ANINE BING Opiniones 

Dårlig kundeservice. Skal selv betale returfragt, hvis ikke en vare er købt til fuld pris. Normal praksis er, at man som minimum kan købe en returlabel - hvilket sikre nem retur. Her skal man selv sørge for at købe returlabel og sikre at virksomheden får besked om forsendelsen. Det koster over 130 kr. at sende retur fra DK til Belgien.

Really disappointed terrible service for a premium brand ten 12 days since I sent my return back and no refund keep getting same message from customer service 1-2 weeks to get refund not acceptable quality of sweatshirt really poor fit so sent back straight away won’t order again ORDER NUMBER #342320

I ordered a top on 5 December, money taken from account on 7 December and item did not arrive until 20 December and as it had been a present for someone I had to return it, as it arrived so late. Return was sent on 21 December, and today 17 January I still have no refund. Keep getting scripted replies saying I have to wait for the item to arrive in their warehouse, however I can see it was sent to them on 23 December by carrier. I had opened a case with Paypal, but Anine Bing advised I close it as it would delay refund, but still nothing.

Anine Bing have had €200 for 6 weeks and still have not refunded me.

Appalling service for a supposed premium product. WOuld have expected more. How do I go about expeidating refund now?

Extremely disappointed with how Anine Bing handles quality issues and customer service. I purchased a pair of boots that were defective after ONE wear, and instead of standing behind their product, they gave me the runaround for weeks. I had to pay out of pocket just to send their defective boots back because their return label wasn’t even usable. And guess what? They refused to reimburse me for that cost. For a ‘premium’ brand, I expected way better. Beware if you’re shopping here—customer service is a nightmare, and you’ll be left spending more money just to fix their quality control issues.

Eigentlich möchte ich auch gar keinen Stern geben. Habe im Sale gekauft. Beide Teile entsprachen nicht der Größe. Die Rücksendung muss man selbst veranlassen und die Postgebühr von 15€ wurde für die Rücksendung nicht übernommen.
Das Geld für die Produkte hab ich über den Paypal Käuferschutz zum Glück zurück erhalten. Zwischendurch wurde mir von einer Dame von der Kundenbetreuung Anine Bing angedroht,dass ich mein Geld erst zurückerhalte,wenn ich den Antrag auf Käuferschutz bei Pay pal zurückziehe. Ich bin doch nicht mit einem Klammerbeutel gepudert. Das war echt zum letzen Mal das ich da eine Bestellung getätigt habe und ich würde auch jeden davon abraten.

Terrible customer service. Says it 'loves to hear from customers,' which is doubtless why it doesn't respond to emails, wont supply a phone number and doesn't accept messages on Twitter. I bought a jacket which doesn't fit but because it was a sale item, no refunds. Absolutely outrageous. Do NOT buy sale items unless you are one hundred percent sure they will be what you want. I will never use this company again.

I bought a sweatshirt from them, and it turned out to be too big. When I attempted to exchange it, they informed me that since the item was on sale, it was a final sale. However, there was no indication that it was a final sale at any point. They claimed it was mentioned in my email confirmation, but I reviewed the order email, and there is no such disclosure. It's important to be aware of their misleading practices.

Sehr schlechter und unseriöser Kundenservice. Mein Paket wurde an meiner Haustür gestohlen (vermutlich vom Paketboten selbst) und nun stellt sich der Online Shop quer. Sie bieten mir keine Erstattung oder zumindest eine kleine Wiedergutmachung an. 500€ sind somit einfach weg. Ich bin geschockt, wie man seine Kunden als hochpreisiges Unternehmen so schlecht behandeln kann. Man erhält bei Beschwerden immer nur die gleiche Antwort, auf den individuellen Fall wird nicht eingegangen. Ich kann nur davon abraten, so behandelt man keine Kunden.

Awful website that doesn't work correctly. Tried clothes offline and what can I say- that quality is too overpriced for basic models, many small defects like lining, some sizes are not true to size. don't recommend at all

Købte en dyr t-shirt - efter 5 skåne vask er al skrift næsten væk.

Forhandleren jeg købte ved kontaktede jeg for en måned siden.

De vil intet gøre før de hører fra Anine Bing som ikke vender tilbage.

Ich hatte eine Reklamation bzgl eines kürzlich erworbenen Shoppers. Elise vom Kundenservice hatte sich umgehend meiner Email angenommen und es wurde sehr schnell u kundenorientiert reagiert, das war wirklich top!

The worst brand and website I've ever bought from!!! I bought a hoodie during their summer sale... it arrives at my house, and it's a one-piece swimsuit!!! After trying multiple times to find a phone number to call (obviously, they don't have this kind of service, nor do they have an online chat on their website), I decided to email customer service, explaining the situation and saying that I want my hoodie (it was supposed to be a gift), and guess what? The hoodie was already SOLD OUT. They made me return the item without paying any fees, as they should have, since it was their fault. Now it's been over 3 weeks that I've been waiting for the refund. Scandalous, a brand with these prices... what a shame.
And on top of that, being in Europe, I have to wait for their customer service to respond from the U.S., wasting even more time. Is it possible that with all the stores they have in Europe, they don't have a European customer service? Scandalous

Let’s start with the package did not arrive at address listed. I had to hunt it down and ask what the problem was
Very frustrating to do when there isn’t a contact phone number for anine bing customer service dept
only emails which take more time and effort and really hard to convey an unhappy experience through back and forth emails
(Which I now think is done deliberately)

Anine Bing rerouted package but it took weeks to arrive, and the exterior and shoe box was damaged when it arrived

Within 3 weeks and prob five times of wear total the rubber slide had ripped apart at the seem
They will not take it back to exam the defect or take responsibility for a cheap product and even cheaper customer care delivery
Anine Bing is all hype and nothing actual of real style quality or a good team representing the name
Sorry I made the mistake of trusting this brand
Please don’t do the same

They are misleading you to buy FINAL SALE items by writing “free shipping and return on most orders” underneath the items, BUT this does NOT include final sale. so you won’t get to return or even exchange the size even if you are in EUROPE. They don’t follow European rules, and it’s very shocking.
Stay away unless you have extra money you want to gamble with.

Rask levering på døren. Bestillte en shorts og en t-shirt. God kvalitet, jeg har ikke måtte betale noen ekstra gebyrer etter å ha betalt i kassen på nettsiden. Veldig fornøyd!

Har kjøpt sko på 8.700kr, det var på tilbud men var for små. men jeg fikk ikke sende i retur. aldri fikk noe svar, prøvd å ta kontakt med kundeservise , har sendt mange epost, aldri fikk retur lapp ellers svar.

Placed an order on their site and I qualified for a free gift with purchase (tumbler). The “free gift” was in my cart upon checkout and also indicated on my order confirmation. However, when I received my order there was no tumbler. I contacted customer service and they said they would look into it and ship one, but I never received anything from them. I also noticed after this that they were listed on the site for sale, so they had them…Left a bad taste in my mouth. I still like the brand and have purchased from other retailers when they have her items on sale, but I don’t think I would buy direct again.

GE5634158671NL How the heck do you get customer services to respond???? Still no response to email nearly a week later and have chased. They also sent a tracking link for DHL that is invalid. Totally incompetent. Will AVOID online. Lovely experience in store and online is a total disgrace.

Since February 22nd I’m waiting for my refund: the refund of a wrong size defective shoes with traces of wear. They have been sent to me just with hope to destock the defective goods. The shoes were on sale. However it’s not a reason to trade such items. The shoes made in Turkey that cost like Ferragamo. I was a loyal customer but Never again in my life I’ll buy from Anine Bing.

Altid en kæmpe fornøjelse at handle på Anine Bing’s hjemmeside.

Fantastisk brand og lynhurtig levering. Og super nem returnering hvis det mod forventning ikke passer ❤️❤️