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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

It was suggested that I contact this organisation. They require you to text them to book a call back. The call back costs £25 for 30 minutes. Given their 2.3 Trustpilot score I didnt bother.... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I think it's great you're profiting over people's suffering. Praying on desperate, vulnerable people to get their money seems like a great business practice. Selling information that is free e... Ver más

Valorada con 5 estrellas sobre 5

I regularly attend one of the three anxiety support groups which run on Mondays, Tuesdays, and Thursdays. I find them hugely beneficial and a safe space to share what is on your mind. The facilitators... Ver más

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Valorada con 1 estrellas sobre 5

Really. Let's move past the surface-level anxiety that is often talked about and focus on those who are experiencing real, deeply disabling anxiety that impacts every aspect of their lives. Who is... Ver más

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Información sobre la empresa

  1. Servicio de salud mental

Escrito por la empresa

Anxiety UK was established to promote the relief and rehabilitation of persons living with agoraphobia and associated anxiety disorders, phobias and conditions. Formed in 1970 we have over 50 years’ experience of supporting individuals and organisations. We are a dedicated, friendly and approachable charity that believes that anxiety, stress and anxiety-based depression are treatable and manageable. We offer a range of innovative and high-quality services delivered by professionals; supported by staff and volunteers with personal experience of anxiety, stress, and anxiety-based depression. While we are a charity, we currently receive no public funding from any source and are wholly self-sufficient. and rely on the kindness of fundraisers, donors and the income generated from the provision of our own services to fund the charity. We do provide some free resources, see the link below. We do acknowledge all feedback and do our best to use this to improve our services, we would appreciate kind and compassionate communications. We are a small staff team many of us with personal experience of anxiety and stress related conditions. Anxiety UK delivers a wide range of services including: • Therapy services • Helpline & text support service • Courses & groups • Anxiety research fund • Webinars and podcasts • Anxious Times magazine • Free resources We also operate a popular membership scheme. If you have any queries please do contact us here: services@anxietyuk.org.uk or call 03444 775 774 For administration please email: admin@anxietyuk.org.uk


Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

104 opiniones

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1 estrella

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(104)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Soothing and relaxing

Denise has a soothing and relaxing voice. I always look forward to her calm club sessions. It really helps with my chronic nerve pain condition which impacts on my mental wellbeing. Highly recommend this club, even if you do not have a physical pain condition like myself or mental health issues. It is a great experience for both body and mind!!

9 de septiembre de 2021
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Respuesta de Anxiety UK

Dear Luisa
Thank you for sharing your experience with us and fills our team with pride every time we read such a pleasant review.

Valorada con 5 estrellas sobre 5

I attend the group support meeting on Monday evenings

The support group is amazing. It is difficult to access anxiety help where I live so the group provides the opportunity to share and support others. The counsellor always manages to keep the conversation flowing and it all feels very natural.

23 de agosto de 2021
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Respuesta de Anxiety UK

Dear Chloe
Thank you for your feedback; we are very pleased to hear that our support group was so helpful.

Valorada con 1 estrellas sobre 5

Be aware of membership!!

Last year I signed up for a membership with Anxiety UK and this year my subscription was automatically renewed which was never pointed out to me. I was never sent an email or letter to state that my membership was coming up for renewal.

This charity is meant to be supporting vulnerable people but instead making a profit from the membership.

23 de agosto de 2021
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Respuesta de Anxiety UK

Dear Ellie
We are so disappointed to see that you have posted such a negative review of our charity without giving us a chance to respond to your email correspondence and complaint which you sent today. Although we are a small team, we have already commenced work to investigate your complaint regarding your membership renewing automatically upon its anniversary.

We can see from your original membership subscription order, that you accepted the T&Cs which specifically and clearly state that your membership renewal would auto renew unless you cancelled it before the renewal date. Furthermore, we are aware that you also received an email reminder that we sent about your membership renewal on the 29th July 2021, which advised that your membership would renew on the 20th August 2021. This gave you three weeks in which to cancel your membership.

Given the above, we feel it is most unfair of you to write such a negative review which is hurtful for our team to read, especially as they go above and beyond to help people and pride themselves on doing their best. We do hope that you will consider removing your review, and would like to end by advising that your complaint is being currently dealt with in line with our complaints procedure, and will hopefully be resolved to your satisfaction.

Valorada con 5 estrellas sobre 5

A Fantastic Experience

My assigned therapist helped me find coping mechanisms for my anxiety and I now feel better than I have in years. I feel that if you are willing to put in the work this can be a really great help.

The tiered pricing is also very fair compared to private therapy which can be extremely expensive.

14 de agosto de 2021
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Respuesta de Anxiety UK

Dear Max,
Thank you for your feedback; we are very pleased to hear that our services were so helpful.

Valorada con 1 estrellas sobre 5

Unfortunately this Charity was a real…

Unfortunately this Charity was a real disappointment. Having paid to join I was unable to access the benefits of their service and consequently cancelled my membership a few days later. I had to battle over getting a full refund..they kept referring me to their terms and conditions whereas I kept pointing out that legally I was within my rights to receive a full refund..legislation has precedence over terms and conditions (I checked this with Citizen’s Advice)…They eventually gave me a full refund after I made it clear I would pursue this in the small claims court. So, definitely not what you need if you suffer from anxiety and a poor ethos from a charitable concern.

5 de agosto de 2021
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Respuesta de Anxiety UK

Dear Vianne,
We were so sorry to hear that you had difficulty accessing Headspace – our small dedicated team were doing their best to help you and had advised you to contact Headspace directly as this was outside of our control. However, you requested a refund instead. Whilst we are within our rights to deduct the cost of any goods or services already provided as well as to charge an admin fee, we nevertheless provided a full refund as a gesture of goodwill.

Our intention is always to provide a responsive and understanding service to all of our members and beneficiaries; our small committed staff team work very hard to ensure this happens.

Valorada con 5 estrellas sobre 5

I was lost and stumbled upon Anxiety…

I was lost and stumbled upon Anxiety UK. A few months ago I was very lost, everything seemed to pile on top of me, worries and stress in abundance. I was given the opportunity to use one of their counsellors and it's been the best thing I have done. They are all helpful exceptionally kind and nothing is too much trouble, I couldn't fill any forms out - I would panic - they assisted me through everything. It has been quite emotional but I am working through things with their continued support and guidance. I am now beginning to see the light at the end of the dark tunnel. If in doubt just give them a call, I am glad I did. Amelya (Manchester)

4 de agosto de 2021
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Respuesta de Anxiety UK

Dear Amelya
Thank you for sharing your experience with us, it's always heartwarming to hear of such positive outcomes and fills our small team with pride every time we read such a pleasant review.

Valorada con 5 estrellas sobre 5

Anxiety UK took the pressure out of…

Anxiety UK took the pressure out of choosing a therapist and very quickly provided me with support. I’m also really appreciating the membership to Headspace! :)

5 de julio de 2021
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Respuesta de Anxiety UK

Dear Susie,
Thank you for your feedback; we are very pleased to hear that our services were so helpful.

Valorada con 5 estrellas sobre 5

Really great service

Really great service. Quick and affordable access to therapy as well as access to some great resources.

8 de junio de 2021
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Respuesta de Anxiety UK

Dear Rebecca
Thank you for your feedback; we are very pleased to hear that our services were so helpful.

Valorada con 5 estrellas sobre 5

Amazing service and advice!

I didn't know what to expect after messaging AnxietyUK for advice for something that I had never had to deal with in the past but I'm glad I did. Absolutely brilliant advice, detailed responses with various options for help, advice and support. Friendly, expert advice, well done guys keep up the great work!

28 de mayo de 2021
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Respuesta de Anxiety UK

Dear Mr Edwards
Thank you for sharing your experience with us, it's always heartwarming to hear of such positive outcomes and fills our team with pride every time we read such a pleasant review.

Valorada con 5 estrellas sobre 5

Great Service

Attentive staff, prompt replies, great customer service - Just what you need when you're seeking support. Highly recommended, it's worth the investment for yourself.

20 de mayo de 2021
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Respuesta de Anxiety UK

Dear MT
Thank you for sharing your experience with us and for your kind words.

Valorada con 5 estrellas sobre 5

Anxiety UK - Thank you!

I recently contacted Anxiety UK and am very pleased that I did. I am a cancer patient (I also have COPD and have Paranoid Schizophrenia and related mental health issues) and I suffer from severe claustrophobia, which began during 35 consecutive days of radical Radiotherapy (Dec 2019 - Feb 2020) during which I was 'locked down' on to a table, with a plastic mask covering my head, shoulders and chest.

I managed to overcome my panic due to the fact that each session lasted only a few minutes. The kind Doctors and Nurses at Sheffield's Weston Park hospital - where I had my Radiotherapy - were very understanding. After the first two or three sessions, when I was struggling to cope, together we found a solution!

By allowing me to 'Strip down' to my shorts - and with the air conditioner blowing hard and cold, which was a distraction - I was able to cope.

However, this has left me with severe Claustrophobia. I must admit that In the past, I considered Claustrophobia to be a 'pseudo' Illness - how wrong I was. It's very real, and very terrifying .

I now need an MRI or CT/PET scan every three months. Thanks to 'Anxiety UK', I now have the information I require to find an alternative - an 'open MRI', which means I won't have to go Into that horrible tube - instead, I shall be able to sit or stand without being put into (what seems like) a coffin or a crematorium.

Anxiety UK have helped me a great deal and have given me several contacts who can help. I can't thank them enough. Anxiety UK understand these problems and I would recommend anyone suffering from anxiety/panic attacks/claustrophobia or any similar problems, to get In touch with these wonderful people who understand our problems.

8 de mayo de 2021
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Respuesta de Anxiety UK

Dear Stephen
Thank you for sharing your experience with us, it's always heartwarming to hear of such positive outcomes and fills our team with pride every time we read such an uplifting story.

Valorada con 5 estrellas sobre 5

Anxiety UK are great to deal with and…

Anxiety UK are great to deal with and offer some amazing signposting, groups and therapies. At the point at which you need their support, they are there. And they don't add any further layers of stress to your life to deal with - quite the opposite.

8 de mayo de 2021
Opinión espontánea
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Respuesta de Anxiety UK

Dear AMCA
Thank you for sharing your experience with us and for your kind words.

Valorada con 5 estrellas sobre 5

Excellent service

My counsellor was excellent in guiding me back from a dark place in my life. Without Anxiety UK's help I don't think I would still be here.

28 de abril de 2021
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Respuesta de Anxiety UK

Dear Pete
Thank you for your feedback; we are very pleased to hear that our therapy services were so helpful.

Valorada con 5 estrellas sobre 5

The Calm Club Positive Thinking session was a comforting experience

The Calm Club Positive Thinking session on Wednesday at 2PM was a comforting experience. The therapist had a friendly and professional manner that kept me engaged throughout. I am looking forward to the next session. Thank you very much.

1 de abril de 2021
Opinión espontánea
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Respuesta de Anxiety UK

Dear Paul
Thank you for your feedback; we are pleased to hear that you find our relaxation session(s) helpful.

Valorada con 4 estrellas sobre 5

Good service

The website isnt clear when it comes to booking for online group support. But someone rang me from the team to help me book for a session. Looking forward to my first session.

31 de marzo de 2021
Opinión espontánea
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Respuesta de Anxiety UK

Dear Susan
Thank you for your review. I am pleased to hear we managed to assist you with your issue. We will review the information on the website and see how we can make it clearer.

Valorada con 5 estrellas sobre 5

Another excellent Calm Club session

Another excellent Calm Club session
Having unlimited access to these hypnotherapy sessions for such a low subscription is truly amazing. Thank you so much.

31 de marzo de 2021
Opinión espontánea
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Respuesta de Anxiety UK

Dear Sarah
Thank you for your review, we are pleased to hear that you find our relaxation session(s) helpful.

Valorada con 1 estrellas sobre 5

Something calm would be better

I called the helpline during a very anxious episode but didn't get through (I understand that they're very busy) so I can't say anything about the help they offer, but I just want to say that having to listen to the Can-Can whilst waiting for someone to pick up the phone feels like a pi*ss take on those who need immediate help.

25 de marzo de 2021
Opinión espontánea
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Respuesta de Anxiety UK

Dear VV

Thank you for taking the time to provide feedback on our helpline service which you tried to access today. We are so sorry to hear that you had difficulty getting through – we are experiencing a high level of calls due to large numbers of people needing our support however our small team are doing their best to help as many people as possible. Please do try contacting us again either via the helpline, email, text or livechat, and we will be only too happy to help.

Turning to your point about the music that you heard whilst waiting for your call to be answered; we absolutely agree that playing ‘the Can Can’ is not at all appropriate. We have only today transferred our helpline service to a new platform and were not aware that this was the music that our clients have been subjected to listening to, so thank you for raising this matter. Please be assured that we will get this matter addressed asap.

Valorada con 1 estrellas sobre 5

The platform was not working

The digital platform was complicated to navigate. There was no acknowledgment of how anxious the inadequate digital platform is and its impact on me (as a user). By definition people coming Anxiety UK are anxious and in need of support. They do not need the extra stress of navigating how they can use the service. After dealing with Anxiety UK I
did not feel adequately supported in having an accessible experience and spent hours trying to work my way through the system. When I did eventually get to the therapists it was a good encounter, but the access issues mired my experience and the fact that it did not appear that my feedback or continued patronage mattered.

11 de marzo de 2021
Opinión espontánea
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Respuesta de Anxiety UK

Dear Miss T Akpeki

Thank you for your review. We are however extremely surprised and concerned to read that you do not feel that we have provided adequate support, or indeed, that your concerns have been addressed.

Whilst we recognise that you found the digital platform difficult to navigate, our small, committed team have done their utmost to resolve your difficulties, which has included responding to multiple emails, text messages and phone calls. Furthermore, in specific response to your contact, we developed and provided you with a ‘how to guide’ in word format as well as producing a user-friendly video clip for you to follow. We also responded to your request to access support via an alternative method other than the digital platform. In summary, we really do feel that we have gone the extra mile to do our best to help and feel so saddened that you do not feel this is the case. However, on a positive note, we are so very pleased to hear that you have found the therapist support itself to be helpful – this is wonderful to hear.

Please be assured that we take all feedback seriously; taking any lessons learned as an opportunity to continually improve our services. In this instance, the user-friendly clip that we have produced will be uploaded to our website so that future Therapy on Demand Services clients may benefit from its existence. And very finally, your continued patronage does matter very much to us as indeed does your satisfaction with our service; on this, thank you for taking the time to provide your feedback.

Valorada con 5 estrellas sobre 5

It's better to go than be silent about it.

With therapy having a negative stigma related to it (especially in Asian households) I wasn't to sure if this was right for me. I had just recently faced unemployment and felt lost.

I still went through with it and very soon saw the benefits. The therapist gave tips on how to overcome anxious feelings and provided methods to use on a day to day basis.

I would recommend Anxiety UK to anyone in a similar situation.

They also have a variety of different therapy sessions which you can choose or they recommend one based on your particular situation and needs.

10 de marzo de 2021
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Respuesta de Anxiety UK

Dear Ram Verma
Thank you for your feedback; we were delighted to hear that our therapy services were so helpful.

Valorada con 5 estrellas sobre 5

hassle free self-referral and speedy processing

I have been a member for three years initially using for discount on the "headspace app" and on some Kalms products. Recently I took advantage of their referral system and was able to gain access to therapy within 7 days as opposed to waiting 6+ weeks for an NHS referral. Yes, it still costs money but it is discounted and more importantly the process was seamless which is a pretty big deal when you are looking for help with anxiety!

9 de marzo de 2021
Opinión espontánea
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Respuesta de Anxiety UK

Dear Customer
Thank you for your feedback; we were delighted to hear that our membership and therapy services were so helpful.

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