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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I think it's great you're profiting over people's suffering. Praying on desperate, vulnerable people to get their money seems like a great business practice. Selling information that is free e... Ver más

Valorada con 1 estrellas sobre 5

Really. Let's move past the surface-level anxiety that is often talked about and focus on those who are experiencing real, deeply disabling anxiety that impacts every aspect of their lives. Who is... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I regularly attend one of the three anxiety support groups which run on Mondays, Tuesdays, and Thursdays. I find them hugely beneficial and a safe space to share what is on your mind. The facilitators... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Denise has a soothing and relaxing voice. I always look forward to her calm club sessions. It really helps with my chronic nerve pain condition which impacts on my mental wellbeing. Highly recommend t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de salud mental

Escrito por la empresa

Anxiety UK was established to promote the relief and rehabilitation of persons living with agoraphobia and associated anxiety disorders, phobias and conditions. Formed in 1970 we have over 50 years’ experience of supporting individuals and organisations. We are a dedicated, friendly and approachable charity that believes that anxiety, stress and anxiety-based depression are treatable and manageable. We offer a range of innovative and high-quality services delivered by professionals; supported by staff and volunteers with personal experience of anxiety, stress, and anxiety-based depression. While we are a charity, we currently receive no public funding from any source and are wholly self-sufficient. and rely on the kindness of fundraisers, donors and the income generated from the provision of our own services to fund the charity. We do provide some free resources, see the link below. We do acknowledge all feedback and do our best to use this to improve our services, we would appreciate kind and compassionate communications. We are a small staff team many of us with personal experience of anxiety and stress related conditions. Anxiety UK delivers a wide range of services including: • Therapy services • Helpline & text support service • Courses & groups • Anxiety research fund • Webinars and podcasts • Anxious Times magazine • Free resources We also operate a popular membership scheme. If you have any queries please do contact us here: services@anxietyuk.org.uk or call 03444 775 774 For administration please email: admin@anxietyuk.org.uk


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

102 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

£40 membership is a waste of money.

£40 membership is a waste of money.
1) the support group, which is the main reason I joined, was closed down without any warning or explanation to the users,
2) the members discussion forum is hardly used, I believe because there is no encouragement from facilitators, which is in my experience is needed to make it successful.
3) If you have therapy, you have to pay for at least 3 sessions in advance and you do not get a refund If you want to stop after the 1st or 2nd one . Or as in my case the therapist decided after 2 sessions that I didn't need it, and i still did'nt get a refund .I believe this to be an unethical practice, which you would not experience if you found a therapist privately.When they advertise the therapy service at reduced rates, they do not mention that you are very likely to see a trainee . I believe this might have been my experience as my therapist decided to end the sessions after two without even doing a proper assessment.
5)There does not seem to be any benefit to being a member as all the information on the website can be found for free elsewhere on the Internet.
6)If you ring up at 9 AM ( which I did this morning) when they are supposed to be open you get an answer phone advertising a new talk service, which they don't mention you have to pay for.
7) I was discouraged from joining the 6 week anxiety management course they run when I read a review that member's anxieties about racism were dismissed as "nonissues".As a member of an ethnic group this is not very appealing to me
8)You have to pay for everything as a member: the support group (when it was running); the talk service; anxiety management groups. Any information and advice you can get for free on the Internet.

22 de octubre de 2024
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Thank you for sharing your feedback. We're sorry to hear you're dissatisfied with the our services.
Thank you for taking the opportunity to reach out to us via email and giving us the opportunity to respond. Should you wish to discuss any other matters with us please contact us at admin@anxietyuk.org.uk

Valorada con 1 estrellas sobre 5

More auto renewal problems, avoid.

Sadly agreeing with many other’s experiences on here about auto renewal of membership without warning. Having appealed this within 24hrs of it been taken form my account, I was told it could not be changed but have cancelled the auto renewal for 2025!
For a mental health charity apparently specialising in anxiety they actually create it b it being so unforgiving with their policy.
Imagine you would be hard pushed to find another mental health support charity with such bad reviews. To be avoided.

12 de agosto de 2024
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Thank you for sharing your feedback. We're sorry to hear you're dissatisfied with the renewal process of your membership. Members receive an email at least two weeks prior to renewal which provides an option to cancel. We would welcome the opportunity to speak with you regarding your experience, please feel free to reach out to us at admin@anxietyuk.org.uk

Valorada con 5 estrellas sobre 5

Had a really good call through the TAUK service

Had a really good call through the TAUK service, best £25 ever spent. The advisor listened to what I wanted to achieve during the call and have now signed up for the anxiety management course.

29 de julio de 2024
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Thank you for your review Alex, we are pleased to hear we could help and will ensure your comments are passed to the team. Debbie

Valorada con 1 estrellas sobre 5

is this really a charity?

Having paid £40.00 to a so-called charity, I found the website impossible to navigate. All communication had to be done by email, booking a call back to ask for help. I think that to enrol on a course I would have to pay £20.00 (non refundable) to see if that course would be suitable and then, if so, I understand that I would have to pay on a means tested basis. Is this really a charity helping people with mental health issues? It certainly hasn't helped me, just made my anxiety much worse and furthermore, I cannot get a refund because they provide an online service, which is, apparently exempt from the 14 day cooling off period. I feel totally cheated and am actually despairing.

3 de julio de 2024
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Thank you for sharing your feedback. We're sorry to hear that you're dissatisfied and found our website difficult to navigate. We strive to keep our fees as affordable as possible whilst ensuring that quality support remains accessible. We would welcome the opportunity to speak with you regarding your experience, please feel free to reach out to us at admin@anxietyuk.org.uk

Valorada con 1 estrellas sobre 5

Disappointing

Imagine increasing the prices and calling themselves non-profit organisations, charity…. I have accessed their services few years back, such an amazing experience and accessible prices, my journey was beautiful with the most professional therapist. I was really happy thinking to return and then I checked their website, prices increased, asking to be paying a membership for nothing as there are no benefits, no support groups availability etc. Thinking to rejoin after seeing their website makes me more anxious. Never returning again.

6 de septiembre de 2023
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Thank you for sharing your feedback. We're glad to hear that you had a positive experience with our services a few years ago and appreciate your kind words about our therapists.
We understand your concerns regarding the price changes; however, we want to clarify that we have not increased our membership fees. As a non-profit organisation, we strive to provide the best possible services while covering operational costs and ensuring sustainability and are continuously working on enhancing our services and exploring new ways to support our members. Your feedback is invaluable to us, and we are committed to making our services more accessible and beneficial.
We hope you'll consider giving us another chance in the future. If you have any further concerns or suggestions, please don't hesitate to reach out to us directly.
Thank you again for your feedback.

Valorada con 1 estrellas sobre 5

What is the point of this organisation?

Appallingly misleading wording on their website (as of 03/06/2024), making it seem as if all you have to pay in order to access therapy through them is a membership fee and a couple of sessions, when in reality you have to pay for all sessions.

And all of that with the added drawbacks of a) having to wait for 3+ months to start therapy and b) not being able to do your own research and pick a therapist of your choice.

What is the point of this organisation, other than to be a middleman and to delay people from accessing help at the time when they need it the most?

Please do better and stop messing about with people's mental health.

3 de junio de 2024
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Thank you for sharing your feedback. We're sorry to hear that you're dissatisfied. While offering therapy at no cost isn't feasible, we strive to keep our fees as affordable as possible. Our rates are significantly lower than typical private therapy costs, ensuring that quality support remains accessible.

Valorada con 1 estrellas sobre 5

Avoid…

Charges for each of the (few) member services are not stated upfront, and most of what is offered is at extra cost. Annual membership fee of £40 is on auto-renew. This is stated in the T&Cs, but this practice comes across as a money-making exercise. Avoid.

7 de mayo de 2024
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

We are sorry to hear about your experience with Anxiety UK. We would appreciate the opportunity to discuss with you. Please could you contact us via email at admin@anxietyuk.org.uk.
Debbie

Valorada con 1 estrellas sobre 5

Really

Really.

Let's move past the surface-level anxiety that is often talked about and focus on those who are experiencing real, deeply disabling anxiety that impacts every aspect of their lives. Who is helping them? Anxiety can be trivialized by charities like this one.

21 de febrero de 2024
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Anxiety UK has worked tirelessly over the past 54 years to provide services for people experiencing anxiety and indeed, many of our small team of 7 have their own lived experience, and so truly understand just how disabling anxiety can be. Because of this, we are incredibly saddened and disappointed to read that you think we trivialise anxiety, as we really do our best to champion the cause. We therefore would really appreciate the opportunity to connect with you so that we can better understand your review. Please reach out to us at services@anxietyuk.org.uk

Valorada con 5 estrellas sobre 5

Support group

Attended a support group facilitated by Jen who was very good at introducing the meeting and knowing when to step in and make comments/post things on the chat.
Great to have this facility where can talk to fellow anxiety sufferers.

15 de febrero de 2024
Opinión espontánea
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Respuesta de Anxiety UK

Joe Thank You for your kind review. We are really pleased to hear that you found the support group such help.
Debbie

Valorada con 5 estrellas sobre 5

Really helpful

Was really helpful and quick, they provided lots on information and the website its really well done.

5 de octubre de 2023
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Hi Ann, thank you for your kind words, we are delighted that Anxiety UK have been able to help.
Debbie

Valorada con 5 estrellas sobre 5

Very friendly and welcoming group with…

Very friendly and welcoming group with useful advice and lots of good energy.

24 de septiembre de 2023
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Thank you for your positive feedback and kind comments, which I will ensure is shared with rest of the Anxiety UK team.
Debbie

Valorada con 1 estrellas sobre 5

Membership fee is far too expensive

I signed up for membership hoping to get some help for my anxiety. I quickly realised that the £40 membership fee only gives you access to online editions of the magazine and digital resources and discounts. Some of the discounts don't appear to work. If you want to access any therapy or group courses you must pay extra on top of the £40. It is also tricky to cancel membership and it will roll over onto the next year unless your remember to notify AnxietyUK. The books they have for sale on the website can be purchased for a cheaper price from amazon etc. For a charity that is supposed to be looking out for members with anxiety, this charity seems to focus on extracting funds from vulnerable people with mental health issues. I would not recommend. I would also note that some mental health charities charge no membership fee to join or a very reduced amount e.g £6 for Mind membership or no fee for NSUN.

27 de enero de 2023
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Dear Emily

We are sorry to hear that you felt this way. We do take all feedback seriously to improve our services. While some of our services are paid for, they are discounted for members with many resources freely available which can be found here: www.anxietyuk.org.uk/product-category/free-resources/

Please could you contact us on admin@anxietyuk.org.uk if you would like further support with access to any of our services/support.

Jamal

Valorada con 1 estrellas sobre 5

Anxiety UK

My wife suffers from Anxiety and we looked for help from this charity, the initial call was handled by a very your Girl, no empathy towards the caller, i called the number and got the same person, she stumbled with her words and did not give me any feeling of support and I don't suffer from Anxiety. not good for people who are looking for help with this condition

5 de mayo de 2023
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

We are sorry to hear that this was your experience. We do endeavour to support all those who contact us and also take all feedback seriously. As you will be aware we did contact you offline to resolve this.
Emma

Valorada con 5 estrellas sobre 5

First class assistance

The help and assistance provided by Anxiety UK is first class, and available in a format to suit the patients preferences. For anyone with concerns about engaging in anxiety counselling - fear not, it is a wonderful non-intrusive experience that works.

17 de abril de 2023
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Thank you Robert for those kind words, our small staff team work hard to support those living with anxiety, stress and/or anxiety-based depression and it means a lot to them to receive positive feedback like this.

Valorada con 5 estrellas sobre 5

So far so good

So far, I am happy. Much better than any help I got from the likes of Turning point or the NHS.

31 de marzo de 2023
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Thanks for your kind review, our small staff team were pleased to hear you were getting the help you wanted.

Valorada con 5 estrellas sobre 5

AFAR Illustration Course

I have attended the Art for Anxiety Relief Illustration course and it was a lovely experience. The teacher and other attendees were extremely kind and supportive.

24 de marzo de 2023
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Thanks Flavia for your kind review and delighted to hear that you found the AfAR course such a help.

Valorada con 5 estrellas sobre 5

I volunteered on the helpline for…

I volunteered on the helpline for approximately a year. I received online training following a thorough interview with the helpline coordinator, who explained that recruiting volunteers who had experienced anxiety was essential. I shared the importance of having lived experience of anxiety to empathise effortlessly with callers. Whilst on shift, I felt supported by the small yet proactive and responsive team at every step. I learnt important skills in helping others manage their anxiety and signposting them towards services helpful in addressing the roots causes of their anxiety. I am now an integrative counsellor trainee; I have gained invaluable experience and confidence in guiding callers towards a calm place amid a panic attack. During that year, I also signed up for some of the AUK services to understand better what I might offer to callers. These included Beating the Blues and Anxiety Management Group. Both were valuable. The group gave me much-needed accountability to self-reflect and I found others' experiences insightful. I am very grateful to both the Anxiety Uk team for their support and callers for their openness and trust.

6 de junio de 2022
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Thank you Sara for your kind words and we're delighted to hear you've had such a positive experience with us.

Valorada con 5 estrellas sobre 5

Anxiety UK has been a huge help to me

Anxiety UK has been a huge help to me. I've had access to lots of resources and classes, and most importantly been able to access counselling through the charity. The team are so nice and keen to help too.

31 de julio de 2022
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Thanks Mia for your kind review, it means a lot to our small staff team who always go the extra mile to help and we appreciate your positive feedback.

Valorada con 1 estrellas sobre 5

Robbery without any service provided.

I pay yearly membership on 28.12 2022
In a week I am receiving emails about how my membership expires in 20 days. on 27.01.2023

I contact membership-anxiaty.co.uk email is non-existing
BRILLIANT

the server can not find either one domain name
either anxiaty.co.uk or anxiaty.org.uk

makes one wonder, what is this all about?

6 de enero de 2023
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Dear Lora I think there may have been an admin error in respect of your renewal date but you are trying to contact a domain that does not exist - you need to email membership@anxietyuk.org.uk please and we can fix this for you.

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