ANINE BING Opiniones 

Spent $200 on a sweatshirt and after washing once, there is a bleach type stain. I did not use any bleach, washed per instructions and washed in washer by itself. Received a replacement and it happened again. Waiting on a response to see if they will resolve since it is now past the 14 day return window. I have never had this happen before for no reason. If this is the quality I can expect from this brand, I will not purchase from again.

Ich kann mich meine n Vorrednern nur anschliessen, denn ich habe das gleiche Problem mit meiner Retoure! Anstatt für die reguläre Ware gleich ein Retourenlabel beizulegen oder das automatisch auf der Website selbst erstellen zu können, kommt hier trotz mehrmaliger Nachfrage und e-mail Verkehr nichts!! Ich finde es eine Frechheit und habe auch keine Lust mehr auf diese Marke!
Hier gibt es nicht mal einen Stern zu vergeben!!!

Ich würde keinen Stern geben, wenn ich könnte. Absolut schlechter Kundenservice. Ich habe jetzt schon ein drittes Mal dahin geschrieben und um ein Rücksendelabel gebeten, weil es so in dem beigefügten Zettel steht. Ich bekomme keine Antwort. Dafür, dass die Klamotten so unfassbar teuer sind, ist der Kundenservice ein Witz! Da ich per Kreditkarte gezahlt habe, hoffe ich, dass ich mein Geld zurück bekomme!!! Werde ansonsten andere Schritte einleiten. Ich hätte besser vorher mal hier geschaut, dann hätte ich mir die Bestellung gespart.

There was no return information in my online order. I have contacted them four times to request them to email me a label. I can print out and ship it back. I have even called one of the stores. There was a very kind lady at one of the stores who said she would let the headquarters know, but still after four attempts ,no one has reached out to me

So shocked at the quality. Decided to buy the grey hoodie with the logo on front. Absolutely mortified to discover when it arrived that the logo was just printed on. £180?! Grosssss

Einmal nie wieder!!! Die Rücksendung geht an eine Firma in Belgien und mein Paket ist nun schon seit 27.11. unterwegs und kann in Belgien aus irgendeinem Grund nicht zugestellt werden! Adresse ist richtig keine Ahnung ob es die Firma überhaupt gibt! Denke mein Geld ist weg 👎

NEVER BUY ANYTHING FROM THEM EVER! I regret that I only found these reviews when I was looking for information about their customer service, which is non-existent... this brand is bull*$hit! MY SWEATSHIRT HAS ORANGE STAINS AFTER WEARING ONE DAY!!! AS IF HER COLOR WAS WORN. This brand is a mistake! the quality of a sweatshirt for €200 is a mistake! 🤬

Bitte bestellt niemals reduzierte Artikel..die Rücksendung ist kostenpflichtig!!! Dies erfahrt ihr aber erst, wenn ihr in das Kleingedruckte schaut..auf der Bestellseite heißt es großartig: kostenfreie Rückgabe!! Dies ist unlauterer Wettbewerb, leider kann man juristisch nicht gegen Anine Bing vorgehen, da es im Kleingedruckten steht..deshalb hilft nur: NICHT ONLINE REDUZIERTE TEILE BESTELLEN!!
Habe vom Store in einer deutschen Stadt auch von dieser unmöglichen Geschäftspraktik gehört, die das Verhalten des Unternehmens auch unmöglich finden.

If I had a choice, I would not give any stars at all. For a high fashion trendy line w media street cred, DO NOT purchase anything you may ever considering returning. There IS NO CUSTOMER SERVICE at this company and nowhere to call! No one responds and there is no one who can confirm items being returning to the warehouse. Shame on this company for not managing their growth.

Everyone can make mistakes but not following up for return questions or labels for weeks is unacceptable!!!

The quality does NOT match the price point of these items. Cheaply made and you can't give a negative review on the AB site. Plastic sunglasses don't lay flat/even when sides are out, Mika shirt left shoulder was puckered, another shirt had pen marks where the button holes were (and it was new!), every single sweater looks worn out after one wash (poor material choice). I am willing to spend the money but certainly not for this poor quality. Moving on.

I purchased two items two months ago, paid immediately with Apple Pay, and later was informed that one item is unavailable, and they would refund the amount. However, the refund has not been received in the past two months. Despite reaching out to customer service via email, their responses feel automated and unhelpful. They neither assist nor take responsibility. This brand has been a terrible experience for me, both in terms of customer service and product quality.

Deres kundeservice er IKKE eksisterende!
Virkelig overraskende for sådan et populært brand, at kundeservicen er så ufatteligt ringe. Der er ingen kontakt, som i slet ikke.

Poor Poor customer service! They don't reply at all. I will unfortunately never shop here again!

I ordered two t shirts at £100 each. When they arrived I tried them on and they didn’t suit me. Rather than having the return info readily available, I had to email them to ask how I return. I received some automated responses. One advised that for a full refund the item had to be back to them within 14 days. I kept trying to contact them for days without the return info or any of my questions answered. The day before the 14 days I had no other option other than to pay £8.15 for next day delivery. Someone finally responded and assured me that I would be reimbursed for the shipping. Well that was a lie and they are now refusing to pay me back for my shipping. I tried to log a formal complaint and just got a response from the same person I’ve been emailing. Then today, two weeks and 3 days after, I returned my items I only get refunded for one item so now I’m having to get back in touch with them. Dreadful customer service. I would never buy from them again!

I think their website is a sham! Where are the reviews ?? I know I’ve written one on a hoodie I purchased for my daughter absolute nightmare dealing with their “Concierge” For a $200 hoodie to come in a package reeking of chemicals my daughter decided to wash it on gentle cycle because she truly was excited to wear it asap! She did a small load on gentle cycle - the thing fell apart ! And ruined the rest of the clothing with little balls of lint and these little balls of lint were all over the floor when removing the clothes from the washer. Needless to say, she hung it up to dry. I contacted customer service or “Concierge” they responded promptly asking for proof ! I sent video and pics my daughter took just to show me upon washing. It’s been weeks. I followed up only to be ignored! Anyway, based on some of these reviews here (because you cannot read reviews on their site) it’s not even worth sending back you’ll be out of your money and item! Also, you’re better off purchasing AB from a department store or Revolve with excellent customer service and return /exchange policy! So disappointed!!

Ik had de reviews moeten lezen. Ik wacht nu al 9 dagen op een return label. Geen antwoord en geen return label, nu is de return datum verstreken.

A huge disappointment for the Over The Knee Hilda Boots. First of all $600 for faux leather boots then it better be good but I only worn it once out for dinner (approximately 3 hours) and came home found out the bottom tips of the boots are separated also it won’t stay but kept sliding down….stay away from this brand….

I purchased x3 Sweatshirts through the UK Website.
I have been requesting a returns label for 4 days with nil response.
I contacted the Mayfair store to see if they could follow up with customer services / chase on my behalf on my behalf, however they have advised that every time I chase my query goes to the back of the queue.
I can see that similar people have provided similar reviews from this luxury brand!
It absolutely appalling service that I wasn’t provided a returns label / have to keep chasing this with nil response no that returns can be processed through the brands website, like most retailers these days!

THIS IS NOT A LUXURY BRAND IF THIS IS THE SERVICE THAT IS PROVIDED FOLLOWING A PURCHASE!

Horrible customer service.
Did not receive the order, concierge telling me life sucks, going back and forth requesting refund, and they just keep replying that my order was not delivered and that they are terribly sorry. Alas, no refund. Absolutely horrible. PLEASE DO NOT PURCHASE FROM THIS BRAND. GO ELSEWHERE TO SPEND YOUR HARD EARNED MONEY.

Have a few items from the brand, used to really enjoy their pieces and the brand. My recent experience in the Grosvenor Street store however has meant I will no longer be shopping with this brand going forward. I have never received such rude and incompetent service from a retailer. Upsetting, frustrated and disappointed. If you want to give the brand a go maybe try the Covent Garden store (good service in there before) or order from Selfridges. Just make sure you want to keep the item as returns is nothing short of a nightmare even the staff aren't up to scratch with. On the plus, not shopping with them anymore might save me some money! 😅