ANINE BING Opiniones 

Katastrophaler Kundenservice !!! Keine Reaktion auf Mails, wegen Return. Ich verstehe nicht, warum legen nicht gleich Returnschein rein. Eigentlich sehr schade, die verlieren die Kunden.

Deludente all’ennesima potenza!!! Ho richiesto un cambio e non hanno mai risposto alla mail… il capo è arrivato molto stropicciato ed essendo un blazer era impossibile stirarlo … prezzi alti e qualità scarsissima!!! Non comprate

Avoid buying anything online! Poor poor service! No reply to my emails to provide a return label! What an overrrated brand with poor quality and service. They are non responsive. Avoid!

Appalling quality. Misinformed by Sydney sales staff regarding sizing. The jacket I purchased (un-returnable as it is a sale item) would have been designed to suit an Orangutan (with greatest respect to the noble animal). Sleeves so long they reach my finger tips. Loose threads everywhere. Very poorly finished off, clearly made very cheaply yet sold with a very high price point. I suspect the review I left for the garment on the AB site won't be posted, and I doubt very much that I'll hear back from 'concierge'. As others before me have stated, steer clear of this overpriced under performing brand. Just atrocious!

What a rip off when it comes to the quality!!! 100 eur for a T-shirt that was washed one time and then had several small holes along the neck line. The high street fashion stores produces even better t-shirts!!!
I will never ever buy from Anine Bing again!

Shocking service - £120 T-shirt purchased 9 months ago, worn less than 10 times and has a hole in. Customer services couldn’t care less and wouldn’t even consider an exchange!

Ordered a T'shirt that has never arrived. I have tried to contact them through their chat service online but gets the message that they will look into it. The same goes for e-mail communication. They are not responding anymore, however thet promised to look into it. Nothing has happened. Its been a while now. No refound and no new order.

Schöne Bilder posten auf Instagram und in Wirklichkeit die Kunden betrügen. Ich warte seit Ewigkeiten auf mein Geld nachdem ich meine Bestellung retourniert habe. Meine Rücksendung ist eingegangen, dafür habe ich Beweise und dennoch wird mir mein Geld nicht zurück erstattet. Ich habe desöfteren den Kundenservice kontaktiert und keine Antwort erhalten.

Was sent a t shirt which was labelled incorrectly by Anine Bing so the wrong size. They signed for the return on 31st July and I have provided proof of signature and return and still haven’t been refunded. Every time I chase I get told they are sorry and will again ‘chase the warehouse’, this warehouse seemingly ignores their chase and I have to follow up again and receive the same apology and assurances that they will ‘chase the warehouse’ again. I have never ordered anything, whether from a non luxury or luxury brand that sits on a return that was signed for over 3 weeks ago and refuses to refund when they have clear proof of return. I’m genuinely horrified by this process and am finding their lack of accountability and ownership shocking. Thank god it was a £100 T shirt and not something more expensive. Either way, I am at a loss as to what to do and am fed up of endless nothing emails.

I’ve never felt compelled to leave a review before but I genuinely feel their policy needs to change. I bought a jacket in the sale almost a month ago that arrived damaged. I wrote immediately and asked for a little compensation to get it fixed locally. I sent photos of the damage. The jacket still had the labels on. I was asked if I was sure it arrived like that. I have had to send 4 emails to chase the issue and it is still ongoing. The latest email I have had from then told me to get it fixed and they would give me the cost of the repair off my next purchase!! I mean…what is going on! This could have been resolved so simply and left a customer feeling warm and happy telling all their friends how great the service was with very little cost to the company. Instead I’m leaving this review.

Handlet fra Aninebing til Norge. Sjekket på forhånd at de var medlem på listen for VOEC-ordningen på Skatteetaten, og de var oppført. Likevel måtte jeg betale MVA og toll på kjøpet mitt. Da jeg tok kontakt med kundeservice og ba om det ekstra jeg betalte for MVA, slik Skatteetaten oppgir at man skal, ville de ikke hjelpe. Fikk ingen forklaring på spørsmålene mine rundt reglene de må følge under VOEC-ordningen, hvor MVA må være inkludert i prisen på nettsiden. Tok også kontakt med Skatteetaten som sa de skulle følge opp med Anine Bing, men fikk aldri oppklarende svar fra selskapet og aldri pengene tilbake (noe de er pliktige til å gjøre under VOEC). Vær klar for å betale toll hvis du kjøper fra nettsiden deres, selv om de er oppført på VOEC-listen.

Dieser online Shop gehört für mich zu den schlechtesten, die ich kenne, zumindest was die Abwicklung der Retoure angeht.
Erst muss man zur Anforderung des Retourenlabels einen E-Mail schreiben. 3 Tage später kam die Frage was die Gründe für die Retoure sind, nochmals 4 Tage später hatten wir dann endlich das Label-> 1 Woche um 1 Label zuzusenden? Danach hat es dann nochmals über 1 Woche gedauert, bis ich endlich wieder die Rückerstattung erhalten habe.

Ça s’est très bien passé, commandé le 2 août reçu le 4 août. Très bien emballé je suis très contente de ma livraison avec gls. Je peux recommande malgré les mauvais commentaires

I purchased two items in the sale to find the next day they were reduced again. I repurchase the items and they all turned up at the same time. Unfortunately they were not suitable. No returns label provided. I contacted them and was told I needed to return them at my own cost. I tried to send by Evri but as they get you to send them to the Chelsea store the store dose not open till 11 and therefore no one was there to take them and they ended up back with me 4 days later. I then sent by Royal Mail tracked signed for they were received and yet 3 weeks later I had not been refunded. I reached out to concierge over 8 times they said I would get my refund but it was taking longer than usual this seem. They can see it was received but still nothing. Do not buy anything from the website you will be disappointed with the customer service and care you receive. I asked to make a complaint and the store directed me to the concierge who do not reply to you. I have taken to writing a daily email yet still no action taken.

You don't buy anything from them! My sweatshirt has lost its color in various places. No contact with customer service. THE WORST BRAND THAT EXISTS!!!!! 🤬

Wouldn’t recommend ordering from here, emailed re return label for item I ordered online within a few days of receiving, told they will only accept based on consumer rights laws - their words not mine - and that I had to cover my own shipping costs, after two weeks emailed for update and was told the store is being renovated so I needed to wait and that once received it would take another 1-2 weeks. Still waiting for a refund and have had to raise a dispute with my credit card provider who are now in communications with them. Communication from Anine Bing - can only describe this as bizarre - tried to complain and they just told me to check out their new looks and to have a wonderful day (¿¿). Save yourself the agro!

Do yourself a favour and do not order online from AB.
It is honestly a nightmare to return the items and get a refund. Very poor communications. You will not get a confirmation email even if you return the unwanted items yourself to the shop ! (They just told me to ‘take a picture’ to prove the items had been returned 🙄) They are simply not set up to track the returned items. It can take up to 8 weeks (!) to get a refund and you will struggle to hear from their customer service team (they thought it would be a good idea to name their customers service team ‘concierge’ …oh the irony!) the shop assistants apparently get bombarded with phone calls from desperate online customers all day as there is no direct line to ‘the concierge’. The business is just not set up to service online customers properly. At least not from the UK. I will never purchase online from their website. Do not make the same mistake.

Hidden terms and conditions that sale items can not be returned. I will be reporting this to trade standards too because it is not acceptable. Very poor customer service. I wish I read all the reviews before making purchase, never again 👎🏻👎🏻👎🏻👎🏻

Purchased Delphine flats shoes in black.
Wore them 2 times outside and sole is already all scratched and black coating is peeling exposing some white cheep looking material.
I called customer support and the lady brushed me off saying it is normal wear.
Very disappointed and will never buy again.