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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

It was suggested that I contact this organisation. They require you to text them to book a call back. The call back costs £25 for 30 minutes. Given their 2.3 Trustpilot score I didnt bother.... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I think it's great you're profiting over people's suffering. Praying on desperate, vulnerable people to get their money seems like a great business practice. Selling information that is free e... Ver más

Valorada con 5 estrellas sobre 5

I regularly attend one of the three anxiety support groups which run on Mondays, Tuesdays, and Thursdays. I find them hugely beneficial and a safe space to share what is on your mind. The facilitators... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Really. Let's move past the surface-level anxiety that is often talked about and focus on those who are experiencing real, deeply disabling anxiety that impacts every aspect of their lives. Who is... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de salud mental

Escrito por la empresa

Anxiety UK was established to promote the relief and rehabilitation of persons living with agoraphobia and associated anxiety disorders, phobias and conditions. Formed in 1970 we have over 50 years’ experience of supporting individuals and organisations. We are a dedicated, friendly and approachable charity that believes that anxiety, stress and anxiety-based depression are treatable and manageable. We offer a range of innovative and high-quality services delivered by professionals; supported by staff and volunteers with personal experience of anxiety, stress, and anxiety-based depression. While we are a charity, we currently receive no public funding from any source and are wholly self-sufficient. and rely on the kindness of fundraisers, donors and the income generated from the provision of our own services to fund the charity. We do provide some free resources, see the link below. We do acknowledge all feedback and do our best to use this to improve our services, we would appreciate kind and compassionate communications. We are a small staff team many of us with personal experience of anxiety and stress related conditions. Anxiety UK delivers a wide range of services including: • Therapy services • Helpline & text support service • Courses & groups • Anxiety research fund • Webinars and podcasts • Anxious Times magazine • Free resources We also operate a popular membership scheme. If you have any queries please do contact us here: services@anxietyuk.org.uk or call 03444 775 774 For administration please email: admin@anxietyuk.org.uk


Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

104 opiniones

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1 estrella

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1,8

Todas las opiniones

(104)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Money Extract Charity

Claim to be a charity but the main purpose is to EXTRACT MONEY from the USERS. Got auto renew membership without my consent. Email them they answer that should give them 10 days notice. I never use the service why do I need to pay. Even so I have 30 days return policy. YOU CAUSE PEOPLE ANXIETY not helping!

28 de abril de 2022
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Dear Ethan we were sorry to hear you were unhappy with your membership subscription renewing but we do send a reminder 21 days before the renewal date to allow you time to cancel should you wish to. However, please contact subscriptions@anxietyuk.org.uk and we can review this for you.

Valorada con 1 estrellas sobre 5

I think it's great you're profiting…

I think it's great you're profiting over people's suffering.

Praying on desperate, vulnerable people to get their money seems like a great business practice.

Selling information that is free elsewhere, anxietycanada.com has a great help guide and it's free if anyone is interested, helped me to realise more in 30 seconds than these jokers have.

Why this is "advertised" on NHS website I will never know. It's a support group for people with means to pay so if you're struggling financially then good luck to you, you might need it.

5 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good customer satisfaction with…

Very good customer satisfaction with Anxiety Uk, would highly recommend really helpful customer service team :)

1 de abril de 2022
Opinión espontánea
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Respuesta de Anxiety UK

Thank you Lily, it is really nice for our small team of seven to be appreciated.

Valorada con 5 estrellas sobre 5

5 STARS!!

After struggling to find CBT services for weeks, I stumbled across Anxiety UK, became a member, and self referred. I was pleasantly surprised with how quickly I was assigned a therapist. My therapist Ella immediately made me feel at ease. I am so grateful for the sessions and everything she taught me. I went from not being able to leave my house for a year back to normal life - life changing!

6 de marzo de 2022
Opinión espontánea
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Respuesta de Anxiety UK

Many thanks for your kind review and we're delighted to learn you had such a positive experience.

Valorada con 5 estrellas sobre 5

Amazing support via the website

Amazing support via the website, able to book for a session that was arranged very quickly.

11 de febrero de 2022
Opinión espontánea
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Respuesta de Anxiety UK

Dear Wayne
Thank you for sharing your experience with us. It fills our small, friendly team with pride every time we read such a pleasant review.

Valorada con 5 estrellas sobre 5

AnxietyUK support groups

I regularly attend one of the three anxiety support groups which run on Mondays, Tuesdays, and Thursdays. I find them hugely beneficial and a safe space to share what is on your mind. The facilitators are well trained and very encouraging and the group members, some of whom are regulars, are mutually supportive, kind and helpful. Above all, they get what it feels like to feel anxious so no need to explain. Thank you AnxietyUK for being there.

25 de enero de 2022
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Respuesta de Anxiety UK

Dear JJ
Thank very much for your lovely feedback; we are very pleased to hear that our support groups are so helpful.

Valorada con 5 estrellas sobre 5

JION THEM

They helped with heavily discounted counselling sessions because of my circumstances. I like to be a member and I like their courses and their club and their group.

25 de enero de 2022
Opinión espontánea
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Respuesta de Anxiety UK

Dear Dr Mohammed
Thank you for sharing your experience with us. It fills our small, friendly team with pride every time we read such a pleasant review.

Valorada con 5 estrellas sobre 5

Thank you!

When I first joined Anxiety Uk I was supprised with how quick I was assigned a therapist. Alison has been so amazing, I feel confident and aware of my self worth all because she listens and respond with such gratitude. I have so much respect for Alison and im so grateful to the whole organisation as a whole. The services available to me through being a member are excellent and the free book I got has been life saving! Thank you!!

20 de diciembre de 2021
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Respuesta de Anxiety UK

Dear Neil,
Thank you so much for your positive feedback; we are very pleased to hear that our services were so helpful.

Valorada con 2 estrellas sobre 5

I dont know weather to come again…

I dont know weather to come again because
No introduction to new comers
And as a person who does this meeting .....

I though you may get everyone to introduce eachother and take it from there.....

But didnt happen and knowi g i waa knew i was not introduced to me male feel more welcome

I just feel so horrible

Show quoted text

17 de diciembre de 2021
Opinión espontánea
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Respuesta de Anxiety UK

Dear Neil,

Thank you for your review. As you will be aware, our services lead has replied directly to you and addressed the concerns you raised.

Please do not hesitate to get in touch and let us know if the support we have suggested would be of benefit for you.

We hope this is helpful and appreciate your feedback.

Valorada con 5 estrellas sobre 5

I have recently joined anxiety uk and…

I have recently joined anxiety uk and find it to be fabulous. I have joined the calm club and have attended two sessions.They are absolutely brilliant and have really helped with my anxiety. I no longer feel alone

6 de diciembre de 2021
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Respuesta de Anxiety UK

Dear Melanie,
Thank you for sharing your experience with us and fills our small, friendly team with pride every time we read such a pleasant review.

Valorada con 5 estrellas sobre 5

I feel hopeful and not alone anymore

I have been looking for help with my anxiety for a while when I saw the Anxiety UK website. I immediately joined as a member and have already attended 2 online anxiety support group meetings. It was great to chat to other members and has made me feel I am not on my own with this anymore. I have also signed up for the therapist led anxiety management course which I am very much looking forward to. The fact that all this can be done from the comfort of home is really important to me as I don't think at the moment I would be able to pluck up the courage to attend face to face meetings. I just want to say thank you Anxiety UK for being there.

4 de noviembre de 2021
Opinión espontánea
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Respuesta de Anxiety UK

Dear Laura,
Thank you for sharing your experience with us, it's always heartwarming to hear of such positive outcomes and fills our small team with pride every time we read such a pleasant review.

Valorada con 5 estrellas sobre 5

Really glad I joined Anxiety uk

Really glad I joined Anxiety uk. Finding the calm club sessions helpful and the online support group. Good to listen to others going through similar experiences and try help each other. I've signed up for the art class starting soon so looking forward to that. The text line gave me a prompt response also. No regrets at all. Thank you

2 de noviembre de 2021
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Respuesta de Anxiety UK

Dear Lisa,
Thank you for sharing your experience with us, it's always heartwarming to hear of such positive outcomes and fills our small team with pride every time we read such a pleasant review.

Valorada con 2 estrellas sobre 5

No refund after withdrawing services

I have had a subscription to Anxiety U.K. for several years and really benefitted from the Headspace membership included. I have not ever used any of their other services so cannot comment on those, but extremely disappointed to find out yesterday that they had terminated their agreement with Headspace without offering members a refund or even asking their opinion on whether we found the service useful.

When I contacted them, they have refused to refund me the remainder of the membership fees that I paid, despite being paid up till Feb ‘22 with no access to the one service I used. They reserve the right to withdraw any services at their discretion it seems, so be aware you may well be left high and dry if you grow to depend on them, and out of luck on a refund when that membership then becomes useless. Very disappointing.

11 de octubre de 2021
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Respuesta de Anxiety UK

Dear Lindsay,
Thank you for your review. Our services lead has been tying to contact you to discuss this matter, but hasn’t managed to reach you.
Please could you call the office on 0161 226 7727 or email services@anxietyuk.org.uk and we will look into this for you.

Valorada con 1 estrellas sobre 5

I realise that it was in the terms and…

I realise that it was in the terms and conditions but anxiety UK should not just cancel their annual membership of headspace when it is only half way through the year. They should have stopped new members from getting the headspace premium benefits but to just cancel the subscription when it’s half way through the year? I don’t think that’s fair at all.
Edit: after reading your response I will not be using headspace and cancelling my anxiety uk membership for next year. It’s not fair for us to have to pay an extra fee of around 30 pounds for something that was supposed to be there for the whole year.

10 de octubre de 2021
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Respuesta de Anxiety UK

Dear Liv

We’re so sorry that you’re unhappy about your Headspace subscription ending. This membership benefit, like others, was subject to review and could be withdrawn at any time as detailed in our Terms and Conditions (https://www.anxietyuk.org.uk//terms-and-conditions/).

We are aware that you can still use the free version of Headspace and will still have access to all of your stats and run streak. Additionally, if you'd like continued access to the premium features that Headspace Plus offer, you can upgrade your free account by contacting them directly at help@headspace.com.

We hope this is helpful and appreciate your feedback.

Valorada con 1 estrellas sobre 5

I've been going to the weekly online…

20/09/2021
5 Stars:
I've been going to the weekly online anxiety support group for a few months and have found them really helpful! It's a chill environment and comforting to hear from others with similar experiences. Also our facilitator Nick is great!

Edit 21/02/2022:
3 Stars:
Since the peer group has switched to paid it's become a lot less accessible and has lost a lot of regular attendees that made the groups interesting and diverse. It's a real shame that Anxiety UK chose to not continue with them being accessible.

Edit 04/01/2024:
1 Star:
Cost saving measures and erosion of service has really made a negative impact on their work. Cutting number of support groups, number of facilitators, and raising prices by 125%.

Edit 10/01/2024:
A weekly fee from £1.10 to £2.50 is not a 'small increase'. Going once a week to the zoom peer group for a year that's an increase from £57 to £130.

20 de septiembre de 2021
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Dear Ben
Thank you for your feedback; we are very pleased to hear that our support groups are so helpful.
Turning to your point about accessibility, the external funding we had for the support groups was time-limited and stopped at the end of December 2021. In order to continue offering this service we ask for a small fee to help cover the overheads of running the support groups.

Dear Ben,
Thank you for your latest review update.
We are sorry to hear that you are not happy with the changes we have made to our support group service. While some of our services are paid for, they are discounted for members with many resources freely available on our website.
We have amended the days they run based on attendee feedback, the small increase in fee to £2.50 for members is to help cover our running costs and ensure we can continue to offer this service.
Please contact us at courses@anxietyuk.org.uk if you would like further support with our groups and courses.
Debbie

Valorada con 5 estrellas sobre 5

Amazing Art for Anxiety Course

Wow. The Art for Anxiety course was absolutely brilliant. I am not artistic in any way so I was a bit apprehensive before the course. I need not have worried at all. It was so interesting. I felt really sad when the 6 weeks ended. Please, please, please run another one.

11 de septiembre de 2021
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Dear Jo,
Thank you for sharing your experience with us, it's always heartwarming to hear of such positive outcomes and fills our team with pride every time we read such a pleasant review.

We will continue running the course and for more details regarding the next dates, please see here: https://www.anxietyuk.org.uk/get-help/anxiety-uk-courses-and-groups/

Valorada con 5 estrellas sobre 5

I thoroughly enjoyed the 6 online…

I thoroughly enjoyed the 6 online sessions with Dee. She has an engaging and supportive style.
It was encouraging to be reminded that the process of creating is more important than the financial worth of the finished object.

11 de septiembre de 2021
Opinión espontánea
Logotipo de Anxiety UK

Respuesta de Anxiety UK

Dear Rose,
Thank you for your feedback; we are very pleased to hear that our Art For Anxiety Relief service was so helpful.

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