Amazon.ca Opiniones 304

I’m an 81 year old cancer patient who is housebound and rely on making purchased offering home delivery. I was advised that I was barred from future purchases because of too many returns. My biggest returns were purchasing 2 different laptops which they could not provide support on how to operate them. One was made in China and the second one was made in the USA. I am not tech savvy and was looking for an affordable laptop to replace my old MacBook Pro. I ended up finding a refurbished MacBook online at Amazon and bit the bulletin and paid over $700.00 for one which is a suitable replacement as I am familiar with the MacBook and didn’t require support from Amazon.ca. I am on a fixed income and housebound so having a laptop gives me a way to communicate and access to entertainment which is crucial to me given my circumstances. They cut me off without a hearing. They had a trial,convicted me and handed down a sentence with my input or hearing my side of the concerns. I was told that I could submit an explanation and appeal which I did a month ago and I haven’t heard a peep from them. I have spent many thousands over the years of being a member. This is no way to treat a customer. If you sell a product, you should be able to stand by and support it. It’s not just take the money and run. A multi billion dollar company like yourselves should be ashamed of yourselves.

I bought an exercise machine and it arrived defective. I need to return it, but Amazon doesn’t offer home pickup for this item. The box is huge and extremely heavy — there’s no way I can bring it to the post office myself. Amazon told me that even if I’m willing to pay for pickup, it’s simply not possible.
So I’m stuck with a defective product that I cannot return.
Extremely disappointing experience.

Very disappointing experience. I tried to follow the system correctly, and when I cancel an order, I expect everything related to it, including any subscription—to be fully cancelled.
However, after cancelling, I later received additional items as if the subscription was still active. When I placed a new order, I made sure not to select any subscription option, yet the system still processed it as one. This is confusing and unacceptable.
From a customer’s perspective, if something is cancelled, it should be completely cancelled. It should not continue generating new shipments without clear authorization.
On top of that, when I contacted customer service to explain the situation, I did not feel supported. I tried to explain calmly, but the interaction felt rushed and unhelpful, and I was told I still had to pay to return items I did not intend to receive.
As a regular and active customer, this was very disappointing. Based on this experience, I will not be purchasing through Amazon again.

When I called to inquire about the return process the answer I received was very misleading. I did not know this until my follow-up today. Initially I was told it was faster to have the money refunded on a gift card and that would take about 2 to 3 hours after it was received at the Amazon location. If I opted to have the money refunded to my credit card then it would take up to 30 days. That was the information the girl gave me and I based my decision on that. The tracking tells me it should have been received by the 14th and it is still not there. When I called to follow up I was told that they have 30 days to process a return regardless of how the refund is issued. Once my refund has been processed I will be canceling my Amazon account. The process needs to be streamlined and expedited. If they can get Parcels to us that quickly you should be able to do the refunds the same way. That is my money that is being held up with a poor process. Do better Amazon.

I have used amazon.ca for many years. I cant say enough how good and honest they have been. customer service has been excellent. Whether i am buying something or disputing something they have always been excellent. Anytime i have had to return something or get a refund they have been honest. I cant thank them enough. I live in a remote town where shopping is minimal, and amazon.ca has been always my go to store because they are good and trusted. again thank you amazon

I purchase a fair amount of products from Amazon.ca and in about 98% there isn't any issue. What I am writing about is the inability of leaving feedback reflective of Amazon itself, not a supplier. There does not appear to be that ability on their website.
Oh, yes, one cam leave feedback about a supplier but not Amazon itself even though Amazon might be the direct reason any negative feedback is left the supplier.

I ordered a book from Amazon. The packaging was fine. However the book inside had driblets of liquid. I thought how can it get wet in the inside if the packaging was dry. I thought it was water but clearly it was oil as it saturated through. It was some perfumed oil on the book as if someone spilled a bottle of body oil on it. It probably was returned by someone that did this and was not checked by quality control and put back. But how could this get missed so many times? How could it have spots on it and still be packaged that way is beyond me. Someone would have to check the return, then someone would have to put it back at a warehouse, then someone would have to package it on an order. I was disgusted by the service by customer service because all they wanted to do was give a refund but I said I wanted to escalate this as their services keep failing. I spoke to a supervisor and surely hope they will advice whomever as this is the only way improvements will happen. Lately, in my recent experiences I've had to talk to numerous people to escalate so that they can get it right but it seems to be a failing business.

I bought a jacket with my credit card and payed over $160,I returned the item with purolator but did not receive a refund, after over a month of them insisting I didn’t return it they refunded it as a gift card and told me it was a system issue and there was nothing they could do to fix it. When I used the gift card to order a replacement item the shipment was delayed in transit and I have at this point not received the item or a refund.

Achat le 27 mars et en date d aujourd’hui Jamais reçu le produit car ne savent pas où il est rendu malgré qu’il a quitté emplacement du vendeur. J ai du demandé un remboursement. J’ai fait l achat leur d’une promotion de Pâques. On me mentionne que je peux refaire l achat mais il est maintenant à 1499,00$ j’ai parlé au service à la clientèle une journée avant le (6 avril) et j ai même les preuves à l appui, et l agent me mentionne de refaire l achat et demander le remboursement pour la différence du montant car c est l erreur d Amazon, et aucun suivi après le 31 mars du transporteur. Aujourd’hui , j’ai fait la demande de remboursement et expliquer mon cas a l agent et il m informe que non il ne me rembourserons pas la différence du montant et que je dois maintenant payer le prix de 1499$ malgré que c est eux qui on perdu ma commande. Bravo à vous de faire payer le client qui n est pas responsable de la perte du colis et d aucun suivi de leur transporteur et qui ne veulent pas compenser mais seulement rembourser sans essayer de comprendre qu il a un agent de leur équipe qui m à indiqué de faire l achat à ce montant et de demander un remboursement. Le service à la cliente ne disent jamais les meme choses et se contredisent. Maintenant à nous les clients de vivre avec. Aux gens, Faites attention lors de vos achats !!! j’ai souvent fait des achats mais maintenant c est terminé car services à la clientèle incompétent et n est pas à l écoute des clients. Vraiment très décevant d une entreprise mondiale.

He drop one of my fragile packages. I opened the door He gave me one of the packages picked up the dropped took the package back out of my hand put the outside took a picture I thought he was going to pass me back the package ge didn't. He was rude. I told him they were my birthday gifts I was happy he was here. He made sure I wasn't happy. I had a dirty package from where it landed in driveway. Bad bad bad service

I have been having a lot of problems with the couriers amazon uses since about the 1st of December, 2025. I had a package that was a christmas gift that was open when the courier put the package on our deck. When I picked the package up the bottom was completely open. They folded the box flaps under and set it down so the package weight kept it closed. There were pieces missing. When I wrote my review on Amazon it was refused because I talked about the shipping and it was not about the product. How could I write about a product that wasn't in the box? They didn't even ask me about what happened. Amazon doesn't even have an option to review the shipping any more so WHERE am I suppose to complain to them about what happened? Answer is....they don't want to hear it.
This was just 1 order of many with problems since Dec.1st. And now I have another problem with my latest order. And, yes, it is shipping again!
I see Amazon quickly turning into the new EBAY. A store that you only use if there is nowhere else to get what your looking for. I use to use ebay all the time but I haven't use them in years now because they gave up caring about the buyers and the sellers were just ripping the customers off all the time. Ebay didn't seem to care. And I find Amazon is going the route. They seem to be making it harder and harder to get support. They keep changing where you can find support for what your looking for (where to leave reviews, exchange a broken item instead of refund, etc).
I don't want to but if this is the future of shopping at Amazon then I will have to reduce my shopping with them like I did with eBay.

I am very disappointed with Amazon’s delivery service.
Within just 2 weeks, Amazon lost 2 of my packages, and Prime orders were not delivered on time. This is not a one-time issue anymore - it has happened repeatedly in a very short period.
I pay for Prime and expect reliable and timely delivery. Instead, I have had missing packages, delays, and a very frustrating experience overall.
Other customers should be aware that the delivery service has become unreliable. This level of service is not acceptable.

Buyers beware of scams and third-party sellers, never order from them! Don't believe there A-Z promise! I ordered a gaming computer and only received a monitor. They have done nothing to help me get my money back. Customer service has been useless. This seller continues to rip people off. It's total fraud!

Amazon is known for its convenience, which is why I used to be a loyal and satisfied customer. However, over the past 4–6 months, I’ve noticed a significant decline in both product quality and service. I’ve received items that were clearly used, missing parts, or not delivered at all.

What’s been most frustrating is the lack of support from customer service. There seems to be little empathy, accountability, or willingness to resolve issues effectively.

I rely on Amazon for convenience, especially due to chronic health conditions. In the past, return pickups from my home were standard and incredibly helpful. Now, that option is rarely available. Instead, I’m expected to repackage items, print labels, and travel to drop-off locations—often for issues that were not my fault.

If I’m expected to handle the logistics of returns due to repeated service failures, it feels like I’m doing Amazon’s job. That shouldn’t be the customer’s responsibility.

Most recently, I ordered a set of Little People figurines as an Easter gift for my nephew. The outer Amazon packaging was intact, but the product packaging inside had clearly been tampered with—and since it’s transparent, it was obvious that multiple characters were missing before it was even shipped.

This pattern of declining quality and lack of support is disappointing. Amazon needs to do better.

Dear Amazon: If you’re reading this, if you require me to do your job, you’ll need to add me to payroll.

⚠️ Serious Refund Issue – Warning to Buyers (Amazon Canada)

I purchased a jewelry repair device priced at approximately $502.74
on November 15 from Amazon.ca. The main reason I chose Amazon was the expectation of strong customer protection and a reliable return/refund process.

When the item arrived, it had a clear technical defect and did not function properly. I immediately reported the issue, provided photos, and requested a return. Amazon approved the return and issued a Return Label and Return Authorization. Following their instructions, I shipped the item back via UPS on December 23, 2025. I kept the UPS receipt and proof of shipment.

Since then, despite doing everything correctly:

- I returned the item using Amazon’s provided label
- I kept and submitted the UPS receipt
- I uploaded the proof three separate times
- I contacted Amazon support multiple times
- I was promised a refund by March 9
- Each claim was closed without refund

The seller (a third-party company) claims they did not receive the item. However, I provided official UPS proof showing the return shipment. Despite this, Amazon repeatedly closed my claims and did not issue a refund.

This situation is extremely disappointing because:

- I specifically chose Amazon for buyer protection
- The item cost around $500
- I followed Amazon’s instructions exactly
- I provided official return documentation
- Months have passed without resolution
- My money is still not refunded
- This caused financial stress and wasted significant time

Most concerning, Amazon support ultimately advised me to contact my bank and file a chargeback. This defeats the entire purpose of purchasing through Amazon for secure transactions and buyer protection.

⚠️ Warning to other buyers:
When purchasing from third-party sellers on Amazon, even if:

- Amazon approves your return
- You ship using their label
- You provide proof of return

You may still:

- Have your claim denied
- Not receive your refund
- Be forced to dispute through your bank
- Wait months without resolution

This experience has significantly reduced my trust in Amazon’s buyer protection system. I hope Amazon reviews this process and better protects customers who follow the official return procedure.

Amazon used to be reliable, competitive, fair and the best option overall. I noticed a change for the worse a few months back- just not the same as it was. I’m disappointed with delayed delivery, glitchy app, unavailability of products and other issues.

Today I made my second order to Amazon.ca for a $58.44 item. The first purchase I ever made from Amazon.ca was in February, and my Amazon credit card was declined.
I went back and forth with customer service with over a dozen emails to correct this issue. I was able to make the payment, but later that day I received a notice that my card had been declined again. This stupid loop was repeated several times and I just gave up.
Finally a couple of weeks later, my item was received and my card had been charged.

Today, March 20, I figured the problem was fixed so I tried again to buy a $60 item. This time I used my Costco Visa, and again my purchase was declined. I have run our of patience with this reluctant retailer. We are in our fourth year in Gimli, Manitoba. I use credit cards for all my purchases, online and in person. The only retailer to turn me down is Amazon. I am giving up.
Incidentally, I checked here on their reviews. Of 289 reviews for Amazon.ca, 7% get 5 stars, 4% get 4 stars, 4% get 3 stars, 6% get 2 stars, and 79% get one star, not including mine.

After receiving an order, the price of the item dropped. I contact Amazon through the online chat and was told I would have the price difference returned to my gift card balance in 2-4 hours. After 6 hours I had still not received the refund and contacted Amazon chat to inquire. After chatting with four different agents (including the supervisor) I was told they could not refund the difference(they could not seem to figure out how to do it). I told them I did not believe them and was told that was my prerogative. Have sent them an email (not sure if they will actually get it) and hope to get this resolved before I end my Amazon shopping relationship.