Day Delivery Anymore, Every Item I Looked At Related To My Purchase, Heck Even Random Things The Delivery Was Between 2 Days To 1 Week. Where Did The Next Day Delivery Go? And Seriously, If Something Is Out For Delivery Since Like 9 am You Should Be Able To Have It By Noon. But No... Still Have To Wait Til 6:30pm. This Is What Paying For Prime Gives Us? Whuch Isnt Cheap By The Way. Such Mediocre Service!

Fast shipping, always best prices

Amazon-didn't ship my order even though it has a tracking number-carrier can't find it-and the customer service is a joke. What isn't funny is the amt of money spent and lost-horrible supervisor-cx service. My money is tied up with them-and I want to purchase a back brace elsewhere. I will pull my acct away as soon as refund has happened and never use amazon again

14 Different Agents in the CHAT (which is difficult to get a hold of someone in the chat) Two Phone Calls Two Supervisors and TWO FRAUDULENT CHARGES by Amazon.ca. I signed up for 6 Equal Montly Payments INSTEAD AMAZON charged my CC the Full Purchase Dollar Amount. Not Once, But Twice and still had the odassity to say that even though we charged you the full purchase amount from you, rest assured we're still only going to take the Monthly Payment from you, though we already charged you for the full purchase amount. Huh, What??? I kept asking them, why would I have signed up for SIX Monthly Payments if you were going to charge my CC the Full Purchase Amount at the start?? No Response! They tried to put the onwership on my CC Company. I called my CC Company and they said NO the Ownership for this charge is 100% Amazon.ca, not the CC Company. However as said 14 agents later, two supervisors etc., all just giving you the run-around. So basically AMAZON.ca has committed CC FRAUD and refuse to do anything about it. I wll be calling the Police and getting in touch with my CC Companies Fraud Department! NEVER BUY from AMAZON EXCEPT to PURCHASE THE ENTIRE ITEM AT ONCE!! (Do Not Sign up for their Monthly Purchase Plan.

I was promised a $55 promotional credit by an Amazon supervisor after Amazon.ca wrongly flagged my account and admitted the mistake. Amazon later retracted that promise, downgraded the compensation to $15, and offered inconsistent amounts across different agents. I spent hours across multiple chats and emails repeating my case, received dismissive and contradictory responses, and experienced significant stress because of their mishandling. I have screenshots documenting the supervisor’s approval and the subsequent retraction. I escalated to executive customer relations and regulatory channels; Amazon still refused to honor the documented commitment. This is misleading, time‑wasting, and unacceptable customer service.

Have generally had a good experience as long as I read the existing reviews carefully. Return policies are also pretty generous and I often have the rare damaged goods replaced at no cost.

Amazon seems to have trouble with their contract delivery services who damage my purchases while in transit and I never receive the purchase. This has happened 4 x within a few months.

BUYER BEWARE – SCAM – AMAZON.CA IS A FRAUD

Canadians, DO NOT TRUST AMAZON.CA – this platform has become a complete scam operation.

Every order I placed was PAID IN FULL, and after payment, they demanded more money — "revised payment" Then it switched to " delivering in a few days ( day /date) THEN SWITCHES AGAIN claiming "issues with delivery," then marking the item as "undeliverable" or "cancelled" without ever shipping it. or " running late" Weeks have gone by with no packageS, no refund, and no accountability. Deflection by customer service bots,or scammers in India.
MY MONEY IS GONE - NO PACKAGES - NO REFUND

I rely on these orders for my business and now I’m facing financial losses because of this fraudulent behaviour.

To make it worse, when I left an honest review on the seller’s page warning others that it was a scam, Amazon stepped in and LIED, claiming the item was "delivered." It was NEVER delivered. NO refund, NO product — and they keep trying to take more money from my account.

I guess this is how Jeff Bezos paid for that extravagant wedding — by ripping off loyal customers.

It’s been over a month, still not resolved. Customer support has been useless. ZERO accountability.

They like to pass the buck and blame the delivery company. Intelecom/DragonFly - its not them - DragonFly are Great!
After many confirmations with their management and tracking -- they have not received any packages even though Amazon says its been shipped... MORE LIES FROM AMAZON

AMAZON IS A COMPLETE JOKE OF A SCAM
It is time amazon gets slapped with a class action law suit.

👉 Canadians, BOYCOTT AMAZON.CA before they do the same to you.
👉 Don't trust Amazon – not with your money, not with your business, and definitely not with the truth.

Amazon used to reliably meet the delivery times that are displayed in the listings for the products that ship from their warehouses as evidenced by the “fulfilled by Amazon” statement in the listings. This is no longer the case. In all the examples that I will identify in this review the listings showed Next Day delivery and Amazon used to reliably meet these delivery promises. The three examples that I will cite have all occurred in the past 10 days.
1) I ordered some razor blades that promised next day delivery. It was 10 days before their tracking information stated that the item had shipped.
2) I ordered a cable to attach an external to my computer and again the listing promised next day delivery. Once two days had passed since the promised delivery date I checked the tracking on Amazon. There was a statement on my tracking information that there has been a “problem” with my delivery. No other information was provided. When I checked the next day the tracking information stated that my package had been shipped from a warehouse in BC to what I assume is a warehouse in New Brunswick. I live in BC only an hour drive from the “Fulfilment Centre” in Langley. I checked again the next day and there was a statement identifying my order as “undeliverable”. A further statement said that my credit card will be refunded “within the next 14 days”. At no time during this whole process did I receive an email from Amazon that there has been a problem with my order. Unacceptable!
3) I then ordered another computer cable from Amazon, again the listing stated “fulfilled by Amazon” and promised delivery as “tomorrow”. Well “tomorrow” was two days ago and still no delivery. Today I checked the tracking information and it identified that the package has been “shipped”. I have no idea when it might actually arrive.

When reviewing the first product identified above on the Amazon website, I gave a positive review of the product and identified that it took Amazon over a week to ship the product despite promising next day delivery.
I also left a review for the undelivered computer cable that identified the issues that I had with non-delivery of the product. My wording was polite and respectful stating only the facts. The next day I received an email from Amazon that the reviews will not be posted because they both “violate community standards”. Neither email identified what “community standard” I had violated. Instead both emails contained a link to what it identified as a “community standards” page. When I opened the link it opened onto a webpage that was essentially blank except for the Amazon logo and the words “Community Standards” at the top of the page. The same result happened with the links in both emails. I then searched community standards on the Amazon website and found a webpage that offered vague explanations about why a review might be denied. Not a single one of the reasons given matched anything that was in either of my reviews. I can only assume that they were refused because they contained statements that were critical of Amazon’s fulfilment promises and practices.

Shame on you Amazon!! Clearly you only accept product reviews that aren’t critical of anything that Amazon itself might improve.

Most frustrating site to shop I have ever experienced. You find something you're interested in, think about it for a while, look for a better deal, can't locate one, then come back and the price was hiked over 100%. Found items cheaper in Mom & Pop stores.
Looked at the excuse for these fluctuations in pricing, and to honest, it's BS.
I do admit thattheir return policies are excellent, but too much time wasted looking for great deals when there are none

This company is going downhill FAST!
There used to be a time when you could actually count on them for doing the right thing.
Maybe Ive been lucky so far...but these last 5-7 purchases have been nothing but chaos! My luck has officially run out!
Im ALWAYS at home to get my packages, cuz of all the recent thefts in the building.
So, they gave me a time 4:15-7:15pm (later on after half the day was done) and I rearranged my whole day just to accommodate them.
Phone on, in living room waiting. It should'nt be a problem since JUST the day before got 2 packages without any issues.
Get a notice from them at 5:15pm saying "Package Undeliverable"!!!
How is this even possible???
The drivers: 1. have their own key to enter 2. my delivery instructions are very clear to CALL ME if there's a problem 3. last resort, to buzz the landlord to get in

What exactly did this driver do? Stand in front of the door and said:
"Abra Cadabra"? He clearly didnt have his key. He clearly cant read my specific delivery instructions. And he clearly has no problem solving skills. Even though its NOT rocket science to buzz the landlord.
Now I have to, AGAIN, rearrange my whole day to accommodate this idiot/lazy driver??? Cuz once again I didnt get a time frame...I got "tomorrow".
I was willing to wait from 4:15-7:15pm when I finally got that message a few hrs before. Gave me enough time to get to the pharmacy by 10pm to p/u my VERY vital medications for ALL my serious health issues.
Needless to say, I finally got my meds today, Sunday instead of Friday.
Does Amazon know/care that some of us are NOT able bodied with access to a car???
Why bother filling in the "delivery instructions" when no one is reading them???

Take the things you cant get or screen there suppliers better and the delivery companies they use

Amazon c'est pas cher. Mais ça ne vaut pas plus. Personnellement je ne l'utilise que pour l'achat de livres et de produits d'entretien qu'on ne trouve pas en local. Mais pour les appareils électriques et électroniques il vaut mieux se tourner vers d'autres distributeurs.

Amazon promised me a refund as the laptop broke and is unusable. When I never got the return label as promised they then said this is a promise they cannot keep as it does not follow policy. Do not buy from them.

If there was a minus star I give that.

My last order was packaged with Briess DME an a couple of other items. The Amazon shipping department did not pack the items correctly and the DME bag broke ruining everything in the box. Now Amazon says it can't fix a problem that THEY CREATED!!!

So much for being an Amazon Prime member. The only thing that's prime is being ripped off!

Worst. Customer. Service. Ever. (amazon.ca)

Chat agents just cut and paste responses. Often not relevant ones.

Then they say "wait 2 minutes" and the chat times out and you get a new agent, who clearly does not bother to read the previous chat and starts the whole process over again.... I went through 8 agents in one chat because of this, and still no help at all.

This is clearly a new thing as the customer service a few years ago was amazingly good. Now? Total s#it.

It is also very apparent that this is an intentional strategy to frustrate customers into giving up. It worked, but not the way I think they expected. I will NEVER use Amazon again as if there is a problem, you are screwed and they WILL NOT HELP. Not worth the risk.

Aliexpress is slower (but not much) for shipping and their customer service is top notch (like Amazon once was). So I will be using them (already was for some things) instead of Amazon.

Amazon was great. Now it sucks like a black hole.

Tip: use Amazon to find what you want, then go to Aliexpress and search for it there. Likely cheaper and their customer service is great. But it might take a week or two to get stuff.

trying to get help with AI and the micro parameters they allow is impossible. Amazon is really slipping you pay more get less and the support is almost non existent anymore.

Bought a ring from seller Hafeez Center that was advertised as 100% 14 karat gold. 2 months later the gold is rubbing off… They refuse to refund or replace the ring. Complete scam! Beware!!