Answer4u Opiniones 489

TrustScore: 5 sobre 5

5,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've been using A4U for many years and they have always been reliable, efficient and friendly. The odd problem has been sorted quickly and my clients have always reported a good experience.

Valorada con 5 estrellas sobre 5

Fantastic support from Adam at A4U. Really needed something delivered at pace and Adam went WAY above and beyond to make it happen. This allowed us to demonstrate a really agile service capability t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’ve worked with other contact centre providers and Answer4U is the best thus far. We needed bespoke, personal and quite a complex script process. As always, a few challenges to get it to w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely exceptional service. Our Key Account Manager, Dallas, has been great. They quickly understood exactly what we needed, a bit more than just an answering service, and we were live far quicker... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Centro de atención telefónica
  2. Servicio de contestadora

Sobre Answer4u

Escrito por la empresa

Here at Answer4u we understand that trusting your business calls to a third party organisation can feel like a huge leap of faith.

Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in the telephone answering service business since 2004, Answer4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.

Our experienced team is what makes us different.

Escrito por la empresa

The people you and your customers will connect with
We’re proud to have one of the highest staff retention rates in the call centre industry. That means we have a team of experienced call handling telephonists who understand how important that first call, and every call thereafter, can be. We operate as an extension to your business, treating your customers with the highest level of professionalism and expertise.
Technology – Supporting great people with great technology
By continually investing in the latest Call Centre technology you receive the best call handling service available. Our use of resilient technology infrastructure means our levels of service are never compromised and your answering service never suffers. All call handling aspects of your business are fully supported giving you peace of mind.

FREE 30 Day Trial Period

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 7 days.

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 7 days.
We 100% guarantee an uninterrupted, resilient service 24/7/365 for your business.

Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

489 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Friendly & Helpful

Always friendly staff and helpful whenever I have spoken to them.

Over the past few months there has been alot of changes with our account (due to company changes) and each time they are patient & useful.

22 de octubre de 2019
Opinión espontánea
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Respuesta de Answer4u

Thank you for taking the time to review the service, it's always nice to receive positive feedback.

Many thanks

Dwight

Valorada con 5 estrellas sobre 5

We use Answer4u to answer our out of…

We use Answer4u to answer our out of office hour calls. They have provided an extremely professional and bespoke service, answering many techincal questions to our customers. Their customer service with both us and our customers is excellent and they answer any queries and concerns we have quickly. We wholeheartedly recommend them. Thank you for providing us with a top quality service.

22 de octubre de 2019
Opinión espontánea
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Respuesta de Answer4u

I'm pleased to hear how well the service is working for you, thank you for reviewing the service.

Many thanks

Dwight

Valorada con 5 estrellas sobre 5

A4U have been great.

A4U have been great.
Always professional and answer the phones.

7 de octubre de 2019
Opinión espontánea
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Respuesta de Answer4u

Thank you for your review.

Adam

Valorada con 5 estrellas sobre 5

Great service peace of mind

Great service. I have used this service for the last 9 years and have been really happy with the call operators and have had in calling clients comment on how efficient the call handlers are.
It is a great comfort to know competent polite people are there to represent my business when I am not available.

27 de septiembre de 2019
Opinión espontánea
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Respuesta de Answer4u

Thank you for taking the time to review the service.

Many thanks

Dallas

Valorada con 5 estrellas sobre 5

we have been using answer4u for over an…

we have been using answer4u for over an year now and they have been really professional and taken a lot of time to understand our business needs.

25 de septiembre de 2019
Opinión espontánea
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Respuesta de Answer4u

Its great to receive your review Bala, I'm pleased how well the service is working for you.

Many thanks

Adam

Valorada con 5 estrellas sobre 5

Smart Marine Locks Ltd enjoy a great experience

The simple explanation of services was clear and allowed me to chose the best option for my business. The speed and efficiency of set up was incredible. Within 6 hours of my first inquiry I had a working telephone answering service on a bespoke number with efficient scripting and a great support service in place. My Answer4u Key account Manager was efficient, extremely friendly and very supportive. It has been a pleasure dealing with Answer4u and great value for money.

23 de septiembre de 2019
Opinión espontánea
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Respuesta de Answer4u

Hi Iain

Thank you for your review, I'm please to hear the service is working well for you.

Many thanks

Dallas

Valorada con 5 estrellas sobre 5

Great service

Great service, quick onboarding.

12 de septiembre de 2019
Opinión espontánea
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Respuesta de Answer4u

Hi Aaron, thank you for taking the time to review the service.

Many thanks

Adam

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, very responsive and simple to use

19 de agosto de 2019
Opinión espontánea
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Respuesta de Answer4u

Thanks Tony, its always great to hear positive feedback from our customers.

Many thanks

Dallas

Valorada con 5 estrellas sobre 5

Call Answer Service

Call Answer Service - So far we've received a great service from Answer 4 U. They really helped to make the process easy to set up and get going. Minimal fuss. Uncomplicated. Any time we need to update the call scripts, we give them a shout and it's done. Easy as that. They have continued to work with us to improve the service on offer and have even looked at other areas where they may be able to help us in the future.

Thanks guys.

6 de agosto de 2019
Opinión espontánea
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Respuesta de Answer4u

Thank you Everton for reviewing the service

Many thanks

Adam

Valorada con 4 estrellas sobre 5

Always a Great Service

We have been using Answers4U for years and they have always provided a fantastic service which they are happy to adjust if we need them to, which is very useful for our business model.

Very helpful and punctual if we need help or need to make changes to our account and its great that they able to offer 24/7 help line to our customers.

Highly Recommend.

6 de agosto de 2019
Opinión espontánea
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Respuesta de Answer4u

Hi Courtney

It's great to receive positive feedback like this from a long standing client. Thank you for taking the time to review the service.

Many thanks

David

Valorada con 5 estrellas sobre 5

Migration to Answer-4u

We migrated to Answer-4u further to issues with our previous provider, and have enjoyed a significant improvement in service. The changeover was seamless - absolutely hassle free - and the operators are both friendly and efficient. Recommended

1 de agosto de 2019
Opinión espontánea
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Respuesta de Answer4u

Thank you for review, I'm really pleased to hear how well the service is working for you.

Many thanks

Adam

Valorada con 5 estrellas sobre 5

Customer service is expectional

Customer service is expectional, our customers have very complex and timed contracts, the agents are very professional and have learnt about our products in turn allowing them to handle all our calls with confidence.

31 de julio de 2019
Opinión espontánea
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Respuesta de Answer4u

Hi Deborah, thank you for the great feedback

Many thanks

Dallas

Valorada con 4 estrellas sobre 5

Good overall

We often experience a delay in receiving emails in order for us to return the call in a timely manner.

We have received feedback from our patients advising that they have been promised an appointment or informed to attend the practice and they will be seen, this happened on a day when we had no clinician on site.

26 de julio de 2019
Opinión espontánea
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Respuesta de Answer4u

Hi Angie

Thank you for taking the time time to review our service.

I'm sorry you've experienced delays in getting emails especially as this is not a known issue for us. We send out thousands of emails daily and they are all sent immediately after the call ends. Obviously your own ISP can also affect email delivery therefore if you do have issues in future please let us know.

Its disappointing to hear comments that some patients have advised you about our service although I'm really surprised that our agents would make promises like this when they have no means of booking or confirming appointments. As always if you do receive negative comments like this please let us know and we can investigate what took place on the call and if we are at fault we will provide the necessary training to the agent concerned.

Kind regards

Adam

Valorada con 5 estrellas sobre 5

We have been using Answers4U for years…

We have been using Answers4U for years now.
They provide a great service which is tailored to our specific need.
All the staff are highly trained in the use of our specific script and are very professional.
Being able to offer a 24/7 help line to our customers really helps our business model.
Nick @ 2bm

24 de julio de 2019
Opinión espontánea
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Respuesta de Answer4u

Thank you Nick for reviewing the service, as a long standing client its great to hear your feedback.

Many thanks

Dallas

Valorada con 5 estrellas sobre 5

Excellent

Excellent 24/7 service
Always available and polite.
Invaluable extension to our business.

22 de julio de 2019
Opinión espontánea
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Respuesta de Answer4u

Thank you for your review Stuart

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