Amazon.com, Inc. Opiniones 434

My package was marked as “delivered” but I never received it. I followed Amazon’s instructions and filed a report with York Regional Police (GO# 2025-808654). However, the police require a $100 fee to access the PDF version of the report — and Amazon refused to accept anything else or offer alternatives.

I explained that I work full-time (8 AM to 8 PM), making it impossible for me to call the police during their hours. Amazon still denied me a refund, provided no compensation, and placed the full burden of investigation costs on me — even though I’m the victim.

This is extremely unfair and unacceptable customer service, especially for such a large and trusted company. I’ve shopped with Amazon for years — but this experience has destroyed my confidence in their ability to protect buyers.

Do better, Amazon.

I am a prime member for a while now ordering lots if stuff from them they double charged me for something I purchased ftom them I was told next day shipping 10 days later have not recieved anything but when I asked cancelling my order they said they could not let me cancel so I called my bank and stopped payment now I have no package and double payment charged to me they are liars and now they will never get my money again I cancelled my prime membership maybe more people should step up and hold them accountable I do not know how they can think this is ok

📢 Trustpilot Review — Public, Punchy, and Unforgiving

Title: Amazon.ca Locked Me Out and Treated Me Like a Threat

Amazon.ca made me jump through digital flaming hoops just to access my own account. Their recovery system flagged me for “suspicious activity” simply for using a different browser — despite being on the same home desktop I've used for years.

After verifying everything short of my blood type, I was still locked out unless I sent sensitive documents like government ID. That’s where I drew the line. I just can't do that because if they get hacked, my ID will be everywhere and that's private.

I tried to recover my old phone number. I tried to be reasonable. They gave me bureaucracy and melodrama. I gave them my loyalty. I spent literally thousands of dollars throughout the years.

I used to give them top marks, now never again. Here's how they play people, all is well and find and then they decide to do this stupid and pointless over-authentication process, and they make it impossible to get into your own account. They would do this every 2 or 3 months. I just got sick of it and told them in no uncertain terms that they are not the only game in town.

Usually, I get my account back within an hour or so. This time it's been since around July 15th, 2025.

If you value your time, privacy, and sanity, skip Amazon.ca. They’re a cautionary tale wrapped in a shopping cart. If they try to bill me for my Prime membership, which they will probably try, then there will be real trouble. That should be illegal.

Worst experience ever. I was at home when they delivered the package and I was supposed to receive 8 items including big cold pressed juice and keyboard. I took the box in a minute when it was delivered. It was a small box and when opened, 3 high value items were missing.

Called customer service and they were of no help. They ask me to file a police complaint and told me somebody took it. I was at home and received the delivery. Also, they can see clearly and 8 items can’t fit in this small box.

Never buying from Amazon and cancelling my membership 👎🏻

They use "AI" (a misnomer) for customer service and it is a total waste of time. The "AI" leads you in loops where you end up back where you started with nothing resolved. Shipments don't move in the system for a week at a time. USPS never receives the item. Amazon is broken. They are as arrogant as the US auto makers were in the 1970s and 80s when they got destroyed by Toyota etc.. Companies that actually listened to the "voice of the customer."

Amazon closed my account while I had active return requests for products that arrived with missing parts. They issued return labels but later refused to accept the return due to the account closure.

I submitted my ID multiple times for verification, but they rejected it without a clear reason. Now Amazon is refusing to refund me and is telling me to go through my bank for a chargeback, which is unfair and makes things unnecessarily difficult.

I am requesting a full refund for the returned items and a proper resolution without needing to dispute the charge through my bank.

I’m extremely disappointed with Amazon. I ordered 4 bedsheets (3 queen, 1 twin), and they never arrived. When I reported it, instead of taking responsibility, they refused to refund me unless I filed a police report — over missing bedsheets. I should not be forced to go to the police for a delivery issue that is not my fault. This is unacceptable and not how customers should be treated.
AmazonHelp I’m shocked. Amazon refused to refund me for missing items (4 bedsheets) unless I filed a police report. That’s not how you treat loyal customers. Please fix this order #701-5891093-1529062

THINK BEFORE ORDERING BIG TICKET ITEMS or other items from AMAZON CANADA.

Amazon has changed its refund and return policies.
1. Once an item is placed, you cannot cancel immediately after and before shipment.
2. Amazon has contracted with Purolator and other couriers to hold the item for 21-days or unless the pallet or amazon box is full. Meaning the refund will be issued after 4-weeks.
3. While amazon suggests not to accept delivery of an item, the courier company do not agree. They even tell the customer they will leave now and come at a later time and leave it at your door.
4. Amazon has made return and cancellation extremely difficult for customers.
5. Amazon will reject feedback of fraudulent sellers. One seller selling refurbished desktop non-compliant with windows-11 claiming compliant with windows-11. Returned the desktop, but refund has not been issued and the feedback exposing the fraudulent seller was not allowed. Amazon customer service indicated that it is Amazon policy to protect its sellers.
While exploring prices of a laser printer, I found that

I ordered a dash cam for my son's birthday; amazon.ca sent a used, returned item, including a month's worth of video from the previous owner on the sd card!!! I was mortified when my son asked if I had ordered a used one. Contacted customer service, and they refused to believe me. Sent it back, now they say they need to inspect it. Its been almost a month and i have not received a refund or an apology.

I’ve had a horrible experience with Amazon lately. My account was flagged for “unusual activity” even though I did nothing wrong, and now I can’t make purchases even though my payment method is valid. I contacted customer service multiple times and got vague responses, no real help, and no resolution. It’s incredibly frustrating when a company this big can’t even treat honest users fairly. I’m losing trust in Amazon and this app just reminds me of how angry I am every time I see it. Do better.

J'ai acheté un lit pliant (GIANTEX) tout ce qu'il y a de plus cheap sur Amazon. Livré par UPS 2 jours avant; personne ne m'avisa du changement de date de livraison. Lorsque je réalise que j'avais reçu mon colis, je suis partie du 3 ème étage pour aller le chercher et, la boîte était déjà toute brisée ! Le lit qui pèse environ 115 kilos est défectueux et, comble du malheur trop lourd pour être en mesure de le transporter seule. C moi qui doit organiser le retour parce que le « vendeur-tiers » malhonnête m'a fait croire qu'UPS passerait chercher le colis le 12/06/2025 entre 13 et 16h00 alors qu'ils ne sont jamais venus !! Après + de 20 messages au vendeur-tiers malhonnête, j'ai décidé d'assumer la perte de 321$ de cet item à zéro qualité et de fermer mon compte chez eux. C fini pour moi Amazon ; ils ne me reprendront plus. Amazon s’est éloignée de ses valeurs initiales : service client, efficacité, respect. Maintenant, on a droit à de la bureaucratie robotisée, des vendeurs malhonnêtes couverts par la plateforme, et zéro écoute quand ça compte vraiment.

I was one of the few customers invited to purchase the Nintendo Switch 2, a one-per-household, invite-only release. I trusted Amazon with my order, even cancelled pre-orders from Best Buy and Walmart to commit to them.

Big mistake.

The package was marked as lost/stolen by their delivery partner (ASL/Precision Deliveries), and Amazon's response? A refund and a shrug. No option to reorder. No escalation. No accountability. No compensation. They said I couldn't reorder because I had already reached the 1 per household quota and they had no way to change it in the system.

Their customer service team was unhelpful, robotic, and completely disconnected from the actual value and rarity of the item. I now have no way to replace it due to their own purchasing restrictions.

This wasn't just a missed delivery. It was a failure of trust.
Do better, Amazon.

Absolute pathetic attempts at delivery. I watched the truck circle the block 4 times looking for a very obvious address. Instead of stepping out and taking a quick look they drove away and marked it as an incomplete address. Delivery is now 3 days late to due sheer incompetence.

I have bought Swiss Miss No Sugar Added Hot Cocoa Mix, Milk Chocolate, 60 Count Envelopes, 0.73 oz Each Packets, New Recipe Makes a Larger 8oz mug of cocoa from Amazon. I get nausea and diarrhea every time I consume this product. Amazon does not want to refund me for this. This product is not suitable for me. I paid $38.00 for this. I want refund for this.

Biggest scammers they charge your card fees you don’t even authorize. 6 months after closing my account they charged my card three times for $6.60 for Amazon music I know nothing about
When I called them, they said it was ordered through my Amazon dot which I don’t even have also my daughter‘s card was charged after she used it to buy a birthday present for the first using Amazon they charged $6.60 for Amazon music also 🤬

Absolutely Disgusted – Never Received My Order

I’m beyond fed up. I ordered an item and, once again, Amazon’s delivery person left it in front of the building, instead of bringing it up to my apartment on the third floor. They didn’t even bother to ring the bell—how hard is it to press a button so I know my package is outside?

This isn’t just a one-time mistake. This happens to me EVERY SINGLE MONTH. I’ve lost count of how many times I've gone downstairs to find my package already stolen or gone. It's like Amazon thinks the hallway is a safe locker. News flash: it’s not.

To make things worse, this time Amazon refused to refund me because I had a few previous refunds. As if it's my fault their delivery process is a complete joke. I'm being punished for their repeated negligence.

How about fixing your system instead of blaming loyal customers? If this is a common issue, maybe it’s time to rethink your delivery policies instead of acting like the customer is the problem.

I’m officially done with Amazon. This platform has become completely unreliable, and I refuse to waste any more money on items that never even reach me.

I signed up with Amazon Canada, made a purchase and they refuse to send me my purchase data for the personal account because the business account signed linked to the personal account isn't verified. And they refuse to close the business account that I requested closed twice.

The courier company that Amazon.ca deals with for returns made a mistake recording the number of items I was returning therefore I only received half my refund.I have written several emails to their supposed customer service department for the last week now,still no reply or resolution.Its only a matter of $53.00 but as a senior citizen it's a loss I can't afford.How can a multi millionaire company be so incredibly irresponsible? I will never order another thing from Amazon no matter how good the price.No customer service at all,ridiculous.

Il est temps de changer j’ai assez payé j’ai décider d’arrêter de consommer et de créer de la pollution inutile .

I’ve spent over a week trying to activate my Amazon Seller account — and the experience has been an absolute disaster.

I spoke with five different representatives, and each gave me contradictory or outright false information. Every time I followed one person’s instructions, the next rep told me it was wrong. Not once did anyone take ownership or properly escalate the issue.

This isn’t just “slow service” — it’s a complete collapse of internal communication and process. For a company that prides itself on being a global e-commerce leader, Amazon runs its seller onboarding like a badly organized startup.

If you’re considering selling on Amazon, be warned: you’ll be up against a system where no one is accountable, support is chaotic, and your time will be wasted in endless circles.

Amazon, you urgently need to fix your Seller Support infrastructure — or risk pushing away the very people who drive your marketplace growth.